[IxDA Discuss] [Event] IxDA Colorado - April 10, 2008 - When Interaction Design Leads the Way

[Oleh Kovalchuke]

First IxDA Colorado meeting!
Mark your calendar and come out from behind your desk

WHEN:  Thursday, April 10 2008.  Networking at 6 PM, speaker at 6:20
PM, more networking and discussion at 7 PM.  We leave the room at 7:30 PM.

TOPIC: "When Interaction Design Leads the Way" - informal discussion
of when and how interaction design leads product development.

SPEAKER: Josh Zapin, PMP, Director of Project Management at
Texturemedia in Boulder (http://www.texturemedia.com).  And you -
audience participation is encouraged.

WHERE: Panera Bread in Capitol Hill, 1330 Grant Street, Denver, CO 80203
Free parking on the street after 6 PM.

COST: Meeting is free, but buy dinner if you like.

For details please
see:  http://ixdacolorado.collectivex.com/calendar/event/2008/4/10/41575

We won't be sending another April meeting notice to this
international list.  If you want local job leads and meeting
announcements, please join IxDA Colorado now:
http://ixdacolorado.collectivex.com

Looking forward to meeting you,
Oleh Kovalchuke and Laurie Lamar, IxDA Colorado Co-Chairs

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Re: [IxDA Discuss] Repurposing Personas

[henry escoto]

Adrian,

i think using persona's beyond their usual purpose is a great way to connect 
all employees to their customer base. It implies:

» company wide focus on finding solutions for specific problems and audiences
» knowledge of customer [economic] patterns and [purchasing] ideals/goals
» development of creative/out of the box thinking when it comes to meeting 
customer needs

my company tends to view persona's mainly as a driver of product design. but it 
also communicates such findings to all areas of the business to expand employee 
views. It seems like a no brainer really.

But where i think this idea falls apart is within "diverse cultural spaces"; 
where the ratio of your customer base is heavily mixed with different 
ethnicities. Persona's as a whole (in my opinion) tend to suffer from 
"lump-a-lities"; where behaviours over reach cultural differences.

And lets not even discuss international scenarios. hay caramba!

:)
 
--

Henry E.
email » [EMAIL PROTECTED]
ym+im » pixelnovae

- Original Message 
From: Adrian Chong <[EMAIL PROTECTED]>
To: IxDA Discuss <[EMAIL PROTECTED]>
Sent: Monday, March 31, 2008 3:00:38 PM
Subject: [IxDA Discuss]  Repurposing Personas

Just wondering if anybody has found it useful to repurpose personas
that were created for a specific project into another area of the
company. I.e. have you successfully translated personas into something
that call center customer service reps can use to identify common
problems and possible solutions. Or get your frontline staff into the
headspace of a user to have empathy over a technology problem or
service.

Any tactical examples would be much appreciated or a good bashing on
why this shouldn't be done.

Thanks!

-- 
Adrian Chong
www.adrianchong.com/blog

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[IxDA Discuss] JOB: New York City, User Experience Lead, Contract, JPMorgan Chase

[Karen Pascoe]

User Experience Leads
Contract/Freelance, New York City
JPMorgan Chase – Treasury and Securities Services, Client Access

The user experience team is growing as we continue to deliver a broad
range of improvements to customer facing technology projects within
the wholesale banking division of JPMorgan Chase.

We are dedicated to best practices in user-centered design as seek to
revamp the way our global client base interacts with us online. We're
adding some professionals to the team on a project basis, mid to
senior level, starting immediately.

We are looking for creative professionals to join our team who have
demonstrated expertise in information architecture, interaction design
and related disciplines. Our projects simplify our how our clients
work with us, so we seek people who know how to make complex tasks
seem easy. Demonstrated project work in functionally rich websites or
applications is preferred. Strong consultative and communications
skills are required.

Our current opening is on a contract basis. We anticipate FT openings
later this year, so feel free to reach out if our team seems like a
good fit.

Interested candidates should send resumes and work samples to
[EMAIL PROTECTED]

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[IxDA Discuss] Repurposing Personas

[Adrian Chong]

Just wondering if anybody has found it useful to repurpose personas
that were created for a specific project into another area of the
company. I.e. have you successfully translated personas into something
that call center customer service reps can use to identify common
problems and possible solutions. Or get your frontline staff into the
headspace of a user to have empathy over a technology problem or
service.

Any tactical examples would be much appreciated or a good bashing on
why this shouldn't be done.

Thanks!

-- 
Adrian Chong
www.adrianchong.com/blog

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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Tim Au Yeung]

Based on 63,000+ visits and 1,500,000+ page views over the past three 
months for one of our sites, we running into 0.44% IE on Mac usage -- 
that's against an audience where you might be concerned about those things.

Tim

Tim Au Yeung
University of Calgary


Zack Frazier wrote:
> Perhaps a bit off topic, but ...
>
> I was hoping a few of you might have (or wouldn't mind asking around  
> to get some) stats on visitors using IE 5 on the Mac. As a percentage  
> of users, I expect it to be small but I have no hard numbers.
>
> Any help is appreciated. Thanks.
>
> Zack Frazier
>
>   


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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Zack Frazier]

IE 5.5 is DEAD!

After a little searching, I found that ...
* One of our biggest clients had less than 30 Mac IE 5.5 users over  
the last 3 months (averaging about 0.003% of visitors)
* Only one of our clients requires us to test IE 5.5 (on the PC) and  
none require Mac IE 5.5

This is all good evidence that development time should not be wasted  
fixing IE 5.5 (for any OS).

Thanks.

Zack

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Re: [IxDA Discuss] Vista Fonts and OpenType

[Andrei Herasimchuk]

My apologies... I was probably a bit unclear. A few people sent me  
links on where I could obtain these fonts by actually having to  
purchase them. I already know about those avenues.

But I don't want to buy these fonts for every single machine in my  
design studio, costing me upwards of $10,000 and more as I hire more  
people. I want them released for free.

Why?

We don't use them because we necessarily like them. In fact, I think  
2/3 of them a bit clunky and would never use them on 90% of my work.  
We use them because Microsoft is basically asking us to in order to  
design good looking products for Vista. Why on earth I should pay for  
the privilege of making Microsoft look better by using the fonts that  
they explicitly designed to make their OS look better in comparison  
to Apple is utterly beyond me.

-- 
Andrei Herasimchuk

Principal, Involution Studios
innovating the digital world

e. [EMAIL PROTECTED]
c. +1 408 306 6422



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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Tim Barkow]

I just checked google analytics for one of my sites that's been  
getting a lot of mainstream traffic. In the past two months, we've  
received more than 189,000 visits. I don't see IE 5/ Mac, although I  
do see 4 visits from an unspecified IE.

Also, IE/Windows is about 45% of total visitors.



On Mar 31, 2008, at 8:40 AM, Zack Frazier wrote:
> Perhaps a bit off topic, but ...
>
> I was hoping a few of you might have (or wouldn't mind asking around
> to get some) stats on visitors using IE 5 on the Mac. As a percentage
> of users, I expect it to be small but I have no hard numbers.
>
> Any help is appreciated. Thanks.
>
> Zack Frazier
> --
> Senior Developer
> VSA Partners, Inc.
> 1347 South State Street
> Chicago, Illinois 60605
> http://www.vsapartners.com
>
>
>
>
>
> 
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[IxDA Discuss] Vista Fonts and OpenType

[Andrei Herasimchuk]

Ok... I'm sending this to the mailing list because I know Chris and  
some other Microsoft people are reading this...

Will Microsoft PLEASE... PLEASE for the LOVE OF GOD and yes... I  
am SHOUTING

Will you guys please please please release a legitimate OpenType set  
of the Vista fonts, so those of us designers who choose to do our  
work on a Macintosh can prototype and mockup our products for our  
clients using these wonderful new fonts, all the while further  
encouraging them or organizations to stop using Arial or Trebuchet?

-- 
Andrei Herasimchuk

Principal, Involution Studios
innovating the digital world

e. [EMAIL PROTECTED]
c. +1 408 306 6422


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[IxDA Discuss] JOB: Information Architect, Framingham, MA, Staples, Contract

[Vinita Vora]

Staples have an immediate need for an IA to work on browser-based
interfaces.



This is a short-term contract position (3-4 weeks) with the possibility to
convert to longer (~8-12 weeks). You will be required to work at our
headquarters in Framingham (we can not pay relocation costs for contract
work)



The scope of the work will comprise of creating process flows and wireframes
based on understanding gleaned from existing systems, prototypes,
requirement sessions and ongoing ethnographic user research.



If you are interested please respond to [EMAIL PROTECTED] with the
following:



- Resume

- Work Samples (wire frames, flows, case studies, etc.).

§ Please zip if more than 1MB.

- Rate

§ If you are responding as a company, please give a range per the
type of services you offer. If you are an independent feel free to give a
range based on duration of work.



Usability and Information Architecture at Staples

The Usability Group at Staples supports our Retail Stores, Catalogs and Web
Sites. We are responsible for research and functional design of both
employee and customer interfaces. We tackle a wide variety of artifacts
including web interfaces, packing slips, store signage, green screens and
marketing materials.



We are located about 30 minutes west of Boston in Framingham, MA. Depending
on the nature of the work we may require consultants to be on site for weeks
or months at a time. However, from time to time there are opportunities to
work remotely.


-- 
Vinita Vora
Information Architect
Staples
[EMAIL PROTECTED]

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[IxDA Discuss] JOB-Lead UX Analyst-Atlanta, GA-PracticeWorks-Full Time

[Scott Green]

For further information, please visit www.practiceworks.com. Select "Contact 
Us", then "Careers at PracticeWorks

 

 

Company: PracticeWorks

Industry: Dental Practice Management and Imaging

Job Description:

Overview 

As the User Experience lead you will be responsible for ensuring that we 
develop intuitive, attractive, compelling software.  You will be responsible 
for development and communication of the tools and processes that ensure the 
Experience vision is communicated and implemented across all the stakeholder 
teams. 

The UX Lead is a key member of the Global Software Team, working with that team 
to deliver the overall strategy of an integrated dental software suite. 

Based in Atlanta 
Reports to the Global Director, Dental Software Platforms. 

· Duties 

o   Work closely with Global S/W Team and other stakeholders leveraging 
customer requirements and usability research to develop intuitive software 
which 
- applies best practices for user-centric and visual design 
- reflect best practices for usability 
- is harmonious with corporate identity and presence 
- is highly compelling and visually enticing 

o   Work with Global S/W team and other project stakeholders to develop UI 
vision and Style guide which reflects best practice and is harmonious with 
corporate identity and presence. 

o   Work with PLM, R&D and selected 3rd parties to develop creative designs 
which reflect best practices and corporate identity. 

o   Visit dental practices; observe and understand where and how software can 
make a positive impact on the environment; leverage findings when developing 
software guidance and UI/UX designs. 

o   Provide leadership and mentorship of other members of the UX team. 

o   Work with Global S/W Team to establish a robust, measurable process to the 
capture and development of UI and UX requirements. 

o   Perform critical analysis of existing development and make recommendations 
to improve their UI and overall experience 

o   Facilitate design, concept and prototype sessions; develop an effective and 
efficient prototyping/storyboard process to communicate user experience visions 
to stakeholders 

o   Develops and maintains knowledge, including reviewing alternative products 
and services, through detailed research including periodical reviews, trade 
show attendance, attending lectures and seminars, visiting industry and 
competitor related websites, attending industry symposiums, and monitoring 
activities of various industry associations and/or governing bodies. 

o   Skills

 

§  (1) Acute observation skills; must be able to demonstrate the art of 
watching and listening, as apposed to seeing and hearing. 

§  (2) An extremely strong comprehension and understanding of user behaviour 
and how it relates to UI design and of the benefits of good usability and 
experience within software. Solid understanding of market trends and software 
innovations 

§  (3) Superb information design abilities, fastidious and efficient production 
and optimization habits, and impeccable problem solving skills 

§  (4) Excellent communication and presentation skills; 

· a. ability to present project progress to a variety of audiences from 
leadership team to individual team members. 

· b. Articulate (both verbally and written) vision and usability 
requirements to other project stakeholders 

§  (5) Strong leadership, negotiation and interpersonal skills 

§  (6) Excellent task management both personal and of others 

§  (7) Excellent traceability of decisions and tasks undertaken 

§  (8) Able to produce results independently as well as collaboratively in a 
team environment 

§  (9) Strong skills in tools like MS Blend/ XAML, Flash, Illustrator, Visio 
(or similar) and PhotoShop 

§  (10) Ability to work within multiregional team - good multicultural skills 

§  Strong analysis skills; able to understand and interpret usability 
requirements 

§  Ability to manage and coordinate multiple projects 

§  Must be self-motivated, a good communicator, comfortable with following 
direction, and able to balance great design with meeting challenging deadlines 

§  Experience in a related medical, dental or imaging field desirable but not 
essential. 

o   Experience 

§  At least 5 years experience within UI and UX design and have a strong 
understanding of user-centred design best practices and trends 

§  At least two years experience managing a team of analysts 

§  Experience of working in an Agile environment would be desirable. 

§  A track record of delivering innovative software solutions. 

§  Experience the medical, dental or imaging space advantageous but not 
essential. 

o   Deliverables 

§  Primary: Highly intuitive, attractive software 

§  Secondary: User Experience Vision 

§  User Experience guide 

§  Low-fi prototypes 

§  Information flows 

§  Storyboards 

§  Persona's 

§  Wireframes 

§  Screen mock-ups 

§  User Interface controls and concept

[IxDA Discuss] JOB: Manager, User Interface Design, 10 minutes South of SF, Recruiter, Full time

[Eric Manke]

Title: Manager, User Interface Design
Location: 10 minutes South of SF
Compensation: To low 100's + bonus + equity

A leading national retailer is searching for a Manager, UI Design to
manage three designers in determining the look and feel of the user
interface and/or areas of the its online store. The Manager of UI
Design will prioritize the team's design work; provide feedback;
develop processes; grow and develop talent; and ensure that best
practices for user-centered design, marketing, business strategies
and vision for the UE and Marketing teams are upheld. In addition,
the Manager will be responsible for the overall design of mid-sized
and large projects.

The ideal candidate will have seven to nine years of design
experience as well as experience managing UI design teams or will be
a designer ready to take the next step.

Responsibilities:
* Work closely with Senior Manager, IA, Content, Producers and
business and marketing owners to establish how Design will achieve
project or company goals
* Assist with setting design direction for overall site experience
and ensure projects adhere to that direction
* Help develop and maintain an interactive style guide to ensure
site UI guidelines are understood and enforced by internal and
external processes
* Collaborate successfully within the design team and creative team
* Assist Senior Manager in in leading and guiding team in day-to-day
to day execution of work through governance routines
* Manage a team of three; lead formal and informal critiques, give
effective and actionable feedback
* Share site standards as they evolve; assist Senior Manager with
improving processes and driving implementation of changes
* Review production specifications for HTML; consult with producers,
HTML and email teams to implement designs
* Ensure that best practices for user-centered design, marketing,
business strategies and vision for the UE and Marketing teams are
upheld

Requirements:
* More than six years of professional design experience, including
at least two years of professional Web and/or print marketing design
experience
* At least two years of management experience
* Diverse design experience and talents (Web design, print and/or
packaging, identity design, for a range of clients)
* Retail or e-commerce background preferred
* A college degree in Graphic Design, Interaction/Digital Design, or
other Communications Design-related field preferred
* User Interface and/or Information Architecture courses
* Exposure to and understanding of Flex/Flash 9 environments preferred
* Awareness and thought leadership in Web 2.0 design principles preferred


If you feel that you are qualified for this position, please email
me a Word doc or PDF version of your resume and link to your
portfolio. Candidates must provide a portfolio, including examples
of interactive and application work and must be authorized to work
in the United States on a full-time basis for any employer.

Please note:
*Resumes submitted without a portfolio will not be reviewed.
*Not all resumes will receive a response.

Jessie Stehle
Creative Recruiter
Email: [EMAIL PROTECTED]
Site: http://www.cm-recruiting.com
LinkedIn: http://www.linkedin.com/in/jstehle

*If you know of someone who you would like to refer for this
position, please have him or her email me directly and mention your
name. If you would like to refer someone confidentially, please
mention this in your email. I can pay a $1,000 - 3,000 referral fee
for each hired candidate.*


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[IxDA Discuss] JOB: Lead Interaction Designer, San Francisco, Recruiter, Full Time

[Eric Manke]

Title: Lead Interaction Designer
Location: San Francisco
Salary: 90's + bonus + stock options + outstanding vacation and benefits

An innovative, global financial institution is seeking a Lead 
Interaction Designer with experience in Web applications, interaction 
design, product development and usability. This is a unique opportunity 
to join a small creative group with enormous influence in shaping one of 
the most commonly used financial sites globally. You will be part of a 
team that works on many unique business projects.

The Lead Interaction Designer works closely with design platform and 
production management team, usability engineering, customer experience 
quality management leaders and reports to broader design teams and their 
leaders (e.g., user experience design studio director).

Responsibilities:
* Responsible for supporting the growth and development of in-discipline 
expertise
* Manage design resource pool and of resource augmentation capability 
process via vendor relationships
* Managing a team of designers who specialize in interaction design and 
information architecture who are responsible for project deliverables
* Generate high-quality conceptual and detailed design deliverables
* Ensuring that staff members are trained and adhere to all requirements

Requirements:
* More than five years of experience
* Experience managing a turnaround situation, startup and mature business
* Bachelor's degree in Graphics, Human Computer Interface, UI, Fine 
Arts, or Technology (Master's degree desired)

If you feel that you are qualified for this position, please email me a 
Word doc or PDF version of your resume and a link to your portfolio.

Please note:
*Resumes submitted without a portfolio will not be reviewed.
*Not all resumes will receive a response.

Jessie Stehle
Creative Recruiter
Email: [EMAIL PROTECTED]
Site: http://www.cm-recruiting.com
LinkedIn: http://www.linkedin.com/in/jstehle

*If you know of someone who you would like to refer for this position, 
please have him or her email me directly and mention your name. If you 
would like to refer someone confidentially, please mention this in your 
email. I can pay a $1,000 - 3,000 referral fee for each hired candidate.*


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Re: [IxDA Discuss] Semantics: "Design Research" and "User Research"

[Gretchen Anderson]

Design Research is research that informs the design of a
product/products that may or may not involve talking to users.

User Research is research that involves talking to users. It most often
is used to inform the design of a product but might also be used to
define an opportunity area before a product has specifically been
envisioned.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Rob
Tannen
Sent: Saturday, March 29, 2008 1:14 PM
To: IxDA Discuss
Subject: [IxDA Discuss] Semantics: "Design Research" and "User Research"

I often see (and use) the terms Design Research and User Research
interchangeably, although I believe they are overlapping, but different.

-Design Research: This is the broader term.  It can refer to the study
of design itself (meta-research, if you will).  It can also refer to
research done in the context of design, but that can include research on
materials, processes, users, etc.  For example, comparing different
types of display technologies, from the perspectives of cost, power
consumption or legibility are all cases of design research.

-User Research: The study of the users of a product or system (or
potential users for a new one), that can include ethnography, usability
testing, etc to inform the appropriate design of that product. 

So according to my definitions, User Research is really a type of Design
Research, and not all Design Research is User Research.  

Is there any consensus on this (loaded question)?

Best Regards,

Rob Tannen, PhD
Director of Research
 
direct 215-209-3042
main 215-561-5100
www.bresslergroup.com


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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[interactive]

Hi Zack,

On one of the B to C sites I manage there were 112,000 unique  
visitors, 121 of whom used IE 5 on the Mac. On a B to B site I manage,  
albeit with much lower traffic, 0 visitors used IE 5 on the Mac.

brian fidler
___

http://www.brianfidler.com


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[IxDA Discuss] Web Site Navigation Best Practices - Use of Tabs, Mouse-overs, Breadcrumbs and Left Hand Column Navigation

[Hickman, Oliver (US - Atlanta)]

Can anyone refer me to some material that explores user interaction
design best practices in the context of using various web site
navigation constructs (tabs, mouse-overs, breadcrumbs and left hand
column navigation)?

 

I have managed a number of employee portal implementations over the
years.  These implementations have involved a variety of vendor portal
(and web content management) products but they typically, in varying
degrees, leverage some combination of tab, mouse-over, breadcrumb and
left hand column navigation functionality.  

 

>From a user interaction design best practice perspective, are there any
guidelines available as regards the following?

1)The use of one or two levels of tabs to govern the high level
employee portal information architecture

2)The use of the left hand navigation column navigation in
combination with the tab navigation construct

3)The use of the mouse-over navigation (to navigate to lower level
pages) in combination with the tab and left hand navigation constructs

4)The use of the breadcrumb navigation in combination with the
mouse-over, tab and left hand navigation constructs.

 

Thanks!

 

Regards

 

Oliver Hickman

Deloitte Consulting, LLP

Direct: +1 404 631 3993

Main: +1 404 631 3000

Mobile: +1 404 271 1518

Fax: +1 404 631 8810 

[EMAIL PROTECTED]  

www.deloitte.com  


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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Barbara Ballard]

On Mon, Mar 31, 2008 at 10:40 AM, Zack Frazier <[EMAIL PROTECTED]> wrote:
>  I was hoping a few of you might have (or wouldn't mind asking around
>  to get some) stats on visitors using IE 5 on the Mac. As a percentage
>  of users, I expect it to be small but I have no hard numbers.
>
Um, what market? I just checked for my site's visitors, and 4 of
31,000 hits were from IE 5/Mac. Then again, only 45% of my hits are
from IE at all.


-- 
Barbara Ballard
[EMAIL PROTECTED] 1-785-838-3003

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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Kim Bieler]

I'm monitoring Google Analytics on two sites. Out of 3,600 total  
visitors to both sites, one person came in on Explorer for Mac  
(version 5.23). We had more visitors using Netscape (14).


-- Kim


+ + + + + + + + + + + + + + + + + +
Kim Bieler Graphic Design
www.kbgd.com
+ + + + + + + + + + + + + + + + + +




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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[mark schraad]

not sure how valid these stats are...
somewhere between .05 and .3 - but it sounds to high to me.

http://www.upsdell.com/BrowserNews/stat.htm









On Mon, Mar 31, 2008 at 12:05 PM, Brandon E.B. Ward <[EMAIL PROTECTED]>
wrote:

> IMHO - None. No hard data needed.
>
> I will never support that browser again, nor will I recommend it be
> supported. It's very old, outdated, no longer downloadable, nobody supports
> it and it's crazy-broken.
>
> If this is elitist in any way so be it. You have to draw the line
> somewhere.
>
> B
>
> On 3/31/08 8:40 AM, "Zack Frazier" <[EMAIL PROTECTED]> wrote:
>
> IE 5 on the Mac. As a percentage of users,
> 
> Welcome to the Interaction Design Association (IxDA)!
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Re: [IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Brandon E.B. Ward]

IMHO - None. No hard data needed.

I will never support that browser again, nor will I recommend it be supported. 
It's very old, outdated, no longer downloadable, nobody supports it and it's 
crazy-broken.

If this is elitist in any way so be it. You have to draw the line somewhere.

B

On 3/31/08 8:40 AM, "Zack Frazier" <[EMAIL PROTECTED]> wrote:

IE 5 on the Mac. As a percentage of users,

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Re: [IxDA Discuss] At what point does a mailing list become counter-productive?

[David Malouf]

Hi Zack,

I have heard the call for separate lists for the last 4 years. This is not a
new request. I will put forward that the success of this global community is
for the exact reason of NOT doing that.

But let's put that a side for a moment.
Here has been my long time beef with separated discussions ...

*Fragmentation* & *Redundancy*
Is the needs of Mobile that much different than the needs of web? from an
IxD perspective? If we are indeed about Interaction Design, doesn't it
generalize across mediums more significantly than it specializes?

How do we connect among different threads in such a way that doesn't
re-burden the site, and how does that just not lead to a single list again?

It all sounds nice to say separate lists, but when you start modeling it
across different user types, it really begins to fail for more people than
the current model does with specific caveats.

The current web site + RSS model is not fully baked yet. There is a bigger
vision that is being explored and will need time, resources (human &
machine) & money to make happen.

If people want to ONLY follow mobile, then heck, do that. Content can be
tagged "mobile" and anyone who only wants to follow mobile can create an RSS
feed that follows only that tag. For the person who wants everything, it is
completely unaffected.

The issue is how does the tagging occur. I would put out there that our
primary tags are fairly predictable and there is auto-tagging technology out
there that could easily with pretty good success tag our content on the list
pretty well.

Personally, I find the multi/single list aspect of our problems to be the
least significant. To me, how do we have a system that encodes knowledge as
separate from the conversation? How do we get to the nuggets without the "me
toos" and the "flame bait" that gets in the way. If we did this, search and
auto-tagging would be that much more valuable. I'm all for the conversation.
it is an important if not vital part of the community, but only in real
time. It is valueless after that moment of being spoken and heard. It's
value is one of bridging and relating, but not part of the need of knowledge
explicitly.

When it comes to separate lists, the other major need is multi-lingual and
multi-local. How do we learn from each other (1 of the most valuable parts
of this list/community) if we are holding separate conversations, and these
conversations are in different languages? Is there a need for us to have a
code of moderation where people on different local/lingual lists are
responsible for feeding back to global and taking from global? How does
global feed the other direction more actively?

I would say that there are some easy separations:
Announcements (we have that already)
Jobs (we probably should do this, but I have to say that a large number of
people find value in these job postings, and said they wouldn't subscribe to
a separate list for them though.)

Things that are more content/practice/discipline related I have a harder
time with personally.

For the time being though, I suggest that anyone who feels that things
should change and they have a strong vision of what they want to happen
should create 5-10 wireframes that communicate their vision (modeling is
key) and 5 slide deck explaining why their idea is better than what we got
and won't create more problems and has a plan for how to achieve that
vision.

Feedback is great ... initiative gets things done.

-- dave


-- 
David Malouf
http://synapticburn.com/
http://ixda.org/
http://motorola.com/

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[IxDA Discuss] REQUEST: Stats on Mac IE 5 ...

[Zack Frazier]

Perhaps a bit off topic, but ...

I was hoping a few of you might have (or wouldn't mind asking around  
to get some) stats on visitors using IE 5 on the Mac. As a percentage  
of users, I expect it to be small but I have no hard numbers.

Any help is appreciated. Thanks.

Zack Frazier
--
Senior Developer
VSA Partners, Inc.
1347 South State Street
Chicago, Illinois 60605
http://www.vsapartners.com






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Re: [IxDA Discuss] Don't listen to your customers.

[Zack Frazier]

This article about Ketchup, of all things, is a good reminder that  
market forces and embedded tastes cannot be underestimated ...
* http://www.gladwell.com/2004/2004_09_06_a_ketchup.html


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Re: [IxDA Discuss] At what point does a mailing list become counter-productive?

[Dan Saffer]

At the November IxDA Board Retreat, we discussed extensively the pros  
and cons of splitting up the mailing list into multiple lists.  
Ultimately, we decided not to, although obviously the topic is open to  
revisiting.

Why did we decide to retain the one list (despite the increased level  
of traffic, which we are all painfully aware of)?

1. As has been been pointed out, there are multiple ways to follow the  
mailing list, and now, thanks to Jeff Howard, even one more way.

2. Community would be lost if we started breaking up the list into sub- 
groups (web, consumer electronics, etc.). We felt that the various  
mediums had a lot in common and could share between them.

3. We did not want to turn the main mailing list into a dumping ground  
of crap topics.

4. We wanted to retain some measure of serendipity to the list.  
Splitting the list might mean you never see an interesting post on  
another list you might care about (but didn't know you would care  
about).

5. Threads evolve. What can start as something interesting to only a  
small group of people can organically widen and be useful to lots of  
people.


We did toy with the idea of a paid-membership-only mailing list, but  
we also felt that our inclusiveness and low-barrier to entry was a  
better model for the organization.

Anyway, still open for debate, but that was our reasoning (as I recall  
it).


Dan



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Re: [IxDA Discuss] Fighting trolls

[Ilan Volow]

Sorry I'm a little late to the discussion.

Regarding FAQ's: If someone is a producer of some kind of technology  
(software, hardware, gardening tools, whatever), they really should  
be reading the FAQ's for their own product; if dozens of people are  
asking over and over again how to do something that should in theory  
be simple, that might just be a hint that something in the design of  
their product needs to change.

Instead of asking

"How do we get people to stop asking the same question about how to  
add ringtones to their RAZR?"

Perhaps we should go one step further and ask:

"Why are so many people asking the same question about how to add  
ringtones to their RAZR?"

Perhaps mailing lists might just qualify as a quasi-ethnographic  
study tool.

On Mar 27, 2008, at 11:22 AM, Calvin Park 박상빈 wrote:

>> I question the initial premise of this post; is Trolling a problem  
>> on this
>>  list, (specifically individuals Trolling, with no malice - #3)?
>
> For some cases, it can be a problem. For example, I enjoy going to
> howardforums.com which is a cellphone hacking community. That forum
> suffers greatly from new members asking HOW DO I ADD FREE RINGTONES TO
> MY NEW RAZR THX every.single.day. I'm not even joking about the caps
> and the tone of the voice either. Questions like this has been
> answered at least 20 times, and at this point, the question serves no
> value but degrading the signal to noise ratio. It makes the site
> harder to use because of the useless information like that, and it
> eventually renders the site useless.
>
> I understand where the members of this mailing list is coming from
> when you say "respect the new users", but in some cases, new users
> must be forced to search unless you want your site to end up in a pile
> of junk.
> 
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Ilan Volow
"Implicit code is inherently evil, and here's the reason why:"




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Re: [IxDA Discuss] At what point does a mailing list become counter-productive?

[Zack Frazier]

Thanks.

While I appreciate everyone's preferred method to experience this  
list, the fact remains that it may not be working for all types of  
readers. Just because some prefer not to read everything, while others  
prefer to monitor by RSS, while others like setting up rules doesn't  
change the fact that the list could be more focused.

As I asked before, being a UXD list and with all the talk about  
creating experiences for all types of users, has anyone thought about  
how a mailing list falls into UXD?

I do see that there are multiple ways to read and search content which  
is great, but I still believe that multiple lists could open the IxDA  
experience to an even wider audience and could shield against  
ghettoization.  I mean, isn't IxDA building a brand here as well?  
Aren't more eyes a good thing?

Zack


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Re: [IxDA Discuss] Don't listen to your customers.

[AJKock]

I am going to get slightly philosophical and maybe it will illustrate
the topic better/differently.

People have functions
Products serve functions
People rarely think about these functions, they just do them.
Therefore asking people about these functions rarely gives you the
right answer, because people don't think about them.
But we ask people for other reasons: For example, you need to make
sure that your definition of their environment corresponds with their
definition of their environment, so that you are both on the same
wavelength and your deductions are not based on assumed facts.

So, whichever test you use, understand what you are learning from that
test and the relevance. Now put all these famous quotes in context and
you will understand that they all listen to their target market, they
just do it different. When something like "You have to listen to your
customers" becomes fashionable, people tend to use it at inappropriate
times. There is a correct place and time for everything and there is
more than one way of "listening".

Addition:
The Evolution of Functions & Products
What are functions? Functions are things you do everyday: You go to
work, you work on a PC, you write with a pen, etc. It is everything
that you do.
What are products? Products are everything that you use to complete
those functions: A car to drive to work, a Dual Core PC to do work on,
a Parker to write with, etc.
In general, we do functions and we have to get them done. Any product
that improves the time it takes to get things done is a plus and if it
does it better, it is another plus. Now the problem with getting
things done is that we suddenly have more time available, but that
leads to us adding more functions and the cycle continues.

Example: Compare your original PC with your current one. How fast was
the original and how many things did you do with it? How fast is the
new one and how much are you doing with it now? Yet, we still complain
that our current PC's are slow when we want to get things done, when
it is probably 20 times faster than our original PC. Why is that?

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[IxDA Discuss] auto-account creation

[Tori Breitling]

I'm interested in any information I can find on the effectiveness of
websites creating auto-accounts. The only examples I can find so far are
like what happens when a user posts a comment on engadget: an email is sent
to the user's account, where they have to click the link to post the
comment. Additionally, in the bottom of that email, is an auto-generated
user name and password, for the poster's theoretical subsequent visits.

Does anyone know how effective this is? Do users see this info and use it on
subsequent visits?

The (unreleased) social app I'm working on takes this one step farther, and
uses the send-to-a-friend paradigm to create an auto-account. When the
"friend" clicks the link in their email to see the content, the
auto-generated account info (along with links to edit username and password)
are displayed on the page with the message/content they hopefully will
interact with. (The auto-generated account info will also be in the email).
Essentially, then, the send-to-a-friend action creates auto-accounts for all
recipients of those emails.

Anyone have any thoughts, anecdotal or otherwise, as to whether users
understand the idea of an auto-generated account, and if it indeed works to
remove barrier to participation?

Thanks,

Tori
ux consultant

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Re: [IxDA Discuss] Add to Cart Ethics / Best Practices - Studies?

[Alexander Baxevanis]

Unfortunately it's already a common practice in the travel industry,
which has (quite predictably) not been very popular with consumers:

http://www.smartertravel.com/travel-advice/opt-out-is-still-another-scam.html?id=2360303
http://www.guardian.co.uk/money/2006/mar/11/travelinsurance.insurance

Good luck,
Alex

On Fri, Mar 28, 2008 at 7:22 PM, Thomas Marks <[EMAIL PROTECTED]> wrote:
> Does anyone know of any good studies, reports or resources involving e-
>  commerce/shopping cart ethics or best practices?
>
>  Currently I am working with a site that automatically adds (extended)
>  warranties to products when adding the product to the cart. The
>  customer is in for a surprise when they enter the cart and find a
>  price higher than they would expect, and must remove the warranty
>  (which is subtle and easy to miss) manually.
>
>  I am trying to support the idea that this is having a substantial
>  (negative) impact on cart abandonment rates, and a more long term
>  effect on customer trust and loyalty.
>
>  My personal belief is that this warranty should never be an "opt-out"
>  scenario and it should be treated and marketed as any other up-sell.
>
>  Any data or studies outlining these scenarios would greatly assist me
>  in supporting my position.
>
>  Thanks!
>
>
>  Thomas Marks
>  Front-End Designer
>
>
>
>
>
>
>  
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>

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