I did manage to fix the problem. Here's what I did in-case you get a
similar problem:
In safe mode you can set services to start
manually/automatically/disable - but you can not start services while in
safe mode. Norton Internet Security must grab the NIC at quite a low
level, as after I disabled the Norton services, the machine still hung
on normal boot.
So what I wanted to do is uninstall NSI. To do this the Windows
Installer needs to be running - which in Safe Mode it does not. To be
able to start a service in Safe Mode, you have to edit the registry-
HKLM\System\CCS\Control\SafeBoot\Minimal and add a new key by the name
of the services registry reference. In my case the Windows Installer
Service is MSIServer, so I added a key called MSIServer, and changed the
default value to 'Service'.
After adding this key in the registry, the next time you boot in
SafeMode you are able to start that particular service manually - in my
case the Windows Installer. In Add/Remove Programs I could then
uninstall NSI, and my system them booted fine!
Regards,
Lyndon.
-Original Message-
From: John Tolmachoff (Lists) [mailto:[EMAIL PROTECTED]
Sent: 19 May 2004 18:09
To: [EMAIL PROTECTED]
Subject: RE: [Declude.Virus] TOT TCP/IP Protocol driver service
While in safe mode, you can disable services and view the event log.
John Tolmachoff
Engineer/Consultant/Owner
eServices For You
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf Of Lyndon Eaton
Sent: Wednesday, May 19, 2004 5:17 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.Virus] TOT TCP/IP Protocol driver service
This is totally off topic but hope you can help!
Client has W2K server, with modem ADSL. The ADSL
connection has been
down for a few days so I was going to setup the modem for internet
access.
Before doing so I installed Norton Internet Security so
that the modem
connection would be protected.
After the restart the machine sits on 'Preparing Network
Connections'
screen. I booted in safe mode so that I may un-install
Norton Internet
Security, but because the Windows Installer service does not run in
Safe mode I can not uninstall the software. The event viewer also
shows a lot of services failing to start because the TCP/IP
protocol
driver has failed to start.
I presume some network driver file has been overwritten or
a registry
entry changed. Does anybody know what I can do to revive the TCP/IP
protocol driver?
Many thanks!!!
Lyndon.
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