[CODE4LIB] Job Opening -- Customer Service Manager

[Eric Jung]

Auto-Graphics a provider in library automation software for ILS, ILL and
discovery systems is seeking and individual for the position of Customer
Service manager.  Below is a description of the position and duties.

 

Anyone that is interested or knows of someone who might be seeking a
position should contact Chuck Felten at c...@auto-graphics.com  

 

Summary: 

 

Responsible for initial project development and deployment of medium to
large and complex projects this includes coordinating internal resources
and executing project details. Customer Service Managers will oversee
installation of A-G's software products purchased by customers and are
responsible in ongoing support of the software.  You will teach entry to
intermediate-level product training courses within assigned curriculum.
You may co-teach or work independently to conduct training at a regional
training center or onsite at a customer location.  Interacts with sales
to keep sales informed on customer status and sales opportunities.

 

Responsibilities:

 

Customer Support:

 

1.  Communicates regularly with customers to ensure quality of
product and customer service.

 

2.  Provides first level product support for various assigned A-G
software products (AGent, Impact/VERSO, CMS)

 

3.  Provides customer support and answers customer questions during
and after implementation.

 

4.  Answers, evaluates, and prioritizes incoming telephone, voice
mail, e-mail, and in-person requests for assistance from users
experiencing problems with hardware, software, networking, and other
computer-related technologies.

 

5.  Interviews customers to collect information about a problem and
leads the customer through diagnostic procedures to determine source of
the error.

 

6.  Problem recognition, research, isolation, resolution and
follow-up for routine customer problems, referring more complex problems
to supervisor or development staff.

 

7.  Analyzes and evaluates incident reports and makes
recommendations to reduce help line incident rate.

 

8.  Consults with developers to explain software errors or to
recommend changes to programs and the product interface.

 

9.  Participates in software QA prior to a release.

 

10.  Deliver instructor-led, classroom training to customers by
providing lecture-style instruction and hands-on demonstrations of
technology. 

 

11.  Prepare training materials and documentation. Maintain and prepare
records of attendance and course evaluations.

 

12.  Learn all relevant aspects of new and updated products to ensure
ability to teach training courses on these products. Ensure ongoing
improvement of product knowledge, training and presentation skills, and
technical knowledge. 

 

13.  Ensure classroom environment is set up appropriately and training
materials are available.

 

14.  Researches and follows up on questions/issues raised in training
sessions

 

15.  Assist in mentoring and developing new instructors. 

 

16.  Provides technical expertise and training to other departments in
support of product development.

 

17.  Collaborates with a wide variety of functional areas such as sales,
programming, marketing, and operations to develop and provide product
definitions responsive to customer needs and market opportunities

 

 

Project Management:

 

1.  Schedule and facilitate initial customer meetings and interviews
as an introduction to the implementation.

 

2.  Coordinates the installation of A-G software applications
purchased by the customer.

 

3.  Setup and configuration of the software application.

 

4.  Works with customer to analyze and evaluate customer data to
assure proper formatting for data conversion.

 

5.  Defines and develops of data conversion routines to convert and
load data into the application using standard program utilities
developed by A-G.

 

6.  Provide on going databases management activities which includes
on-going updates, indexing, and when required authority control
processing.

 

7.  Develops and maintains project schedules, status reports and
reports to all members of the project team and management on a regular
basis.

 

8.  Ensures delivery of training, conversion and software
installation services.

 

9.  Manages multiple projects concurrently.

 

10.  Responsible for understanding and implementing the requirements
contained within a customers contract.

 

11.Prepares billing on assigned projects and ensures accuracy of the
billing.

 

12.  Well developed classroom delivery skills including: proven track
record of preparation and performance in a classroom, outstanding
communication skills (voice projection, classroom presence), ability to
answer and research questions asked in class

 

13.  Solid functional knowledge of specific product area (Library
Technical Services, Cataloging, Inter Library Loan)

 

14.  Excellent interpersonal, and presentation skills

 

15.  A

[CODE4LIB] Job: Data Management Librarian at University of Washington

[jobs]

Data Management Librarian
University of Washington
Seattle

Serving three campuses, the University of Washington Libraries is one of the
largest and most innovative libraries in North America with collections
exceeding 8 million volumes, over 500,000 electronic books, more than 120,000
currently received journal titles, as well as millions of scholarly resources
in other formats. Beyond the strength of local collections and digital
resources, the Libraries is recognized for its excellent service, innovative
learning and research spaces, faculty partnerships, global reach, extensive
assessment efforts and diverse award-winning staff. The
Libraries plays a significant leadership role regionally as a member in the
groundbreaking Orbis Cascade Alliance and throughout the profession as
evidenced by the number of its staff selected for competitive leadership
programs and honored by professional association lifetime achievement awards.

  
Research Data Services

  
The Research Data Services unit is responsible for providing in-person and
virtual services to support the research data management needs of faculty and
students at the University of Washington. Unit personnel advise faculty and
students on finding and accessing data, data management planning, data sharing
and reuse, as well as other elements of data curation. An institutional data
repository is currently under development. A robust data curriculum is in
place, offered to faculty, students and librarians. Research Data Services is
a unit of the Reference and Research Services Division and reports to the Data
Services Coordinator. Other units in the Division include Government
Publications, Maps and Cartographic Services, and Microform and Newspaper
Collections (GMM); Information Services; Media Center; Reference Services;
Educational Outreach Services; and Research Data Services. Many of the subject
librarians for disciplines in the Humanities, International Studies, Sciences,
and Social Sciences are located in the Division.

  
The Position

The University of Washington Libraries seeks a creative and energetic
librarian to provide leadership in the ongoing development and implementation
of the research data curriculum. The Data Management Librarian works closely
with subject librarians and other Libraries experts in identifying content and
delivery, as well as collaborating with campus partners. The librarian
implements, maintains, and continually evaluates the Research Data Services
Communication Plan.

  
Specific Responsibilities and Duties

  
The Data Management Librarian develops and implements a data curriculum, and
designs and conducts classes and walk-in workshops utilizing new modes and
tools in providing guidance and instruction in the areas of data discovery,
data literacy, and data management best practices for library staff and users.
The librarian collaborates with faculty and other partners to integrate data
management skills into the UW's curriculum. The librarian implements and
continually evaluates the Research Data Services Communications Plan to
broaden programmatic reach and to keep the university community informed about
policies and activities regarding data services. With other members of the
Data Services Team, the librarian conducts needs assessments and measures
instructional outcomes to ensure program effectiveness.

  
Qualifications

  
Required

  * Graduate degree from a program accredited by the American Library 
Association or an equivalent graduate library science/information studies 
degree.
  * Demonstrated commitment to diversity and understanding of the contributions 
a diverse workforce brings to the workplace.
  * Minimum of two years post-MLIS experience in an academic library.
  * Demonstrated aptitude for teaching and developing user-oriented training 
and informational resources.
  * Demonstrated competence in using current technologies and multimedia tools 
in the creative design, enhancement and delivery of instruction.
  * Demonstrated ability to effectively build partnerships and work 
collaboratively with a variety of individuals and groups in a rapidly changing 
environment.
  * Demonstrated initiative, creativity, and flexibility, and evidence of 
success in conceiving, implementing, and managing new programs and services.
  * Evidence of excellent communication and interpersonal skills.
  * Evidence of the ability to handle multiple, complex projects simultaneously 
within established timeframes but with occasionally changing priorities and 
conditions with minimal supervision.
  
Preferred

  * Familiarity with, and commitment to, the discovery, use, and management of 
data.
  * Demonstrated knowledge of issues, trends, and current applications of the 
role of data in research and scholarly communication.
  * Evidence of the ability to design effective assessments of student learning 
and use of the data collected to guide personal teaching and professional 
development.
  * Experience assisting 

[CODE4LIB] DSpaceDirect Now Features DSpace 5 Improvements

[Tim Donohue]

FOR IMMEDIATE RELEASE
**

May 11, 2015

Read it online: http://bit.ly/1Ix5JUG
Watch the DSpaceDirect "Quickbyte”: http://bit.ly/1dNh8Ez
Contact: Carissa Smith mailto:csm...@duraspace.org>>

*DSpaceDirect Now Features DSpace 5 Improvements*

/Winchester, MA/  The hosted DSpaceDirect 
 repository service just got better!


One of the key benefits in choosing the fully-hosted DSpaceDirect 
repository service is that customers are able to use the most recent 
version of DSpace without having to tie up staff and technical resources 
to upgrade software. *All current and prospective customers now enjoy 
DSpace 5 benefits–the ability to more easily migrate from older versions 
of DSpace, to batch import content and more.* The release of DSpace 5 
 offers users an even easier-to-use and 
more efficient institutional repository solution.


 * Sign-up for a DSpaceDirect information session:
   http://dspacedirect.org/register
 * DSpaceDirect low-cost pricing options: http://dspacedirect.org/pricing

The following innovative features are now available as part of the 
DSpaceDirect  service:


*Batch Importing*
Adding a lot of content in a “batch” to a DSpaceDirect account just 
became easier with the batch import feature that is now available 
through the administrative interface. Users create a SimpleArchiveFormat 
package, zip it up, and upload it through the browser and DSpaceDirect 
will ingest the content and metadata automatically into the repository.


*File Download Tracking*
Individual file downloads in a DSpaceDirect repository are now tracked 
and recorded in the Google Analytics interface along with a full list of 
other repository statistics, allowing repository administrators to know 
which files are being downloaded the most, the least, from where in the 
world, etc.


*Thumbnail Image Enhancements*
Any time an image and NOW pdf file is added to a DSpaceDirect repository 
a thumbnail for that file is created. With the latest upgrade, these 
thumbnails are more crisp and clear than ever allowing users to easily 
see a preview of the full-size image or pdf file being stored in the 
repository.


And coming soon, the new, modern and responsive user interface for 
DSpaceDirect that will make the repository mobile-friendly and a player 
in the modern web technology world. Plans to roll out this new theme 
will be underway early this summer, so stay tuned. For a preview of 
what’s in store for the new interface, called Mirage 2, please visit the 
demo DSpace web site (demo.dspace.org/xmlui ).


Two new and cost effective DSpaceDirect *Add-On Packages 
* are also available including:


*PDF Cover Pages*
DSpaceDirect will now automatically create a cover page for downloaded 
pdfs stored in the repository. This citation page can be customized to 
include the name and URL for the repository, the community and 
collection where the pdf currently is stored, as well as the date, 
title, author, and URI for the item and several other optional fields.


*ORCID Integration*
The ORCID integration add-on package for DSpaceDirect is an option which 
enables ORCID compatibility to the existing DSpaceDirect author 
capabilities. This new add-on lowers the threshold to adopting ORCID for 
institutions interested in exploring ORCID capabilities.


DSpaceDirect subscription plans are priced very competitively and are 
available in several different sizes to meet various customer needs. 
Additionally, add-on packages are available in order to allow further 
customization of a DSpaceDirect account. More information about pricing 
can be found at http://dspacedirect.org/pricing.


*About DSpaceDirect*
Built on DSpace, the most widely-used repository application in the 
world with more than 1,500 installed instances, DSpaceDirect was 
inspired by the idea that the past creates the future as each generation 
builds knowledge on the scholarship that came before. DSpaceDirect 
(http://dspacedirect.org ) is a hosted DSpace 
repository service that allows institutions of any size to afford to 
keep their digital content safe and accessible over time.


*About DuraSpace*
DuraSpace (http://duraspace.org ), an independent 
501(c)(3) not-for-profit organization providing leadership and 
innovation for open technologies that promote durable, persistent access 
to digital data. We collaborate with academic, scientific, cultural, and 
technology communities by supporting projects (DSpace, Fedora, VIVO) and 
creating services (DuraCloud, DSpaceDirect, ArchivesDirect) to help 
ensure that current and future generations have access to our collective 
digital heritage. Our values are expressed in our organizational byline, 
"Committed to our digital future."

[CODE4LIB] VIVO 2015 Conference Registration is Now Open

[McDonald, Robert H.]

The VIVO 2015 Conference Registration is Now Open!

Our keynote speaker has been announced - David Weinberger!

DON'T MISS THIS EXCITING KEYNOTE PRESENTER! REGISTER TODAY > 
https://eiseverywhere.com//ehome/vivo2015/register/

David Weinberger
Senior Researcher at Harvard's Berkman Center for Internet & Society

David Weinberger is a senior researcher at Harvard's Berkman Center for 
Internet & Society who writes about how the Internet is changing our ideas. He 
was co-director of the Harvard Library Innovation Lab, has been a Franklin 
Fellow at the US State Department and is a Harvard Shorenstein Fellow. He is a 
co-author of the bestseller, "The Cluetrain Manifesto." His latest book is "Too 
Big to Know." He has a Ph.D. in philosophy.


EARLY BIRD REGISTRATION IS NOW OPEN

Registration is now open for the Sixth Annual VIVO Conference. The
$375 Early Bird registration rate is only available through June 19th.

Early Bird: $375; Now through June 19th

Regular: $475; June 20th - July 17th

Late: $575; July 18th - August 5th

Onsite: $625


*** REGISTER ONLINE TODAY! -
https://eiseverywhere.com//ehome/vivo2015/register/


CONTACT INFORMATION

If you have any questions, please contact us at 
v...@designingevents.com   or at +1 
410-654-5525.

Re: [CODE4LIB] Digital Library/Archiving software

[Erwin Verbruggen]

Hi Krystal,

Also do take a look at Leala Abbott's wonderful Google Sheet "The DAM
List".

It gives an overview of which digital asset management systems are used by
what non-profit organisations - museums, libraries and others.

Here's a link to an early blog post indicating how she set up the list:
http://lealaabbott.com/wp/?p=423

Kind regards,
Erwin Verbruggen
Netherlands Institute for Sound and Vision


On Fri, May 8, 2015 at 10:52 PM, Cary Gordon  wrote:

> Repository66.org seems like a great idea, but it seems years out of date.
>
> On Friday, May 8, 2015, scott bacon  wrote:
>
> > I've always found FOSS4LIB (https://foss4lib.org/) and Repository66.org
> (
> > http://maps.repository66.org/) to be a good starting points.
> >
> >
> >
> > On Fri, May 8, 2015 at 11:23 AM, Cooper, Krystal  > >
> > wrote:
> >
> > > Does anyone know of a list or website that lists what digital library
> or
> > > digital collection software in use at libraries and museums?
> > >
> > > I'm curious to know what is most popular or heavily used? Open source
> vs
> > > paid.
> > >
> > > Is Greenstone still heavily used or is it being phased out?
> > >
> > > KC
> > >
> >
>
>
> --
> Cary Gordon
> The Cherry Hill Company
> http://chillco.com
>