Re: [IxDA Discuss] Personas: how many is too many?
Why we can say "5" ? If you are experienced researcher, 15 will be too many for most of project. Actually there is another reason from the other side: the client. Persona is a tool to understand users and to make a model from it. So as a tool, it should be effective. Once we had 4 major personae. When we add more, we couldn't remember all persona's name often. Yes, it's the magic number. 10 personae will be hard to remember than 5 for your client and you. So 5 can be more effective than 15 in general. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=49443 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Personas: how many is too many?
I wonder how you could get 15 types at first. Is there any criteria? or from researcher's pattern recognition. I think those types can be categorized or filtered by criteria. For example, 5 of 15 might have similar behavior regarding money. In that case, those 5 could be in a category. But of course, you may use another criteria. Criteria can be general keywords such as money, life, family etc. I believe some of 15 is quite similar and others will be distinguished. With some luck, I think you can find patterns of user types which is less than 15. I mean more effective number for building persona. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=49443 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] How to Get Useful Feedback from Customer Support?
UX team should not ignore what customer support team is saying but understand why they are saying like that. Especially customer supporting have to face with many angry users who have big complains rather than happy one. So their frustration with some issue is understandable. Sometime, it will be urgent issue which may need massive recall due to design problem. But UX team must understand what is a root cause and what we should do to solve the issue. Usually having right solution is possible but may be too late for launched products. E.g. Upgrading SW is only limited access. For me, I could access Customer service team's database for research. I can read user's profile with problem and find useful pattern as well. I could forensic study with replaced parts and matched with each user's profile (all part had ID). Please ask them to share their database (if there is nothing, encourage them to make one) It will be powerful accumulation and worth to spend time on data mining as well. Please appreciate CS team's effort and opinion. But you don't need to follow their direction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=44519 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] UX/Usability folks on Twitter
Hi I would like to be in the list. Thanks. @r_pooh http://twitter.com/R_pooh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=44304 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] What is a mobile phone called in your country?
Korea "%uD578%uB4DC%uD3F0" (Hand phone) and "%uD734%uB300%uD3F0"(hyu-dae phone) in general "%uB2E8%uB9D0%uAE30" (Dan-mal gi) among experts in telecom biz. In Japan "%u643A%u5E2F%u96FB%u8A71" (Kei Tai Den Wa) or Keitai in short It is interesting you can find "hand" in many countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41718 Welcome to the Interaction Design Association (IxDA)! To post to this list ... disc...@ixda.org Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
