RE: [Declude.JunkMail] Support Request - Host Name Transition (Temporary Parallel Use)

2006-10-16 Thread Andy Schmidt
Title: Message



Hm - 
so may be they should tell their own WEBMASTER!?

I 
recall having read about this months ago - andtheirsite has not been 
fixed?

Best 
RegardsAndy SchmidtPhone: +1 201 934-3414 x20 
(Business)Fax: +1 201 934-9206 

  
  -Original Message-From: 
  [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin 
  BilbeeSent: Monday, October 16, 2006 07:03 PMTo: 
  declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] Support 
  Request - Host Name Transition (Temporary Parallel 
  Use)
  
  Send 
  an email to [EMAIL PROTECTED] it is 
  still functional.
  
  
  Kevin 
  Bilbee
  
  
  
  From: 
  [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy 
  SchmidtSent: Monday, October 16, 2006 3:28 PMTo: 
  declude.junkmail@declude.comSubject: [Declude.JunkMail] Support 
  Request - Host Name Transition (Temporary Parallel 
  Use)
  
  
  Hi,
  
  
  
  I went 
  to:
  
  http://www.declude.com/site/support.htm
  
  andit 
  instructs me to: "Log into your Declude 
  account and submit a case."
  
  
  
  Fine, so I log into 
  my Declude account, which gets me to http://shopping.declude.com/myaccount.aspand 
  shows me my two Declude licenses for MAYWOOD-IS-0002.WEBHOST.HM-SOFTWARE.COM and 
  MAIL.VERTICALWARFARE.COM, and download links etc. - but I just don't see the 
  "Submit a Case" button?
  
  
  
  So - I'll paste my 
  inquiry here.
  
  
  
  I am transitioning 
  the Imail installation from MAYWOOD-IS-0002 (Declude Product key ending in 
  "-043D0AB43901") 
  to a new server at 
  MAYWOOD-IS-0012.WEBHOST.HM-SOFTWARE.COM. In other words, I need a license key 
  to be able to install end test Declude on the NEW server for a day or two, but 
  you can NOT YET DISABLE the old product key until I'm actually cutting over 
  the production load.
  
  
  
  How can this be 
  accomplished?
  
  
  
  PS: Also consider 
  this a report to your web master that I was unable to follow the problem 
  reporting instructions onyour web site. Clearly, this must be my own 
  fault - but if I can't "see" it, may be you should make it more obvious to 
  less intellectual customers like myself.
  Best 
  RegardsAndy 
  SchmidtPhone: +1 201 
  934-3414 x20 (Business)Fax: +1 201 934-9206 
  
  
  
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RE: [Declude.JunkMail] Support Request - Host Name Transition (Temporary Parallel Use)

2006-10-16 Thread Kevin Bilbee
Title: Message



Agreed.

I 
personally think Decludes personnel is spread a little thin at the 
moment.


Kevin 
Bilbee


  
  -Original Message-From: 
  [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy 
  SchmidtSent: Monday, October 16, 2006 6:04 PMTo: 
  declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] Support 
  Request - Host Name Transition (Temporary Parallel 
  Use)
  Hm - 
  so may be they should tell their own WEBMASTER!?
  
  I 
  recall having read about this months ago - andtheirsite has not 
  been fixed?
  
  Best 
  RegardsAndy SchmidtPhone: +1 201 934-3414 x20 
  (Business)Fax: +1 201 934-9206 
  

-Original Message-From: 
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin 
BilbeeSent: Monday, October 16, 2006 07:03 PMTo: 
declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] 
Support Request - Host Name Transition (Temporary Parallel 
Use)

Send 
an email to [EMAIL PROTECTED] it 
is still functional.


Kevin 
Bilbee



From: 
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy 
SchmidtSent: Monday, October 16, 2006 3:28 PMTo: 
declude.junkmail@declude.comSubject: [Declude.JunkMail] Support 
Request - Host Name Transition (Temporary Parallel 
Use)


Hi,



I went 
to:

http://www.declude.com/site/support.htm

andit 
instructs me to: "Log into your Declude 
account and submit a case."



Fine, so I log 
into my Declude account, which gets me to http://shopping.declude.com/myaccount.aspand 
shows me my two Declude licenses for MAYWOOD-IS-0002.WEBHOST.HM-SOFTWARE.COM and 
MAIL.VERTICALWARFARE.COM, and download links etc. - but I just don't see the 
"Submit a Case" button?



So - I'll paste 
my inquiry here.



I am 
transitioning the Imail installation from MAYWOOD-IS-0002 (Declude Product 
key ending in "-043D0AB43901") to a new server 
at MAYWOOD-IS-0012.WEBHOST.HM-SOFTWARE.COM. In other words, I need a license 
key to be able to install end test Declude on the NEW server for a day or 
two, but you can NOT YET DISABLE the old product key until I'm actually 
cutting over the production load.



How can this be 
accomplished?



PS: Also consider 
this a report to your web master that I was unable to follow the problem 
reporting instructions onyour web site. Clearly, this must be my own 
fault - but if I can't "see" it, may be you should make it more obvious to 
less intellectual customers like myself.
Best 
RegardsAndy 
SchmidtPhone: +1 201 
934-3414 x20 (Business)Fax: +1 201 934-9206 



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