Re: Spam detection

2008-07-02 Thread Karen Tracey
On Wed, Jul 2, 2008 at 10:47 AM, Steve Holden <[EMAIL PROTECTED]> wrote:

> Rob van der Linde wrote:
> > I see there is now a link to the registration page when you go to file a
> > ticket, but why not put it on page where the login/settings links are
> > (just underneath the search box). This is where it is by default in Trac
> > and people might expect to see it there, like I did myself initially.
>
> ... and why not have it say "Your post *will* be rejected as spam unless
> you are registered and logged in"? At the moment it sounds like you
> *might* get away with an unregistered posting.
>
>
Because it is not true that you *will* be rejected by the spam filter if you
are not registered.  There are still plenty of anonymous updates to trac.  I
don't know what fraction of anonymous postings are rejected as spam, but it
is not 100%

Karen

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Re: Spam detection

2008-07-02 Thread Steve Holden

Rob van der Linde wrote:
> I see there is now a link to the registration page when you go to file a
> ticket, but why not put it on page where the login/settings links are
> (just underneath the search box). This is where it is by default in Trac
> and people might expect to see it there, like I did myself initially.

... and why not have it say "Your post *will* be rejected as spam unless 
you are registered and logged in"? At the moment it sounds like you 
*might* get away with an unregistered posting.

regards
  Steve
-- 
Steve Holden+1 571 484 6266   +1 800 494 3119
Holden Web LLC  http://www.holdenweb.com/

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Re: Spam detection

2008-07-01 Thread Gary Wilson Jr.

Jacob Kaplan-Moss wrote:
> Help me out here: how can I make it more obvious?

Wow, you've certainly made it more obvious :)  I pity the fool that 
misses it now.

Gary

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Re: Spam detection

2008-06-27 Thread Tom Tobin

On Fri, Jun 27, 2008 at 11:36 AM, rskm1 <[EMAIL PROTECTED]> wrote:
>
>> Help me out here: how can I make it more obvious? You missed that;
>> others often do to. Can you share with me some insights on how you
>> missed it?
>
> I'll chime in.  Basic rule of thumb for GUIs:
> * If it's going to fail _ANYWAY_, just GRAY IT OUT!!
>
> In other words, make the form-input fields of the 
> http://code.djangoproject.com/simpleticket
> page simply NOT APPEAR, or be DISABLED, if there is no user logged-in.
>
> That would make the message about registering and being logged-in
> pretty much IMPOSSIBLE to miss =). And nobody will ever again see the
> error page about attempting to create a new ticket anonymously.

+1; this makes worlds of sense.  :-)

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Re: Spam detection

2008-06-27 Thread rskm1

> Help me out here: how can I make it more obvious? You missed that;
> others often do to. Can you share with me some insights on how you
> missed it?

I'll chime in.  Basic rule of thumb for GUIs:
* If it's going to fail _ANYWAY_, just GRAY IT OUT!!

In other words, make the form-input fields of the 
http://code.djangoproject.com/simpleticket
page simply NOT APPEAR, or be DISABLED, if there is no user logged-in.

That would make the message about registering and being logged-in
pretty much IMPOSSIBLE to miss =). And nobody will ever again see the
error page about attempting to create a new ticket anonymously.

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Re: Spam detection

2008-06-26 Thread Rob van der Linde
I see there is now a link to the registration page when you go to file a
ticket, but why not put it on page where the login/settings links are
(just underneath the search box). This is where it is by default in Trac
and people might expect to see it there, like I did myself initially.


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Re: Spam detection

2008-06-26 Thread Rob van der Linde
I've had the error before and found it difficult to find the link where
to register for an account. I had to ask in the IRC and someone had to
point me to it, I believe this could be made easier to find.

Go to code.djangoproject.com look at the tabs:

Login | Settings

Wiki, Timeline, Browse Source, Reports, View Tickets, New Ticket,
Roadmap, Search.

Where is the register link?? I recently setup Trac on my own server, and
although I am very new to Trac, I installed the registration plugin and
my tabs say:

Login | Settings | Help/Guide | About Trac | Register

Wiki, Timeline, Roadmap, Browse Source, View Tickets, Search.

I think you need to make the registration page more obvious, people
currently have to hunt for it. I'm not sure how the link to the
registration page was even removed as my accounts plugin for Trac put it
in there automatically.

The method I use to combat spam is only allow people to file tickets and
edit the Wiki if they create an account, and the register link is easily
visible at the top of the site. Also, I used a captcha plugin on the
registration page (I had to actually patch it into the accounts plugin,
but it was very easy).

On Thu, 2008-06-26 at 13:31 -0700, Jacob Kaplan-Moss wrote:
> On Thu, Jun 26, 2008 at 1:06 PM, Andreas Klöckner
> <[EMAIL PROTECTED]> wrote:
> > I tried to submit this bug, but it wouldn't let me--it thought I'm a 
> > spammer.
> 
> Quoting from the ticket submission page:
> 
> "If you're getting rejected by the spam filter, we apologize! The best
> way to avoid that is to register for an account and make sure you're
> logged in."
> 
> The version on that page even has links.
> 
> Help me out here: how can I make it more obvious? You missed that;
> others often do to. Can you share with me some insights on how you
> missed it?
> 
> Jacob
> 
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Re: Spam detection

2008-06-26 Thread Steve Holden

Jacob Kaplan-Moss wrote:
> On Thu, Jun 26, 2008 at 1:06 PM, Andreas Klöckner
> <[EMAIL PROTECTED]> wrote:
>   
>> I tried to submit this bug, but it wouldn't let me--it thought I'm a spammer.
>> 
>
> Quoting from the ticket submission page:
>
> "If you're getting rejected by the spam filter, we apologize! The best
> way to avoid that is to register for an account and make sure you're
> logged in."
>
>   
OK, a 500 error isn't really appropriate anyway, surely: the submission 
is being rejected due to lack of authentication, presumably this is 
supposed to mislead spammers?

Why not begin the message with:

"Did you register an account and log in before submitting your issue? 
Non-registration is the most common cause of this error. Please click 
here to register an account before submitting this issue."

Or something similar.

regards
 Steve
> The version on that page even has links.
>
> Help me out here: how can I make it more obvious? You missed that;
> others often do to. Can you share with me some insights on how you
> missed it?
>
> Jacob
>   



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Re: Spam detection

2008-06-26 Thread Collin Grady

Mike Scott said the following:
> Maybe the page after the block submission needs to be changed. And
> maybe you could output a copy of the submitted text too just incase
> you didn't have a copy written elsewhere.

Something wrong with your browser's back button? :)

-- 
Collin Grady

Stay together, drag each other down.

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Re: Spam detection

2008-06-26 Thread Mike Scott

Jacob,

I think its the fact that we see "internal server error" and just miss
the message which is very nicely hidden after it.

Alot of django developers know what a 500 means, but generally don't
expect to see it for a spam block.

Maybe the page after the block submission needs to be changed. And
maybe you could output a copy of the submitted text too just incase
you didn't have a copy written elsewhere.

On Fri, Jun 27, 2008 at 8:59 AM, Waylan Limberg <[EMAIL PROTECTED]> wrote:
>
> On Thu, Jun 26, 2008 at 4:34 PM, Marc Fargas <[EMAIL PROTECTED]> wrote:
>> El jue, 26-06-2008 a las 13:31 -0700, Jacob Kaplan-Moss escribió:
>>> Help me out here: how can I make it more obvious? You missed that;
>>> others often do to. Can you share with me some insights on how you
>>> missed it?
>>
>> The sentence should be more prominent, I know nobody that will read that
>> many lines, so maybe bolding "spam" and "register for an account" would
>> make those a bit more visible.
>
> Yeah, it does kind of get lost in the text there. The first few lines
> basically say "be sure you actually have an unreported bug."
> Presumably, the potential reporter thinks: "Yeah, Yeah, I've been
> through that before so why should I read every point in that list
> carefully?"
>
> True, first time reporters to any project probably should read that,
> but obviously they don't. Personally, I alway look for a "register"
> link in the menu - usually in close proximity to the "Login" link. I'd
> suggest (and have in the past) that a "Register" link be added to
> every Trac page right next to the "Login" and "Settings" links up in
> the top right corner.
>
> If that doesn't work - then perhaps a dancing animation across the
> newticket page. Ok, maybe not. :-D
>
>
> --
> 
> Waylan Limberg
> [EMAIL PROTECTED]
>
> >
>



-- 
Woody Allen  - "I am not afraid of death, I just don't want to be
there when it happens."

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Re: Spam detection

2008-06-26 Thread Waylan Limberg

On Thu, Jun 26, 2008 at 4:34 PM, Marc Fargas <[EMAIL PROTECTED]> wrote:
> El jue, 26-06-2008 a las 13:31 -0700, Jacob Kaplan-Moss escribió:
>> Help me out here: how can I make it more obvious? You missed that;
>> others often do to. Can you share with me some insights on how you
>> missed it?
>
> The sentence should be more prominent, I know nobody that will read that
> many lines, so maybe bolding "spam" and "register for an account" would
> make those a bit more visible.

Yeah, it does kind of get lost in the text there. The first few lines
basically say "be sure you actually have an unreported bug."
Presumably, the potential reporter thinks: "Yeah, Yeah, I've been
through that before so why should I read every point in that list
carefully?"

True, first time reporters to any project probably should read that,
but obviously they don't. Personally, I alway look for a "register"
link in the menu - usually in close proximity to the "Login" link. I'd
suggest (and have in the past) that a "Register" link be added to
every Trac page right next to the "Login" and "Settings" links up in
the top right corner.

If that doesn't work - then perhaps a dancing animation across the
newticket page. Ok, maybe not. :-D


-- 

Waylan Limberg
[EMAIL PROTECTED]

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Re: Spam detection

2008-06-26 Thread Marc Fargas
El jue, 26-06-2008 a las 13:31 -0700, Jacob Kaplan-Moss escribió:
> Help me out here: how can I make it more obvious? You missed that;
> others often do to. Can you share with me some insights on how you
> missed it?

The sentence should be more prominent, I know nobody that will read that
many lines, so maybe bolding "spam" and "register for an account" would
make those a bit more visible.

Next step would be on the reject message "PLEASE, PLEASE *REGISTER* FOR
AN ACCOUNT TO AVOID BEING REJECTED BY *SPAM* FILTER". Not sure avoid the
caps...

Maybe point 1 is enough.

Regards,
Marc
-- 
http://www.marcfargas.com -- will be finished some day.


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