Re: [tdf-discuss] User participation - bugtracking
Hi all, what an interesting topic ... Am Montag, den 04.10.2010, 13:20 -0300 schrieb Roman Gelbort: > El 02/10/10 17:07, Friedrich Strohmaier escribió: > > I heavily support this idea. I also saw different bugtracking systems. > > None of them can serve users, because all are developer tools to manage > > bugs and enhancement requests in a effective way. Thus each of them has > > to represent the complexity of that task. There always will be needed > > human filtering to avoid messed up bugtracking systems and > > developers. No problem with an enthusiastic Community ;o)). > > > I agree 100% with this idea! > > A team of comunity members can filtering the bugs and report them. How > to do, is subject of that team organization. In a conference I attended this year (more about Human-Machine Interaction than FLOSS), there has been a presentation about "Who are the people filing bugs for Mozilla stuff?". The final conclusion: Most of the bugs are filed by only few people. If an end-user files an bug, he - most probably - will never do that again. For the latter, several reasons have been stated, e.g. that this particular person might have hoped to get a fix (very!) soon. So yes, I totally second the idea that community members help people to bridge that gap. Those members would - from my point of view - serve as an important interface to the developers (which can now focus on fixing things). Basically, many of the people I know on the users list already do that ... maybe without knowing how important this is :-) Bye, Christoph -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
El 02/10/10 17:07, Friedrich Strohmaier escribió: > I heavily support this idea. I also saw different bugtracking systems. > None of them can serve users, because all are developer tools to manage > bugs and enhancement requests in a effective way. Thus each of them has > to represent the complexity of that task. There always will be needed > human filtering to avoid messed up bugtracking systems and > developers. No problem with an enthusiastic Community ;o)). > > I agree 100% with this idea! A team of comunity members can filtering the bugs and report them. How to do, is subject of that team organization. -- ~~~ Prof. Román H. Gelbort http://www.piensalibre.com.ar 10 años usando OpenOffice.org, libre, gratuito y seguro ~~~ -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
On Mon, Oct 4, 2010 at 1:41 AM, Charles Marcus
wrote:
>> So I read this correctly and you volunteer as bug-filter? :)
>
> Not sure what you mean by 'bug-filter', but I would absolutely volunteer
> to help in triaging (confirming it is a real bug/document formatting
> problem, making sure it isn't a known issue, etc) end user bug reports
> and problem documents.
You make the bug understandable and reproducable, get it assigned by develo
pers.
>
> 1. Making it simple for end users to report bugs means more bug reports
> will be made, and
>
> 2. Providing a way for non-developers to assist in triaging said bug
> reports means those bug reports will be filtered/confirmed before being
> reported to developers, so less developer time will be wasted
> non-developers can make meaningful contributions to the process.
--
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)
vuhung16plus{remo...@gmail.dot.com , YIM: vuhung16 , Skype: vuhung16plus
A brief profile: http://www.hn.is.uec.ac.jp/~vuhung/Nguyen.Vu.Hung.html
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Re: [tdf-discuss] User participation - bugtracking
Hi, :-) Since there's discussion about the projects future tools, Git at http://github.com/ could maybe be a good solution. Some would say it considerably facilitates integrating and managing collaborative contributions. Trac is also said to be another of the best new-generation tools for bug-tracking, revision control, etc. 0.2 cents, HTH. :-) David Nelson -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
On 2010-10-02 4:36 PM, André Schnabel wrote: > On 2010-10-02 4:07 PM, Friedrich Strohmaier wrote: >> Charles Marcus schrieb: >>> There needs to be a really easy way for users to report bugs - >>> then triagers can confirm these bugs, and make sure they get >>> reported properly in the main system... >> I heavily support this idea. I also saw different bugtracking >> systems. None of them can serve users, because all are developer >> tools to manage bugs and enhancement requests in a effective way. >> Thus each of them has to represent the complexity of that task. >> There always will be needed human filtering to avoid messed up >> bugtracking systems and developers. No problem with an enthusiastic >> Community ;o)). > So I read this correctly and you volunteer as bug-filter? :) Not sure what you mean by 'bug-filter', but I would absolutely volunteer to help in triaging (confirming it is a real bug/document formatting problem, making sure it isn't a known issue, etc) end user bug reports and problem documents. 1. Making it simple for end users to report bugs means more bug reports will be made, and 2. Providing a way for non-developers to assist in triaging said bug reports means those bug reports will be filtered/confirmed before being reported to developers, so less developer time will be wasted non-developers can make meaningful contributions to the process. -- Best regards, Charles -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
Am 03.10.10 16:39, schrieb Nguyen Vu Hung: On Sun, Oct 3, 2010 at 3:17 PM, Olivier R. wrote: Le 03/10/2010 00:23, Cor Nouws a écrit : Indeed: https://bugs.freedesktop.org/enter_bug.cgi?product=breOffice LibreOffice is a big project and should have his own bugtracker. Is there something planned about this? I think FreeDesktop's bugzilla is good enough for the time being. This is our *own* bug tracking system. # I prefer Redmine.org but bugzilla is good *enough* Is there any better alternative that you recommend? Bugzilla is a good bugtracking system but as I know we will change to our bugzilla. Atm we shere the bugzilla with many other projects. freedesktop.org is smart for small projects. For LO it's more a temporary solution. For your information the issuetracker on the OOo Project has mor as the duble of Bugs as Freedesktop.org has on all projects ;-) -- My private Homepage: http://www.raphaelbircher.ch/ -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
On Sun, Oct 3, 2010 at 3:17 PM, Olivier R. wrote:
> Le 03/10/2010 00:23, Cor Nouws a écrit :
>
>> Indeed: https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice
>
> LibreOffice is a big project and should have his own bugtracker.
> Is there something planned about this?
I think FreeDesktop's bugzilla is good enough for the time being.
This is our *own* bug tracking system.
# I prefer Redmine.org but bugzilla is good *enough*
Is there any better alternative that you recommend?
--
Best Regards,
Nguyen Hung Vu [aka: NVH] ( in Vietnamese: Nguyễn Vũ Hưng
)
vuhung16plus{remo...@gmail.dot.com , YIM: vuhung16 , Skype: vuhung16plus
A brief profile: http://www.hn.is.uec.ac.jp/~vuhung/Nguyen.Vu.Hung.html
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Re: [tdf-discuss] User participation - bugtracking
Le 03/10/2010 00:23, Cor Nouws a écrit : Indeed: https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice LibreOffice is a big project and should have his own bugtracker. Is there something planned about this? -- Olivier R. == Adresse mail réservée aux listes de discussion.== == Les messages venant d’ailleurs sont _automatiquement_ effacés. == ** E-mail dedicated to mailing-lists. ** ** Messages from anywhere else are _automatically_ erased.** -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
Cor Nouws, 02-10-2010 19:23: Nguyen Vu Hung wrote (02-10-10 23:38) # We are using freedesktop.org's git to manage source code. So, I assume that we also use its bugzilla as the bug tracking system? https://bugs.freedesktop.org/ Indeed: https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice Nice. We should customize this page if possible and make it the default for new users: https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice&format=guided The examples and instructions for browser, mail and mozilla makes me sad. Also a lot of fields com be just left out. We should configure this if allowed by FreeDesktop. -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
Nguyen Vu Hung wrote (02-10-10 23:38) # We are using freedesktop.org's git to manage source code. So, I assume that we also use its bugzilla as the bug tracking system? https://bugs.freedesktop.org/ Indeed: https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice -- - free OpenOffice.org :: LibreOffice - - giving openoffice.org its foundation :: The Document Foundation - -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
Hello,
2010/10/3 André Schnabel :
> Hi,
>
>
> Am 02.10.2010 22:07, schrieb Friedrich Strohmaier:
>
>>
>> I heavily support this idea. I also saw different bugtracking systems.
>> None of them can serve users, because all are developer tools to manage
>> bugs and enhancement requests in a effective way. Thus each of them has
>> to represent the complexity of that task. There always will be needed
>> human filtering to avoid messed up bugtracking systems and
>> developers. No problem with an enthusiastic Community ;o)).
>
> So I read this correctly and you volunteer as bug-filter? :)
# We are using freedesktop.org's git to manage source code.
So, I assume that we also use its bugzilla as the bug tracking system?
https://bugs.freedesktop.org/
--
Best Regards,
Nguyen Hung Vu [aka: NVH] ( in Vietnamese: Nguyễn Vũ Hưng
)
vuhung16plus{remo...@gmail.dot.com , YIM: vuhung16 , Skype: vuhung16plus
A brief profile: http://www.hn.is.uec.ac.jp/~vuhung/Nguyen.Vu.Hung.html
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Re: [tdf-discuss] User participation - bugtracking
Hi André, *, André Schnabel schrieb: >Am 02.10.2010 22:07, schrieb Friedrich Strohmaier: >> I heavily support this idea. I also saw different bugtracking >> systems. None of them can serve users, because all are developer >> tools to manage bugs and enhancement requests in a effective way. >> Thus each of them has to represent the complexity of that task. >> There always will be needed human filtering to avoid messed up >> bugtracking systems and >> developers. No problem with an enthusiastic Community ;o)). >So I read this correctly and you volunteer as bug-filter? :) Shure, why not? That's already taking place on users mailinglist or dev mailinglist: someone is reporting "strange behavior". Then it is filtered whether this is local problem, platform problem or software problem. Now setting up a report or finding an existing one which is remembered by someone is something usual. Ubuntu has a bug squad team which people like to join and help out. Why shouldn't that work with LibO? Shure, this is a short term description - nevertheless I think this is the way to connect userpower and developer power and that one, not to end up as we did in issuetracker. Gruß/regards -- Friedrich Ansprechpartner / contact person for the "PrOOo-Box" german language OpenOffice.org and more on CD/DVD http://prooo-box.org -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking
Hi, Am 02.10.2010 22:07, schrieb Friedrich Strohmaier: I heavily support this idea. I also saw different bugtracking systems. None of them can serve users, because all are developer tools to manage bugs and enhancement requests in a effective way. Thus each of them has to represent the complexity of that task. There always will be needed human filtering to avoid messed up bugtracking systems and developers. No problem with an enthusiastic Community ;o)). So I read this correctly and you volunteer as bug-filter? :) regards, André -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
Re: [tdf-discuss] User participation - bugtracking (was:LibreOffice general ideas and suggestions)
Hi Charles, *, Charles Marcus schrieb: >On 2010-10-01 6:23 PM, Alexandro Colorado wrote: [.. Bugtracker ..] >> OOo wasn't really that hard to get, compared to other bug reports >> the form is pretty standarized. [..] >I have used more than a few bug reporters, and Openoffice.orgs was >terribly complicated, especially for casual users who wanted to report > a bug. >There needs to be a really easy way for users to report bugs - then >triagers can confirm these bugs, and make sure they get reported >properly in the main system... I heavily support this idea. I also saw different bugtracking systems. None of them can serve users, because all are developer tools to manage bugs and enhancement requests in a effective way. Thus each of them has to represent the complexity of that task. There always will be needed human filtering to avoid messed up bugtracking systems and developers. No problem with an enthusiastic Community ;o)). [..] Gruß/regards -- Friedrich Ansprechpartner / contact person for the "PrOOo-Box" german language OpenOffice.org and more on CD/DVD http://prooo-box.org -- To unsubscribe, send an empty e-mail to discuss+unsubscr...@documentfoundation.org All messages you send to this list will be publicly archived and cannot be deleted. List archives are available at http://www.documentfoundation.org/lists/discuss/
