[Desktop-packages] [Bug 1650259] Re: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all from the headphone jack
** Summary changed: - [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all after making sound test + [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all from the headphone jack ** Description changed: The problem is that there is no sound at the jack for the headphones. - I was trying the sound test and after I change the surround option available in the sound test, the whole sound disappear and the default output device disappear in the Audio settings. - Trying to fix an existing unresolved problem actually made it worse. - Now I do not have any sound at all internal and from the jack for the headphone. - By the way I tested a windows 10 live and the sound worked also from the jack for the headphones!!! - Have not being using windows for the last 10 years I was impressed how they have improved. + + Internal speaker are silenced when inserted a headphone jack but there is no sound output. + Tested a live MS windows and sound worked! + ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC0: jaki 2355 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC0: jaki 2355 F pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: - # This is a distribution channel descriptor - # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor - canonical-oem-somerville-trusty-amd64-osp1-20150720-0 + # This is a distribution channel descriptor + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: - LANGUAGE=it - PATH=(custom, no user) - XDG_RUNTIME_DIR= - LANG=it_IT.UTF-8 - SHELL=/bin/bash + LANGUAGE=it + PATH=(custom, no user) + XDG_RUNTIME_DIR= + LANG=it_IT.UTF-8 + SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC0: jaki 2355 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC0: jaki 2355 F pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1650259 Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all from the headphone jack Status in pulseaudio package in Ubuntu: Confirmed Bug description: The problem is that there is no sound at the jack for the headphones. Internal speaker are silenced when inserted a headphone jack but there is no sound output. Tested a live MS windows and sound worked! ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: LANGUAGE=it PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USERPID ACCESS COMMAND
[Desktop-packages] [Bug 1650536] Re: wrong behaviour of interface - audio specific
I found the problem after a painful week of trying different way. This is as far as I understand, the sound card (analogical) is no longer recognised if in the settings any one of the HDMI option is selected Digital and Surround. After deleting all de pulse config file the icon is active again and I can adjust the volume again!! I guess this bug can be easily worked out but.. Still, the original bug that no sound is coming from the headphone jack is not solved and no solution I have found so far -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1650536 Title: wrong behaviour of interface - audio specific Status in pulseaudio package in Ubuntu: New Bug description: report 1 no audio on audio jack 2 in trying to fix after testing sound with the audio test Right and Left i changed the stereo to 5-1 surround option available in the test windows 3 this caused to remove from the audio setting windows all output devices ( now is empty) Audio stopped working completely and the volume in the top bar had the x and I cannot activate. is gray 4 I just update the system with regular updates and the sound now work on the browser but the volume still have an x and is greyed but the Audio is active!! I can hear sound on video on youtube and and play music but I cannot adjust volume. 5 try to activate pavucontrol but get message " establishing connection with pulseaudio please wait " but no responce system information: Linux jaki-XPS-13-9350 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux suppose to be one of the certified laptop Regarding the jack still do not work and when inserted the jack the audio from internal speaker stop but there is no output. Dell changed the motherboard but the problem persisted, tried windows 10 on a live usb memory and sound worked out of the jack. willing to let someone to log on the system and check remotely jaki@jaki-XPS-13-9350:~$ xprop WM_CLASS WM_CLASS(STRING) = "unity-control-center", "Unity-control-center" unity-control-center: Installato: 15.04.0+16.04.20160705-0ubuntu1 Candidato: 15.04.0+16.04.20160705-0ubuntu1 Tabella versione: *** 15.04.0+16.04.20160705-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages 100 /var/lib/dpkg/status 15.04.0+16.04.20160413-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages jaki@jaki-XPS-13-9350:~$ ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.4 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Fri Dec 16 13:29:44 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (174 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: pulseaudio Symptom: audio UpgradeStatus: Upgraded to xenial on 2016-09-07 (99 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1650536/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1650536] [NEW] wrong behaviour of interface - audio specific
Public bug reported: report 1 no audio on audio jack 2 in trying to fix after testing sound with the audio test Right and Left i changed the stereo to 5-1 surround option available in the test windows 3 this caused to remove from the audio setting windows all output devices ( now is empty) Audio stopped working completely and the volume in the top bar had the x and I cannot activate. is gray 4 I just update the system with regular updates and the sound now work on the browser but the volume still have an x and is greyed but the Audio is active!! I can hear sound on video on youtube and and play music but I cannot adjust volume. 5 try to activate pavucontrol but get message " establishing connection with pulseaudio please wait " but no responce system information: Linux jaki-XPS-13-9350 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux suppose to be one of the certified laptop Regarding the jack still do not work and when inserted the jack the audio from internal speaker stop but there is no output. Dell changed the motherboard but the problem persisted, tried windows 10 on a live usb memory and sound worked out of the jack. willing to let someone to log on the system and check remotely jaki@jaki-XPS-13-9350:~$ xprop WM_CLASS WM_CLASS(STRING) = "unity-control-center", "Unity-control-center" unity-control-center: Installato: 15.04.0+16.04.20160705-0ubuntu1 Candidato: 15.04.0+16.04.20160705-0ubuntu1 Tabella versione: *** 15.04.0+16.04.20160705-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages 100 /var/lib/dpkg/status 15.04.0+16.04.20160413-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages jaki@jaki-XPS-13-9350:~$ ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.4 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Fri Dec 16 13:29:44 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (174 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: pulseaudio Symptom: audio UpgradeStatus: Upgraded to xenial on 2016-09-07 (99 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. ** Affects: pulseaudio (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1650536 Title: wrong behaviour of interface - audio specific Status in pulseaudio package in Ubuntu: New Bug description: report 1 no audio on audio jack 2 in trying to fix after testing sound with the audio test Right and Left i changed the stereo to 5-1 surround option available in the test windows 3 this caused to remove from the audio setting windows all output devices ( now is empty) Audio stopped working completely and the volume in the top bar had the x and I cannot activate. is gray 4 I just update the system with regular updates and the sound now work on the browser but the volume still have an x and is greyed but the Audio is active!! I can hear sound on video on youtube and and play music but I cannot adjust volume. 5 try to activate pavucontrol but get message " establishing connection with pulseaudio please wait " but no responce system information: Linux jaki-XPS-13-9350 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux suppose to be one of the certified laptop Regarding the jack still do not work and when inserted the jack the audio from internal speaker stop but there is no output. Dell changed the motherboard but the problem persisted, tried windows 10 on a live usb memory and sound worked out of the jack. willing to let someone to
[Desktop-packages] [Bug 1650259] [NEW] [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all after making sound test
Public bug reported: The problem is that there is no sound at the jack for the headphones. I was trying the sound test and after I change the surround option available in the sound test, the whole sound disappear and the default output device disappear in the Audio settings. Trying to fix an existing unresolved problem actually made it worse. Now I do not have any sound at all internal and from the jack for the headphone. By the way I tested a windows 10 live and the sound worked also from the jack for the headphones!!! Have not being using windows for the last 10 years I was impressed how they have improved. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: LANGUAGE=it PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. ** Affects: pulseaudio (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1650259 Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all after making sound test Status in pulseaudio package in Ubuntu: New Bug description: The problem is that there is no sound at the jack for the headphones. I was trying the sound test and after I change the surround option available in the sound test, the whole sound disappear and the default output device disappear in the Audio settings. Trying to fix an existing unresolved problem actually made it worse. Now I do not have any sound at all internal and from the jack for the headphone. By the way I tested a windows 10 live and the sound worked also from the jack for the headphones!!! Have not being using windows for the last 10 years I was impressed how they have improved. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F pulseaudio CurrentDesktop: Unity Date: Thu Dec 15 12:41:55 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (173 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 ProcEnviron: LANGUAGE=it PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=it_IT.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Audio interno - HDA Intel PCH Symptom_DevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: jaki 2355 F pulseaudio Symptom_Jack: Speaker, Internal Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [XPS 13 9350, Realtek ALC3246, Speaker, Internal] No sound at all UpgradeStatus: Upgraded to xenial on 2016-09-07 (98 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH
