Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
On Tue, Jan 31, 2023 at 9:42 AM Shalom Ben-Zvii Kazaz wrote: > > On Mon, Jan 30, 2023 at 6:00 PM Alexandre Rossi wrote: > >> Hi, >> >> > In the past week my laptop freezes randomly, I can say it happens every >> 2-3 >> > hours. but there are actions that consistently always cause a freeze, >> like >> > opening Zoom or executing lspci in Terminator. >> >> I would suggest: >> - try to get more debugging info using SysRQ keys [1] >> - try to get more debugging info using netconsole[2] (needs wired >> connection) >> - try another OS (Ubuntu live CD, Windows) to rule out hardware problem >> > > following the suggestion to try another OS i booted the computer with > ubuntu 22.4 live usb, i'm working with since yesterday with no issues. i > have enough memory so i installed some of the applications i use like > slack,zoom,terminator and more, i even installed intellij idea and worked > on my project for hours. zoom works with video ,slack works, there is no > freeze , the computer is up with ubuntu 22.4 for almost 24 hours and > everything looks ok. > So i guess there is no hardware problem. > So i don't know what to do, I'm thinking to reinstall debian but I'm not > sure the problem will disappear because it may be something with the kernel > of some package. > Try booting with Debian 11 Bullseye live images. https://cdimage.debian.org/cdimage/unofficial/non-free/cd-including-firmware/11.6.0-live+nonfree/amd64/iso-hybrid/ If all your hardware works with Bullseye then go with it. Debian testing is nice but it can from time to time get hosed. Since you have been running testing since Bullseye was in testing it should be good to go for you. I have debian testing running on AMD Ryzen 7 4700U with Radeon Graphics with 16 Gig's of RAM and I have had some shell crashes recently. The background turns grey and everything freezes except the mouse. I am able to switch to a command line terminal without issue. TOP and free -h both show that I have lots of available resources and there isn't any one run away process using all my resources. I am also having a problem with KDE's instant messenger complaining that I do not have kaccounts-integration installed. I tried reinstalling it and it still reports that it is not installed. Trying to launch "Instant Messaging Settings" caused the system shell to crash and appear to be locked up. The mouse still moves just fine. I would move to Bullseye but I need Firmware in Bookworm to run my Sound and WiFi. I am not a fan of backports, I have never had a good experience with it. Installing software with backports is no trouble but keeping them up to date is an issue because it does not automatically want to install newer versions even when the package was installed form backports. > >> [1] https://www.kernel.org/doc/html/latest/admin-guide/sysrq.html >> [2] https://debamax.com/blog/2019/01/03/debugging-with-netconsole/ >> >> Alex >> >> -- ⢀⣴⠾⠻⢶⣦⠀ ⣾⠁⢠⠒⠀⣿⡁ Debian - The universal operating system ⢿⡄⠘⠷⠚⠋⠀ https://www.debian.org/ ⠈⠳⣄⠀⠀
Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
On Tue 31 Jan 2023 at 14:41:24 (+), Shalom Ben-Zvii Kazaz wrote: > On Mon, Jan 30, 2023 at 6:00 PM Alexandre Rossi wrote: > > > In the past week my laptop freezes randomly, I can say it happens every > > 2-3 > > > hours. but there are actions that consistently always cause a freeze, > > like > > > opening Zoom or executing lspci in Terminator. > > > > I would suggest: > > - try to get more debugging info using SysRQ keys [1] > > - try to get more debugging info using netconsole[2] (needs wired > > connection) > > - try another OS (Ubuntu live CD, Windows) to rule out hardware problem > > > > following the suggestion to try another OS i booted the computer with > ubuntu 22.4 live usb, i'm working with since yesterday with no issues. i > have enough memory so i installed some of the applications i use like > slack,zoom,terminator and more, i even installed intellij idea and worked > on my project for hours. zoom works with video ,slack works, there is no > freeze , the computer is up with ubuntu 22.4 for almost 24 hours and > everything looks ok. > So i guess there is no hardware problem. > So i don't know what to do, I'm thinking to reinstall debian but I'm not > sure the problem will disappear because it may be something with the kernel > of some package. Earlier you wrote "I've been using this laptop for the past 3 years with the same setup with debian testing since its new", which means that you should be able to run this machine with bullseye. If you run testing, do full-upgrades, and expect full-upgrades are going to fix things, then you might be better off sticking with the stable distribution, assuming you were to go back to Debian. Cheers, David.
Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
On Mon, Jan 30, 2023 at 6:00 PM Alexandre Rossi wrote: > Hi, > > > In the past week my laptop freezes randomly, I can say it happens every > 2-3 > > hours. but there are actions that consistently always cause a freeze, > like > > opening Zoom or executing lspci in Terminator. > > I would suggest: > - try to get more debugging info using SysRQ keys [1] > - try to get more debugging info using netconsole[2] (needs wired > connection) > - try another OS (Ubuntu live CD, Windows) to rule out hardware problem > following the suggestion to try another OS i booted the computer with ubuntu 22.4 live usb, i'm working with since yesterday with no issues. i have enough memory so i installed some of the applications i use like slack,zoom,terminator and more, i even installed intellij idea and worked on my project for hours. zoom works with video ,slack works, there is no freeze , the computer is up with ubuntu 22.4 for almost 24 hours and everything looks ok. So i guess there is no hardware problem. So i don't know what to do, I'm thinking to reinstall debian but I'm not sure the problem will disappear because it may be something with the kernel of some package. > > [1] https://www.kernel.org/doc/html/latest/admin-guide/sysrq.html > [2] https://debamax.com/blog/2019/01/03/debugging-with-netconsole/ > > Alex > >
Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
I can get lspci listing with Gnome terminal with no problem , but when i try with Terminator, the second i press the enter key the computer freezes, well most of the time at least once it succeeded with Terminator too. On Mon, Jan 30, 2023 at 8:43 PM Charles Curley < charlescur...@charlescurley.com> wrote: > On Mon, 30 Jan 2023 18:59:19 +0200 > Shalom Ben-Zvii Kazaz wrote: > > > In the past week my laptop freezes randomly, I can say it happens > > every 2-3 hours. but there are actions that consistently always cause > > a freeze, like opening Zoom or executing lspci in Terminator. > > lspci leads me to wonder if lspci is triggering a hardware flaw > somewhere on the PCI bus. And Zoom might do the same thing: I > conjecture that it looks for cameras on the PCI and USB busses. > > Does it always freeze at the same point in the lspci listing? What > happens if you do a verbose listing? 'lspci -v' > > Can you get a complete lspci listing using an older version of Linux, > or a live CD version (e.g. finnix)? > > > > -- > Does anybody read signatures any more? > > https://charlescurley.com > https://charlescurley.com/blog/ > >
Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
I tried SysRQ and there is no response when the computer freezes. i tried before freeze to make sure i know how to use it and it worked, i tried b and k and it worked. but when the computer freezes there is nothing, no response. On Mon, Jan 30, 2023 at 8:00 PM Alexandre Rossi wrote: > Hi, > > > In the past week my laptop freezes randomly, I can say it happens every > 2-3 > > hours. but there are actions that consistently always cause a freeze, > like > > opening Zoom or executing lspci in Terminator. > > I would suggest: > - try to get more debugging info using SysRQ keys [1] > - try to get more debugging info using netconsole[2] (needs wired > connection) > - try another OS (Ubuntu live CD, Windows) to rule out hardware problem > > [1] https://www.kernel.org/doc/html/latest/admin-guide/sysrq.html > [2] https://debamax.com/blog/2019/01/03/debugging-with-netconsole/ > > Alex > >
Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
On Mon, 30 Jan 2023 18:59:19 +0200 Shalom Ben-Zvii Kazaz wrote: > In the past week my laptop freezes randomly, I can say it happens > every 2-3 hours. but there are actions that consistently always cause > a freeze, like opening Zoom or executing lspci in Terminator. lspci leads me to wonder if lspci is triggering a hardware flaw somewhere on the PCI bus. And Zoom might do the same thing: I conjecture that it looks for cameras on the PCI and USB busses. Does it always freeze at the same point in the lspci listing? What happens if you do a verbose listing? 'lspci -v' Can you get a complete lspci listing using an older version of Linux, or a live CD version (e.g. finnix)? -- Does anybody read signatures any more? https://charlescurley.com https://charlescurley.com/blog/
Re: laptop freezes randomly - please help!! dell xps 15 with debian testing
Hi, > In the past week my laptop freezes randomly, I can say it happens every 2-3 > hours. but there are actions that consistently always cause a freeze, like > opening Zoom or executing lspci in Terminator. I would suggest: - try to get more debugging info using SysRQ keys [1] - try to get more debugging info using netconsole[2] (needs wired connection) - try another OS (Ubuntu live CD, Windows) to rule out hardware problem [1] https://www.kernel.org/doc/html/latest/admin-guide/sysrq.html [2] https://debamax.com/blog/2019/01/03/debugging-with-netconsole/ Alex
laptop freezes randomly - please help!! dell xps 15 with debian testing
Hello, Sorry for starting a new conversation, the previous one didn't help me and I hope that now I have more details. I don't have any idea how to approach that, its my workstation and the past few days I just couldn't really work. I'm also not experienced with this mailing list and a bit confused how to reply here. I hope this time I will do it right. In the past week my laptop freezes randomly, I can say it happens every 2-3 hours. but there are actions that consistently always cause a freeze, like opening Zoom or executing lspci in Terminator. Its a dell xps 15 7590, Intel® Core™ i9-9980HK × 16, 64.0 GiB memory, Mesa Intel® UHD Graphics 630 (CFL GT2), The laptop is attached to a dell docking station wd19 with an external monitor and keyboard and external mouse. It's running Debian GNU/Linux bookworm (debian testing) with Gnome. I've been using this laptop for the past 3 years with the same setup with debian testing since its new. two month ago an official Dell technician replaced the keyboard and fans and cooling board while still under Dell warranty. The freeze started a few days ago after I did full-upgrade. Since then I did full-upgrade again a few times hoping that it's a bug that was fixed but it's still freezing. I always have a few projects open in Jetbrains Intellij idea and rider. I configure Intellij with 20GB memory, always a few browser windows open with many tabs, usually brave and chromium. I always have a few windows and tabs open in Terminator. and more. The freeze always happens as a result of some UI action. examples are when i tried to open settings, or some action in Intellij idea. It's completely random and happens with other applications too. there are actions that always cause a freeze, i tried that again and again restarting the computer every time and it's always the same result, and something suspicious with terminator: trying to open the Zoom app always causes a freeze, I use zoom regularly and there was never a problem until a few days ago. trying to execute the command lspci in Terminator always causes a freeze, everything else in terminator works. executing lspci in Gnome terminal works, that looks to me very suspicious. I tried that at least 10 times to make sure that it's not a coincidence and it's always the same, typing lspci in Terminator and then Enter freezes the computer, but not in Gnome terminal. What I did: As suggested to me here, I connected an ssh session with top and journalctrl -f from another computer and waited for a freeze. I have the latest messages from both at the bottom of this message. I started the computer with a gnome classic session, same thing, computer freeze. started with xfce session, same thing. I ran the Dell pre-boot performance test including a full memory test and it passed OK. I removed all the devices connected like external mouse and keyboard and same thing. I detached the laptop from the docking station and the computer freezes when trying to open zoom or execute lspci in Terminator. I hope someone can help in finding the cause of that freeze. this is info i collected This is journalctrl from another computer in ssh session just before the computer freeze, the freeze was exactly at 16:39 Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: java.lang.RuntimeException: Cannot invoke (class=, method=projectClosing, topic=ProjectManagerListener) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.util.messages.impl.MessageBusImplKt.invokeListener(MessageBusImpl.kt:639) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.util.messages.impl.MessageBusImplKt.executeOrAddToQueue(MessageBusImpl.kt:466) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.util.messages.impl.ToDirectChildrenMessagePublisher.publish$intellij_platform_core(CompositeMessageBus.kt:295) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.util.messages.impl.MessagePublisher.invoke(MessageBusImpl.kt:421) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at jdk.proxy2/jdk.proxy2.$Proxy97.projectClosing(Unknown Source) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.openapi.project.impl.ProjectManagerImplKt.fireProjectClosing(ProjectManagerImpl.kt:1040) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.openapi.project.impl.ProjectManagerImplKt.access$fireProjectClosing(ProjectManagerImpl.kt:1) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.openapi.project.impl.ProjectManagerImpl.closeProject(ProjectManagerImpl.kt:426) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.openapi.project.impl.ProjectManagerImpl.closeProject$default(ProjectManagerImpl.kt:369) Jan 30 16:38:57 xps-debian jetbrains-idea-ce.desktop[82252]: at com.intellij.openapi.project.impl.ProjectManagerImpl.closeAndDisposeAllProjects(ProjectManagerImpl.kt:362) J
