[Coworking] Re: Who's tracking their membership churn?
Hi Gang! My space, which is relatively newer, tracks our monthly chum as well as collecting data on why people leave to see what we may be able to do to enhance the user experience. That said, we are working on a new mobile app to help with the community building aspect of our space. It is called MyTri.behttps://adam-braus-gjeu.squarespace.com/pre-purchase-mytribe/. We are hoping that this will do 2 things: (1) easily and quickly get new members into the middle of what's going on. They will have a member directory with skills and interests and a posts board for seeing what ideas/projects people are collaborating on or thinking about/brainstorming about. (2) allow your current members to have a quick way to post ideas and vet them/gather steam/form teams before they are certain that they want to get their hands dirty in the project. If you're interested in this or know of other good ways to help your community collaborate, let me know! Andrew On Tuesday, April 1, 2014 4:27:06 PM UTC-5, Alex Hillman wrote: As the business aphorism goes, it's a lot easier to keep an existing customer than it is to get a new one. I know there are a variety of systems out there that people are using, I'm wondering if anyone is actively keeping track of things like churn and member lifetime value? I know that most people are more focused on attracting new members, but I wonder who is tracking member lifetime lengths, and how? -Alex -- /ah indyhall.org coworking in philadelphia -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups Coworking group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: Who's tracking their membership churn?
We use a simple spreadsheet to track length of memberships and averages. It's simple and it works. -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups Coworking group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: Who's tracking their membership churn?
We do have churns and lifetime reports on Cobot http://cobot.me: A) Members leaving: We show how many members leave each month, and you can jump to past months easily to see how they went: https://lh6.googleusercontent.com/-3c1tDruZ9xo/Uz0uNnWamPI/A80/S8oZlI4blzY/s1600/Screenshot+2014-04-03+at+11.47.07.png B) Lifetime average is shown for each month - so it is also easy to see how this changes over time. https://lh6.googleusercontent.com/-Fi_Ye0tJNsw/Uz0urNgcPYI/A88/gitkVPCLagU/s1600/Screenshot+2014-04-03+at+11.48.54.png Hope this helps! On Tuesday, April 1, 2014 11:27:06 PM UTC+2, Alex Hillman wrote: As the business aphorism goes, it's a lot easier to keep an existing customer than it is to get a new one. I know there are a variety of systems out there that people are using, I'm wondering if anyone is actively keeping track of things like churn and member lifetime value? I know that most people are more focused on attracting new members, but I wonder who is tracking member lifetime lengths, and how? -Alex -- /ah indyhall.org coworking in philadelphia -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups Coworking group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: Who's tracking their membership churn?
I have a google spreadsheet with equations that tracks the start and end date etc. What themes have ya'll noticed with how to get members to stay longer? and what gets members to quit in groups? -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups Coworking group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
[Coworking] Re: Who's tracking their membership churn?
Alex, using Deskworks, our software for managing cowork spaces, the Membership Report automatically gives you join date and current status, can include active and/or inactive and deleted members. The report can be pulled as a .csv (or a pretty pdf), so it's easy to see (or graph or auto-count) your membership trends. Also easy to add a termination date, so you can measure membership term lengths. In fact, thanks! I think we'll put that on the development schedule right now! On Tuesday, April 1, 2014 2:27:06 PM UTC-7, Alex Hillman wrote: As the business aphorism goes, it's a lot easier to keep an existing customer than it is to get a new one. I know there are a variety of systems out there that people are using, I'm wondering if anyone is actively keeping track of things like churn and member lifetime value? I know that most people are more focused on attracting new members, but I wonder who is tracking member lifetime lengths, and how? -Alex -- /ah indyhall.org coworking in philadelphia -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups Coworking group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
