Re: [REQUEST] Bugzilla User Error Reports
On 02/11/2015 01:05 AM, Mathias Röllig wrote: On 11/02/2015 Andrea Pescetti wrote: On 10/02/2015 Mathias Röllig wrote: I also suggest that only peoples with Can-Confirm-Right can reopen an issue or reset to Unconfirmed. Do you see it being abused too much? In general we prefer to keep the access open and educate people about possible mistakes, but if many users are consistently getting it wrong we can revisit the policy. we do seem to have a fair amount of user type questions vs actual issues IMO. At this time a have only one special case. But I'm still too busy to see what's going on. :-( But yes I prefer also openness as wide as possible. Regards, Mathias As it turns out, I think most of these are closed with RESOLVED - NOT AN ISSUE, so maybe we don't need a special tag as long as QA folks are consistent in closing what seems to be user centric issues with this approach. Examples of some of these: * can't get a particular printer to work with AOO * can't determine how to get values in Calc to sort correctly because column format is not specified correctly It is not clear cut on what is an issue vs a usability problem. Can we construct guidelines to help solve this problem? -- - MzK An old horse for a long, hard road, a young pony for a quick ride. -- Texas Bix Bender - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
RE: [REQUEST] Bugzilla User Error Reports
-- replying below to -- From: Kay Schenk [mailto:kay.sch...@gmail.com] Sent: Wednesday, February 11, 2015 09:24 To: dev@openoffice.apache.org Subject: Re: [REQUEST] Bugzilla User Error Reports On 02/11/2015 01:05 AM, Mathias Röllig wrote: On 11/02/2015 Andrea Pescetti wrote: On 10/02/2015 Mathias Röllig wrote: I also suggest that only peoples with Can-Confirm-Right can reopen an issue or reset to Unconfirmed. Do you see it being abused too much? In general we prefer to keep the access open and educate people about possible mistakes, but if many users are consistently getting it wrong we can revisit the policy. we do seem to have a fair amount of user type questions vs actual issues IMO. orcmid I think Mathias was talking about people reverting closed issues and thinking it would be good to make that more difficult. I am aligned with Andrea on this. It is no different than who can do what on the SVN. /orcmid At this time a have only one special case. But I'm still too busy to see what's going on. :-( But yes I prefer also openness as wide as possible. Regards, Mathias As it turns out, I think most of these are closed with RESOLVED - NOT AN ISSUE, so maybe we don't need a special tag as long as QA folks are consistent in closing what seems to be user centric issues with this approach. Examples of some of these: * can't get a particular printer to work with AOO * can't determine how to get values in Calc to sort correctly because column format is not specified correctly It is not clear cut on what is an issue vs a usability problem. Can we construct guidelines to help solve this problem? orcmid I think the problem is that we say not an issue when it is not a bug and when we say not a bug we mean a specific defect in the code. That's a pretty narrow view, especially since we also accept feature requests (such as [Issue 4914]) in the Bugzilla. (I don't know if it can be used for tasks also.) But of greater concern to me is that when users say they have an issue it is important to take their word for it and not dismiss them. In particular, deflecting them to the users @oo.a.o list and calling it a support list is at least impolite, especially when someone has run the Bugzilla gauntlet to contribute their problem. Also, these issues, even if not solved by direct action on the code, may merit some provision to assist users in problems such as configuring fonts, printers, etc. We need *specific* places to send those folks, where they see they are in the right place and also where volunteers can provide any further assistance. Almost every user issue provides information about an area where we could be more helpful, even if not in the product itself. We have no idea how many users abandon AOO because of the same issue without ever going to the extra effort of letting us know about it. /orcmid -- - MzK An old horse for a long, hard road, a young pony for a quick ride. -- Texas Bix Bender - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [REQUEST] Bugzilla User Error Reports
On 11/02/2015 Andrea Pescetti wrote: On 10/02/2015 Mathias Röllig wrote: I also suggest that only peoples with Can-Confirm-Right can reopen an issue or reset to Unconfirmed. Do you see it being abused too much? In general we prefer to keep the access open and educate people about possible mistakes, but if many users are consistently getting it wrong we can revisit the policy. At this time a have only one special case. But I'm still too busy to see what's going on. :-( But yes I prefer also openness as wide as possible. Regards, Mathias - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
[REQUEST] Bugzilla User Error Reports
With regard to user error reports that are not really bugs in the Bugzilla, I would appreciate having any of those that turn up assigned to me. Then add a comment so I will be certain to notice that there is something to take a look at. I will analyze and see where there is an appropriate disposition and close them as appropriate (assuming that I have the karma to do that). Use orcmid @apache.org for the assignments. -- Dennis E. Hamilton orc...@apache.org dennis.hamil...@acm.org+1-206-779-9430 https://keybase.io/orcmid PGP F96E 89FF D456 628A X.509 certs used and requested for signed e-mail -Original Message- From: jan i [mailto:j...@apache.org] Sent: Tuesday, February 10, 2015 01:43 To: dev@openoffice.apache.org; minni...@g.cofc.edu Subject: Re: FOSS Team Project [ ... ] You will see that BZ contains a number of bugs that are: - not really bugs, but user errors, these need to be commented and closed - bugs that are unconfirmed, these need to be confirmed and commented or closed [ ... ] - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [REQUEST] Bugzilla User Error Reports
On 02/10/2015 10:58 AM, Dennis E. Hamilton wrote: With regard to user error reports that are not really bugs in the Bugzilla, I would appreciate having any of those that turn up assigned to me. Then add a comment so I will be certain to notice that there is something to take a look at. I will analyze and see where there is an appropriate disposition and close them as appropriate (assuming that I have the karma to do that). Use orcmid @apache.org for the assignments. -- Dennis E. Hamilton orc...@apache.org dennis.hamil...@acm.org +1-206-779-9430 https://keybase.io/orcmid PGP F96E 89FF D456 628A X.509 certs used and requested for signed e-mail I wonder if we could setup a special tag for these either in Severity or ??? that could be used when closing so we could find them easier later. -Original Message- From: jan i [mailto:j...@apache.org] Sent: Tuesday, February 10, 2015 01:43 To: dev@openoffice.apache.org; minni...@g.cofc.edu Subject: Re: FOSS Team Project [ ... ] You will see that BZ contains a number of bugs that are: - not really bugs, but user errors, these need to be commented and closed - bugs that are unconfirmed, these need to be confirmed and commented or closed [ ... ] - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org -- - MzK An old horse for a long, hard road, a young pony for a quick ride. -- Texas Bix Bender - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [REQUEST] Bugzilla User Error Reports
I wonder if we could setup a special tag for these either in Severity or ??? that could be used when closing so we could find them easier later. I suggest to have an Issue Type Not an Issue or simply --- for closing such issues. I also suggest that only peoples with Can-Confirm-Right can reopen an issue or reset to Unconfirmed. Greetings, Mathias - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [REQUEST] Bugzilla User Error Reports
On 10/02/2015 Mathias Röllig wrote: I also suggest that only peoples with Can-Confirm-Right can reopen an issue or reset to Unconfirmed. Do you see it being abused too much? In general we prefer to keep the access open and educate people about possible mistakes, but if many users are consistently getting it wrong we can revisit the policy. Dennis E. Hamilton wrote: karma cases for AOO Bugzilla are handled. Where can I find a description for that? We don't have more than what is written in http://openoffice.apache.org/orientation/intro-qa.html (and we don't need more). In short, everyone who asks for it on the QA list can receive qa-team membership to access an (unspecified, and there is no need to put the full list on a web page, since it is too hard to maintain) additional set of privileges; and everyone who uses their @apache.org e-mail address in Bugzilla is automatically granted the same privileges. Regards, Andrea. - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
RE: [REQUEST] Bugzilla User Error Reports
I would prefer --- as less judgmental. @Mathias, Say more about how the different karma cases for AOO Bugzilla are handled. Where can I find a description for that? - Dennis -Original Message- From: Mathias Röllig [mailto:mroellig.n...@gmx.net] Sent: Tuesday, February 10, 2015 13:54 To: dev@openoffice.apache.org Subject: Re: [REQUEST] Bugzilla User Error Reports I wonder if we could setup a special tag for these either in Severity or ??? that could be used when closing so we could find them easier later. I suggest to have an Issue Type Not an Issue or simply --- for closing such issues. I also suggest that only peoples with Can-Confirm-Right can reopen an issue or reset to Unconfirmed. Greetings, Mathias - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
