[Coworking] Re: Computer Monitors? --Should we offer them?
So I provide monitors on my hot desks because our space has lots of designers, and they love them. The downside is that its a major factor in why a member would upgrade from a part time desk to a full time one. If I could go back and do it again I would build way more offices, and every open plan desks would be (in Sydney prices) $500 a month for unlimited hot desk use or $600 a month to make that hot desk (with my monitor) as your full time desk. On Sunday, March 24, 2019 at 2:18:01 AM UTC+11, AK wrote: > > I have a potential member asking about a second monitor so he can plug in > his laptop and see a larger screen. What is the consensus here? is it > common to have monitors at each desk or does anyone offer them on a rental > basis? And do you use desktop mounts or free standing? > > Ideas welcome > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: I hate a morgue feel (need a space with life)
Hey Liz, You are one of many coworking operators that have told me about the benefits of white noise in their office. If you don't mind me asking, approximately how much did it cost to supply and install? Carl On Saturday, December 1, 2018 at 1:12:31 AM UTC+11, Liz Trice wrote: > > A few thoughts: > 1. A good sound masking system will create a level of white noise so that > any individual voices don't stand out. If it's too quiet, people are scared > to talk. > We used: https://speechprivacysystems.com > 2. It's nice to have a few people who are at least available to socialize. > That might be underemployed freelancers and/or your front desk people. Even > if most people just come in, say hello, and go to a a private nook to work, > they'll appreciate the human connection and an opportunity to come back and > chat when they want to. > 3. It's nice to indicate social places and times. So, our front couches > and kitchen are always a social place, and we have a snacktime every > afternoon that is always a social time. That helps direct people who only > have some small amount of time to be social to the times and places where > other people will be available. Otherwise, there's the risk that every time > you take a break no-one else is available. > > PelotonLabs > > On Thursday, November 29, 2018 at 12:04:40 PM UTC-5, AK wrote: >> >> As we embark further on our plans to create a coworking space. I have to >> explain something. One of my hopes is energy within. I sure don't want >> someplace where there is only library quiet. Am I out of line? I enjoy >> banter and a feel where people enjoy where they are and with whom they are >> around. >> >> So...how quiet is a coworking space expecting to be? I am not professing >> it to be a loud frat house...but do people frown on others who engage in >> lively conversation within the open space? >> >> In your mind--what is the perfect decorum? >> > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: [Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.
After a couple of tech bros did something similar in our space we made a rule that your not allowed to be on site for more that 18 continuious hours, as too much work can be dangerous to your health. On Friday, November 30, 2018 at 10:13:51 AM UTC+11, Aloma Loren wrote: > > This is perfect Alex, thank you and I agree. This is the only real issue > we've had like this in 4.5 years and I'm committed to continuing our > history of being trusting and flexible and assuming people have the best > intentions until they prove otherwise. > > > On Thursday, November 29, 2018 at 3:11:09 PM UTC-8, Alex Hillman wrote: >> >> I would keep your member handbook language simple: >> >> - meeting rooms and private spaces are not to be used as a living space. >> doors can be closed or locked for privacy, but private spaces must remain >> accessible to staff and leadership. (If this poses a security or privacy >> risk please talk to us ahead of time and we can work something out!) >> - all memberships and 24/7 access is a privilege not a right, and can be >> revoked at the descretion of community leadership. >> >> The thing I am always very careful about is creating unnecessary language >> and restrictions for the majority based on the outlier actions of a single >> person. That kind of "scar tissue" exists in most rulebooks, where you can >> read a rule and think "the only reason this is here is because some idiot >> did that." >> >> Ultimately, I don't believe that the person you described in this >> scenario wasn't going to be deterred by a certain string of words. Yes, >> it's valuable to set expectations for everyone but remember when writing >> new rules that this person was an exception, not the rule :) >> >> Alex >> >> On Thu, Nov 29, 2018 at 5:33 PM Aloma Loren >> wrote: >> >>> Thank you for your suggestions but her office did have a window in the >>> door. It had a blind that she could put down for some privacy but she also >>> had a towel taped up to cover gaps so you couldn't see anything. I need >>> some good wording for our handbook about this so any input for that would >>> be awesome. >>> >>> >>> On Thursday, November 29, 2018 at 2:23:08 PM UTC-8, Carl Sullivan wrote: >>>> >>>> Wow, what an ending. >>>> >>>> I know this is now resolved, in future you could benefit from replacing >>>> what I am assuming is a solid door with a glass door. It sets a better >>>> tone >>>> that while offices are "private work spaces", they are not "private >>>> spaces", it mihgt be a good mental shift so that people like Member X >>>> cannot completly divide their space from the rest of your coworking >>>> community. >>>> >>>> On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote: >>>>> >>>>> We have a member, we'll call this member X. >>>>> >>>>> X moved into a private office a couple months ago. >>>>> X gave 30 days notice that they will be out by the end of November, >>>>> however, they want to continue their membership as a Flex Desk member so >>>>> would still have 24/7 access to the space. >>>>> >>>>> It is clear from our security cameras X is here 24/7. Walks around the >>>>> space in their socks, is always in the same clothes, looks like they >>>>> don't >>>>> shower... Hung a towel over the inside of the door to block any little >>>>> space between the blinds. >>>>> The other night the cameras showed the police here at 4:30am walking >>>>> through the space with flashlights. X says they had a friend in here that >>>>> got violent and they had to call the police. >>>>> >>>>> X refuses to let us show the office to new members. They claim they >>>>> are on the phone and busy all day. They literally slammed the door in my >>>>> office manager's face when she was trying to talk to her very kindly >>>>> about >>>>> this. >>>>> >>>>> Anyone dealt with this kind of situation before? >>>>> >>>>> I can handle not showing the office. I have a feeling it would not >>>>> show well anyway. >>>>> I do not feel comfortable with X still having access to the space >>>>> after they move out of their office. >>&
[Coworking] Re: When a member moves in :( How to deal with a member who is living in their office.
Wow, what an ending. I know this is now resolved, in future you could benefit from replacing what I am assuming is a solid door with a glass door. It sets a better tone that while offices are "private work spaces", they are not "private spaces", it mihgt be a good mental shift so that people like Member X cannot completly divide their space from the rest of your coworking community. On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote: > > We have a member, we'll call this member X. > > X moved into a private office a couple months ago. > X gave 30 days notice that they will be out by the end of November, > however, they want to continue their membership as a Flex Desk member so > would still have 24/7 access to the space. > > It is clear from our security cameras X is here 24/7. Walks around the > space in their socks, is always in the same clothes, looks like they don't > shower... Hung a towel over the inside of the door to block any little > space between the blinds. > The other night the cameras showed the police here at 4:30am walking > through the space with flashlights. X says they had a friend in here that > got violent and they had to call the police. > > X refuses to let us show the office to new members. They claim they are on > the phone and busy all day. They literally slammed the door in my office > manager's face when she was trying to talk to her very kindly about this. > > Anyone dealt with this kind of situation before? > > I can handle not showing the office. I have a feeling it would not show > well anyway. > I do not feel comfortable with X still having access to the space after > they move out of their office. > Have you had to cancel a membership/refuse someone before? > How do you word it? > > Any advice or just sharing of stories welcome. > > > > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: I hate a morgue feel (need a space with life)
So in my mind the perfect decorum is a space that is filled with people that will stay for a while and get used to one another. Once upon a time, we had a small recruitment duo join our space, they would work on the phones every day, but after a while their phone patter faded into the background. Every 4-6 months they would grow the company and hire someone new, and with that the noise would also grow. Last month they had brought on their 11th hire, and were too big to stay in the space, so they moved out. Its weird, but having been used to their phone patter for so many years it now feels so quite to work in the space, and I almost want to get a new sales team in to fill the sound void left. I guess my long winded point is, I have seen that mostly people will adapt to their surroundings, so the longer a person stays a member the better your community will be with working alongside each other, and they will set a sound level that suits them. Carl - Your Desk On Friday, November 30, 2018 at 4:04:40 AM UTC+11, AK wrote: > > As we embark further on our plans to create a coworking space. I have to > explain something. One of my hopes is energy within. I sure don't want > someplace where there is only library quiet. Am I out of line? I enjoy > banter and a feel where people enjoy where they are and with whom they are > around. > > So...how quiet is a coworking space expecting to be? I am not professing > it to be a loud frat house...but do people frown on others who engage in > lively conversation within the open space? > > In your mind--what is the perfect decorum? > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: VIdeo Conferencing Hardware
They are all good points, perhaps I can expand on what I mean. Currently, we set up all our meeting rooms with an appropriate sized TV, then; - hook up an HDMI cable with a mini DVI>HDMI Dongle and a USB-C>HDMI Dongle - Attach an Apple TV (for Airplay), and - Attach a Google Chromecast device This set up allows 95% of all devices (inc mobiles and tablets) to use the screen for meeting purposes, and we really enjoy the flexibility it gives to all members. The challenge is to now pick hardware for both videos conferencing via multiple computers, tablet and mobile devices, plus have the ability to use mobiles for audio-only conference calls. Alex challenged me in that this is not a "must", well our community (and many businesses in Sydney in general) are not head offices, and 80% of the companies that use our space have teams based elsewhere. So for our community video conferencing facilities are an integral part of their workflow and a feature that we would love to support to the best of our ability. Currently, we are testing out a Logitech Group COnferencing unit https://www.mwave.com.au/product/logitech-group-video-conferencing-system-for-mid-to-largesized-meeting-rooms-ab84646?gclid=EAIaIQobChMIvYnH1ILk3gIVlIqPCh1E_A6pEAQYAiABEgKf3PD_BwE but it has been a little clunky, and I have therefore been looking into other options, especially the Google Hangouts Hardware https://enterprise.google.com/intl/en_au/chrome/devices/google-hangouts-meet-hardware-kit/ given that the majority of our community ues the Google Enterprise suites to run their email, calendars, tasks and online drive. In addition to this, an increasingly critical component of our tech stack is the use of Google Calendar for us to sync meeting rooms across multiple platforms. Given that when using google calendar natively, it will automatically generate an online video chat code (through Google Hangouts) plus I am assuming it also has the ability (via the chrome store) to add in apps to the other major platforms (slack, skype, zoom, appear.in, go to webinar, etc.) All that said, I would love to know if there is a solution that works well in your community? Carl On Tuesday, November 20, 2018 at 8:35:59 AM UTC+11, Carl Sullivan wrote: > > Hey Guys, > > In the 7 years, we have been running coworking, I have noticed a shift > from meeting spaces that have the optional extra video conferencing system > to it being a must in almost any meeting room that is 3 people or more. > > The challenge is selecting the right video conferencing hardware that can > support a wide range of solutions since every company who is a member of > our space has a different software stack they prefer. > > SO... what are your recommendations for video conferencing hardware? If > you would like to expand to your complete physical tech for a meeting > space, I am also very interested in that. And what programs do you notice > your members using most often for video conferencing? > > Carl > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: [Coworking] Re: No room for a kitchen--what do I do?
Edit: the office I linked to has 20 person capacity, not 26. and a better link to see the other photos... https://drive.google.com/drive/folders/0Bz2RcnHfAvyvTWFKbHJwLW1sN0E?usp=sharing On Tuesday, November 20, 2018 at 11:37:28 AM UTC+11, Carl Sullivan wrote: > > I would highly recommend that you have somewhere that is not desks for > your team to hang, even if its just 2 x 3 seater lounges that are adjacent > to the kitchen. > > I have seen and built many small spaces, and a commonality is that if you > are trying to maximise space build a small kitchen and place an 8 seater > kitchen table next to it. This zone can double up as open plan meeting room > space before and after lunch, and as a lunch zone during lunch hours. > > It is also a golden opportunity to make a space that has tones of > character and photographs well for advertising and socials. Here is an > example of a space that I set up, sourcing this old red velvet lounge off > ebay and paring it with a couple of simple books, side tables and a plant > made it pop... > > [image: entropico_space_7.jpg] > > > This space was 126m2 (1356ft2) and we fit space for 26 people, a kitchen, > a break out lounge area, 2 video editing studios and an 8 person meeting > room. Check out what I did here... > https://drive.google.com/drive/folders/0Bz2RcnHfAvyvTWFKbHJwLW1sN0E?usp=sharing > > > > > On Tuesday, November 20, 2018 at 10:22:08 AM UTC+11, AK wrote: >> >> Thank you, Carl. My concern is less of a efficiency kitchen, but the >> WHOLE idea of making the kitchen a separate place for people to relax. It >> just seems that our space is too small for that. >> >> The one you show is quite nice. More than we intend even. >> >> >> >> >> >> *From:* cowo...@googlegroups.com [mailto:cowo...@googlegroups.com] *On >> Behalf Of *Carl Sullivan >> *Sent:* Monday, November 19, 2018 5:00 PM >> *To:* Coworking >> *Subject:* [Coworking] Re: No room for a kitchen--what do I do? >> >> >> >> I have built kitchens that are only 4ft wide that worked. Some kitchens >> can be super small and fit into cupboards. >> >> >> >> [image: Premium Quality Compact Kitchen - Informative Kitchen Appliance >> ...] >> >> Or go onto Pinterest and search "Tiny Kitchens" >> >> >> >> Carl >> >> >> >> On Tuesday, November 20, 2018 at 8:36:00 AM UTC+11, AK wrote: >> >> Our space is small (under 1500 ft ) so we are thinking of foregoing a >> kitchen and having a counter with a sink and small under counter fridge. >> >> >> >> I seek ideas and photo of other spaces who have a similar situation ( no >> full kitchen) >> >> >> >> Thoughts on the whole idea are welcome. >> >> >> >> Thank you. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to coworking+...@googlegroups.com. >> For more options, visit https://groups.google.com/d/optout. >> > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: No room for a kitchen--what do I do?
I have built kitchens that are only 4ft wide that worked. Some kitchens can be super small and fit into cupboards. [image: Premium Quality Compact Kitchen - Informative Kitchen Appliance ...] Or go onto Pinterest and search "Tiny Kitchens" Carl On Tuesday, November 20, 2018 at 8:36:00 AM UTC+11, AK wrote: > > Our space is small (under 1500 ft ) so we are thinking of foregoing a > kitchen and having a counter with a sink and small under counter fridge. > > I seek ideas and photo of other spaces who have a similar situation ( no > full kitchen) > > Thoughts on the whole idea are welcome. > > Thank you. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] VIdeo Conferencing Hardware
Hey Guys, In the 7 years, we have been running coworking, I have noticed a shift from meeting spaces that have the optional extra video conferencing system to it being a must in almost any meeting room that is 3 people or more. The challenge is selecting the right video conferencing hardware that can support a wide range of solutions since every company who is a member of our space has a different software stack they prefer. SO... what are your recommendations for video conferencing hardware? If you would like to expand to your complete physical tech for a meeting space, I am also very interested in that. And what programs do you notice your members using most often for video conferencing? Carl -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: [Coworking] Re: Running Coworking During a Recession....
This is all great stuff and a good launch point to form an action list to implement over the next 12 months. One point that I have already taken action on is our community has always been designed for creative businesses and most of our (Companies who are) members identify as a Social / Design / Web / SEO / Architectural / Graphic Design / Literacy / PR... Agency. But we fell into the trap of charging more (read Sydney market prices) because we could, not because it was the best thing for the teams. The learning here is that we value the diversity our small 1-4 person companies brought to the community, but incentivised larger companies through cheaper desks (because they bought more), the old pricing structure was: 1-3 Desks... $750 a month 4-8 Desks... $700 a month 9+ Desks... $650 a month But we have now just changed it to a flat $650 per desk per month regardless of numbers, and surprisingly (or not) 6 of our smaller companies instantly committed to taking additional desks, which is going to completely replace a company of 10 that are due to move out at the start of December. @Angel your article was great, thanks for writing it and linking to it. @Alex your points on what is the actual value to members was the final prompt for me to change the pricing up for our members, and now the challenge is to reconnect with the community to identify other ways to bring them value and actively support them in leaner times - Carl, Your Desk On Friday, November 2, 2018 at 10:01:34 PM UTC+11, Jeannine van der Linden wrote: > > Oh yes, so much this. > > I find it sort of humorous that we are now talking about whether coworking > can survive a recession, there are serious articles from back then (and it > wasn't that long ago) about whether coworking was really just a > manifestation of recession and whether it would go away as soon as the > economy took an upturn. > > To which I sad then as I say now, come back in ten years, we'll see then > who's still standing. > > On Thursday, November 1, 2018 at 4:22:10 PM UTC+1, Angel Kwiatkowski wrote: >> >> Jeanine, >> I remember this woman who was familiar with Cohere but was working in a >> regular job in the next town. She showed up on our doorstep one day after >> lunch and proclaimed, "I just got laid off. I didn't want to go home so I >> came here instead." >> >> A >> >> On Wednesday, October 31, 2018 at 3:37:30 AM UTC-6, Jeannine van der >> Linden wrote: >>> >>> This right here. >>> >>> I opened my first space just as the last recession was hitting -- though >>> it was a slower, shallower curve here in Europe, the sudden shift to >>> mandatory entrepreneurship came in like a bomb. Suddenly people were being >>> confronted with doing the same job they always had done as an employee, as >>> a freelancer. They were nervous and worried and not at all sure they were >>> up for this Brave New World. >>> >>> I intentionally made that space homey and personal and intimate. A >>> shiny, corporate environment was exactly what they did not want. We had a >>> guy from the tax office come in and give lessons on how to keep books and >>> records as a freelancer, we had intentional freelancers come in and talk >>> about what it's like to freelance, we had folks come in and talk about how >>> to manage your retirement now you are a freelancer. >>> >>> We are now two cycles away from that and have changed a lot of things >>> since then. I sort of miss it sometimes, though I am glad those folks are >>> settled now mostly. >>> >>> Tip for Coworking in a recession: keep your costs low and your powder >>> dry. :-) >>> >>> On Tuesday, October 30, 2018 at 6:09:25 PM UTC+1, Alex Hillman wrote: Another thing is that when we opened (at the beginning of the last recession) we had an INFLUX of people who were "newly independent" - some by choice, many by force. They weren't looking for an office, they were *looking for people* who were already independent and they might be able to learn from. That was literally the foundation of our first wave of growth. In our next economic downturn, I expect we're going to see something similar except that a decade later the physical and social infrastructure to support a newly minted independent is WAY better. I think this will likely be a good thing for coworking spaces, with a caveat that people see and feel a sense of connection to the other members. If not, the coworking space is simply a cost that can be removed/reduced. And I think *that's* going to hurt a lot of spaces, especially the larger ones. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
Re: [Coworking] Retrofitting Office Doors
I really think that replacing the door with a glass/ part glass alternative would be far more cost-effective than building in a sidelight. The labour component for replacing doors should be far less than moving electrical and installing a sidelight, and the materials in both scenarios would be aprox the same. Caveat: I have worked in construction for 7 years then DIY'ed my coworking space for the next 7, but my experience is from Sydney Australia, and I know that North America has some different approaches to building. Carl, Your Desk On Sunday, November 4, 2018 at 6:18:37 AM UTC+11, nanette...@gmail.com wrote: > > Thanks! Good point about wear and tear. I do think sidelights might be > simplier- just relocating some electrical. > > On Saturday, November 3, 2018 at 2:13:59 PM UTC-4, Joshua Webb wrote: >> >> Its really a choice of asthetics. However I suggest sidelights. Mostly >> because overtime the doors will need replacing, Nick's cracks, and so on >> that cant be hidden. >> >> If you choose the doors have someone come and make sure they are not >> hollow cores and that indeed you can install glass. (Some really old >> buildings have doors that dont meet fire code) >> >> 85% of our 50 offices are exterior with windows but the ones that are >> interior have sidelights or hall facing windows. >> >> Joshua Webb >> >> Founder at Growthli >> >> 844-455-GROW (4769) >> Https://Growthli.com >> >> © Growthli | A Place To Learn, Grow, & Office™ >> >> ATTENTION: The contents of this e-mail message and any attachments are >> confidential and are intended solely for addressee. The information may >> also be legally privileged. This transmission is sent in trust, for the >> sole purpose of delivery to the intended recipient. If you have received >> this transmission in error, any use, reproduction or dissemination of this >> transmission is strictly prohibited. If you are not the intended recipient, >> please immediately notify the sender by reply e-mail or phone and delete >> this message and its attachments, if any. >> >> On Sat, Nov 3, 2018, 1:02 PM > >>> The space we've just leased has offices intact but they are windowless >>> so adding glass to the doors is crucial. Has anyone had luck having large >>> glass lites put into existing office doors? Or would it be more economical >>> to add large glass sidelites in the wall next to the door? We don't have a >>> huge budget but I think this is going to be the most expensive part of the >>> upfit! >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Coworking" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to coworking+...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> >> -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Running Coworking During a Recession....
Hey Guys, I have seen with increasing regularity, news articles are not being written daily about the "impending market crash/correction" both in Australia, in Asia, across Europe and in the US. I founded Your Desk in 2011, three years after the GFC hit the world, but unlike almost every other country, Australia never saw any real negative effects from that time in history. So it would be fair to say that while I started coworking in the aftermath of one of the (only) market crashes I have experienced in my adult life I know there were many others that successfully navigated that market correction. So when the next negative cycle hits the world's economies (and with Australia poised to be hit harder than almost any other country) I am curious about how others successfully navigated or pivoted to keep the business going and support their members? The areas I am currently looking at being stronger in are: *Community:* Our community is great, but not well supported right now, with our approach to date to simply leave them be to do their work. I am looking at rolling out an internal referral program as both a cheap way to source new members and as a jump start on those members already having at least one meaningful connection with another member in our space. *Message:* As we grow and as other coworking spaces set up (weekly) we are going back to the basics of "what do we stand for". As a suggestion from Alex from Indy Hall, I will start to do Town Hall meetings with the members to allow them additional opportunities to voice concerns, observations and suggestions on how we can improve our ecosystem to best suit them *Operations: * We already have a lean team, and while I will be hiring some (sorely needed) additions from February 2019, we will purposefully keep our team small and agile. *Finance Operations:* An initiative by my brother Oliver, we will continue to review every transaction monthly and ask ourselves if we can reduce the cost here while maintaining our service, feedback from the Town Hall Meetings will also help inform this process *Business Intelligence:* I work with a business coach, who monthly comes into our space, review our finance, operations, team and culture, and asks the hard questions that we as a team have not yet considered. This process has already allowed us to grow our profit from 6% to 30% in 1 year, while at the same time growing member satisfaction (measured through the NPS survey) from bad (NPS of -36) to great (NPS of 53) What I am most interested in is understanding what other spaces experienced with member churn, specific way that churns happened and if in hindsight there was a way that you could have supported that member more to stay in your community. Also any other tips, tricks or observations would be welcomed. Cheers, Carl Your Desk -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
