Re: Extensions website outage

[Andrea Pescetti]

Andrea Pescetti wrote:
Thanks! Sites are indeed back and pages are shown correctly. Still, 
users are reporting that they cannot download extensions so I guess this 
is not fixed yet, right? I mean, the pages are displayed but the files 
are not available for download yet.


Answering myself: a few minutes after I wrote this, 
https://twitter.com/sfnet_ops was updated to say "The issue affecting 
downloads and search has been resolved" and I confirm I can now download 
the Italian dictionary correctly.


Regards,
  Andrea.

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Re: Extensions website outage

[Andrea Pescetti]

Dave Brondsema wrote:

https://templates.openoffice.org/ and https://extensions.openoffice.org/ are
back up.  Thanks for your patience.


Thanks! Sites are indeed back and pages are shown correctly. Still, 
users are reporting that they cannot download extensions so I guess this 
is not fixed yet, right? I mean, the pages are displayed but the files 
are not available for download yet.


Indeed, if I open the page of an extension I maintain (Italian 
Dictionary) 
https://extensions.openoffice.org/en/project/italian-dictionary-thesaurus-hyphenation-patterns 
and I click on Download (top right) I get "500 - Oh snap! We can't 
process this request." - same as what users are reporting.


You will find other reports from users at 
https://lists.apache.org/list.html?us...@openoffice.apache.org


Regards,
  Andrea.

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Re: Extensions website outage

[Dave Brondsema]

https://templates.openoffice.org/ and https://extensions.openoffice.org/ are
back up.  Thanks for your patience.

On 3/2/18 12:08 PM, Dave Brondsema wrote:
> On 3/2/18 2:29 AM, Roberto Galoppini wrote:
>> 2018-03-01 21:23 GMT+01:00 Andrea Pescetti :
>>
>>> Dave Brondsema wrote:
>>>
 On 3/1/18 12:08 PM, Andrea Pescetti wrote:

> I currently get this on https://extensions.openoffice.org/ for the
> record:
> "Sourceforge project sites are currently under maintenance. Please check
> back
> later.  We thank you for your patience."
>

 Correct.  We will be prioritizing getting the extensions and templates
 sites up
 as soon as we can, we know they are important services.

>>>
>>> OK, thanks. Indeed SourceForge used to provide excellent service for
>>> hosting of downloads, Extensions and Templates. It seems that after the
>>> move to the new datacenter announced a few week ago (maybe just a
>>> coincidence, maybe some technical issues related to the new infrastructure)
>>> reliability problems are more frequent. I hope bugs will be ironed out soon.
>>>
>>
>>
>>
>> As the person who made possible for SourceForge to become Apache OpenOffice
>> official distribution channel, I feel compelled to advance some asks.
>>
>> 1. SourceForge should inform us in advance if infrastructural changes are
>> on going, so that we can plan in advance a backup plan;
>> (and to be clear I think we need a backup plan anyway, uptime should be
>> taken very seriously by a popular project)
>>
>> 2. We understand SourceForge is having issues to let things work, yet we
>> expect OUR infrastructure to be your top priority
>> (reason: multiply over 100M downloads for a dozen impressions, it's a
>> LOT of money, we're special to SourceForge)
>>
>> Please understand my asks are setting a very low bar. In fact we're not
>> talking of giving us back - as SourceForge used to do regularly until two
>> years ago, think of Extensions and Templates continuous improvements - but
>> we merely talk of providing a download service, something SourceForge
>> should do right for its own business interests. Fail to comply with these
>> basic requirements is not acceptable in my opinion.
>>
>> Best,
>>
>> Roberto
>>
>>
> 
> We are using a limited static environment to provide downloads, so end-users 
> of
> Apache OpenOffice and other projects can still download just fine.
> 
> The Extensions and Templates sites will be a top priority as best we're able 
> to,
> when we start to bring things back online.
> 
> The current downtime for Extensions and Templates and the rest of SourceForge
> was not planned.  The datacenter and other recent changes have been announced 
> on
> https://twitter.com/sfnet_ops and going forward if we have planned 
> maintenance I
> can notify this list directly.  We're not planning on changing datacenters 
> again
> though :D
> 
> 
> 



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Re: Extensions website outage

[Dave Brondsema]

On 3/2/18 2:29 AM, Roberto Galoppini wrote:
> 2018-03-01 21:23 GMT+01:00 Andrea Pescetti :
> 
>> Dave Brondsema wrote:
>>
>>> On 3/1/18 12:08 PM, Andrea Pescetti wrote:
>>>
 I currently get this on https://extensions.openoffice.org/ for the
 record:
 "Sourceforge project sites are currently under maintenance. Please check
 back
 later.  We thank you for your patience."

>>>
>>> Correct.  We will be prioritizing getting the extensions and templates
>>> sites up
>>> as soon as we can, we know they are important services.
>>>
>>
>> OK, thanks. Indeed SourceForge used to provide excellent service for
>> hosting of downloads, Extensions and Templates. It seems that after the
>> move to the new datacenter announced a few week ago (maybe just a
>> coincidence, maybe some technical issues related to the new infrastructure)
>> reliability problems are more frequent. I hope bugs will be ironed out soon.
>>
> 
> 
> 
> As the person who made possible for SourceForge to become Apache OpenOffice
> official distribution channel, I feel compelled to advance some asks.
> 
> 1. SourceForge should inform us in advance if infrastructural changes are
> on going, so that we can plan in advance a backup plan;
> (and to be clear I think we need a backup plan anyway, uptime should be
> taken very seriously by a popular project)
> 
> 2. We understand SourceForge is having issues to let things work, yet we
> expect OUR infrastructure to be your top priority
> (reason: multiply over 100M downloads for a dozen impressions, it's a
> LOT of money, we're special to SourceForge)
> 
> Please understand my asks are setting a very low bar. In fact we're not
> talking of giving us back - as SourceForge used to do regularly until two
> years ago, think of Extensions and Templates continuous improvements - but
> we merely talk of providing a download service, something SourceForge
> should do right for its own business interests. Fail to comply with these
> basic requirements is not acceptable in my opinion.
> 
> Best,
> 
> Roberto
> 
> 

We are using a limited static environment to provide downloads, so end-users of
Apache OpenOffice and other projects can still download just fine.

The Extensions and Templates sites will be a top priority as best we're able to,
when we start to bring things back online.

The current downtime for Extensions and Templates and the rest of SourceForge
was not planned.  The datacenter and other recent changes have been announced on
https://twitter.com/sfnet_ops and going forward if we have planned maintenance I
can notify this list directly.  We're not planning on changing datacenters again
though :D



-- 
Dave Brondsema : d...@brondsema.net
http://www.brondsema.net : personal
http://www.splike.com : programming
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Re: Extensions website outage

[Dave Fisher]

> On Mar 1, 2018, at 11:29 PM, Roberto Galoppini  
> wrote:
> 
> 2018-03-01 21:23 GMT+01:00 Andrea Pescetti :
> 
>> Dave Brondsema wrote:
>> 
>>> On 3/1/18 12:08 PM, Andrea Pescetti wrote:
>>> 
 I currently get this on https://extensions.openoffice.org/ for the
 record:
 "Sourceforge project sites are currently under maintenance. Please check
 back
 later.  We thank you for your patience."
 
>>> 
>>> Correct.  We will be prioritizing getting the extensions and templates
>>> sites up
>>> as soon as we can, we know they are important services.
>>> 
>> 
>> OK, thanks. Indeed SourceForge used to provide excellent service for
>> hosting of downloads, Extensions and Templates. It seems that after the
>> move to the new datacenter announced a few week ago (maybe just a
>> coincidence, maybe some technical issues related to the new infrastructure)
>> reliability problems are more frequent. I hope bugs will be ironed out soon.
>> 
> 
> 
> 
> As the person who made possible for SourceForge to become Apache OpenOffice
> official distribution channel, I feel compelled to advance some asks.
> 
> 1. SourceForge should inform us in advance if infrastructural changes are
> on going, so that we can plan in advance a backup plan;
>(and to be clear I think we need a backup plan anyway, uptime should be
> taken very seriously by a popular project)
> 
> 2. We understand SourceForge is having issues to let things work, yet we
> expect OUR infrastructure to be your top priority
>(reason: multiply over 100M downloads for a dozen impressions, it's a
> LOT of money, we're special to SourceForge)
> 
> Please understand my asks are setting a very low bar. In fact we're not
> talking of giving us back - as SourceForge used to do regularly until two
> years ago, think of Extensions and Templates continuous improvements - but
> we merely talk of providing a download service, something SourceForge
> should do right for its own business interests. Fail to comply with these
> basic requirements is not acceptable in my opinion.
> 
> Best,
> 
> Roberto
> 
> 
> 
> 
> 
>> 
>> Regards,
>>  Andrea.
>> 
>> 
>> -
>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
>> For additional commands, e-mail: dev-h...@openoffice.apache.org
>> 
>> 



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Re: Extensions website outage

[Roberto Galoppini]

2018-03-01 21:23 GMT+01:00 Andrea Pescetti :

> Dave Brondsema wrote:
>
>> On 3/1/18 12:08 PM, Andrea Pescetti wrote:
>>
>>> I currently get this on https://extensions.openoffice.org/ for the
>>> record:
>>> "Sourceforge project sites are currently under maintenance. Please check
>>> back
>>> later.  We thank you for your patience."
>>>
>>
>> Correct.  We will be prioritizing getting the extensions and templates
>> sites up
>> as soon as we can, we know they are important services.
>>
>
> OK, thanks. Indeed SourceForge used to provide excellent service for
> hosting of downloads, Extensions and Templates. It seems that after the
> move to the new datacenter announced a few week ago (maybe just a
> coincidence, maybe some technical issues related to the new infrastructure)
> reliability problems are more frequent. I hope bugs will be ironed out soon.
>



As the person who made possible for SourceForge to become Apache OpenOffice
official distribution channel, I feel compelled to advance some asks.

1. SourceForge should inform us in advance if infrastructural changes are
on going, so that we can plan in advance a backup plan;
(and to be clear I think we need a backup plan anyway, uptime should be
taken very seriously by a popular project)

2. We understand SourceForge is having issues to let things work, yet we
expect OUR infrastructure to be your top priority
(reason: multiply over 100M downloads for a dozen impressions, it's a
LOT of money, we're special to SourceForge)

Please understand my asks are setting a very low bar. In fact we're not
talking of giving us back - as SourceForge used to do regularly until two
years ago, think of Extensions and Templates continuous improvements - but
we merely talk of providing a download service, something SourceForge
should do right for its own business interests. Fail to comply with these
basic requirements is not acceptable in my opinion.

Best,

Roberto





>
> Regards,
>   Andrea.
>
>
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
>
>

Re: Extensions website outage

[Andrea Pescetti]

Dave Brondsema wrote:

On 3/1/18 12:08 PM, Andrea Pescetti wrote:

I currently get this on https://extensions.openoffice.org/ for the record:
"Sourceforge project sites are currently under maintenance. Please check back
later.  We thank you for your patience."


Correct.  We will be prioritizing getting the extensions and templates sites up
as soon as we can, we know they are important services.


OK, thanks. Indeed SourceForge used to provide excellent service for 
hosting of downloads, Extensions and Templates. It seems that after the 
move to the new datacenter announced a few week ago (maybe just a 
coincidence, maybe some technical issues related to the new 
infrastructure) reliability problems are more frequent. I hope bugs will 
be ironed out soon.


Regards,
  Andrea.

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Re: Extensions website outage

[Dave Brondsema]

On 3/1/18 12:08 PM, Andrea Pescetti wrote:
> FR web forum wrote:
>> Unable to connect :-(
>> http://status.apache.org says that all is ok
> 
> Extensions is not hosted at Apache. It is hosted by SourceForge, and 
> apparently
> they are having issues:
> 
> https://twitter.com/sfnet_ops
> 
> I currently get this on https://extensions.openoffice.org/ for the record:
> "Sourceforge project sites are currently under maintenance. Please check back
> later.  We thank you for your patience."
> 
> Regards,
>   Andrea.
> 

Correct.  We will be prioritizing getting the extensions and templates sites up
as soon as we can, we know they are important services.


-- 
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http://www.brondsema.net : personal
http://www.splike.com : programming
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Re: Extensions website outage

[Andrea Pescetti]

FR web forum wrote:

Unable to connect :-(
http://status.apache.org says that all is ok


Extensions is not hosted at Apache. It is hosted by SourceForge, and 
apparently they are having issues:


https://twitter.com/sfnet_ops

I currently get this on https://extensions.openoffice.org/ for the 
record: "Sourceforge project sites are currently under maintenance. 
Please check back later.  We thank you for your patience."


Regards,
  Andrea.

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Extensions website outage

[FR web forum]

Unable to connect :-(
http://status.apache.org says that all is ok

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Re: Website outage

[FR web forum]

- Mail original -
> De: "FR web forum" <ooofo...@free.fr>
> À: "Dave Fisher" <dave2w...@comcast.net>
> Envoyé: Mardi 9 Janvier 2018 18:25:35
> Objet: Re: Website outage
> 
> > How is www.openoffice.org/fr/?
> Works!
> But subdomain fr. not
> 

All works now
Thanks to infra team

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Re: Website outage

[Andrea Pescetti]

FR web forum wrote:

It's time for Infra to take a look.

Did you follow this ask or should I do it?


The preferred way to contact INFRA is by creating an issue in JIRA.

I went ahead and created it this time:
https://issues.apache.org/jira/projects/INFRA/issues/INFRA-15822

You can subscribe to the issue if you have a JIRA account (or just 
create one). I think all registered users can open an issue, so if you 
see other infrastructure issues in future you can get Infra's attention 
on them in the same way.


Regards,
  Andrea.

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Re: Website outage

[FR web forum]

> It's time for Infra to take a look.
Did you follow this ask or should I do it?

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Re: Website outage

[Andrea Pescetti]

Dave Fisher wrote:

What is the full url you are using?
Would you try to run a traceroute and dig on that domain?


I've tested again. Same results as reported in the other discussion. 
Basically, one IP from the DNS record is working and the other is not 
(so if you incur in the non-working one, the connection will time out). 
It's time for Infra to take a look.


$ dig www.openoffice.org
[...]
;; ANSWER SECTION:
www.openoffice.org. 165 IN  A   88.198.26.2
www.openoffice.org. 165 IN  A   140.211.11.105

The bad one is the first.

$ traceroute www.openoffice.org
traceroute to www.openoffice.org (88.198.26.2), 30 hops max, 60 byte packets
 1 [local network] ...
 7  ae3-1.fra20.core-backbone.com (80.81.192.187)  36.341 ms  38.266 ms 
 36.667 ms
 8  ae1-2014.nbg40.core-backbone.com (81.95.15.206)  49.317 ms  49.132 
ms  47.519 ms
 9  core-backbone-100g-nbg.hetzner.de (81.95.15.6)  41.300 ms  47.391 
ms  46.922 ms
10  core11.nbg1.hetzner.com (213.239.229.161)  48.897 ms  48.216 ms 
48.829 ms
11  core21.fsn1.hetzner.com (213.239.224.14)  54.294 ms 
core21.fsn1.hetzner.com (213.239.245.222)  52.658 ms 
core22.fsn1.hetzner.com (213.239.224.10)  51.318 ms
12  ex9k1.dc4.fsn1.hetzner.com (213.239.229.146)  54.756 ms  52.984 ms 
ex9k1.dc4.fsn1.hetzner.com (213.239.229.150)  57.372 ms

13  * * * [...]
30  * * *

$ wget www.openoffice.org
Resolving www.openoffice.org (www.openoffice.org)... 88.198.26.2, 
140.211.11.105, 2a01:4f8:130:2192::2
Connecting to www.openoffice.org (www.openoffice.org)|88.198.26.2|:80... 
failed: Connection timed out.
Connecting to www.openoffice.org 
(www.openoffice.org)|140.211.11.105|:80... connected.

[and then download proceeds regularly]

Regards,
  Andrea.

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Re: Website outage

[Dave Fisher]

Hi -

What is the full url you are using?

Would you try to run a traceroute and dig on that domain?

Regards,
Dave

> On Jan 9, 2018, at 2:33 AM, FR web forum <ooofo...@free.fr> wrote:
> 
> Seems to be outage again
> 
> - Mail original -
>> De: "Mechtilde" <o...@mechtilde.de>
>> À: dev@openoffice.apache.org
>> Envoyé: Samedi 30 Décembre 2017 15:21:42
>> Objet: Re: Website outage
>> 
>> Hello,
>> 
>> I had the same problem this morning. Now it is ok.
>> 
>> Kind regards
>> 
>> Mechtilde
>> 
>> Am 30.12.2017 um 14:37 schrieb Marcus:
>>> Am 30.12.2017 um 14:33 schrieb Matthias Seidel:
>>>> Am 30.12.2017 um 14:25 schrieb FR web forum:
>>>>> www.openoffice.org is not responding
>>>> 
>>>> No problems here...
>>>> 
>>>> But during the last days I noticed several times, that it took
>>>> much
>>>> longer to open the webpage.
>>>> I thought it was a problem with my ISP.
>>> 
>>> also here, no problem.
>>> 
>>> Marcus
>>> 
>>> 
>>> -
>>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
>>> For additional commands, e-mail: dev-h...@openoffice.apache.org
>>> 
>> 
>> --
>> Mechtilde Stehmann
>> ## Apache OpenOffice.org
>> ## Freie Office Suite für Linux, MacOSX, Windows
>> ## Debian Developer
>> ## Loook, calender-exchange-provider, libreoffice-canzeley-client
>> ## PGP encryption welcome
>> ## F0E3 7F3D C87A 4998 2899  39E7 F287 7BBA 141A AD7F
>> 
>> 
> 
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
> 



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Re: Website outage

[FR web forum]

Seems to be outage again

- Mail original -
> De: "Mechtilde" <o...@mechtilde.de>
> À: dev@openoffice.apache.org
> Envoyé: Samedi 30 Décembre 2017 15:21:42
> Objet: Re: Website outage
> 
> Hello,
> 
> I had the same problem this morning. Now it is ok.
> 
> Kind regards
> 
> Mechtilde
> 
> Am 30.12.2017 um 14:37 schrieb Marcus:
> > Am 30.12.2017 um 14:33 schrieb Matthias Seidel:
> >> Am 30.12.2017 um 14:25 schrieb FR web forum:
> >>> www.openoffice.org is not responding
> >>
> >> No problems here...
> >>
> >> But during the last days I noticed several times, that it took
> >> much
> >> longer to open the webpage.
> >> I thought it was a problem with my ISP.
> > 
> > also here, no problem.
> > 
> > Marcus
> > 
> > 
> > -
> > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> > For additional commands, e-mail: dev-h...@openoffice.apache.org
> > 
> 
> --
> Mechtilde Stehmann
> ## Apache OpenOffice.org
> ## Freie Office Suite für Linux, MacOSX, Windows
> ## Debian Developer
> ## Loook, calender-exchange-provider, libreoffice-canzeley-client
> ## PGP encryption welcome
> ## F0E3 7F3D C87A 4998 2899  39E7 F287 7BBA 141A AD7F
> 
> 

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Re: Website outage

[Mechtilde]

Hello,

I had the same problem this morning. Now it is ok.

Kind regards

Mechtilde

Am 30.12.2017 um 14:37 schrieb Marcus:
> Am 30.12.2017 um 14:33 schrieb Matthias Seidel:
>> Am 30.12.2017 um 14:25 schrieb FR web forum:
>>> www.openoffice.org is not responding
>>
>> No problems here...
>>
>> But during the last days I noticed several times, that it took much
>> longer to open the webpage.
>> I thought it was a problem with my ISP.
> 
> also here, no problem.
> 
> Marcus
> 
> 
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
> 

-- 
Mechtilde Stehmann
## Apache OpenOffice.org
## Freie Office Suite für Linux, MacOSX, Windows
## Debian Developer
## Loook, calender-exchange-provider, libreoffice-canzeley-client
## PGP encryption welcome
## F0E3 7F3D C87A 4998 2899  39E7 F287 7BBA 141A AD7F



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Re: Website outage

[Jürgen Lange]

www.openoffice.org is responding.

Jürgen


Am 30.12.2017 um 14:25 schrieb FR web forum:

www.openoffice.org is not responding

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Re: Website outage

[FR web forum]

OK seems to be recovered now

- Mail original -
> De: "FR web forum" <ooofo...@free.fr>
> À: dev@openoffice.apache.org, infrastruct...@apache.org
> Envoyé: Samedi 30 Décembre 2017 14:25:07
> Objet: Website outage
> 
> www.openoffice.org is not responding

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Re: Website outage

[Marcus]

Am 30.12.2017 um 14:33 schrieb Matthias Seidel:

Am 30.12.2017 um 14:25 schrieb FR web forum:

www.openoffice.org is not responding


No problems here...

But during the last days I noticed several times, that it took much
longer to open the webpage.
I thought it was a problem with my ISP.


also here, no problem.

Marcus


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Re: Website outage

[Matthias Seidel]

Am 30.12.2017 um 14:25 schrieb FR web forum:
> www.openoffice.org is not responding

No problems here...

But during the last days I noticed several times, that it took much
longer to open the webpage.
I thought it was a problem with my ISP.

Matthias

>
> -
> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: dev-h...@openoffice.apache.org
>




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Website outage

[FR web forum]

www.openoffice.org is not responding

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