[e-gold-list] RE: Update on your Standard Reserve Instant Anywhere Account
Sidd, and everyone else who wants a better Standard Reserve, You are absolutely correct with every one of your criticisms ... far more than you know. Standard Reserve is a startup company in search of first round funding. We currently have extremely limited technical resources, but huge, huge plans. I am proud of what Standard Reserve has accomplished in the last three months. We have: * designed a corporate structure that protects the assets of account holders, even if Standard Reserve goes broke, * achieved the approval from banking partners and Federal US Banking Regulators for an international debit card issuing program (PayPal, with all their money, have not yet achieved this!), * implemented the interaction between Standard Reserve and the debit card processor * bartered for a ten-seat, 16-hour per day phone-based help desk, * provide email-based customer service 18 to 20 hours per day, * revamped an existing on-line accounting system, * are in the process of building an attractive affiliates program (just a few more weeks yet), * implemented a certification program for Agents (aka Market Makers) to raise the level of professionalism, * are implementing an Agent-in-the-box product to assist current and would-be Agents to smoothly and automatically operate their business, * launched the Gold Economy Magazine to spear-head the promotion of the gold economy. Our focus *is* on developing a far better user experience than is currently available in the gold economy. So you can guess that I certainly am not pleased with the current engineering of our web site. I am desperately unhappy that Netscape users effectively cannot use our system. (We're releasing an updated site next week that will work across all major browsers.) And I am certainly not pleased with our user interface. The next few months will see us re-engineering the key problem areas as quickly as we can. Like you, I am not pleased to release software whose quality is below par. Unfortunately, investors care nothing for software quality. They care for an operating, functioning business. I would always like to work out software problems carefully prior to releasing a system or company. Our financial situation demanded that we enter the market place ASAP. We've did it. And we're scrambling. I apologise to everyone for the software quality. But if you have a problem, let us know: you'll find us *responsive*. Sidd, I would like to respond to some specific points you made. And in each of them your comment is absolutely correct. User interface issues: -- (1) No unit of measure on "Add Funds" feature. We'll certainly modify this within the week. Mark my words. (2) Cannot choose between grams and dollars. Standard Reserve believe that it is in the long-term best interests of the gold economy for people to begin thinking of values in terms of gold. For far too long, people using e-gold have been talking about "spending me dollars worth of gold." "Dollars worth of gold" depreciates the notion of gold, and makes it of less import than one's national currency. To foster this world-view, we made a decision a few months ago, to remove the "x currency worth of" features from our spend forms. In our system, you get to spend in dollars, or you spend in gold. It isn't particularly friendly for most people: but we believe it is in our (collective) best interests. (However, we will soon be providing you tools (current exchange rates) to figure values, while still achieving our "political" end.) (3) The page "in-between" Add Funds and the e-gold shopping cart Sidd, on many computers, you cannot even see this page. In fact, you are not supposed to see it. In the next week or so, the entire "Add Funds" module needs to be re-engineered, and the use of this page must go. It is there because we re-used some "InExchange" code to effect the "Add Funds from e-gold" module. What it says *is* useless, because we never intended someone to see it. (4) No pre-filled memo Good point. Will add. (5) Complete the spend and the spend window is closed... no problem until... I click account info tab to see if the spend was successful... blam ASP error, unhandled data type... every time you click that tab, same result... Sidd: Please provide me more information on this error. We are not aware of it, and your description does is a little loose to let me find what is the problem here. (6) Where did you guys get these programmers? I could program that entire user interface in 2 hours so that it worked properly and had a bit of finesse and user friendliness. Great: You're hired. Phone me on +1 678 421 9373 for some specs for re-engineering this module. I'd like to offer you SR-AUG 15 for you to re-implement all the features you've suggested in your post. And if your coding, particularly with respect to the user interface, is as good as your critiqueing, I'd love to hire you. Please send your resume to [EMAIL PROTECTED]; or fax it to 770 234 4183.
[e-gold-list] RE: Update on your Standard Reserve Instant Anywhere Account
Hello, I just received this (below) from SR and thought I would go and test the new interface. What a disappointment!! Even the games I write are far more user friendly and better integrated with e-gold than this. I hope you don't pay those programmers much, its a backyard job! First I went to the add funds tab as instructed.. no problems, the page displayed Now amount the amount to transfer, nowhere on the form does it say the amount must be in grams, and why can't one choose whether you wish to enter grams or dollars? There is not even a current exchange rate on the page to help me do the calc by hand! So I worked out it was to be grams... clicked preview Wow speed reading or what?! You must click the confirm button eh? The damn form forwards before you can even read it, never mind click the confirm button. Apart from that, no matter what amount you entered on the form, you get this: At the current exchange rate of 0.00 g per g of SR-AUG, g of SR-AUG will be spent to Standard Reserve account 120732 (Sidd) upon receipt of good funds. What the hell does this mean? Maybe thats why the form forwards so fast; so you don't get a chance to wonder? So then we get the e-gold shopping cart interface... no pre filled memo... but at least that works as expected... Complete the spend and the spend window is closed... no problem until... I click account info tab to see if the spend was successful... blam ASP error, unhandled data type... every time you click that tab, same result... Where did you guys get these programmers? I could program that entire user interface in 2 hours so that it worked properly and had a bit of finesse and user friendliness. Anyway so... after logging on again (to see if I could get the account info link to work)... I decided to try the other features. Most of it seems to work ok, except the merchant tab gives error 404. Then I tried the exchange between SR-AUG SR-USD and what a sorry setup that is!(but at least it works). There is no current exchange rate shown on the display, so I need to get out my calculator to work out the rate, then I must guess if the amount to insert in the form is grams or SR-USD. By the way, what the hell is the ugly intermediate page displayed for? There is no option to cancel and even a click on the back button shows the transaction is already done. Its a waste of time and looks ugly! Again, it would take me less than an hour to get that working so you could choose to enter the amount in dollars or grams and also display the current exchange rate with the balances. Nothing to it! Come on guys, this is supposed to be a big bucks professional deal and is supposed to attract everyday customers from the real world. Its just not good enough! Sorry if I seem to be ranting, (I am)... I would be embarrassed to release software like that... Regards, Sidd. -Original Message- From: Service [mailto:[EMAIL PROTECTED]] Sent: Friday, 15 December 2000 13:09 To: Service Subject: Update on your Standard Reserve Instant Anywhere Account .. snippage.. We have a very easy and immediate way for you to move e-gold to Standard Reserve: (1) Log into your Standard Reserve account. (2) Select the "Add Funds" tab. A pop-up window appears. (3) Select the "Standard Reserve---Exchange e-gold for SR-AUG" option. A spend form appears. (4) Enter the weight of gold you wish to transfer, then press the Preview button. (5) Complete the spend. Remember to press every "Continue" and "Confirm" button until the popup window disappears. (6) Refresh your balance page to see new value. (Press the "Balance" tab to refresh the page). .snippage.. --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
[e-gold-list] RE: Update on your Standard Reserve Instant Anywhere Account
I just spotted this too in my previous message upon receipt of good funds. So what the hell are "bad" funds when doing an e-gold spend??? cheers, Sidd --- You are currently subscribed to e-gold-list as: archive@jab.org To unsubscribe send a blank email to [EMAIL PROTECTED]
[e-gold-list] RE: Update on your Standard Reserve Instant Anywhere Account
Hello All! Wow...Sidd, you are a man of many critiques! I would like to say that I am impressed by the response you posted on this list detailing all the flaws with the Standard Reserve system. You appear to have found numerous glitches in their *new* system. As a Market Maker, I want to know that I am working with the *best* available software and systems. Deduct one point from SR. Now, what has TRULY amazed me (anyone else feel this way?) was that Standard Reserve appears to pay attention to what its critics are saying and even has the time to respond! Loryn Jenkins gets my vote hands down for responsiveness to client needs! Add ten point for SR! It appears to me that what everyone wants (or at least those who care enough to be vocal on these lists!) is a company that has a *quality* product AS WELL AS the customer support to back it up. Truthfully, the programming is a little over my head, but I can't remember the last time a few of the other companies (who shall remain nameless!) took the time to respond to their critics in such a fashion. Loryn Jenkins...I applaud you for your approach and your responsiveness! Looks like the "dawn of a new day" is just about to take place! Anyone else tired of the void we have been enveloped in for far too long? Thanks for listening! Eric - Original Message - From: Elwyn Jenkins [EMAIL PROTECTED] To: e-gold Discussion [EMAIL PROTECTED] Sent: Thursday, December 14, 2000 9:48 PM Subject: [e-gold-list] RE: Update on your Standard Reserve Instant Anywhere Account Sidd, and everyone else who wants a better Standard Reserve, You are absolutely correct with every one of your criticisms ... far more than you know. Standard Reserve is a startup company in search of first round funding. We currently have extremely limited technical resources, but huge, huge plans. I am proud of what Standard Reserve has accomplished in the last three months. We have: * designed a corporate structure that protects the assets of account holders, even if Standard Reserve goes broke, * achieved the approval from banking partners and Federal US Banking Regulators for an international debit card issuing program (PayPal, with all their money, have not yet achieved this!), * implemented the interaction between Standard Reserve and the debit card processor * bartered for a ten-seat, 16-hour per day phone-based help desk, * provide email-based customer service 18 to 20 hours per day, * revamped an existing on-line accounting system, * are in the process of building an attractive affiliates program (just a few more weeks yet), * implemented a certification program for Agents (aka Market Makers) to raise the level of professionalism, * are implementing an Agent-in-the-box product to assist current and would-be Agents to smoothly and automatically operate their business, * launched the Gold Economy Magazine to spear-head the promotion of the gold economy. Our focus *is* on developing a far better user experience than is currently available in the gold economy. So you can guess that I certainly am not pleased with the current engineering of our web site. I am desperately unhappy that Netscape users effectively cannot use our system. (We're releasing an updated site next week that will work across all major browsers.) And I am certainly not pleased with our user interface. The next few months will see us re-engineering the key problem areas as quickly as we can. Like you, I am not pleased to release software whose quality is below par. Unfortunately, investors care nothing for software quality. They care for an operating, functioning business. I would always like to work out software problems carefully prior to releasing a system or company. Our financial situation demanded that we enter the market place ASAP. We've did it. And we're scrambling. I apologise to everyone for the software quality. But if you have a problem, let us know: you'll find us *responsive*. Sidd, I would like to respond to some specific points you made. And in each of them your comment is absolutely correct. User interface issues: -- (1) No unit of measure on "Add Funds" feature. We'll certainly modify this within the week. Mark my words. (2) Cannot choose between grams and dollars. Standard Reserve believe that it is in the long-term best interests of the gold economy for people to begin thinking of values in terms of gold. For far too long, people using e-gold have been talking about "spending me dollars worth of gold." "Dollars worth of gold" depreciates the notion of gold, and makes it of less import than one's national currency. To foster this world-view, we made a decision a few months ago, to remove the "x currency worth of" features from our spend forms. In our system, you get to spend in dollars, or you spend in gol
