RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Give them a break they, are switching systems and you have found a glitch/bug/annoyance. Pick up the phone and call them. They are good people and will honor your support contract. Kevin Bilbee -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Thursday, September 07, 2006 10:46 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module I saw the phone number in the original message, but that doesn't change the rest of the message. The point is how can a company whose business is email and the internet exclude all forms of communication except for the telephone? And even an automated message from their [former] support communication method did not come out and say that. What it says is if you haven't heard from them in 24 hours after you have tried to contact them via the web or email, then call them. It doesn't say anything about flipping switches. If they wish to limit all customer communication to the telephone, then why don't they just come out and say we refuse to talk to any of our customers unless they call us ? It is Declude's fault for encouraging us to use email as the primary form of communication all this time, and now arbitrarily cutting it off. The real question is when we pay for an annual service contract, exactly what are we getting? Apparently a lot less than we were receiving before August 28th. Original Message From: Jay Sudowski - Handy Networks LLC [EMAIL PROTECTED] Sent: Friday, September 08, 2006 12:57 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module I think it means you have to pick up the phone and call them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they flip the switch so that the customer can get in touch with Declude? Original Message From: Kevin Bilbee [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 9:32 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Then I would contact customer service to have them flip the switch so you can place support tickets. Kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Thursday, September 07, 2006 5:17 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Interesting. If I log in to my account on the Declude web site, there is no option listed for the new CRM module. It is not that it is grayed out as described below. It just isn't there. And I do have a current service agreement. So, since according to this message we can no longer use [EMAIL PROTECTED], and the supposed new CRM module doesn't seem to be available, how do we contact Declude support? By the way, the reason I was trying to contact Declude support is that I was investigating the latest all_list.dat file, and found that the download link on the Declude web site is now no longer valid. (The download link for the Declude GUI didn't work either, as well as the link for the demo copy of Sniffer.) Seems that when Declude updated their web site they forgot to check the one thing on the web site that an existing customer is most likely to use, such as all their download links. And they wonder why we get upset. Original Message From: [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 7:44 PM To: [EMAIL PROTECTED] Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat Thank you for submitting a ticket to support. Your ticket number is [17D-0C9324FF-DB7C]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue. The response time during business hours is usually within 24 hours, if you have had no response in this time please do not hesitate to call our support number 1-866-332-5833 IMPORTANT NOTICE Declude is migrating to a new CRM business solution which
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
I agree. Give the guys a break. At least you can phone them in the meantime. There are many other providers I use and they only offer support by online ticket, no phone, no [EMAIL PROTECTED] Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com E : [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Bilbee Sent: Friday, September 08, 2006 9:03 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Give them a break they, are switching systems and you have found a glitch/bug/annoyance. Pick up the phone and call them. They are good people and will honor your support contract. Kevin Bilbee -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Thursday, September 07, 2006 10:46 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module I saw the phone number in the original message, but that doesn't change the rest of the message. The point is how can a company whose business is email and the internet exclude all forms of communication except for the telephone? And even an automated message from their [former] support communication method did not come out and say that. What it says is if you haven't heard from them in 24 hours after you have tried to contact them via the web or email, then call them. It doesn't say anything about flipping switches. If they wish to limit all customer communication to the telephone, then why don't they just come out and say we refuse to talk to any of our customers unless they call us ? It is Declude's fault for encouraging us to use email as the primary form of communication all this time, and now arbitrarily cutting it off. The real question is when we pay for an annual service contract, exactly what are we getting? Apparently a lot less than we were receiving before August 28th. Original Message From: Jay Sudowski - Handy Networks LLC [EMAIL PROTECTED] Sent: Friday, September 08, 2006 12:57 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module I think it means you have to pick up the phone and call them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they flip the switch so that the customer can get in touch with Declude? Original Message From: Kevin Bilbee [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 9:32 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Then I would contact customer service to have them flip the switch so you can place support tickets. Kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Thursday, September 07, 2006 5:17 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Interesting. If I log in to my account on the Declude web site, there is no option listed for the new CRM module. It is not that it is grayed out as described below. It just isn't there. And I do have a current service agreement. So, since according to this message we can no longer use [EMAIL PROTECTED], and the supposed new CRM module doesn't seem to be available, how do we contact Declude support? By the way, the reason I was trying to contact Declude support is that I was investigating the latest all_list.dat file, and found that the download link on the Declude web site is now no longer valid. (The download link for the Declude GUI didn't work either, as well as the link for the demo copy of Sniffer.) Seems that when Declude updated their web site they forgot to check the one thing on the web site that an existing customer is most likely to use, such as all their download links. And they wonder why we get upset. Original Message From: [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 7:44 PM To: [EMAIL PROTECTED] Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat Thank you for submitting a
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Valued customers, I made the decision to suspend the acceptance of cases via email ([EMAIL PROTECTED]). The email function will continue to be available until we're ready to flip the switch. The reply you receive after you send an email to the support address was modified in an attempt to educate you that change was in the air. The date of August 28th was published and it's obviously wrong. That was the planned date. You will have adequate warning before we make the change. Additionally, you'll continue to receive email notices from case submissions via the web. I'd like to say, in closing, that one of the goals of this change is to ensure we're supporting our paying customers. Let's say you're a paying customer and you're unable to get our attention and unbeknown to you we're working with customers that have expired agreements or general sales questions, I don't think you'd like that, I wouldn't. Another goal is to track the number of cases, the time it takes to solve and case patterns. This data will be used for staffing purposes as well as informing Product Marketing of what we see as new feature/functionality items. Naturally, bugs will be expedited to Engineering, another benefit of using the CRM system as they will be using the same case management tool. Lastly we will be implementing a severity and priority process to ensure the inbound web cases are treated on a FIFO and severity/priority basis. If you have a situation that can't wait, please use the phone. My apologies for the length of this message, however I do think you're entitled to why we're making the change as well as components of the near to long term support plan. Regards, Gerry Comeau From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they flip the switch so that the customer can get in touch with Declude? Original Message From: Kevin Bilbee [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 9:32 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Then I would contact customer service to have them flip the switch so you can place support tickets. Kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Thursday, September 07, 2006 5:17 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Interesting. If I log in to my account on the Declude web site, there is no option listed for the new CRM module. It is not that it is grayed out as described below. It just isn't there. And I do have a current service agreement. So, since according to this message we can no longer use [EMAIL PROTECTED], and the supposed new CRM module doesn't seem to be available, how do we contact Declude support? By the way, the reason I was trying to contact Declude support is that I was investigating the latest all_list.dat file, and found that the download link on the Declude web site is now no longer valid. (The download link for the Declude GUI didn't work either, as well as the link for the demo copy of Sniffer.) Seems that when Declude updated their web site they forgot to check the one thing on the web site that an existing customer is most likely to use, such as all their download links. And they wonder why we get upset. Original Message From: [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 7:44 PM To: [EMAIL PROTECTED] Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat Thank you for submitting a ticket to support. Your ticket number is [17D-0C9324FF-DB7C]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue. The response time during business hours is usually within 24 hours, if you have had no response in this time please do not hesitate to call our support number 1-866-332-5833 IMPORTANT NOTICE Declude is migrating to a new CRM business solution which includes a new case management module. We will begin using this feature beginning the week of 28 August, the result of this action means that Declude will no longer accept and create support cases using the email address [EMAIL PROTECTED] You will need to login into your Declude account to submit a case. If you can not submit a
[Declude.JunkMail] Declude 3.0.5 Manual
Hi, Does anyone happen to have a copy of the old JunkMail 3.0.5 manual that they saved from the Web? It used to be available here: http://www.declude.com/Version/Manuals/JunkMail/JM_3.0.5.asp Of course now it redirects you to the new manual area. While the new one is OK, I really liked the format of the old one, everything on a single page. I cant find it so I guess I never saved an offline copy of it, assuming it would be available online. I dont suppose anyone else has it?? Often times the newer/better isnt what you want. Its just my preference for looking up JunkMail stuff. Oh yeah, a bunch of things (like Technical Support and Tools Resources DOH!) you click on in the new area also returns this Page Not Found http://www.declude.com/SearchResults.asp Please update your bookmarks and links. You will be redirected to the home page in 3 seconds. If redirection does not occur, please click here. And redirects you to the home page, which is not very helpful. Id just like access to offline documentation Thanks, Geoff ---This E-mail came from the Declude.JunkMail mailing list. Tounsubscribe, just send an E-mail to [EMAIL PROTECTED], andtype "unsubscribe Declude.JunkMail". The archives can be foundat http://www.mail-archive.com.
RE: [Declude.JunkMail] Declude 3.0.5 Manual
Thanks David, thats what I was after. URL changed by just one part! Geoff From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Friday, September 08, 2006 11:58 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Declude 3.0.5 Manual http://shopping.declude.com/Version/Manuals/JunkMail/JM_3.0.5.asp David B www.declude.com From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Varney Sent: Friday, September 08, 2006 2:49 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Declude 3.0.5 Manual Hi, Does anyone happen to have a copy of the old JunkMail 3.0.5 manual that they saved from the Web? It used to be available here: http://www.declude.com/Version/Manuals/JunkMail/JM_3.0.5.asp Of course now it redirects you to the new manual area. While the new one is OK, I really liked the format of the old one, everything on a single page. I cant find it so I guess I never saved an offline copy of it, assuming it would be available online. I dont suppose anyone else has it?? Often times the newer/better isnt what you want. Its just my preference for looking up JunkMail stuff. Oh yeah, a bunch of things (like Technical Support and Tools Resources DOH!) you click on in the new area also returns this Page Not Found http://www.declude.com/SearchResults.asp Please update your bookmarks and links. You will be redirected to the home page in 3 seconds. If redirection does not occur, please click here. And redirects you to the home page, which is not very helpful. Id just like access to offline documentation Thanks, Geoff --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. ---This E-mail came from the Declude.JunkMail mailing list. Tounsubscribe, just send an E-mail to [EMAIL PROTECTED], andtype "unsubscribe Declude.JunkMail". The archives can be foundat http://www.mail-archive.com. ---This E-mail came from the Declude.JunkMail mailing list. Tounsubscribe, just send an E-mail to [EMAIL PROTECTED], andtype "unsubscribe Declude.JunkMail". The archives can be foundat http://www.mail-archive.com.
Re: [Declude.JunkMail] X-Declude-RefID Header
I think it displays the header even if it is not enabled. - Original Message - From: Darrell ([EMAIL PROTECTED]) [EMAIL PROTECTED] To: declude.junkmail@declude.com Sent: Thursday, September 07, 2006 8:09 PM Subject: Re: [Declude.JunkMail] X-Declude-RefID Header If you have CommTouch enabled it will display the ref id of the message. Darrell Check out http://www.invariantsystems.com for utilities for Declude And Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, MRTG Integration, and Log Parsers. - Original Message - From: Mark Strother [EMAIL PROTECTED] To: declude.junkmail@declude.com Sent: Thursday, September 07, 2006 6:39 PM Subject: [Declude.JunkMail] X-Declude-RefID Header Can anyone tell me the purpose of this header? I can't find any mention of it in the documentation. It shows up in all our messages but there is never any value: X-Declude-RefID: X-RBL-Warning: MXRATE-ALLOW: GOOD SENDER X-RBL-Warning: NOABUSE: Not supporting [EMAIL PROTECTED] Also this seem to be the only header I can't comment out in the global.cfg file? Any thoughts? Mark --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type unsubscribe Declude.JunkMail. The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Can someone please remove this absolute muppet from this newsgroup? Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans MartinSent: Friday, September 08, 2006 7:40 PMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Wow!Yet another company goes the way of IPSwitch. I'm so glad that I found ASSP. I just wish I hadn't wasted all that money and time on Declude.Does anyone want to buy my company and run off all of my customers? I'm beginning to feel like I need to go back to business school. Maybe I have missed the bus somewhere since it seems to be the way of thing among mid-sized technology based companies. Help!Evans Martin From: "Gerry Comeau" [EMAIL PROTECTED]Sent: Friday, September 08, 2006 8:16 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Valued customers,I made the decision to suspend the acceptance of cases via email([EMAIL PROTECTED]). The email function will continue to be availableuntil we're ready to "flip the switch". The reply you receive after yousend an email to the support address was modified in an attempt to educateyou that change was in the air. The date of August 28th was published andit's obviously wrong. That was the planned date. You will have adequatewarning before we make the change. Additionally, you'll continue to receiveemail notices from case submissions via the web.I'd like to say, in closing, that one of the goals of this change is toensure we're supporting our paying customers. Let's say you're a payingcustomer and you're unable to get our attention and unbeknown to you we'reworking with customers that have expired agreements or general salesquestions, I don't think you'd like that, I wouldn't. Another goal is totrack the number of cases, the time it takes to solve and case patterns.This data will be used for staffing purposes as well as informing ProductMarketing of what we see as new feature/functionality items. Naturally,bugs will be expedited to Engineering, another benefit of using the CRMsystem as they will be using the same case management tool. Lastly we willbe implementing a severity and priority process to ensure the inbound webcases are treated on a FIFO and severity/priority basis. If you have asituation that can't wait, please use the phone. My apologies for the length of this message, however I do think you'reentitled to why we're making the change as well as components of the near tolong term support plan.Regards,Gerry Comeau From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of GarySteinerSent: Friday, September 08, 2006 12:12 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement moduleIt's a catch-22. You send a message to [EMAIL PROTECTED] and get a replyback saying that they will no longer pay attention to messages sent to[EMAIL PROTECTED]What does it mean when customers have to try to get in touch with Declude sothat they "flip the switch" so that the customer can get in touch withDeclude? Original Message From: "Kevin Bilbee" <[EMAIL PROTECTED]> Sent: Thursday, September 07, 2006 9:32 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement module Then I would contact customer service to have them flip the switch so you can place support tickets. Kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Thursday, September 07, 2006 5:17 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Interesting. If I log in to my account on the Declude web site, there is no option listed for the new CRM module. It is not that it is grayed out as described below. It just isn't there. And I do have a current service agreement.So, since according to this message we can no longer use [EMAIL PROTECTED], and the supposed new CRM module doesn't seem to be available, how do we contact Declude support?By the way, the reason I was trying to contact Declude support is that I was investigating the latest all_list.dat file, and found that the download link on the Declude web site is now no longer valid. (The download link for the Declude GUI didn't work either, as well as the link for the demo copy of Sniffer.) Seems that when Declude updated their web site they forgot to check the one thing on the web site that an existing customer is most likely to use, such as all their download links.And they wonder why we get upset. Original Message From: [EMAIL PROTECTED] Sent: Thursday, September 07, 2006 7:44 PM To: [EMAIL
