Re: unreliable service of I-Connect
On Tue, 06 Aug 1996 09:24:01 GMT, you wrote: I am to in this situation: waiting for the CD for 4 weeks. I can't have any response from Simon Shapiro (I-Connect) on my order since 2 weeks so I am considering to ftp the files and master a CD for my use. bye, Daniel -- Daniel ANDRE, [EMAIL PROTECTED]IRIS Technologies 155 rue Jules Delcenserie, Bat B3 59700 MARCQ en BAROEUL, FRANCE I have ordered two Debian CDs in July (one about the 1st of July, one about the 15th) and I have received them two weeks later in each case, so I am glad to say I am very pleased with i-connect. Hubert Fauque [EMAIL PROTECTED]
Re: unreliable service of I-Connect
I'm quite happy with i-Connect. My CD arrived in less than one week. They probably have problems right now, or are overwhelmed with orders :-) Phil.
Re: unreliable service of I-Connect
In my situation, after two weeks I sent a query and got a prompt reply that the current 2.0.0 version of the kernel had some known bugs and they had been waiting for a better version and that they were shipping the CD today. It arrived two days later. This was a few weeks ago. That they held my order until they had a good kernel was reasonable to me. My suggestion to I-Connect is that they add expected shipping dates to sites throughout the world to their Web page if they haven't already done so, but more importantly, notify the customer via email if they cannot ship immediately. Bill Wohler [EMAIL PROTECTED] ph: +1-415-854-1857 fax: +1-415-854-3195 Say it with MIME. Maintainer of comp.mail.mh and news.software.nn FAQs. If you're passed on the right, you're in the wrong lane.
Re: unreliable service of I-Connect
I am to in this situation: waiting for the CD for 4 weeks. I can't have any response from Simon Shapiro (I-Connect) on my order since 2 weeks so I am considering to ftp the files and master a CD for my use. bye, Daniel -- Daniel ANDRE, [EMAIL PROTECTED] IRIS Technologies 155 rue Jules Delcenserie, Bat B3 59700 MARCQ en BAROEUL, FRANCE
Re: unreliable service of I-Connect
I ordered my cd July 26, a little over a week ago, and I still haven't received it either. I wish they wouldn't post that they can ship in 2-3 days if they can't. That's very frustrating, I've preped my system and all I'm waiting for is the distribution. I'm going to call and tell them if I don't receive it this week I'm canceling my order. -Josh Stockwell
Re: unreliable service of I-Connect
On Tue, 6 Aug 1996, Daniel ANDRE wrote: I am to in this situation: waiting for the CD for 4 weeks. I can't have any response from Simon Shapiro (I-Connect) on my order since 2 weeks so I am considering to ftp the files and master a CD for my use. For what it's worth, I'm in Canada and it took about 2 weeks to receive my CD from Simon. Best regards, Nick -- Nick Busigin[EMAIL PROTECTED] --
Re: unreliable service of I-Connect
On Tue, 6 Aug 1996, Joshua Stockwell wrote: I ordered my cd July 26, a little over a week ago, and I still haven't received it either. I wish they wouldn't post that they can ship in 2-3 days if they can't. That's very frustrating, I've preped my system and all I'm waiting for is the distribution. I'm going to call and tell them if I don't receive it this week I'm canceling my order. I'm sorry to but in here, but I feel I must comment. If you are impatient after only waiting a week (or three in the case of the Israel order) you need to kick back and chill out a bit. Joshua in particular needs to get a grip. I ship CDs both inside and outside the US and have often had shippments take more than a week inside the US. Outside the US, an AirMail posting from New Zealand took almost 4 weeks to get here, and my AirMail deliverys to Europe take a good solid 3 weeks. So, be patient and don't lay all the blame on Simon. Technically, I am in competition with I-connect (and the rest of the world) for CD sales, but (as far as I know) Simon and I are friends and associates, and I must say that I know Simon to be honest and trustworthy, and as dedicated a person as I have know in this group. Those who have complained about the poor service, will, I hope, spread the responsibility for the delays more evenly on the rest of the people that are in your critical path and not heap it all on one person, who is doing his best to provide service. Soapbox mode off, Dwarf -- aka Dale Scheetz Phone: 1 (904) 877-0257 Flexible Software Fax: NONE Black Creek Critters e-mail: [EMAIL PROTECTED] If you don't see what you want, just ask --
Re: unreliable service of I-Connect
Joshua, I too had a similar problem. My order from i-Connect was three weeks late, but I called Simon and he explained the problems he had and apologized. He also gave me a new ship date another week later, which was acceptable. I would have liked to have gotten my CD on time too, but sometimes these things happen. I know from dealing with Sun Microsystems that these things happen to everyone and not just i-Connect. I think that as long as Simon is keeping his customers properly informed, and not BS'ing us, we should have a little patience in understanding his situation. I've been waiting for Sparc Ultra 2's from Sun for two months, but instead of getting upset, I simply need to be informed of the current ship status. Simon has been honest and up front with me, so I have nothing bad to say. If i-Connect can't meet your needs though, perhaps you should look at other options. I simply don't think bashing Simon here is going to help matters. JMHO. :-) I believe Dale and Bruce are also selling CD's, no? Maybe you should see what their lead times are and see if they can meet your needs. I can tell you that after finally getting my Debian CD, it was well worth the wait. On Tue, 6 Aug 1996, Joshua Stockwell wrote: I ordered my cd July 26, a little over a week ago, and I still haven't received it either. I wish they wouldn't post that they can ship in 2-3 days if they can't. That's very frustrating, I've preped my system and all I'm waiting for is the distribution. I'm going to call and tell them if I don't receive it this week I'm canceling my order. -Josh Stockwell Richard G. Roberto [EMAIL PROTECTED] 201-739-2886 - whippany, nj -- *** Bear Stearns is not responsible for any recommendation, solicitation, offer or agreement or any information about any transaction, customer account or account activity contained in this communication. ***
Re: unreliable service of I-Connect
I am to in this situation: waiting for the CD for 4 weeks. I can't have any response from Simon Shapiro (I-Connect) on my order since 2 weeks so I am considering to ftp the files and master a CD for my use. For what it's worth, I'm in Canada and it took about 2 weeks to receive my CD from Simon. Europe, three weeks. Still waiting for a bill though (don't know if the credit card has been credited yet). Never got a receipt of order confirmation of any kind... (the CD is fine though :) Niels
Re: Unreliable service of I-connect
-- Begin Forwarded Message -- Message 2: From [EMAIL PROTECTED] Tue Aug 6 13:25:08 1996 Received: from stealth.ctron.com ([134.141.5.107]) by mer-mail.ctron.com (8.6.9/8.6.9) with SMTP id NAA15749 for [EMAIL PROTECTED]; Tue, 6 Aug 1996 13:25:05 -0400 From: [EMAIL PROTECTED] Received: from gatekeeper.ctron.com by stealth.ctron.com (4.1/SMI-4.1) id AA21039; Tue, 6 Aug 96 13:19:19 EDT Received: (from [EMAIL PROTECTED]) by gatekeeper.ctron.com (8.6.12/8.6.9) id NAA16865 for [EMAIL PROTECTED]; Tue, 6 Aug 1996 13:20:52 -0400 Received: from nomis.i-connect.net(206.139.73.10) by gatekeeper via smap (V1.3mjr) id sma016806; Tue Aug 6 13:20:28 1996 Received: (qmail-queue invoked by uid 105); 6 Aug 1996 17:21:04 - Message-Id: [EMAIL PROTECTED] Subject: Re: cdrom To: [EMAIL PROTECTED] (Joshua Stockwell) Date: Tue, 6 Aug 1996 10:21:04 -0700 (PDT) In-Reply-To: [EMAIL PROTECTED] from Joshua Stockwell at Aug 6, 96 08:36:51 am X-Mailer: ELM [version 2.4 PL25 PGP2] Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Status: R I ordered my cd July 26 and I still haven't received it. I'm not to anxious yet, but I've been seeing quite a few postings on debian mailing lists reporting that it took four to five weeks. If you're experiencing some sort of problem it would be appreciated if you would send out a notification to your customers that it will be late and with a reason. Please remember that one of the reasons I choose to order from you was becuase you advertised that you would ship within 3 days. Sincerely, Josh Stockwell Hello Josh Stockwell, Our records show we shipped your CD 31 July. You should be receiving it any day. Thanks for your order and your comments--yes, we have tended to be a little disorganized as we've been getting this process up and running. Sincerely, Ann [EMAIL PROTECTED] --- End Forwarded Message --- All I need is a little feedback and I'm happy. -Josh Stockwell
unreliable service of I-Connect
Hi All, I want to let you know how bad the service of the Debian/Linux Distributor is. I include a copy of our correspondence with I-Connect. Bye, Sonja 24-Jun-96 Dear I-Connect, We would like to order a CD-ROM of the Debian/Linux 1.1 Distribution for our laboratory at Hadassah Medical School, Dept. of Physiology, Jerusalem, Israel. Can you please inform aus about: - total price incl. shippment - method of payment - time to delivery Thank you very much in advance. Regards, Markus Diesmann Hi Markus Diesmann; On 24-Jun-96 you wrote: - total price incl. shippment $25.00 % 0.85 + $10.00 = 31.25 - 1.25 = 30.00 - method of payment Money order, Visa, MC. - time to delivery Will ship in 24 hours from receipt of order. Thank you very much in advance. Al Lo Davar. Sincerely Yours, (Sent on 06/25/96, 05:27:11 by XF-Mail) Simon Shapiro i-Connect.Net, a Division of iConnect Corp. Director of Technology 13455 SW Allen Blvd., Suite 140 Beaverton OR 97008 [EMAIL PROTECTED] Voice: 503.677.2900, Emergency: 503.441.1681 Jerusalem, 26.6.96 Dear I-Connect, hereby I order 1 CD-ROM of Debian/Linux 1.1 for total price incl. shippment (as you mentioned): $25.00 % 0.85 + $10.00 = 31.25 - 1.25 = 30.00$ Please charge my Mastercard # XXX expiring XXX Thanks in advance, Sonja - Dr. Sonja Gruen Dept. of Physiology Hebrew University Hadassah Medical School P.O.Box 12272 Jersualem, 91120 Tel: 00972-2-758384 Fax: 00972-2-439736 email: [EMAIL PROTECTED] -- Shalom Sonja. Nishlah od hashavua. Sincerely Yours, (Sent on 06/26/96, 03:52:19 by XF-Mail) Simon Shapiro i-Connect.Net, a Division of iConnect Corp. Director of Technology 13455 SW Allen Blvd., Suite 140 Beaverton OR 97008 [EMAIL PROTECTED] Voice: 503.677.2900, Emergency: 503.441.1681 12-Jul-96 you wrote: Hi Simon Sapiro, I ordered 3 weeks (!!!) ago one CD-ROM of Debian/Linux 1.1, and you replied to ship it immediately. However, I wonder that it takes that long. Please, sent a note, when I should expect to get it. Bye, Sonja - Dr. Sonja Gruen Dept. of Physiology Hebrew University Hadassah Medical School P.O.Box 12272 Jersualem, 91120 Tel: 00972-2-758384 Fax: 00972-2-439736 email: [EMAIL PROTECTED] - Sorry for the delay. It all started with bad Linux kernel and then a huge backlog. We will process your order today or tomorrow. Thanx for your patience. Sincerely Yours, (Sent on 07/11/96, 12:06:34 by XF-Mail) Simon Shapiro i-Connect.Net, a Division of iConnect Corp. Director of Technology 14355 SW Allen Blvd., Suite 140 Beaverton OR 97008 [EMAIL PROTECTED] Voice: 503.677.2900, Emergency: 503.441.1681 Jerusalem, 2nd of August, 1996 Mr Simon Shapiro, it is unbeliveable, that you do not manage to send me the CD-ROMS (Debian/Linux 1.1) I ordered 5 weeks ago. I even reminded you 2 weeks ago, but nothing happened yet. It is very bad style of you, especially if you see how well organized the (public domain) debian products are distributed and discussed. I will inform the debian user group about that. If I will not receive the CD within the next week, I will cancel my order. Regards, Sonja Gruen
Re: unreliable service of I-Connect
I want to let you know how bad the service of the Debian/Linux Distributor is. I include a copy of our correspondence with I-Connect. ... Sorry for the delay. It all started with bad Linux kernel and then a huge backlog. We will process your order today or tomorrow. I, too, had some frustrating interaction with I-Connect, but Simon explained the situation with the bad kernel or whatever, and when he finally told me that it was being shipped I received it in a timely fashion. Perhaps that you are in Jerusalem and he is in Oregon is a factor. --- Disgusted by politicians and their government? http://www.HarryBrowne96.org/
