Re: [Dhis2-users] [WISCENTDs] Users disappearing from user groups

[Ramón José Jiménez Pomareta]

Analyzing the log, I think (and hope) this disappearing users issue could
be due to the problem Viet Nguyen mentions on our ticket
https://jira.dhis2.org/browse/DHIS2-2394

The mentioned problem (https://jira.dhis2.org/browse/DHIS2-1969) could be
the cause.

Our 2.27 version is from July 28th while this multiselect problem was fixed
on 2.27 July 31th :)

We will keep you informed.

That's the log that induces me to think that.

* INFO  2017-08-06 22:13:05,231 'auseradmin' update
org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID
(AuditLogUtil.java [ajp-bio-8010-exec-21])
* INFO  2017-09-14 11:53:07,411 'theconcerneduser' update
org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID
(AuditLogUtil.java [ajp-bio-8010-exec-20])
* INFO  2017-10-17 12:39:30,002 'auseradmin' update
org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID
(AuditLogUtil.java [ajp-bio-8010-exec-12])
* INFO  2017-10-18 11:48:19,825 'auseradmin' update
org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID
(AuditLogUtil.java [ajp-bio-8010-exec-5])
* INFO  2017-10-18 11:54:08,088 'auseradmin' update
org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID
(AuditLogUtil.java [ajp-bio-8010-exec-6])
* INFO  2017-10-18 13:19:54,414 'astandardUser??' update
org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID
(AuditLogUtil.java [ajp-bio-8010-exec-7])
* INFO  2017-10-18 14:54:48,160 'auseradmin' update
org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID
(AuditLogUtil.java [ajp-bio-8010-exec-11])
* INFO  2017-10-18 14:54:48,161 'auseradmin' update
org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID
(AuditLogUtil.java [ajp-bio-8010-exec-11])
* INFO  2017-10-18 14:54:48,172 'auseradmin' update
org.hisp.dhis.user.UserGroup, name: GROUPNAME , uid: GROUPID
(AuditLogUtil.java [ajp-bio-8010-exec-11])




2017-10-19 21:46 GMT+02:00 Greg Rowles :

> Hi Lise
>
> Is it possible to look at server log files to monitor any unusual activity?
>
> On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise  wrote:
>
>> Dear all,
>>
>>
>>
>> We are having a problem for the last two days: users are disappearing
>> from user groups!
>>
>>- they used to be part of a user group and they previously entered
>>data in programs available for this user groups
>>- but yesterday and today, when they loged in, they were not granted
>>acces to the program in event capture and when we checked, they were not
>>part anymore to the user group...
>>
>> This happened to (to our knowledge...) 2 users, in 2 different user
>> groups and 2 different programs...
>>
>> Additionally to this, when I go to normal User App and try to add them
>> back to the user group, it does not work... Unless we do it through the Web
>> API...
>>
>> Any idea of why this is happening? And how we can solve the problem?
>>
>> I have opened a JIRA: https://jira.dhis2.org/browse/DHIS2-2394
>>
>> Please this is quite a serious problem as it prevents users from entering
>> data in the platform, and the behavior is quite unpredictable, so other
>> users may disappear from their user groups…
>>
>>
>>
>> Thanks!
>>
>> Lise.
>>
>>
>>
>>
>>
>> Dr. Lise Grout
>>
>> *Epidemiologist*
>>
>>
>>
>> *World Health Organization*
>>
>> *Department of Neglected Tropical Diseases (HTM/NTD/IDM)*
>> *Innovative and Intensified Disease Management Unit*
>> *20, Avenue Appia; CH-1211 Geneva 27*
>> *Tel. **+41 22 791 2341 <+41%2022%20791%2023%2041>*
>>
>> *Mobile +41 79 290 68 61 <+41%2079%20290%2068%2061>*
>>
>> *Skype: tigrouveto*
>>
>> http://www.who.int/neglected_diseases
>>
>>
>>
>> ___
>> Mailing list: https://launchpad.net/~dhis2-users
>> Post to : dhis2-users@lists.launchpad.net
>> Unsubscribe : https://launchpad.net/~dhis2-users
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>
>
> --
> *Health Information Systems Program - South Africa*
> *- - - - - - - **- - - - - - - **- - - - - - - **- - - - - - - **- - - -
> - *
> Mobile  :073 246 2992
> Landline:   021 851 2216
> Skype:  gregory_rowles
>
> ___
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> Unsubscribe : https://launchpad.net/~dhis2-users
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>
>
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Re: [Dhis2-users] [WISCENTDs] Users disappearing from user groups

[Greg Rowles]

Hi Lise

Is it possible to look at server log files to monitor any unusual activity?

On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise  wrote:

> Dear all,
>
>
>
> We are having a problem for the last two days: users are disappearing from
> user groups!
>
>- they used to be part of a user group and they previously entered
>data in programs available for this user groups
>- but yesterday and today, when they loged in, they were not granted
>acces to the program in event capture and when we checked, they were not
>part anymore to the user group...
>
> This happened to (to our knowledge...) 2 users, in 2 different user groups
> and 2 different programs...
>
> Additionally to this, when I go to normal User App and try to add them
> back to the user group, it does not work... Unless we do it through the Web
> API...
>
> Any idea of why this is happening? And how we can solve the problem?
>
> I have opened a JIRA: https://jira.dhis2.org/browse/DHIS2-2394
>
> Please this is quite a serious problem as it prevents users from entering
> data in the platform, and the behavior is quite unpredictable, so other
> users may disappear from their user groups…
>
>
>
> Thanks!
>
> Lise.
>
>
>
>
>
> Dr. Lise Grout
>
> *Epidemiologist*
>
>
>
> *World Health Organization*
>
> *Department of Neglected Tropical Diseases (HTM/NTD/IDM)*
> *Innovative and Intensified Disease Management Unit*
> *20, Avenue Appia; CH-1211 Geneva 27*
> *Tel. **+41 22 791 2341 <+41%2022%20791%2023%2041>*
>
> *Mobile +41 79 290 68 61 <+41%2079%20290%2068%2061>*
>
> *Skype: tigrouveto*
>
> http://www.who.int/neglected_diseases
>
>
>
> ___
> Mailing list: https://launchpad.net/~dhis2-users
> Post to : dhis2-users@lists.launchpad.net
> Unsubscribe : https://launchpad.net/~dhis2-users
> More help   : https://help.launchpad.net/ListHelp
>
>


-- 
*Health Information Systems Program - South Africa*
*- - - - - - - **- - - - - - - **- - - - - - - **- - - - - - - **- - - - - *
Mobile  :073 246 2992
Landline:   021 851 2216
Skype:  gregory_rowles
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[Dhis2-users] [WISCENTDs] Users disappearing from user groups

[GROUT , Lise]

Dear all, 
 
We are having a problem for the last two days: users are disappearing from user 
groups!
they used to be part of a user group and they previously entered data in 
programs available for this user groupsbut yesterday and today, when they loged 
in, they were not granted acces to the program in event capture and when we 
checked, they were not part anymore to the user group...This happened to (to 
our knowledge...) 2 users, in 2 different user groups and 2 different 
programs...
Additionally to this, when I go to normal User App and try to add them back to 
the user group, it does not work... Unless we do it through the Web API...
Any idea of why this is happening? And how we can solve the problem?
I have opened a JIRA: https://jira.dhis2.org/browse/DHIS2-2394
Please this is quite a serious problem as it prevents users from entering data 
in the platform, and the behavior is quite unpredictable, so other users may 
disappear from their user groups…
 
Thanks!
Lise.
 
 
Dr. Lise Grout
Epidemiologist
 
World Health Organization
Department of Neglected Tropical Diseases (HTM/NTD/IDM)
Innovative and Intensified Disease Management Unit
20, Avenue Appia; CH-1211 Geneva 27
Tel. +41 22 791 2341
Mobile +41 79 290 68 61
Skype: tigrouveto
http://www.who.int/neglected_diseases
 


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