Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-29 Thread Sanford Whiteman
 you   shouldn't   proceed   under  the  assumption  that  government
 regulators  are  out there giving IT staff lists of words to be used
 in  full-text  search of E-mail archives. That is not the law, and
 it is not how subpoenas are issued.

First:  I  clearly  noted  that  legal (or compliance, if distinct) is
given  all  documents,  including  criteria for an archive search, and
that  IT  staff  are not responsible for the search. IT is expected to
create a system that compliance officers can use independent of IT (in
turn   respecting   employees'   privacy   from  sysadmins'  snooping,
restricting  access  to  those that perform that role professionally).
The  full  retention  media  must  also  be  made  available,  but the
regulators will request pruned material. You seem to think that you're
really  going to hit it off with regulators by coolly giving them hard
drives with terabytes of raw mbox data and nothing more. You obviously
don't  know  how  it  feels  to  be faced with hundreds of millions of
dollars in fines and the knowledge that every day you delay is another
day   with   your   company   name   in  the  papers  as  an  ongoing
investigation.  You  do  not  mess  around or play tough on producing
records; you will only go down harder. The examples are legion.

Second:  last  you wrote, you'd only been involved in an investigation
that  was  not  bound to SOX or SEC regulations. I see nothing in your
new   comments,   though   they're   more  verbose,  that's  any  more
authoritative.  Your  isolation of SOX seems deliberately naive, since
it  is  commonplace  for  SOX's  open-ended storage requirements to be
allied  with  SEC  17a-4  requirements  to ensure coordination between
departments  and  guarantee  prompt  response to inquiries without the
perception  of  considered  obstruction  through  negligence.  And  no
organization  creates separate SOX-compliant systems and SEC-compliant
systems if bound by both.

Third: my notes are based on our work with three different clients' IT
staffs,  their  inside  and  outside  counsel  (two  different outside
firms),  and  documents  submitted  by  regulatory  agencies that were
specific  to the cases; it is also based on the experience of building
the original, incomplete archiving systems for these clients and later
expansions  and  revisions  of  these systems to achieve independently
verified SEC/NASD compliance.

Fourth:  there  were  no enemy lawyers involved, unless you consider
those  attempting  to prevent criminal actions--in this case, stealing
millions   from  individual  investors  to  benefit  secret  corporate
alliances--to  be  your  enemies.  Yet,  if those are the enemies in
question,   I'm   surprised  you're  opposed  to  _Ipswitch's_  recent
activity.  Aren't  they  just  following  in the footsteps of Enron by
concealing their probable dead-end status while soliciting huge monies
for  nonexistent  products?  How  can  a private company's secrecy and
price gouging be such an abomination, based on the insults you've used
on  the  IMail  list,  while  here  you  encourage  a public company's
destruction of records wherever you perceive a loophole?

--Sandy



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Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-28 Thread Sanford Whiteman
 Each company is different and therefore so are their needs.

Okay, but _Rick's_ needs are SOX compliance. I don't have any interest
in  discussing  general archiving methods; to each his/her own in that
effort.

 Many  that archive will never need to go through the data, primarily
 because  many  companies aren't so enormous that they have the legal
 liability  nor  the  volume  that  would  necessitate  a  preemptive
 indexing of content.

I do not believe you are speaking from experience.

 I  would  consider  it  to be unrealistic to demand that a full text
 indexing be done of file attachments. . .

That's nice, but it's not your choice. Regulators demand prompt, often
overnight,  responses  to  search  requests (sometimes many concurrent
requests).  Do  not  think  for  a minute that unrealistic is the IT
staff's trump card against compliance.

This  is  not  as  simple  as  you think it is, but that's understable
because  you've  evidently  never  been  under the gun of a SOX or SEC
investigation.  Three  of  our  clients  have  been through the latter
(cleared,  I  might  add,  but now with double the liability insurance
premium,  probably  forever). Two of these companies have less than 50
employees, and one has four full-timers.

--Sandy



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Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-28 Thread Sanford Whiteman
 Show  me  a search of a full text index that can positively give you
 100%  of the hits on a given topic and I'll let you have this one :)

The  regulators  will  typically give you a list of search terms to be
used  in  a  full-text search. Their specifications are what guide the
accuracy  of the search. Of course, deliberate and deep obfuscation of
all  nouns  and verbs will elude the search. But you _must_ search all
communications,  including message bodies and attachments. This is the
law. You can debate the constitutionality of the law or what-have-you,
but the realities of an investigation are that all communications must
be  searched,  and  in any volume and with the deadlines one is always
under, that mandates full-text indexing.

 Manual review is necessary to verify, and chances are you would need
 to manually review every E-mail going to and from specific employees
 across a range of dates.

Wrong.  The  initial  request  is a list of search terms run through a
compliant  archiving  system. The search results are vetted by counsel
and  submitted  to  the  regulator. Pruned results may accompany the
full results of the search, but the computer-generated results are the
first line of compliance. At the regulator's discretion, manual review
of  all  emails to detect anomalies, obfuscation, et al. might then be
the next step.

 A good law firm would do the review themselves before passing on the
 material  to  the  regulators  instead  of  relying  on some tech to
 identify the subject matter by way of keyword.

The  keyword search is part of the regulatory framework for electronic
communications. Part of being compliant is ensuring that a search must
be  able  to  conducted  by  independent  auditors  _or the regulators
themselves_ at any time. In a proper setup, a tech does not need to be
involved in the actual search.

 I  was  involved  in  a case where I had to produce over 700 E-mails
 between myself and employees of another company. That wasn't fun. It
 was easy to identify the messages, but very time consuming to do the
 review.

Yes,  it  is  time-consuming. On that we agree. And shirking statutory
obligations that in fact shorten the time to settlement/dismissal, and
in turn bringing additional scrutiny, is not a wise tactic.

--Sandy



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Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-28 Thread Pete McNeil
On Thursday, October 28, 2004, 10:44:32 PM, Matt wrote:

M Patrick Childers wrote:

Hi Pete,
I think your gut is right. I'm pretty sure that I have 2 clients that would
be quite interested in SOXsniffer. g
  


M Not to debate the applicability of the technology, but you shouldn't
M proceed under the assumption that government regulators are out there
M giving IT staff lists of words to be used in full-text search of 
M E-mail archives.  That is not the law, and it is not how subpoenas are
M issued.

snip/

All really appreciated Matt.

I think the point is that the basic requirements can easily be met,
and the search capability, which can be very useful in mundane and
even positive circumstances, can be provided without a significant
additional effort.

So, for a very low cost, those who might not otherwise be able to
afford the high-end systems you allude to can have the core of a
fairly robust capability. I'm sure that core capability can and will
be extended as needed if I do the job right.

No assumptions here about marketability or suitability - only a raw
capability that has a high potential for a low cost... and, based on
my own experiences, having this kind of thing in your back pocket
can be very powerful. I can recall times when a mechanism like this
would not only have saved me days - even weeks of work, but also would
have provided a significant competitive advantage.

Consider auditing an engineering (or any large) project near
completion or after initial deployment. The ability to extract all
correspondence on the project in an inexpensive and orderly fashion is
mind-bendingly powerful. -- Dump the results into a searchable mail
archive system and you have a searchable, threaded reference that you
didn't know you would need until now.

Or... when the boss comes down and says: I need you to tell me
_exactly_ what happened here... in that uncomfortable way that only
pointy-haired fellows can really achieve... Been there, done that, got
the t-shirt and the bumper sticker. It just makes you shiver.

(Where would we be without Dilbert?)

Anyway - I recognize your point about setting an appropriate policy. I
just make hammers... I'll let other folks drive the nails where they
are needed ;-)

This is now decidedly off topic for Declude.
Sorry for the extra bandwidth.

Best all,

_M


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Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-27 Thread Sanford Whiteman
 I  will  look into those, the boss wants me to do this on the cheap,
 the  sql  idea  was first so we could at least say we were archiving
 the email.

If  you  just  want  archiving  for independent audit and to show good
faith,  concatenate  the  Q and D into an envelope-preserving MBOX for
each day.

However, you have to plan for a real investigation, and retrievability
and simple envelope and body searching requirements will not be met on
the  cheap--since maintaining terabyte databases with _any_ data isn't
cheap.  Full-text  indexing  of  such  dbs also not a small project no
matter what the driver. FTR, dtSearch web costs, I believe, 1000 bucks
( + server + storage + labor ).

--Sandy



Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
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RE: Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-27 Thread Mark E. Smith
I have an application that acts as a POP3 mail client and writes the message
body (with basic header info) to disk as a .txt file.
I drop them into a folder hierarchy based on the date, etc which Microsoft
Index server indexes (free w/ Windows).
Just look for the message via a query based web page...

Not sure if that helps but that's what we did for archiving/searching.

 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of
 Sanford Whiteman
 Sent: Wednesday, October 27, 2004 4:47 PM
 To: Rick Davidson
 Subject: Re[2]: [Declude.JunkMail] Determining a BCC Recipient

  I  will  look into those, the boss wants me to do this on
 the cheap,
  the  sql  idea  was first so we could at least say we were
 archiving
  the email.

 If  you  just  want  archiving  for independent audit and to
 show good faith,  concatenate  the  Q and D into an
 envelope-preserving MBOX for each day.

 However, you have to plan for a real investigation, and
 retrievability and simple envelope and body searching
 requirements will not be met on the  cheap--since maintaining
 terabyte databases with _any_ data isn't cheap.  Full-text
 indexing  of  such  dbs also not a small project no matter
 what the driver. FTR, dtSearch web costs, I believe, 1000
 bucks ( + server + storage + labor ).

 --Sandy


 
 Sanford Whiteman, Chief Technologist
 Broadleaf Systems, a division of
 Cypress Integrated Systems, Inc.
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Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-27 Thread Sanford Whiteman
 If  it were me I would just use the CATCHALLMAILS feature of Declude
 and  COPY  them to an archival e-mail address and then just burn the
 inbox  of  that address to disk once a month.

For  low-volume and unregulated businesses, perhaps, but this will not
accomplish compliance, since:

- it does not preserve envelope routing information

-  at  1.5  GB  per  day, you could not actually read the monthly MBXs
using  a standard client, even if IMail and the filesystem allowed you
to create them

-  it  does not allow for keyword search and export over the volume of
data in question

- the monthly backup is too infrequent

Remember, this is a question of regulations, not internal policies.

--Sandy



Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
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Re: Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-27 Thread Dan Geiser
OK, fine then.  Don't do it every month.  Pick the archival frequency of
your choosing.  And can't you use Declude to insert the routing information
into the headers?  And can't you download the e-mail from the inbox into the
mail client of your choosing and archive it that way?  Anyway, as usual
someone's off on an unintended tangent here.  All I'm saying is that if I
worked for a company I would come up with a more elegant solution to mail
archiving then being dependent on SQL Server or any other proprietary
format.  Plain old text files are just fine by me.

- Original Message - 
From: Sanford Whiteman [EMAIL PROTECTED]
To: Dan Geiser [EMAIL PROTECTED]
Sent: Wednesday, October 27, 2004 5:33 PM
Subject: Re[2]: [Declude.JunkMail] Determining a BCC Recipient


  If  it were me I would just use the CATCHALLMAILS feature of Declude
  and  COPY  them to an archival e-mail address and then just burn the
  inbox  of  that address to disk once a month.

 For  low-volume and unregulated businesses, perhaps, but this will not
 accomplish compliance, since:

 - it does not preserve envelope routing information

 -  at  1.5  GB  per  day, you could not actually read the monthly MBXs
 using  a standard client, even if IMail and the filesystem allowed you
 to create them

 -  it  does not allow for keyword search and export over the volume of
 data in question

 - the monthly backup is too infrequent

 Remember, this is a question of regulations, not internal policies.

 --Sandy


 
 Sanford Whiteman, Chief Technologist
 Broadleaf Systems, a division of
 Cypress Integrated Systems, Inc.
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Re: Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-27 Thread Rick Davidson
After all these suggestions I think concatenating  the  Q and D file and 
maintaining a text file is a much better way to go, dtsearch definately 
looks attractive.

Thanks again for the suggestions.
Rick Davidson
National Systems Manager
North American Title Group
-
- Original Message - 
From: Sanford Whiteman [EMAIL PROTECTED]
To: Rick Davidson [EMAIL PROTECTED]
Sent: Wednesday, October 27, 2004 4:46 PM
Subject: Re[2]: [Declude.JunkMail] Determining a BCC Recipient


I  will  look into those, the boss wants me to do this on the cheap,
the  sql  idea  was first so we could at least say we were archiving
the email.
If  you  just  want  archiving  for independent audit and to show good
faith,  concatenate  the  Q and D into an envelope-preserving MBOX for
each day.
However, you have to plan for a real investigation, and retrievability
and simple envelope and body searching requirements will not be met on
the  cheap--since maintaining terabyte databases with _any_ data isn't
cheap.  Full-text  indexing  of  such  dbs also not a small project no
matter what the driver. FTR, dtSearch web costs, I believe, 1000 bucks
( + server + storage + labor ).
--Sandy

Sanford Whiteman, Chief Technologist
Broadleaf Systems, a division of
Cypress Integrated Systems, Inc.
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Re[2]: [Declude.JunkMail] Determining a BCC Recipient

2004-10-27 Thread Sanford Whiteman
 I strongly recommend that you just simply keep these in their Q* and
 D*  formats and zip up the directories every night and write them to
 a CD or something every so often.

Like  I  keep  trying  to  say,  this  isn't  an  every  so often or
best-effort regulation. It's strict and for-real.

 .  .  .  you  can easily write something that would unzip the files,
 search for addresses in the Q* files, and copy the needed files to a
 directory  when  needed.

Searches  are  almost  always  by  keyword,  not  by user. This is why
full-text indexing of body and attachment is a must.

And  the restrictions on outside auditor access, et al. are too long a
list to satisfy here. Just remember that this question relates to SOX,
not random measures under the umbrella of archiving.

--Sandy



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Broadleaf Systems, a division of
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