[e-gold-list] Re: e-gold customer service?
JP, On the surface, I would agree that it would be detrimental to e-gold's very existence to repudiate a spend. However, there is a BIG difference between repudiation and fraud protection. With the security and tracking devices available to firms today, it would not be a difficult task to verify that indeed an account has been entered by someone fraudulently. If a customer were to sign and notarize a fraud affidavit, and it were indeed found to be true, then e-gold would have EVERY right to return the gold to its original owner. Of course, it is a moot point, as it will not happen. But Graham is correct in that it is up to EVERY company or individual in the gold community to look after its fellow members and to protect them from outright theft. Whether it is through stupidity, carelessness, or through manipulation from the thief himself, something should be done to assist the victim instead of treating them as if they are the person in the wrong. Just my two cents. David JP May Wrote.. It's very difficult stuff, Graham. It's a great pity that customer was silly enough or unfortunate to fall for a simple scam. But consider - if Jim repudiates this one spend, it could simply mean the end of e-gold. Is that a better or worse outcome? I have, oh, ten, maybe 15 spends that are spectacularly better candidates for repudiatin than that particular one. If your particular spend was repudiated, but not the dozen I want repudiated, I'd litigated Douglas, his family, and then all his companies out of all existence. The smallest problem in anyone's universe would be the odd $600. So, it's very difficult stuff. JP May Gentlemen, This email is in immediate response to a good customers complaint. Apparantly, yesterday, after I funded his account, my customer was compromised by the owner of e-gold account 305107, and the amount of $600 was stolen. (batch 2569064) As the President of the Alliance, Doug, Reid, I am asking you to take immediate action to re-cover Mr Warminski's gold. This action is not beyond the spirit of g-commerce, but certainly may infringe upon the policies of e-gold/GSR/Omnipay. If so, and in the interest of the entire gold economy, let's go with the spirit of the law, and change the offending policies. Immediately, I require the perpetrators account to be blocked, and at least the funds in question to be returned to the rightful owner. Any other action, or non performance, by you guys will signal that you are aiding and abetting the perpetrators. Did he make a mistake. Yes. He quite by accident logged into Qgold, or similar. Strong Customer Service, shown by e-gold, would go down very nicely, just about NOW. Why is it that OSGOLD are growing by leaps and bounds? They have STRONG customer service, 18 hour/day online reps, and good customer protection policies, and they DON'T protect the thieves and crooks. Gets it everytime... Doug, Reid, the major reason why I am in the US is to have a meeting with you about these very same issues. My request for an appointment 7 weeks ago, has obviously been ignored, perhaps overlooked? My phone number is 310-215-1000. Doug, Reid, call me now, and lets make an appointment. Incidently, I will remain in the US indefinately, until a meeting is convened. Mr. Warminski: Can I suggest you use Standard Reserve or OSGold in future? Graham Kelly CEO GoldNow Corporation http://www.GoldNow.St Phone/Fax +44 (0)709-233-7612 USA Phone/Fax +1(509) 2782268 PS The outcome of this request will be publically shared across the gold community. [EMAIL PROTECTED] wrote: Hi Graham, The account number that my funds went into is 305107. The batch number, if important was 2569064. The funds were taken out at 12:54 GMT, some 8 hours after the funds were credited. I was not able to access my account at the time the funds were taken out. I am going t call Mr. Trotter and demand my funds be returned. I will not hang up the phone until I get satisfaction. The thing that strikes me as funny, is that I called e-gold at about 10am PST and told them that my account was not accessible. They changed the passphrase right then and there. So tell me? How in the word could anybody have gotten into my account at 12:54 when the passphrase was changed so that even a hacker could not have accessed it?? Thanks for your help. Anthony Warminski --- Great ventures create great mottos. --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
[e-gold-list] Put It All Into Perspective
I'm no lawyer, and have never viewed the documents e-gold requires of its Market Makers, so I won't even begin to comment on the legality of today's announcement. With that aside, put into perspective, today's move on the part of Reid and staff really will have NO impact on the gold community. There may be some lost business on the part of the newer listees that were removed, but the older ones are established and, while an inconvenience, this will not harm their business in the long run. While I tend to stand on the side of the Market makers that there should have been some advanced warning or explanation for this move, there is NO doubt that I do support their right to run their business as they see fit. The alliance will see to it that the E-gold official listing becomes obsolete in a matter of months anyway. The up side is that e-gold has made a stand, and you know where you stand in relation to them as a result. As for the rest of the story, I have watched the last two months as different list members cast their votes against OSGold based on assumption, inuendo, and pure speculation. This is all well and good, as it is what freedom of speech is all about. This is also the reason you will NEVER see a member of out staff attack the list or even give credence to these speculations by even responding. I have also watched other members cast votes in favor of OSGold based on their dealings with us. They have talked with us and they have dealt with us on a personal and business basis. They have made the decision that it is in the best interests of their businesses to work with us. The bottom line is that, in our opinion, this is not about OSGold against E-gold, it is about the individual right of every person here to express their opinion, as well as to do what they feel is best for their business. Market makers have decided it may be in their best interests to fill the needs of their clients. E-gold has decided it may be in their best interests to distance themselves from OSGold. Whatever their reasoning we are not privy to it because we have not dealt with Ried personally. On behalf of OSGold, I would like to say that I support Ried fully in his right to make the decisions he feels are necessary to protect the future of e-gold. I would also like to say that we fully support all of the Market Makers who have listened to their customers wishes and are working with OSGold. For the next 30 days, there will be NO FEES to any Exchange Provider who wishes to purchase OSGold for resale to their clients. We will additionally be providing tools for our registered ESps to better assist their clients in speedy funding of their OSGold accounts, while also working with our ESPs to protect agains potential fraudulent orders coming into the system. Like I said before, this is not about e-gold or about OSGold, at least not for us. This is about the advancement of the gold community as a whole. To provide the best possible service that we ALL can provide to the gold community at large. So, if you really onder why OSGold came into existence, you just read why. Did we come into existence with the permission, support, and backing of e-gold the way that some others have, no we did not. We came into existence so that the gold community could REALLY make a choice about where they wanted to conduct their business. Are we known in the gold bug circle, no we are not. Does it matter, no it does not. Regardless of any disparaging remarks or allegations about OSGold from this list, we saw a need in the gold community for a different level of service, and we are providing that service. E-gold is the founding father of what we are all here discussing every day, and I will be forever grateful that they pioneered the way for the rest of us. Not one person here really knows if any of the gold community payment systems will stand the test of time. But, we all work to do what we are best at. Never be afraid to do what you are good at; and never be afraid to go out on a limb to make it happen. That my friends, is what free enterprise is really about. It's not about you, or about me. It's about making it happen. Warmest regards to all, David Reed OSGold.com --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
[e-gold-list] Re: Put It All Into Perspective
I am quite glad that you trust and are pleased with your relationship with e-gold. You do business with those you trust. Our customers do business with us because they trust us, and that is ABSOLUTELY all that matters to us. We are not out to gain approval from this list or any list, but to provide what our customers ask and expect of us. It has been stated before on the list, yet I will state it again. We are backed by 50% physical gold 50% Gold Certificates 50% Cash We have accounts and holdings for the above in Latvia, Panama, and Montenegro. I will also state that me and my staff will not debate, or even seek justification of our existence from the list. Our 16,000+ members justify our existence every single day. Our ESPs justify our existence every time that they place an order or cash out a customer. You are free to choose whom you trust and whom you do business with, just as the rest of the world is. If it matters to you that someone is known in gold bug circles, then stick with them. Frankly, that has nothing to do with running a business, but is more of a clique anyway. Just as there are numismatic cliques; it doesn't affect the way a person runs a business. Regards, and my final words on the subject; David - Original Message - From: major bosco [EMAIL PROTECTED] To: e-gold Discussion [EMAIL PROTECTED] Sent: Friday, May 11, 2001 6:01 AM Subject: [e-gold-list] Re: Put It All Into Perspective Please see below. As for the rest of the story, I have watched the last two months as different list members cast their votes against OSGold based on assumption, inuendo, and pure speculation. This is all well and good, as it is what freedom of speech is all about. This is also the reason you will NEVER see a member of out staff attack the list or even give credence to these speculations by even responding. I hope you don't mind answering my speculative questions? Like I said before, this is not about e-gold or about OSGold, at least not for us. This is about the advancement of the gold community as a whole. To provide the best possible service that we ALL can provide to the gold community at large. Frankly, it is pretty much about Osgold and E-gold. I may not be fully in agreement on some of their policies regarding storage and placement of the egold reserves, but by and large I do believe e-gold is legitimate in their intentions and actions. 1) Where is the gold in Osgold and in what form is it ? Did we come into existence with the permission, support, and backing of e-gold the way that some others have, no we did not. We came into existence so that the gold community could REALLY make a choice about where they wanted to conduct their business. Are we known in the gold bug circle, no we are not. Does it matter, no it does not. I would say yes it does matter very much so. I have many follow up questions -- but I will reserve them until after I review the response to the above. _ Get your FREE download of MSN Explorer at http://explorer.msn.com --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
[e-gold-list] Re: Scam postings
Actually, Ben only posted a portion of my reply to him. I never said that e-gold is responsible for the scams that have been perpetrated using their services. What I DID say is that it is unfair to call OSGold a scam because some customers feel their funds are safer there and advertise as such. The advertising that Ben referred to did NOT come from OSGold or its staff, but from our customers. The point was that it is unfair to judge and call OSGold a scam just as it would be unfair to call e-gold a scam based on what their customers do. By only posting a portion of my reply, it is obvious that you have your own agenda Ben. David - Original Message - From: Ben Legume [EMAIL PROTECTED] To: e-gold Discussion [EMAIL PROTECTED] Sent: Sunday, April 29, 2001 3:09 AM Subject: [e-gold-list] Re: Scam postings I originally wrote Yeah, sure, OSGold is the place to put your e-gold. What a scam. If there was any doubts over the honesty (or at least honor) of those running/promoting OSGold, this settles it for me. Strangely, my e-gold account hasn't been touched. Hello Ben, 'They' responded So, you question the honor and honesty of OSGold based on our account holders writings and advertisements. This is odd, as it would bring into play the following: If OSGold is to be attacked or have their honor questioned because of what account holders choose to write to their groups: E-gold is directly responsible for: 1) The scams that have taken place by their account holders 2) The people who have lost money to market makers who scammed them Please advise me (and other members of the e-gold list) what scams e- gold is responsible for, I'm sure there are an army of attorneys who would like to hear this. Similarly if there are any ties (other than usual business to business relationships) between E-Gold and the market makers who appear to have disappeared, please provide some proof (or even a clear allegation). New Books at Discount Prices --- Send the right message --- + Today freemail + Get your free, private email address at http://www.today.com.au --- You are currently subscribed to e-gold-list as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
