[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
** Package changed: xserver-xorg-input-libinput (Ubuntu) => linux- firmware (Ubuntu) ** Package changed: mutter (Ubuntu) => fwupd (Ubuntu) ** Summary changed: - DELL M3800 Touchscreen not working after login with fractional scaling. + DELL M3800 Touchscreen not working after login ** Tags removed: xrandr-scaling ** No longer affects: libinput (Ubuntu) ** Summary changed: - DELL M3800 Touchscreen not working after login + DELL M3800 Touchscreen not working after login (but works if fwupd is removed) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to mutter in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login (but works if fwupd is removed) Status in fwupd package in Ubuntu: New Status in linux-firmware package in Ubuntu: New Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
It seems to be not related only to M3800 laptop but others like HP Spectre too. Regarding this topic I'm able to have a working touchscreen when I removed fwupd. https://askubuntu.com/questions/1234975/touchscreen-stops-working-a-few- seconds-after-login-to-gnome-ubuntu-session-ubu I removed fwupd with the command "sudo apt remove fwupd" and rebooted the computer and now the touchscreen is working again. Do you need more informations ? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: New Status in mutter package in Ubuntu: New Status in xserver-xorg-input-libinput package in Ubuntu: New Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
Hello, Tried a fresh install of Ubuntu 20.04.2 and problem is the same even I haven't activated fractional scaling. The touchscreen is working good on live iso. It's also working good on GDM before a session is opened. Hope you can fix this bug. Best regards. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: New Status in mutter package in Ubuntu: New Status in xserver-xorg-input-libinput package in Ubuntu: New Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
** Tags added: xrandr-scaling ** Also affects: mutter (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: New Status in mutter package in Ubuntu: New Status in xserver-xorg-input-libinput package in Ubuntu: New Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
Hello, The bug is still present with 20.04.2. Can't it be related to gnome ? How can I help ? Best regards. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: New Status in xserver-xorg-input-libinput package in Ubuntu: New Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
** Changed in: libinput (Ubuntu) Status: Incomplete => New ** Changed in: xserver-xorg-input-libinput (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: New Status in xserver-xorg-input-libinput package in Ubuntu: New Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
Hello, Can I send more informations to help to track this bug ? Best regards. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: Incomplete Status in xserver-xorg-input-libinput package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
Oh actually don't delete any config files. I just noticed we ship some default ones like: /usr/share/X11/xorg.conf.d/40-libinput.conf -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: Incomplete Status in xserver-xorg-input-libinput package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
Just a little precision. If I open my "rom1" session where I have enabled and disabled the fractional scaling, then I close it and open the "test" session my touchscreen is not working. If I reboot the computer and open "test" session only my touchscreen is working. It seems that open my "rom1" session first block something on the system that affect all users that log after. If I don't open this session after a reboot I have no problem on other users. Please find the result of this command on my test session with working touchscreen: journalctl -b0 > journal_working_touchscreen.txt ** Attachment added: "journal_working_touchscreen.txt" https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-libinput/+bug/1886912/+attachment/5392242/+files/journal_working_touchscreen.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: Incomplete Status in xserver-xorg-input-libinput package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
I never created myself any xorg config file. I will try to delete it. Do you have the file location please ? -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: Incomplete Status in xserver-xorg-input-libinput package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
I assume the device in question is the 'SYNAPTICS Synaptics Large Touch Screen'. The log file in comment #56 shows that xserver-xorg-input- libinput is aware of the device but not using it. It also looks like you have a Xorg config file that is trying to configure that device so that config file might be the problem. Please try removing any Xorg config files you have created. ** Package changed: gnome-shell (Ubuntu) => xserver-xorg-input-libinput (Ubuntu) ** Also affects: libinput (Ubuntu) Importance: Undecided Status: New ** Changed in: libinput (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-input-libinput in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in libinput package in Ubuntu: Incomplete Status in xserver-xorg-input-libinput package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
After found how to reproduce the bug I have disabled fractional scaling and the problem persists. I tried on "Ubuntu on Wayland" session and the problem is the same. journalctl -b0 > journal_on_wayland.txt I tried to reset gnome settings using "dconf reset -f /org/gnome/" and the problem persists. I created a new user called "test" and I don't have a bug on it until I enable fractional scaling. ** Attachment added: "journal_on_wayland.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1886912/+attachment/5392235/+files/journal_on_wayland.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in gnome-shell package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
journalctl -b0 > journal.txt when touchscreen is not working ** Attachment added: "journal.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1886912/+attachment/5392234/+files/journal.txt -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in gnome-shell package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
Please clarify: * Does disabling fractional scaling fix the problem? * Does logging into 'Ubuntu on Wayland' fix the problem? Also when the problem is happening please run: journalctl -b0 > journal.txt and attach the resulting text file here. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in gnome-shell package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
[Desktop-packages] [Bug 1886912] Re: DELL M3800 Touchscreen not working after login with fractional scaling.
** Summary changed: - DELL M3800 Touchscreen not working after login + DELL M3800 Touchscreen not working after login with fractional scaling. ** Package changed: linux (Ubuntu) => gnome-shell (Ubuntu) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1886912 Title: DELL M3800 Touchscreen not working after login with fractional scaling. Status in gnome-shell package in Ubuntu: Incomplete Bug description: Hello, I have freshly installed Ubuntu 20.04 and have a bug on my M3800. The touchscreen is working good on login screen bug after I enter my credentials and the gnome session open I can't use it. I'm on a dual boot computer and all is working well on Windows 10. How can I help you to track this bug and solve it ? Best regards To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1886912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
