Re: [CODE4LIB] Desk Statistics Software Question

[Forrest, Stuart]

Awsome App Stephen, we like it a lot here at Beaufort. 

May we use it for our reference services?

I installed on Ubuntu and it works great. How do I get it to start at boot?

Stuart Forrest PhD
Library Systems Specialist
Beaufort County Library
Beaufort
SC 29902
843 255 6450
sforr...@bcgov.net

http://www.beaufortcountylibrary.org/
For Learning, For Leisure, For Life.

-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Stephen 
Zweibel
Sent: Thursday, August 22, 2013 3:14 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I did the same, but with Python! Available here:
https://github.com/szweibel/Augur

Allows for customization of what you're tracking. Also open-source. Photos 
attached.

Stephen Zweibel
Visiting Reference Librarian
Health Professions Library
Hunter College
szwei...@hunter.cuny.edu



On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:

>Not sure if this is what you want.  I developed it for my library, 
>using .NET environment.  Take a look at the attached pictures.  Let me 
>know if you, or anybody else wants it, or want me to show more screen shots.
>
>Kelly Zhu
>Web Services Librarian
>405-974-5957
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
>Brian McBride
>Sent: 2013年8月22日 11:10
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: [CODE4LIB] Desk Statistics Software Question
>
>Code4Lib,
>
>I am curious what other institutions are using for tracking desk stats?
>We are evaluating our current solution and wanted to see what what 
>other solutions are available  either commercial or open source.
>
>Thanks,
>
>Brian
>
>Brian McBride
>Head of Application Development
>J. Willard Marriott Library
>
>O: 801.585.7613
>F:  801.585.5549
>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
>
>
>
>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, 
>Blue, and Green! Please print this e-mail only if absolutely necessary!
>
>**CONFIDENTIALITY** This e-mail (including any attachments) may contain 
>confidential, proprietary and privileged information. Any unauthorized 
>disclosure or use of this information is prohibited.
>

Re: [CODE4LIB] Desk Statistics Software Question

[Nathan Tallman]

+1 for Gimlet!


On Thu, Aug 22, 2013 at 2:14 PM, Dougherty, Jay M  wrote:

> We use Gimlet. http://gimlet.us/
>
> Ridiculously easy to set up, super cheap ($10 a site), and has completely
> changed (for the better) the way we record stats.
>
>
> Jay Dougherty
> Head of Library Systems
> University of Wisconsin-Parkside
> e-mail: dough...@uwp.edu
>
>
>
> -Original Message-
> From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> Paul Pype
> Sent: Thursday, August 22, 2013 12:22 PM
> To: CODE4LIB@LISTSERV.ND.EDU
> Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
> We use Altarama's RefTracker (http://www.altarama.com/Products/RefTracker),
> although for the most part, we only use the DeskStats module.
>
>
> Paul Pype
> Systems Librarian
> Alberta Legislature Library
> (780) 644-5015
> paul.p...@assembly.ab.ca
>
>
>
> -Original Message-
> From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> Ron Gilmour
> Sent: Thursday, August 22, 2013 10:47 AM
> To: CODE4LIB@LISTSERV.ND.EDU
> Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>
>
> We use Zoho Creator. I don't know that it's perfect, but it took about 10
> minutes to set up.
>
>
>
> Ron Gilmour
>
> Web Services Librarian
>
> Ithaca College Library
>
>
>
>
>
>
>
> On Thu, Aug 22, 2013 at 12:09 PM, Brian McBride  <mailto:brian.mcbr...@utah.edu>>wrote:
>
>
>
> > Code4Lib,
>
> >
>
> > I am curious what other institutions are using for tracking desk
>
> > stats? We are evaluating our current solution and wanted to see what
>
> > what other solutions are available  either commercial or open source.
>
> >
>
> > Thanks,
>
> >
>
> > Brian
>
> >
>
> > Brian McBride
>
> > Head of Application Development
>
> > J. Willard Marriott Library
>
> >
>
> > O: 801.585.7613
>
> > F:  801.585.5549
>
> > brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu brian.mcbr...@utah.edu%3cmailto:brian.mcbr...@utah.edu>>
>
> >
>

Re: [CODE4LIB] Desk Statistics Software Question

[Eric Phetteplace]

Shameless (and quite late) plug: I wrote up a
page<http://phette.net/projects/reference-statistics-software>that
covers several popular reference statistics options. Most have already
been mentioned above.

We used to use a Library Statistics
app<https://repository.unm.edu/handle/1928/7566>from U New Mexico but
I honestly wouldn't recommend it, it's super
outdated. It relies on register_globals being on in PHP. Need I say more?

We use Ref Analytics from SpringShare currently.

Best,
Eric Phetteplace
Emerging Technologies Librarian
Chesapeake College
Wye Mills, MD


On Thu, Aug 22, 2013 at 4:44 PM, Kari R Smith  wrote:

> We've looked extensively into the question during the past year; our
> Reference Archivist has been soliciting and collecting data on products
> folks are using, how well they like them, and what they are using them for.
> There is also a lot of discussion on the Reference and Outreach lists on
> this topic.
>
> Altarama's RefTracker has come out as one product that can be well used by
> multiple types of archives/libraries/special collections.  It can be hosted
> or licensed for local implementation.  They have great customer service and
> are willing to set up trials so you can test out the software and all the
> features.  They have recently added in some features that are useful to
> phone/tablet users as well as connecting in with Skype.
>
> http://www.altarama.com/
>
>
> Gimlet doesn't allow for multiple back and forth interactions and
> attachments although it looks great for quick one-off reference
> question/answers and for keeping reference stats.
>
>
>
> Kari R. Smith, Digital Archivist
> MIT Libraries, Institute Archives and Special Collections
> 617-258-5568  |   smithkr (at) mit.edu
> http://libraries.mit.edu/archives/
>
>
> -Original Message-
> From: Code for Libraries [mailto:CODE4LIB@listserv.nd.edu] On Behalf Of
> Halbert, Helen
> Sent: Thursday, August 22, 2013 4:26 PM
> To: CODE4LIB@listserv.nd.edu
> Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
> Thanks for all your responses, folks.
>
> I'm wondering if anyone has any recommendations of systems/platforms
> specifically for recording reference questions (and answers) and putting
> together a searchable knowledge base? Seems like Gilmet might be good for
> this -any others?
>
> Helen
>
> On 2013-08-22 12:48 PM, "Kaile Zhu"  wrote:
>
> >People here only need a monthly report.  What I have is simple, but
> >clear, with a bar graph and hits in number and percentage.   But I am
> >interested in your approaches.  - Kelly Zhu
> >
> >-Original Message-
> >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> >Joshua Welker
> >Sent: 2013年8月22日 14:38
> >To: CODE4LIB@LISTSERV.ND.EDU
> >Subject: Re: [CODE4LIB] Desk Statistics Software Question
> >
> >I strongly recommend HighCharts. It's free and entirely in Javascript,
> >and the charts is creates are rendered as SVG and can be manipulated in
> >real-time in the browser. I tried the Google Chart API but couldn't
> >make heads or tails of it.
> >
> >
> >Josh Welker
> >
> >
> >-Original Message-
> >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> >Kaile Zhu
> >Sent: Thursday, August 22, 2013 2:33 PM
> >To: CODE4LIB@LISTSERV.ND.EDU
> >Subject: Re: [CODE4LIB] Desk Statistics Software Question
> >
> >I like your line graph.  Mine is using simple css to draw the bar.  I
> >am working on using google chart api to draw combo graph (bar + line).
> >Once I finish it, it should look much nicer.  .NET has its own chart
> >controls, but it's server side and clumsy.  - Kelly Zhu
> >
> >-Original Message-
> >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> >Stephen Zweibel
> >Sent: 2013年8月22日 14:14
> >To: CODE4LIB@LISTSERV.ND.EDU
> >Subject: Re: [CODE4LIB] Desk Statistics Software Question
> >
> >I did the same, but with Python! Available here:
> >https://github.com/szweibel/Augur
> >
> >Allows for customization of what you're tracking. Also open-source.
> >Photos attached.
> >
> >Stephen Zweibel
> >Visiting Reference Librarian
> >Health Professions Library
> >Hunter College
> >szwei...@hunter.cuny.edu
> >
> >
> >
> >On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:
> >
> >>Not sure if this is what you want.  I developed it for my library,
> >>using .NET environment.  Take a look at the attached pictures.  Let me
> >>know

Re: [CODE4LIB] Desk Statistics Software Question

[Kari R Smith]

We've looked extensively into the question during the past year; our Reference 
Archivist has been soliciting and collecting data on products folks are using, 
how well they like them, and what they are using them for. There is also a lot 
of discussion on the Reference and Outreach lists on this topic.

Altarama's RefTracker has come out as one product that can be well used by 
multiple types of archives/libraries/special collections.  It can be hosted or 
licensed for local implementation.  They have great customer service and are 
willing to set up trials so you can test out the software and all the features. 
 They have recently added in some features that are useful to phone/tablet 
users as well as connecting in with Skype.  

http://www.altarama.com/


Gimlet doesn't allow for multiple back and forth interactions and attachments 
although it looks great for quick one-off reference question/answers and for 
keeping reference stats.



Kari R. Smith, Digital Archivist
MIT Libraries, Institute Archives and Special Collections
617-258-5568  |   smithkr (at) mit.edu
http://libraries.mit.edu/archives/


-Original Message-
From: Code for Libraries [mailto:CODE4LIB@listserv.nd.edu] On Behalf Of 
Halbert, Helen
Sent: Thursday, August 22, 2013 4:26 PM
To: CODE4LIB@listserv.nd.edu
Subject: Re: [CODE4LIB] Desk Statistics Software Question

Thanks for all your responses, folks.

I'm wondering if anyone has any recommendations of systems/platforms 
specifically for recording reference questions (and answers) and putting 
together a searchable knowledge base? Seems like Gilmet might be good for this 
-any others?

Helen

On 2013-08-22 12:48 PM, "Kaile Zhu"  wrote:

>People here only need a monthly report.  What I have is simple, but
>clear, with a bar graph and hits in number and percentage.   But I am
>interested in your approaches.  - Kelly Zhu
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
>Joshua Welker
>Sent: 2013年8月22日 14:38
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>I strongly recommend HighCharts. It's free and entirely in Javascript, 
>and the charts is creates are rendered as SVG and can be manipulated in 
>real-time in the browser. I tried the Google Chart API but couldn't 
>make heads or tails of it.
>
>
>Josh Welker
>
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
>Kaile Zhu
>Sent: Thursday, August 22, 2013 2:33 PM
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>I like your line graph.  Mine is using simple css to draw the bar.  I 
>am working on using google chart api to draw combo graph (bar + line).  
>Once I finish it, it should look much nicer.  .NET has its own chart 
>controls, but it's server side and clumsy.  - Kelly Zhu
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
>Stephen Zweibel
>Sent: 2013年8月22日 14:14
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>I did the same, but with Python! Available here:
>https://github.com/szweibel/Augur
>
>Allows for customization of what you're tracking. Also open-source.
>Photos attached.
>
>Stephen Zweibel
>Visiting Reference Librarian
>Health Professions Library
>Hunter College
>szwei...@hunter.cuny.edu
>
>
>
>On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:
>
>>Not sure if this is what you want.  I developed it for my library, 
>>using .NET environment.  Take a look at the attached pictures.  Let me 
>>know if you, or anybody else wants it, or want me to show more screen
>shots.
>>
>>Kelly Zhu
>>Web Services Librarian
>>405-974-5957
>>
>>-Original Message-
>>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf 
>>Of Brian McBride
>>Sent: 2013年8月22日 11:10
>>To: CODE4LIB@LISTSERV.ND.EDU
>>Subject: [CODE4LIB] Desk Statistics Software Question
>>
>>Code4Lib,
>>
>>I am curious what other institutions are using for tracking desk stats?
>>We are evaluating our current solution and wanted to see what what 
>>other solutions are available  either commercial or open source.
>>
>>Thanks,
>>
>>Brian
>>
>>Brian McBride
>>Head of Application Development
>>J. Willard Marriott Library
>>
>>O: 801.585.7613
>>F:  801.585.5549
>>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
>>
>>
>>
>>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, 
>>Blue, and Green! Please print this

Re: [CODE4LIB] Desk Statistics Software Question

[Halbert, Helen]

Thanks for all your responses, folks.

I'm wondering if anyone has any recommendations of systems/platforms
specifically for recording reference questions (and answers) and putting
together a searchable knowledge base? Seems like Gilmet might be good for
this -any others?

Helen

On 2013-08-22 12:48 PM, "Kaile Zhu"  wrote:

>People here only need a monthly report.  What I have is simple, but
>clear, with a bar graph and hits in number and percentage.   But I am
>interested in your approaches.  - Kelly Zhu
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
>Joshua Welker
>Sent: 2013年8月22日 14:38
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>I strongly recommend HighCharts. It's free and entirely in Javascript,
>and the charts is creates are rendered as SVG and can be manipulated in
>real-time in the browser. I tried the Google Chart API but couldn't make
>heads or tails of it.
>
>
>Josh Welker
>
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
>Kaile Zhu
>Sent: Thursday, August 22, 2013 2:33 PM
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>I like your line graph.  Mine is using simple css to draw the bar.  I am
>working on using google chart api to draw combo graph (bar + line).  Once
>I finish it, it should look much nicer.  .NET has its own chart controls,
>but it's server side and clumsy.  - Kelly Zhu
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
>Stephen Zweibel
>Sent: 2013年8月22日 14:14
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
>I did the same, but with Python! Available here:
>https://github.com/szweibel/Augur
>
>Allows for customization of what you're tracking. Also open-source.
>Photos attached.
>
>Stephen Zweibel
>Visiting Reference Librarian
>Health Professions Library
>Hunter College
>szwei...@hunter.cuny.edu
>
>
>
>On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:
>
>>Not sure if this is what you want.  I developed it for my library,
>>using .NET environment.  Take a look at the attached pictures.  Let me
>>know if you, or anybody else wants it, or want me to show more screen
>shots.
>>
>>Kelly Zhu
>>Web Services Librarian
>>405-974-5957
>>
>>-Original Message-
>>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
>>Brian McBride
>>Sent: 2013年8月22日 11:10
>>To: CODE4LIB@LISTSERV.ND.EDU
>>Subject: [CODE4LIB] Desk Statistics Software Question
>>
>>Code4Lib,
>>
>>I am curious what other institutions are using for tracking desk stats?
>>We are evaluating our current solution and wanted to see what what
>>other solutions are available  either commercial or open source.
>>
>>Thanks,
>>
>>Brian
>>
>>Brian McBride
>>Head of Application Development
>>J. Willard Marriott Library
>>
>>O: 801.585.7613
>>F:  801.585.5549
>>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
>>
>>
>>
>>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze,
>>Blue, and Green! Please print this e-mail only if absolutely necessary!
>>
>>**CONFIDENTIALITY** This e-mail (including any attachments) may contain
>>confidential, proprietary and privileged information. Any unauthorized
>>disclosure or use of this information is prohibited.
>>
>
>
>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue,
>and Green! Please print this e-mail only if absolutely necessary!
>
>**CONFIDENTIALITY** This e-mail (including any attachments) may contain
>confidential, proprietary and privileged information. Any unauthorized
>disclosure or use of this information is prohibited.
>
>
>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue,
>and Green! Please print this e-mail only if absolutely necessary!
>
>**CONFIDENTIALITY** This e-mail (including any attachments) may contain
>confidential, proprietary and privileged information. Any unauthorized
>disclosure or use of this information is prohibited.

Re: [CODE4LIB] Desk Statistics Software Question

[Butler, Paul]

+1 for Gimlet.  At my former employeer they worked with me to get our legacy 
data into Gimlet and the staff enjoyed the simplicity of the interface. It was 
also nice to have one less thing to host and maintain. 
Cheers, paul
-
Paul R Butler
Library Technologies Support Analyst
Library Information Technology Services (L.I.T.S)
Ball State University
Muncie, IN  47306
P: 765.285.8032
E: prbut...@bsu.edu

University Libraries...a destination for research, learning, and friends

The University Libraries provide services that support student pursuits for 
academic success and faculty endeavors for knowledge creation and classroom 
instruction.

-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
Dougherty, Jay M
Sent: Thursday, August 22, 2013 2:14 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

We use Gimlet. http://gimlet.us/

Ridiculously easy to set up, super cheap ($10 a site), and has completely 
changed (for the better) the way we record stats.


Jay Dougherty
Head of Library Systems
University of Wisconsin-Parkside
e-mail: dough...@uwp.edu



-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Paul 
Pype
Sent: Thursday, August 22, 2013 12:22 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

We use Altarama's RefTracker (http://www.altarama.com/Products/RefTracker), 
although for the most part, we only use the DeskStats module.


Paul Pype
Systems Librarian
Alberta Legislature Library
(780) 644-5015
paul.p...@assembly.ab.ca



-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Ron 
Gilmour
Sent: Thursday, August 22, 2013 10:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question



We use Zoho Creator. I don't know that it's perfect, but it took about 10 
minutes to set up.



Ron Gilmour

Web Services Librarian

Ithaca College Library







On Thu, Aug 22, 2013 at 12:09 PM, Brian McBride 
mailto:brian.mcbr...@utah.edu>>wrote:



> Code4Lib,

>

> I am curious what other institutions are using for tracking desk

> stats? We are evaluating our current solution and wanted to see what

> what other solutions are available  either commercial or open source.

>

> Thanks,

>

> Brian

>

> Brian McBride

> Head of Application Development

> J. Willard Marriott Library

>

> O: 801.585.7613

> F:  801.585.5549

> brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu%3cmailto:brian.mcbr...@utah.edu>>

>

Re: [CODE4LIB] Desk Statistics Software Question

[Kaile Zhu]

People here only need a monthly report.  What I have is simple, but clear, with 
a bar graph and hits in number and percentage.   But I am interested in your 
approaches.  - Kelly Zhu

-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Joshua 
Welker
Sent: 2013年8月22日 14:38
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I strongly recommend HighCharts. It's free and entirely in Javascript, and the 
charts is creates are rendered as SVG and can be manipulated in real-time in 
the browser. I tried the Google Chart API but couldn't make heads or tails of 
it.


Josh Welker


-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Kaile 
Zhu
Sent: Thursday, August 22, 2013 2:33 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I like your line graph.  Mine is using simple css to draw the bar.  I am 
working on using google chart api to draw combo graph (bar + line).  Once I 
finish it, it should look much nicer.  .NET has its own chart controls, but 
it's server side and clumsy.  - Kelly Zhu

-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Stephen 
Zweibel
Sent: 2013年8月22日 14:14
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I did the same, but with Python! Available here:
https://github.com/szweibel/Augur

Allows for customization of what you're tracking. Also open-source. Photos 
attached.

Stephen Zweibel
Visiting Reference Librarian
Health Professions Library
Hunter College
szwei...@hunter.cuny.edu



On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:

>Not sure if this is what you want.  I developed it for my library, 
>using .NET environment.  Take a look at the attached pictures.  Let me 
>know if you, or anybody else wants it, or want me to show more screen
shots.
>
>Kelly Zhu
>Web Services Librarian
>405-974-5957
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
>Brian McBride
>Sent: 2013年8月22日 11:10
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: [CODE4LIB] Desk Statistics Software Question
>
>Code4Lib,
>
>I am curious what other institutions are using for tracking desk stats?
>We are evaluating our current solution and wanted to see what what 
>other solutions are available  either commercial or open source.
>
>Thanks,
>
>Brian
>
>Brian McBride
>Head of Application Development
>J. Willard Marriott Library
>
>O: 801.585.7613
>F:  801.585.5549
>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
>
>
>
>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, 
>Blue, and Green! Please print this e-mail only if absolutely necessary!
>
>**CONFIDENTIALITY** This e-mail (including any attachments) may contain 
>confidential, proprietary and privileged information. Any unauthorized 
>disclosure or use of this information is prohibited.
>


**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue, and 
Green! Please print this e-mail only if absolutely necessary!

**CONFIDENTIALITY** This e-mail (including any attachments) may contain 
confidential, proprietary and privileged information. Any unauthorized 
disclosure or use of this information is prohibited.


**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue, and 
Green! Please print this e-mail only if absolutely necessary! 

**CONFIDENTIALITY** This e-mail (including any attachments) may contain 
confidential, proprietary and privileged information. Any unauthorized 
disclosure or use of this information is prohibited.

Re: [CODE4LIB] Desk Statistics Software Question

[Heather Rayl]

HighCharts ++

Totally in love.

Very easy to implement, even for non-coders. and also highly flexible.


On Thu, Aug 22, 2013 at 3:37 PM, Joshua Welker  wrote:

> I strongly recommend HighCharts. It's free and entirely in Javascript, and
> the charts is creates are rendered as SVG and can be manipulated in
> real-time in the browser. I tried the Google Chart API but couldn't make
> heads or tails of it.
>
>
> Josh Welker
>
>
> -Original Message-
> From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> Kaile Zhu
> Sent: Thursday, August 22, 2013 2:33 PM
> To: CODE4LIB@LISTSERV.ND.EDU
> Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
> I like your line graph.  Mine is using simple css to draw the bar.  I am
> working on using google chart api to draw combo graph (bar + line).  Once
> I finish it, it should look much nicer.  .NET has its own chart controls,
> but it's server side and clumsy.  - Kelly Zhu
>
> -Original Message-
> From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> Stephen Zweibel
> Sent: 2013年8月22日 14:14
> To: CODE4LIB@LISTSERV.ND.EDU
> Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
> I did the same, but with Python! Available here:
> https://github.com/szweibel/Augur
>
> Allows for customization of what you're tracking. Also open-source. Photos
> attached.
>
> Stephen Zweibel
> Visiting Reference Librarian
> Health Professions Library
> Hunter College
> szwei...@hunter.cuny.edu
>
>
>
> On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:
>
> >Not sure if this is what you want.  I developed it for my library,
> >using .NET environment.  Take a look at the attached pictures.  Let me
> >know if you, or anybody else wants it, or want me to show more screen
> shots.
> >
> >Kelly Zhu
> >Web Services Librarian
> >405-974-5957
> >
> >-Original Message-
> >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> >Brian McBride
> >Sent: 2013年8月22日 11:10
> >To: CODE4LIB@LISTSERV.ND.EDU
> >Subject: [CODE4LIB] Desk Statistics Software Question
> >
> >Code4Lib,
> >
> >I am curious what other institutions are using for tracking desk stats?
> >We are evaluating our current solution and wanted to see what what
> >other solutions are available  either commercial or open source.
> >
> >Thanks,
> >
> >Brian
> >
> >Brian McBride
> >Head of Application Development
> >J. Willard Marriott Library
> >
> >O: 801.585.7613
> >F:  801.585.5549
> >brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
> >
> >
> >
> >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze,
> >Blue, and Green! Please print this e-mail only if absolutely necessary!
> >
> >**CONFIDENTIALITY** This e-mail (including any attachments) may contain
> >confidential, proprietary and privileged information. Any unauthorized
> >disclosure or use of this information is prohibited.
> >
>
>
> **Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue,
> and Green! Please print this e-mail only if absolutely necessary!
>
> **CONFIDENTIALITY** This e-mail (including any attachments) may contain
> confidential, proprietary and privileged information. Any unauthorized
> disclosure or use of this information is prohibited.
>

Re: [CODE4LIB] Desk Statistics Software Question

[Joshua Welker]

I strongly recommend HighCharts. It's free and entirely in Javascript, and
the charts is creates are rendered as SVG and can be manipulated in
real-time in the browser. I tried the Google Chart API but couldn't make
heads or tails of it.


Josh Welker


-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
Kaile Zhu
Sent: Thursday, August 22, 2013 2:33 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I like your line graph.  Mine is using simple css to draw the bar.  I am
working on using google chart api to draw combo graph (bar + line).  Once
I finish it, it should look much nicer.  .NET has its own chart controls,
but it's server side and clumsy.  - Kelly Zhu

-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
Stephen Zweibel
Sent: 2013年8月22日 14:14
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I did the same, but with Python! Available here:
https://github.com/szweibel/Augur

Allows for customization of what you're tracking. Also open-source. Photos
attached.

Stephen Zweibel
Visiting Reference Librarian
Health Professions Library
Hunter College
szwei...@hunter.cuny.edu



On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:

>Not sure if this is what you want.  I developed it for my library,
>using .NET environment.  Take a look at the attached pictures.  Let me
>know if you, or anybody else wants it, or want me to show more screen
shots.
>
>Kelly Zhu
>Web Services Librarian
>405-974-5957
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
>Brian McBride
>Sent: 2013年8月22日 11:10
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: [CODE4LIB] Desk Statistics Software Question
>
>Code4Lib,
>
>I am curious what other institutions are using for tracking desk stats?
>We are evaluating our current solution and wanted to see what what
>other solutions are available  either commercial or open source.
>
>Thanks,
>
>Brian
>
>Brian McBride
>Head of Application Development
>J. Willard Marriott Library
>
>O: 801.585.7613
>F:  801.585.5549
>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
>
>
>
>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze,
>Blue, and Green! Please print this e-mail only if absolutely necessary!
>
>**CONFIDENTIALITY** This e-mail (including any attachments) may contain
>confidential, proprietary and privileged information. Any unauthorized
>disclosure or use of this information is prohibited.
>


**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue,
and Green! Please print this e-mail only if absolutely necessary!

**CONFIDENTIALITY** This e-mail (including any attachments) may contain
confidential, proprietary and privileged information. Any unauthorized
disclosure or use of this information is prohibited.

Re: [CODE4LIB] Desk Statistics Software Question

[Kaile Zhu]

I like your line graph.  Mine is using simple css to draw the bar.  I am 
working on using google chart api to draw combo graph (bar + line).  Once I 
finish it, it should look much nicer.  .NET has its own chart controls, but 
it's server side and clumsy.  - Kelly Zhu

-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Stephen 
Zweibel
Sent: 2013年8月22日 14:14
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

I did the same, but with Python! Available here:
https://github.com/szweibel/Augur

Allows for customization of what you're tracking. Also open-source. Photos 
attached.

Stephen Zweibel
Visiting Reference Librarian
Health Professions Library
Hunter College
szwei...@hunter.cuny.edu



On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:

>Not sure if this is what you want.  I developed it for my library, 
>using .NET environment.  Take a look at the attached pictures.  Let me 
>know if you, or anybody else wants it, or want me to show more screen shots.
>
>Kelly Zhu
>Web Services Librarian
>405-974-5957
>
>-Original Message-
>From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of 
>Brian McBride
>Sent: 2013年8月22日 11:10
>To: CODE4LIB@LISTSERV.ND.EDU
>Subject: [CODE4LIB] Desk Statistics Software Question
>
>Code4Lib,
>
>I am curious what other institutions are using for tracking desk stats?
>We are evaluating our current solution and wanted to see what what 
>other solutions are available  either commercial or open source.
>
>Thanks,
>
>Brian
>
>Brian McBride
>Head of Application Development
>J. Willard Marriott Library
>
>O: 801.585.7613
>F:  801.585.5549
>brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
>
>
>
>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, 
>Blue, and Green! Please print this e-mail only if absolutely necessary!
>
>**CONFIDENTIALITY** This e-mail (including any attachments) may contain 
>confidential, proprietary and privileged information. Any unauthorized 
>disclosure or use of this information is prohibited.
>


**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue, and 
Green! Please print this e-mail only if absolutely necessary! 

**CONFIDENTIALITY** This e-mail (including any attachments) may contain 
confidential, proprietary and privileged information. Any unauthorized 
disclosure or use of this information is prohibited.

Re: [CODE4LIB] Desk Statistics Software Question

[Ahniwa Ferrari]

I was looking at this May of last year. I played with some options,
including cloud-based using Google Form into a Google doc, and Gimlet, and
other commercial options. We ended up going with LibAnalytics (
http://www.springshare.com/libanalytics/) which was dirt-cheap and easy for
everyone to use (bonus if you're using LibGuides because the back-end is
very familiar). If you're curious, this is the process I went through
looking at the cloud-based Google solution:

First there's this:
https://docs.google.com/spreadsheet/viewform?formkey=dHFFdUZHRjRsejVuNnd6ZGJ4dHc4N3c6MQ

That dumps data into this:
https://docs.google.com/spreadsheet/ccc?key=0Aj2cdNzRD0UkdHFFdUZHRjRsejVuNnd6ZGJ4dHc4N3c

And then I throw it onto a webpage and get this:
http://devweb.stmartin.edu/library/desktracker-gform-test.html

FYI we had some proponents of Gimlet but it wasn't customizable enough for
my tastes.


On Thu, Aug 22, 2013 at 12:13 PM, Stephen Zweibel
wrote:

> I did the same, but with Python! Available here:
> https://github.com/szweibel/Augur
>
> Allows for customization of what you're tracking. Also open-source. Photos
> attached.
>
> Stephen Zweibel
> Visiting Reference Librarian
> Health Professions Library
> Hunter College
> szwei...@hunter.cuny.edu
>
>
>
> On 8/22/13 3:00 PM, "Kaile Zhu"  wrote:
>
> >Not sure if this is what you want.  I developed it for my library, using
> >.NET environment.  Take a look at the attached pictures.  Let me know if
> >you, or anybody else wants it, or want me to show more screen shots.
> >
> >Kelly Zhu
> >Web Services Librarian
> >405-974-5957
> >
> >-Original Message-
> >From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of
> >Brian McBride
> >Sent: 2013年8月22日 11:10
> >To: CODE4LIB@LISTSERV.ND.EDU
> >Subject: [CODE4LIB] Desk Statistics Software Question
> >
> >Code4Lib,
> >
> >I am curious what other institutions are using for tracking desk stats?
> >We are evaluating our current solution and wanted to see what what other
> >solutions are available  either commercial or open source.
> >
> >Thanks,
> >
> >Brian
> >
> >Brian McBride
> >Head of Application Development
> >J. Willard Marriott Library
> >
> >O: 801.585.7613
> >F:  801.585.5549
> >brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu>
> >
> >
> >
> >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, Blue,
> >and Green! Please print this e-mail only if absolutely necessary!
> >
> >**CONFIDENTIALITY** This e-mail (including any attachments) may contain
> >confidential, proprietary and privileged information. Any unauthorized
> >disclosure or use of this information is prohibited.
> >
>
>

Re: [CODE4LIB] Desk Statistics Software Question

[Beata Frelas]

Hesburgh Libraries uses:

Main Library Reference Department: 
Desktracker 

Mahaffey Business Library:
FootPrints (BMC Software) 

In the past we instituted Pendragon Software (input via Palm OS form into 
Access Database).  Since Business Library didn't have means to accommodate 
staffing accordingly, I did a bit of pattern recognition on what types of 
questions were asked at different time intervals during the day.  Interestingly 
enough, through the granular enough data model, we found out that:

-  most printer, fax and copier questions were coming early in the morning and 
during lunch time (evidence that students are mainly printing their work, 
getting materials ready and will need light technical support and less 
library/research assistance)

- majority of research questions were coming in in the afternoon and early 
evening hours (evidence of the students' behavior patterns related to their 
work days on campus)

This data allowed us to ensure to have adequate staffing for the morning and 
afternoon/evening hours to accommodate the types of inquiries received.

If  you are interested in more details and/or would like to see the pictorial 
data representation of this study, please email me directly:

bfre...@nd.edu

Best of luck.

Beata

-
Beata Frelas

IT Support Coordinator
Library Information Technology Program
University of Notre Dame 

220 Hesburgh Library
Notre Dame, IN  46556
Phone:   (574) 631-7176





-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of William 
Denton
Sent: Thursday, August 22, 2013 2:20 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

On 22 August 2013, Brian McBride wrote:

> I am curious what other institutions are using for tracking desk stats? 
> We are evaluating our current solution and wanted to see what what 
> other solutions are available either commercial or open source.

We use LibStats (GPL) at York U:

https://code.google.com/p/libstats/

It appears to be moribund, but it works.  It's pretty bare bones but it's easy 
to enter in what you want.  It generates some reports but not many, so I wrote 
an R script to make a lot of prettier charts.

Springshare's RefStats is similar but looks more up to date and has better 
reports, but it's proprietary and commercial.

It probably doesn't matter too much what program you use so much as how you 
analyze the data and make that part of your thinking about how to make the ref 
desk better (whatever better means for you).  We all enter our ref desk work 
into our system, but it's pretty much a one-way system and nothing much happens 
with the data except for some numbers in annual reports.

Bill
-- 
William Denton
Toronto, Canada
http://www.miskatonic.org/

Re: [CODE4LIB] Desk Statistics Software Question

[William Denton]

On 22 August 2013, Brian McBride wrote:

I am curious what other institutions are using for tracking desk stats? 
We are evaluating our current solution and wanted to see what what other 
solutions are available either commercial or open source.


We use LibStats (GPL) at York U:

https://code.google.com/p/libstats/

It appears to be moribund, but it works.  It's pretty bare bones but it's 
easy to enter in what you want.  It generates some reports but not many, 
so I wrote an R script to make a lot of prettier charts.


Springshare's RefStats is similar but looks more up to date and has better 
reports, but it's proprietary and commercial.


It probably doesn't matter too much what program you use so much as how 
you analyze the data and make that part of your thinking about how to make 
the ref desk better (whatever better means for you).  We all enter our ref 
desk work into our system, but it's pretty much a one-way system and 
nothing much happens with the data except for some numbers in annual 
reports.


Bill
--
William Denton
Toronto, Canada
http://www.miskatonic.org/

Re: [CODE4LIB] Desk Statistics Software Question

[Dougherty, Jay M]

We use Gimlet. http://gimlet.us/

Ridiculously easy to set up, super cheap ($10 a site), and has completely 
changed (for the better) the way we record stats.


Jay Dougherty
Head of Library Systems
University of Wisconsin-Parkside
e-mail: dough...@uwp.edu



-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Paul 
Pype
Sent: Thursday, August 22, 2013 12:22 PM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question

We use Altarama's RefTracker (http://www.altarama.com/Products/RefTracker), 
although for the most part, we only use the DeskStats module.


Paul Pype
Systems Librarian
Alberta Legislature Library
(780) 644-5015
paul.p...@assembly.ab.ca



-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Ron 
Gilmour
Sent: Thursday, August 22, 2013 10:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question



We use Zoho Creator. I don't know that it's perfect, but it took about 10 
minutes to set up.



Ron Gilmour

Web Services Librarian

Ithaca College Library







On Thu, Aug 22, 2013 at 12:09 PM, Brian McBride 
mailto:brian.mcbr...@utah.edu>>wrote:



> Code4Lib,

>

> I am curious what other institutions are using for tracking desk

> stats? We are evaluating our current solution and wanted to see what

> what other solutions are available  either commercial or open source.

>

> Thanks,

>

> Brian

>

> Brian McBride

> Head of Application Development

> J. Willard Marriott Library

>

> O: 801.585.7613

> F:  801.585.5549

> brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu%3cmailto:brian.mcbr...@utah.edu>>

>

Re: [CODE4LIB] Desk Statistics Software Question

[Paul Pype]

We use Altarama's RefTracker (http://www.altarama.com/Products/RefTracker), 
although for the most part, we only use the DeskStats module.


Paul Pype
Systems Librarian
Alberta Legislature Library
(780) 644-5015
paul.p...@assembly.ab.ca



-Original Message-
From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Ron 
Gilmour
Sent: Thursday, August 22, 2013 10:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] Desk Statistics Software Question



We use Zoho Creator. I don't know that it's perfect, but it took about 10 
minutes to set up.



Ron Gilmour

Web Services Librarian

Ithaca College Library







On Thu, Aug 22, 2013 at 12:09 PM, Brian McBride 
mailto:brian.mcbr...@utah.edu>>wrote:



> Code4Lib,

>

> I am curious what other institutions are using for tracking desk

> stats? We are evaluating our current solution and wanted to see what

> what other solutions are available  either commercial or open source.

>

> Thanks,

>

> Brian

>

> Brian McBride

> Head of Application Development

> J. Willard Marriott Library

>

> O: 801.585.7613

> F:  801.585.5549

> brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu<mailto:brian.mcbr...@utah.edu%3cmailto:brian.mcbr...@utah.edu>>

>

Re: [CODE4LIB] Desk Statistics Software Question

[Cornel Darden Jr.]

Hello,

We currently use DeskTracker by compendium. 

Thanks,

Cornel Darden Jr.
MSLIS
Librarian
Kennedy-King College
City Colleges of Chicago
Work 773-602-5449
Cell 708-705-2945

> On Aug 22, 2013, at 11:09 AM, Brian McBride  wrote:
> 
> Code4Lib,
> 
> I am curious what other institutions are using for tracking desk stats? We 
> are evaluating our current solution and wanted to see what what other 
> solutions are available  either commercial or open source.
> 
> Thanks,
> 
> Brian
> 
> Brian McBride
> Head of Application Development
> J. Willard Marriott Library
> 
> O: 801.585.7613
> F:  801.585.5549
> brian.mcbr...@utah.edu

Re: [CODE4LIB] Desk Statistics Software Question

[Ron Gilmour]

We use Zoho Creator. I don't know that it's perfect, but it took about 10
minutes to set up.

Ron Gilmour
Web Services Librarian
Ithaca College Library



On Thu, Aug 22, 2013 at 12:09 PM, Brian McBride wrote:

> Code4Lib,
>
> I am curious what other institutions are using for tracking desk stats? We
> are evaluating our current solution and wanted to see what what other
> solutions are available  either commercial or open source.
>
> Thanks,
>
> Brian
>
> Brian McBride
> Head of Application Development
> J. Willard Marriott Library
>
> O: 801.585.7613
> F:  801.585.5549
> brian.mcbr...@utah.edu
>

Re: [CODE4LIB] Desk Statistics Software Question

[Andreas Orphanides]

We use Suma. This may or may not have something to do with the fact that
Jason Casden works upstairs from our reference desk. Setting that aside,
we've found it to fit well with our needs, especially since the locational
component allows us to track roving reference by location. If you keep very
detailed stats (e.g., many categories, recording exact timelengths for
interactions, etc) it might not be as ideal. We record 3 dimensions other
than location: question type (4 kinds), medium (phone or in person), and
duration (very short, short, medium, long).

http://www.lib.ncsu.edu/dli/projects/spaceassesstool

-dre.

On Thu, Aug 22, 2013 at 12:09 PM, Brian McBride wrote:

> Code4Lib,
>
> I am curious what other institutions are using for tracking desk stats? We
> are evaluating our current solution and wanted to see what what other
> solutions are available  either commercial or open source.
>
> Thanks,
>
> Brian
>
> Brian McBride
> Head of Application Development
> J. Willard Marriott Library
>
> O: 801.585.7613
> F:  801.585.5549
> brian.mcbr...@utah.edu
>

[CODE4LIB] Desk Statistics Software Question

[Brian McBride]

Code4Lib,

I am curious what other institutions are using for tracking desk stats? We are 
evaluating our current solution and wanted to see what what other solutions are 
available  either commercial or open source.

Thanks,

Brian

Brian McBride
Head of Application Development
J. Willard Marriott Library

O: 801.585.7613
F:  801.585.5549
brian.mcbr...@utah.edu