[MBF] Smartermail issues with latest Firefox update.

[Scott Fosseen - Prairie Lakes AEA]

FYI:  I am running Smartermail 11.7 and got a call today from one of my users 
stating that the new message window pop-up can not be resized and is too small 
to see the body of the message.  He confirmed the problem existed on both the 
Mac and Windows versions of the Firefox browser.

I upgraded my copy of Firefox and was able to recreate the problem as well.  I 
am guessing something new in Firefox 31.0

[MBF] Re: Smartermail issues with latest Firefox update.

[Linda Pagillo]

Hi Scott. I'm seeing the same issue with SmarterTrack this morning. My
Firefox updated and the problems started. The scrolling function is also not
working correctly. 

 

Linda Pagillo
Mail's Best Friend
Email: linda.pagi...@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3605 x7016

 

MBF

 

From: community@mailsbestfriend.com [mailto:community@mailsbestfriend.com]
On Behalf Of Scott Fosseen - Prairie Lakes AEA
Sent: Thursday, July 24, 2014 10:38 AM
To: community@mailsbestfriend.com
Subject: [MBF] Smartermail issues with latest Firefox update.

 

FYI:  I am running Smartermail 11.7 and got a call today from one of my
users stating that the new message window pop-up can not be resized and is
too small to see the body of the message.  He confirmed the problem existed
on both the Mac and Windows versions of the Firefox browser.

 

I upgraded my copy of Firefox and was able to recreate the problem as well.
I am guessing something new in Firefox 31.0

[MBF] Re: Smartermail issues with latest Firefox update.

[Scott Jibben]

SmarterTools is aware of this problem and will be releasing a fix.

Read this forum post to learn how to fix this Firefox v31 issue if you 
don't want to wait for the patch:


http://forums.smartertools.com/threads/firefox-31-issue-with-popup-windows-mail-and-stats.42522/

I followed the instructions and it works on SM 12.3.

Scott Jibben E-Mail Signature
sj

Scott Jibben
RunSpot 
[email] sc...@runspot.net 
[web] http://runspot.net 
[voice] 763.551.2510
[toll free] 866.635.7299
On 7/24/2014 10:49 AM, Linda Pagillo wrote:


Hi Scott. I’m seeing the same issue with SmarterTrack this morning. My 
Firefox updated and the problems started. The scrolling function is 
also not working correctly.


Linda Pagillo
Mail's Best Friend
Email: linda.pagi...@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3605 x7016

MBF

*From:*community@mailsbestfriend.com 
[mailto:community@mailsbestfriend.com] *On Behalf Of *Scott Fosseen - 
Prairie Lakes AEA

*Sent:* Thursday, July 24, 2014 10:38 AM
*To:* community@mailsbestfriend.com
*Subject:* [MBF] Smartermail issues with latest Firefox update.

FYI: I am running Smartermail 11.7 and got a call today from one of my 
users stating that the new message window pop-up can not be resized 
and is too small to see the body of the message.  He confirmed the 
problem existed on both the Mac and Windows versions of the Firefox 
browser.


I upgraded my copy of Firefox and was able to recreate the problem as 
well.  I am guessing something new in Firefox 31.0

[MBF] Re: Smartermail issues with latest Firefox update.

[Linda Pagillo]

Thanks Scott. It worked for me on both SmarterTrack 10.1 and Smartermail
12.1. Smartetools says they will have a true fix tomorrow.

 

Linda Pagillo
Mail's Best Friend
Email: linda.pagi...@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3605 x7016

 

MBF

 

From: community@mailsbestfriend.com [mailto:community@mailsbestfriend.com]
On Behalf Of Scott Jibben
Sent: Thursday, July 24, 2014 3:12 PM
To: community@mailsbestfriend.com
Subject: [MBF] Re: Smartermail issues with latest Firefox update.

 

SmarterTools is aware of this problem and will be releasing a fix.

Read this forum post to learn how to fix this Firefox v31 issue if you don't
want to wait for the patch:

http://forums.smartertools.com/threads/firefox-31-issue-with-popup-windows-m
ail-and-stats.42522/

I followed the instructions and it works on SM 12.3.


sj 

Scott Jibben
  RunSpot
[email] sc...@runspot.net
[web] http://runspot.net  
[voice] 763.551.2510
[toll free] 866.635.7299

On 7/24/2014 10:49 AM, Linda Pagillo wrote:

Hi Scott. I'm seeing the same issue with SmarterTrack this morning. My
Firefox updated and the problems started. The scrolling function is also not
working correctly. 

 

Linda Pagillo
Mail's Best Friend
Email:  
linda.pagi...@mailsbestfriend.com
Web:   www.mailsbestfriend.com
Office: 703.988.3605 x7016

 

MBF

 

From:   community@mailsbestfriend.com
[ 
mailto:community@mailsbestfriend.com] On Behalf Of Scott Fosseen - Prairie
Lakes AEA
Sent: Thursday, July 24, 2014 10:38 AM
To:   community@mailsbestfriend.com
Subject: [MBF] Smartermail issues with latest Firefox update.

 

FYI:  I am running Smartermail 11.7 and got a call today from one of my
users stating that the new message window pop-up can not be resized and is
too small to see the body of the message.  He confirmed the problem existed
on both the Mac and Windows versions of the Firefox browser.

 

I upgraded my copy of Firefox and was able to recreate the problem as well.
I am guessing something new in Firefox 31.0

 

[MBF] Re: Smartermail issues with latest Firefox update.

[Scott Jibben]

The SmarterMail patches are available now.

http://www.smartertools.com/smartermail/mail-server-download.aspx

The SmarterTrack patches are also available:

http://www.smartertools.com/smartertrack/help-desk-download.aspx

Scott Jibben E-Mail Signature
sj

Scott Jibben
RunSpot 
[email] sc...@runspot.net 
[web] http://runspot.net 
[voice] 763.551.2510
[toll free] 866.635.7299
On 7/24/2014 4:24 PM, Linda Pagillo wrote:

Scott Jibben E-Mail Signature

Thanks Scott. It worked for me on both SmarterTrack 10.1 and 
Smartermail 12.1. Smartetools says they will have a true fix tomorrow.


Linda Pagillo
Mail's Best Friend
Email: linda.pagi...@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3605 x7016

MBF

*From:*community@mailsbestfriend.com 
[mailto:community@mailsbestfriend.com] *On Behalf Of *Scott Jibben

*Sent:* Thursday, July 24, 2014 3:12 PM
*To:* community@mailsbestfriend.com
*Subject:* [MBF] Re: Smartermail issues with latest Firefox update.

SmarterTools is aware of this problem and will be releasing a fix.

Read this forum post to learn how to fix this Firefox v31 issue if you 
don't want to wait for the patch:


http://forums.smartertools.com/threads/firefox-31-issue-with-popup-windows-mail-and-stats.42522/

I followed the instructions and it works on SM 12.3.


sj

Scott Jibben
RunSpot 
[email] sc...@runspot.net 
[web] http://runspot.net 
[voice] 763.551.2510
[toll free] 866.635.7299

On 7/24/2014 10:49 AM, Linda Pagillo wrote:

Hi Scott. I’m seeing the same issue with SmarterTrack this
morning. My Firefox updated and the problems started. The
scrolling function is also not working correctly.

Linda Pagillo
Mail's Best Friend
Email: linda.pagi...@mailsbestfriend.com

Web: www.mailsbestfriend.com 
Office: 703.988.3605 x7016

MBF

*From:*community@mailsbestfriend.com

[mailto:community@mailsbestfriend.com] *On Behalf Of *Scott
Fosseen - Prairie Lakes AEA
*Sent:* Thursday, July 24, 2014 10:38 AM
*To:* community@mailsbestfriend.com

*Subject:* [MBF] Smartermail issues with latest Firefox update.

FYI: I am running Smartermail 11.7 and got a call today from one
of my users stating that the new message window pop-up can not be
resized and is too small to see the body of the message.  He
confirmed the problem existed on both the Mac and Windows versions
of the Firefox browser.

I upgraded my copy of Firefox and was able to recreate the problem
as well.  I am guessing something new in Firefox 31.0