Re: Stus-List SailTimer Wind Instrument
Thanks Bettina. When I was evaluating the SailTimer app last summer, I found the company to be very responsive to my questions about the software. I just wish they were more communicative about estimated shipping dates of hardware orders. I do read their newsletter; that is the only source of updates. They don't have a phone number, and they are not responsive to email inquiries about shipping dates (in fact they actually discourage such inquiries). I'm still sold on the technical advantages of the product, but by the time I finally get it, the sailing season will be almost over for the year. Cheers, Randy - Original Message - From: "Bmue via CnC-List" To: "cnc-list" Cc: "Bmue" Sent: Tuesday, August 2, 2016 8:15:55 AM Subject: Re: Stus-List SailTimer Wind Instrument Hi Randy, We Received ours, no problem. We initially had the older version, which had trouble charging, sailtimer replaced it with the newer model at no charge. So overall we are satisfied with the company's service. Currently the issue seems to be connectivity (ok on ipad, but wont connect on iphone or android phone for some reason now, which it initially did- one at a time of course) also we played with the use of other sailing software such as i Regatta with limited success. I am still assuming operator error, so if anybody can provide insights; the troubleshooting assistance available on the net is limited. Bettina On Jul 29, 2016, at 10:06, RANDY via CnC-List < cnc-list@cnc-list.com > wrote: Listers- Have any of you installed (or ordered) the SailTimer Wind Instrument? ( http://www.sailtimerwind.com ) I clued into it last year after experimenting with the SailTimer application ( http://www.sailtimerapp.com ), and ordered one for my boat this year. The problem is the vendor is WAY behind in filling orders. I placed my order on April 10th, and the vendor charged my credit card, and I STILL have not received the instrument. Has anyone else had this experience? Or any other thoughts on SailTimer? I'm sold on the technical advantages of their offerings, but disappointed with the customer service on the instrument so far. Thanks, Randy Stafford S/V Grenadine C&C 30-1 #7 Ken Caryl, CO ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated! ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated! ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
Re: Stus-List SailTimer Wind Instrument
Hi Randy, We Received ours, no problem. We initially had the older version, which had trouble charging, sailtimer replaced it with the newer model at no charge. So overall we are satisfied with the company's service. Currently the issue seems to be connectivity (ok on ipad, but wont connect on iphone or android phone for some reason now, which it initially did- one at a time of course) also we played with the use of other sailing software such as i Regatta with limited success. I am still assuming operator error, so if anybody can provide insights; the troubleshooting assistance available on the net is limited. Bettina > On Jul 29, 2016, at 10:06, RANDY via CnC-List wrote: > > Listers- > > Have any of you installed (or ordered) the SailTimer Wind Instrument? > (http://www.sailtimerwind.com) > > I clued into it last year after experimenting with the SailTimer application > (http://www.sailtimerapp.com), and ordered one for my boat this year. > > The problem is the vendor is WAY behind in filling orders. I placed my order > on April 10th, and the vendor charged my credit card, and I STILL have not > received the instrument. > > Has anyone else had this experience? Or any other thoughts on SailTimer? > I'm sold on the technical advantages of their offerings, but disappointed > with the customer service on the instrument so far. > > Thanks, > Randy Stafford > S/V Grenadine > C&C 30-1 #7 > Ken Caryl, CO > > > ___ > > This list is supported by the generous donations of our members. If you like > what we do, please help us pay for our costs by donating. All Contributions > are greatly appreciated! ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
Re: Stus-List SailTimer Wind Instrument
Hi, Don’t forget that these units are not ordered with next-day shipping; they are pre-ordered, with a substantial discount for paying in advance (as noted on the online shopping cart page where you order). Pre-ordering with is common for new technology products these days, whether Tesla cars or new products at Kickstarter.com. It gives you a good deal, and lets the company order parts and manufacture products based on the actual numbr of orders. That keeps costs low and gets you new technology as fast as possible. There is a regular SailTimer email newsletter where updates on shipping and new features are posted. Last week’s issue (http://eepurl.com/b-2Ydb) explained that there was a mid-year upgrade to the molding process used with the tail section. That slowed the production temporarily, but is an important improvement that will keep the Wind Instrument on the leading edge for years to come. As noted in that newsletter, the manufacturing is now back to normal, with double the molding capacity, to catch up on the worldwide pre-orders as quickly as possible. This is not a clamshell case with a gasket that gets condensation inside and that will inevitably leak. The SailTimer Wind Instrument uses an advanced system for encapsulating all the electronics in the tail in a thin layer of solid plastic. This keeps your cost low, and does its job well. There is actually a digital compass built right into the wind direction arrow. Our team at SailTimer is working hard to create the best anemometer at the lowest price on the market. We are sailors ourselves. Please feel free to contact us with any questions at i...@sailtimerinc.com or check out information about this wireless, solar-powered Wind Instrument at www.SailTimerWind.com Whereas new product development often takes 4 or 5 years to bring to market, we are moving much faster than that. But this is not like a phone where the battery wears out after 2 years and the whole product needs to be replaced. The SailTimer Wind Instrument is designed to operate outside for 10-20 years, in all weather conditions you may encounter. ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
Re: Stus-List SailTimer Wind Instrument
If I recall correctly, the Federal Trade Commission prohibits charging a card before goods ship. Joel On Saturday, July 30, 2016, Leslie Paal via CnC-List wrote: > no reputable vendor will charge your card till the merchandise is shipping! > > Leslie > > > On Fri, 7/29/16, RANDY via CnC-List > > wrote: > > Subject: Stus-List SailTimer Wind Instrument > To: "cnc-list" > > Cc: "RANDY" > > Date: Friday, July 29, 2016, 9:06 AM > > Listers- > Have any of you installed (or ordered) the > SailTimer Wind Instrument? (http://www.sailtimerwind.com) > I clued into it last year after experimenting > with the SailTimer application (http://www.sailtimerapp.com), > and ordered one for my boat this year. > The problem is the vendor is WAY behind in > filling orders. I placed my order on April 10th, and > the vendor charged my credit card, and I STILL have not > received the instrument. > Has anyone else had this experience? Or any > other thoughts on SailTimer? I'm sold on the > technical advantages of their offerings, but disappointed > with the customer service on the instrument so > far. > Thanks,Randy StaffordS/V > GrenadineC&C 30-1 #7Ken Caryl, > CO > > > -Inline Attachment Follows- > > ___ > > This list is supported by the generous donations of our > members. If you like what we do, please help us pay for our > costs by donating. All Contributions are greatly > appreciated! > > ___ > > This list is supported by the generous donations of our members. If you > like what we do, please help us pay for our costs by donating. All > Contributions are greatly appreciated! > -- Joel 301 541 8551 ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
Re: Stus-List SailTimer Wind Instrument
no reputable vendor will charge your card till the merchandise is shipping! Leslie On Fri, 7/29/16, RANDY via CnC-List wrote: Subject: Stus-List SailTimer Wind Instrument To: "cnc-list" Cc: "RANDY" Date: Friday, July 29, 2016, 9:06 AM Listers- Have any of you installed (or ordered) the SailTimer Wind Instrument? (http://www.sailtimerwind.com) I clued into it last year after experimenting with the SailTimer application (http://www.sailtimerapp.com), and ordered one for my boat this year. The problem is the vendor is WAY behind in filling orders. I placed my order on April 10th, and the vendor charged my credit card, and I STILL have not received the instrument. Has anyone else had this experience? Or any other thoughts on SailTimer? I'm sold on the technical advantages of their offerings, but disappointed with the customer service on the instrument so far. Thanks,Randy StaffordS/V GrenadineC&C 30-1 #7Ken Caryl, CO -Inline Attachment Follows- ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated! ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
Stus-List SailTimer Wind Instrument
Listers- Have any of you installed (or ordered) the SailTimer Wind Instrument? ( http://www.sailtimerwind.com ) I clued into it last year after experimenting with the SailTimer application ( http://www.sailtimerapp.com ), and ordered one for my boat this year. The problem is the vendor is WAY behind in filling orders. I placed my order on April 10th, and the vendor charged my credit card, and I STILL have not received the instrument. Has anyone else had this experience? Or any other thoughts on SailTimer? I'm sold on the technical advantages of their offerings, but disappointed with the customer service on the instrument so far. Thanks, Randy Stafford S/V Grenadine C&C 30-1 #7 Ken Caryl, CO ___ This list is supported by the generous donations of our members. If you like what we do, please help us pay for our costs by donating. All Contributions are greatly appreciated!
