[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Can someone of the HPLIP developers at HP have a look at this? Thanks. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in HP Linux Imaging and Printing: New Status in “hplip” package in Ubuntu: Confirmed Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
The problem is a problem of the printer driver, HPLIP. Ghostscript generates raster images of your pages with 600 dpi resolution and 24-bit RGB in all cases, which is enough to produce a high-quality printed image. The printer reports for the first printout that it uses normal mode and for the others that iut uses "BestPhoto" mode. So the print work flow seems to be correct. Also the detection of your printer seems to be correct. The problem seems to be inside the driver. It seems that it does not send the correct instructions for resolution and color depth to the printer, probably the instructions work with another printer but not with your particular model. This is a problem in the upstream code od the printer driver. therefore I move this bug to HPLIP and also forward it to the HPLIP developers at HP. ** Changed in: cups (Ubuntu) Status: Incomplete => Confirmed ** Package changed: cups (Ubuntu) => hplip (Ubuntu) ** Changed in: hplip (Ubuntu) Importance: Undecided => Medium ** Also affects: hplip Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in HP Linux Imaging and Printing: New Status in “hplip” package in Ubuntu: Confirmed Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Additional Attachment ** Attachment added: "Pic in Draw - HiRes Color printing problem.odg" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371400/+files/Pic%20in%20Draw%20-%20HiRes%20Color%20printing%20problem.odg -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Additional Attachment ** Attachment added: "DebuggingPrintingProblems- Printer detection outputs.txt" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371371/+files/DebuggingPrintingProblems-%20Printer%20detection%20outputs.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Additional Attachment ** Attachment added: "Cups error_log 3 for incorrect high-res color printing in Evince" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371348/+files/Cups%20error_log%203%20%20for%20incorrect%20high-res%20color%20printing%20in%20Evince -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Additional Attachment ** Attachment added: "Cups error_log 2 for incorrect high-res color printing in Draw" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371342/+files/Cups%20error_log%202%20for%20incorrect%20high-res%20color%20printing%20in%20Draw -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Additional Attachment ** Attachment added: "Cups error_log 1 for correct normal color printing in Draw" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371341/+files/Cups%20error_log%201%20for%20correct%20normal%20color%20printing%20in%20Draw -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Additional Attachment ** Attachment added: "Brief ReadMe" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371340/+files/Brief%20ReadMe -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Hi, Dano, as you've instructed, I've run apport-collect 1059359 and sent to Launchpad. Till, I'm also attaching the outputs from DebuggingPrinterProblems, including cups error_logs after trying three prints, the first of which was successful at normal print settings. Also attached is the printer detection section outputs, and a picture of the printer output. Regards, Aurosutru ** Attachment added: "3 Prints from HP Deskjet D1360 in Ubuntu 12.04, top one is OK.JPG" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+attachment/3371331/+files/3%20Prints%20from%20HP%20Deskjet%20D1360%20in%20Ubuntu%2012.04%2C%20top%20one%20is%20OK.JPG -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
apport information ** Tags added: apport-collected precise running-unity ** Description changed: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. + --- + ApportVersion: 2.0.1-0ubuntu13 + Architecture: i386 + DistroRelease: Ubuntu 12.04 + InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) + Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND + MachineType: Dell Inc. Latitude D510 + Package: cups 1.5.3-0ubuntu4 + PackageArchitecture: i386 + Papersize: a4 + PccardctlIdent: + Socket 0: +no product info available + PccardctlStatus: + Socket 0: +3.3V + 32-bit + PC Card + PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 + Tags: precise running-unity + Uname: Linux 3.2.0-31-generic-pae i686 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo + dmi.bios.date: 04/27/2005 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: A01 + dmi.board.name: 0N8719 + dmi.board.vendor: Dell Inc. + dmi.chassis.type: 8 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: + dmi.product.name: Latitude D510 + dmi.sys.vendor: Dell Inc. + mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 ** Attachment added: "BootDmesg.txt" https://bugs.launchpad.net/bugs/1059359/+attachment/3371133/+files/BootDmesg.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. --- ApportVersion: 2.0.1-0ubuntu13 Architecture: i386 DistroRelease: Ubuntu 12.04 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423) Lpstat: device for Deskjet_D1300_2: hp:/usb/Deskjet_D1300_series?serial=CN7592J29604ND MachineType: Dell Inc. Latitude D510 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: i386 Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: 3.3V 32-bit PC Card PpdFiles: Deskjet_D1300_2: HP Deskjet d1300 Series, hpcups 3.12.9 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-31-generic-pae root=UUID=c2b8b1a0-b394-4dc3-b32f-996073b7f9ad ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-31.50-generic-pae 3.2.28 Tags: precise running-unity Uname: Linux 3.2.0-31-generic-pae i686 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo dmi.bios.date: 04/27/2005 dmi.bios.vendor: Dell Inc. dmi.bios.version: A01 dmi.board.name: 0N8719 dmi.board.vendor: Dell Inc. dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/27/2005:svnDellInc.:pnLatitudeD510:pvr:rvnDellInc.:rn0N8719:rvr:cvnDellInc.:ct8:cvr: dmi.product.name: Latitude D510 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.cups.cupsd.conf: 2012-10-04T15:17:50.597514 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+b
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Please also follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1059359] Re: Cannot print high resolution in 12.04 - worked in 11.10
Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please add the log files from '/var/log/dist-upgrade/' to this bug report as separate attachments? Please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1059359 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Package changed: ubuntu => cups (Ubuntu) ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1059359 Title: Cannot print high resolution in 12.04 - worked in 11.10 Status in “cups” package in Ubuntu: Incomplete Bug description: Printing high resolution images with an HP Deskjet D1360 stopped working after upgrading from 11.10 to 12.04 two days ago. The print is stretched about 50% vertically and is black and white, without any color. Low-res image printing seems OK. I have installed all software updates and HPLIP, which previously worked. I understand the issue is known for some printers, perhaps due to the change from Poppler to Ghostscript discussed in bug 998087. Attempting the workaround described there and in http://ubuntuforums.org/showthread.php?t=2022997 gave strange results for onscreen windows, including inability to move them and loss of the three top buttons, which were fortunately undo-able with the listed reset command. Thanks. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1059359/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
