Re: [dev] CMDB text field with value 0 - update
When I filled in other value eg 1 and after that I changed it to 0, the
value was changed.
Jan
2013/9/2 Jan Řežab
> Hello All.
>
> I have problem with CMDB database. I defined field:
> {
> Key => 'RackPosition',
> Name => 'Position in the rack',
> Input => {
> Type => 'Text',
> Required => 1,
> },
> },
>
> Sometime I need fill in 0 to this field. But this generate error. When I
> adjust "Required => 0", the error is not generated, But the value is not
> changed.
>
> Thanks for help.
>
> Jan
>
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[dev] CMDB text field with value 0
Hello All.
I have problem with CMDB database. I defined field:
{
Key => 'RackPosition',
Name => 'Position in the rack',
Input => {
Type => 'Text',
Required => 1,
},
},
Sometime I need fill in 0 to this field. But this generate error. When I
adjust "Required => 0", the error is not generated, But the value is not
changed.
Thanks for help.
Jan
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Re: [dev] How to show only one ticket state
Try this http://doc.otrs.org/3.0/en/html/acl.html. Kind regards Jan 2013/8/27 Guillermo Alberto Rosas Pereira > I have several ticket STATES, which for type OPEN are: > > **· **Open successful > > **· **Open > > **· **Open by X > > **· **Open by Y > > > > How can I configure the Next Ticket State field on “Agent Ticket Phone” to > show ONLY one of those states and not the whole OPEN category. From > Sysconfig, I can only configure the Next Ticket State to show or hide a > whole category: Ex: hide ALL states configured as type OPEN or show ALL > states configured as type CLOSED, etc. > > ** ** > > I need to show only the state OPEN SUCCESFUL, but not the rest of the > states configured as type OPEN. > > ** ** > > I will appreciate your help . > > ** ** > > ** ** > > ___ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] ITSM ConfigItem problem
I found solution. The problem was in css. I changed css few weeks ago. This change caused a problem. Jan 2013/6/13 Jan Řežab > Hi All. > > I have problem with editing configitem in OTRS ITSM ConfigItem v 3.2.5. > My definition (in attachments) look like this: > > [image: Vložený obrázek 1] > > Is it some bug? > > Thaks in advance for answar > > Jan > <>___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
[dev] ITSM ConfigItem problem
Hi All.
I have problem with editing configitem in OTRS ITSM ConfigItem v 3.2.5.
My definition (in attachments) look like this:
[image: Vložený obrázek 1]
Is it some bug?
Thaks in advance for answar
Jan
<>[
{
Key => 'PN',
Name => 'Part number',
Searchable => 1,
Input => {
Type => 'Text',
Size => 100,
MaxLength => 100,
Required => 1,
},
},
{
Key => 'SN',
Name => 'Sériové číslo',
Searchable => 1,
Input => {
Type => 'Text',
Size => 100,
MaxLength => 100,
Required => 1,
},
},
{
Key => 'IN',
Name => 'Inventární číslo',
Searchable => 1,
Input => {
Type => 'Text',
Size => 100,
MaxLength => 100,
},
},
{
Key => 'VYROBCE',
Name => 'Výrobce',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Vyrobce',
Translation => 1,
Required => 1,
},
},
{
Key => 'OBLAST',
Name => 'Oblast',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
Required => 1,
},
},
{
Key => 'System_Admin',
Name => 'Administrator',
Searchable => 1,
Input => {
Type => 'Customer',
Required => 1,
},
},
{
Key => 'Network_Name',
Name => 'Síťový název',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
Required => 1,
},
},
{
Key => 'IP_Address',
Name => 'IP Adresa',
Searchable => 1,
Input => {
Type => 'Text',
Size => 40,
MaxLength => 40,
Required => 1,
},
CountMin => 1,
CountMax => 20,
CountDefault => 1,
},
{
Key => 'OS',
Name => 'Operační systém',
Searchable => 1,
Input => {
Type => 'Text',
Size => 100,
MaxLength => 100,
Required => 1,
},
},
{
Key => 'Software',
Name => 'Software (Verze)',
Searchable => 1,
Input => {
Type => 'Text',
Size => 256,
MaxLength => 256,
Required => 1,
},
},
{
Key => 'Aplikace',
Name => 'Aplikace (Verze)',
Searchable => 1,
Input => {
Type => 'Text',
Size => 256,
MaxLength => 256,
Required => 1,
},
},
{
Key => 'HDD_capacity',
Name => 'Kapacita pevného disku',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'RAM',
Name => 'Paměť - velikost (GB)',
Searchable => 1,
Input => {
Type => 'Integer',
ValueMin => 1,
ValueMax => 500,
},
},
{
Key => 'CPU',
Name => 'Procesor - typ rychlost',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
Required => 1,
},
},
{
Key => 'Pole',
Name => 'Pole (Název)',
Searchable => 1,
Input => {
Type => 'GeneralC
Re: [dev] OTRS response on iPad
Hi Marc. Good job! Thanks for fix. I tried it in my test environment and it seems to be working. Today evening I'll implement your fix to my production environment. Jan 2013/5/31 Marc Bonsels > Hi Jan, > > This has been fixed today, please see http://bugs.otrs.org/show_bug.** > cgi?id=9105 <http://bugs.otrs.org/show_bug.cgi?id=9105>. Could you check > if this fix works for you, too? > > TIA, > Marc > > > Am 27.05.13 12:00, schrieb Jan Řežab: > >> Hi all. >> >> I have problem with OTRS 3.2.2 in agent interface on iPad (iPhone) with >> Safari (and Chrome too). When I click on empty answer, Safari (Chrome >> too) freeze. I don't have any idea how debuge it. >> >> Can you help me? >> >> Thanks in advance >> >> Jan >> >> >> __**_ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev> >> >> > > -- > -- > > Marc Bonsels > Developer Research & Development > > OTRS AG > Europaring 4 > D-94315 Straubing > > T: +49 (0) 9421 56818 0 > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT > ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), > Christopher Kuhn, Sabine Riedel > > Making OTRS even better! Exclusive Feature Add-Ons improve usability of > OTRS and > extend its functionality: http://www.otrs.com/en/** > solutions/subscriptions/**feature-add-ons/<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/> > __**_ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev> ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
[dev] OTRS response on iPad
Hi all. I have problem with OTRS 3.2.2 in agent interface on iPad (iPhone) with Safari (and Chrome too). When I click on empty answer, Safari (Chrome too) freeze. I don't have any idea how debuge it. Can you help me? Thanks in advance Jan ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Re: [dev] Owner First and Last name in CustomerTicketZoom.dtl
Hi Michiel, Perfect work. Thanks a lot. ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
[dev] Owner First and Last name in CustomerTicketZoom.dtl
Hi. How is possible add owner firstname and lastname into CustomerTicketZoom.dtl? I tried edit CustomerTicketZoom.pm, but without success. Thanks. Jan ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
