Re: App can't be opened

[Carl Hoefs via Cocoa-dev]

On a 10.13 system, your app gives this in the console log:

opendirectoryd: Authentication failed for  with result 
ODErrorCredentialsInvalid
opendirectoryd: ODRecordVerifyPassword failed with result 
ODErrorCredentialsInvalid

The (extensive) crash log has this at the top:

Crashed Thread:0

Exception Type:EXC_CRASH (SIGABRT)
Exception Codes:   0x, 0x
Exception Note:EXC_CORPSE_NOTIFY

Termination Reason:DYLD, [0x4] Symbol missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: _AVAudioSessionInterruptionNotification
  Referenced from: /Applications/ArtSaverApp.app/Contents/MacOS/ArtSaverApp
  Expected in: 
/System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
 in /Applications/ArtSaverApp.app/Contents/MacOS/ArtSaverApp

-Carl


> On Sep 9, 2021, at 10:54 AM, Jack Brindle via Cocoa-dev 
>  wrote:
> 
> In 10.13 this is not a Notarization problem. It could be a quarantine 
> problem, though. Have him move the application to any directory other than 
> the one where he unzipped the app, then launch the app. That should remove 
> the quarantine and allow him to run the app if that was the problem. The 
> Applications folder is a good place to move these things.
> 
> Jack
> 
> 
>> On Sep 9, 2021, at 12:45 PM, Rob Petrovec via Cocoa-dev 
>>  wrote:
>> 
>> The text in an error dialog is typically a washed down version of the actual 
>> error.  See if you can get the user to give you a sysdiagnose log, taken 
>> just after reproducing the problem, so you can check out the .logarchive to 
>> see what the actual error was from the system.  It should provide more 
>> insight into what the problem actually is.
>> 
>> btw, if you sent the app as a zip file you should double check the 
>> permissions on the app, including its bundle contents.  Your uid may not be 
>> the same has the users uid, so the privs could be set to not allow anyone 
>> but you to open it.  Thats why installers are better than sending the raw 
>> bits.
>> 
>> —Rob
>> 
>> 
>>> On Sep 9, 2021, at 7:13 AM, Gabriel Zachmann via Cocoa-dev 
>>> mailto:cocoa-dev@lists.apple.com>> wrote:
>>> 
>>> I have compiled my app for macOS 10.12, because one user runs macOS 10.13.
>>> 
>>> Now he reports that he gets the error message "app can't be opened due to a 
>>> problem"
>>> (the err message is in German, but I guess this is what it would say in 
>>> English.)
>>> 
>>> The error message does NOT say ".. unidentified developer"
>>> and it does NOT say ".. cannot check it for malicious software".
>>> 
>>> I have notarized my app using Xcode's Archive utility.
>>> I sent the user the app as a zip file - if you want , you can try it for 
>>> yourself:
>>> 
>>>  https://owncloud.informatik.uni-bremen.de/index.php/s/9i3DCYodkgHZeZw
>>> 
>>> It goes without saying that I can run the app from that very zip file on my 
>>> Mac.
>>> 
>>> Does anyone have an idea what might be causing this funny error message?
>>> 
>>> Best, G.
>>> 
>>> ___
>>> 
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>>> 
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>> 
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Re: App can't be opened

[Jack Brindle via Cocoa-dev]

In 10.13 this is not a Notarization problem. It could be a quarantine problem, 
though. Have him move the application to any directory other than the one where 
he unzipped the app, then launch the app. That should remove the quarantine and 
allow him to run the app if that was the problem. The Applications folder is a 
good place to move these things.

Jack


> On Sep 9, 2021, at 12:45 PM, Rob Petrovec via Cocoa-dev 
>  wrote:
> 
> The text in an error dialog is typically a washed down version of the actual 
> error.  See if you can get the user to give you a sysdiagnose log, taken just 
> after reproducing the problem, so you can check out the .logarchive to see 
> what the actual error was from the system.  It should provide more insight 
> into what the problem actually is.
> 
> btw, if you sent the app as a zip file you should double check the 
> permissions on the app, including its bundle contents.  Your uid may not be 
> the same has the users uid, so the privs could be set to not allow anyone but 
> you to open it.  Thats why installers are better than sending the raw bits.
> 
> —Rob
> 
> 
>> On Sep 9, 2021, at 7:13 AM, Gabriel Zachmann via Cocoa-dev 
>> mailto:cocoa-dev@lists.apple.com>> wrote:
>> 
>> I have compiled my app for macOS 10.12, because one user runs macOS 10.13.
>> 
>> Now he reports that he gets the error message "app can't be opened due to a 
>> problem"
>> (the err message is in German, but I guess this is what it would say in 
>> English.)
>> 
>> The error message does NOT say ".. unidentified developer"
>> and it does NOT say ".. cannot check it for malicious software".
>> 
>> I have notarized my app using Xcode's Archive utility.
>> I sent the user the app as a zip file - if you want , you can try it for 
>> yourself:
>> 
>>   https://owncloud.informatik.uni-bremen.de/index.php/s/9i3DCYodkgHZeZw
>> 
>> It goes without saying that I can run the app from that very zip file on my 
>> Mac.
>> 
>> Does anyone have an idea what might be causing this funny error message?
>> 
>> Best, G.
>> 
>> ___
>> 
>> Cocoa-dev mailing list (Cocoa-dev@lists.apple.com)
>> 
>> Please do not post admin requests or moderator comments to the list.
>> Contact the moderators at cocoa-dev-admins(at)lists.apple.com
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>> 
>> 
>> This email sent to petr...@mac.com 
> 
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Re: App can't be opened

[Rob Petrovec via Cocoa-dev]

The text in an error dialog is typically a washed down version of the actual 
error.  See if you can get the user to give you a sysdiagnose log, taken just 
after reproducing the problem, so you can check out the .logarchive to see what 
the actual error was from the system.  It should provide more insight into what 
the problem actually is.

btw, if you sent the app as a zip file you should double check the permissions 
on the app, including its bundle contents.  Your uid may not be the same has 
the users uid, so the privs could be set to not allow anyone but you to open 
it.  Thats why installers are better than sending the raw bits.

—Rob


> On Sep 9, 2021, at 7:13 AM, Gabriel Zachmann via Cocoa-dev 
>  wrote:
> 
> I have compiled my app for macOS 10.12, because one user runs macOS 10.13.
> 
> Now he reports that he gets the error message "app can't be opened due to a 
> problem"
> (the err message is in German, but I guess this is what it would say in 
> English.)
> 
> The error message does NOT say ".. unidentified developer"
> and it does NOT say ".. cannot check it for malicious software".
> 
> I have notarized my app using Xcode's Archive utility.
> I sent the user the app as a zip file - if you want , you can try it for 
> yourself:
> 
>https://owncloud.informatik.uni-bremen.de/index.php/s/9i3DCYodkgHZeZw
> 
> It goes without saying that I can run the app from that very zip file on my 
> Mac.
> 
> Does anyone have an idea what might be causing this funny error message?
> 
> Best, G.
> 
> ___
> 
> Cocoa-dev mailing list (Cocoa-dev@lists.apple.com)
> 
> Please do not post admin requests or moderator comments to the list.
> Contact the moderators at cocoa-dev-admins(at)lists.apple.com
> 
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> https://lists.apple.com/mailman/options/cocoa-dev/petrock%40mac.com
> 
> This email sent to petr...@mac.com

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App can't be opened

[Gabriel Zachmann via Cocoa-dev]

I have compiled my app for macOS 10.12, because one user runs macOS 10.13.

Now he reports that he gets the error message "app can't be opened due to a 
problem"
(the err message is in German, but I guess this is what it would say in 
English.)

The error message does NOT say ".. unidentified developer"
and it does NOT say ".. cannot check it for malicious software".

I have notarized my app using Xcode's Archive utility.
I sent the user the app as a zip file - if you want , you can try it for 
yourself:

https://owncloud.informatik.uni-bremen.de/index.php/s/9i3DCYodkgHZeZw

It goes without saying that I can run the app from that very zip file on my Mac.

Does anyone have an idea what might be causing this funny error message?

Best, G.



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