Re: [Elecraft] Elecraft Sales service goes from bad to worse
I would agree that your criticism is somewhat inappropriate Julian, Elecraft still do an excellent job especially since they deal with a very much greater customer base these days. A couple of points worth commenting on though. I recently ordered some upgrades for my K2 (yes some of us still use those...). Confirmation of order and dispatch was very quick. A few days later the tracking at UPS after it had left customs also showed they attempted to deliver but clearly had not. In fact what happens is that Parcel Force send you a postcard to instruct you how to pay the customs fees and that time corresponded to when they had sent that postcard, not when they delivered (the postcard, with a different Parcel Force tracking number, arrived the next day and I paid and arranged delivery for the following day). There were a couple of small omissions in the parcel, so guess Elecraft do sometimes make mistakes. An email to sales resolved these, the missing parts were dispatched the same day and received here yesterday. So apart from that slight hiccup I am a very satisfied customer. 73 Dave G3YMC K2 #2498 -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2490003.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
The happy story. I ordered the KRX3, KVX3 Additional filters etc on the Tuesday and the parcel arrived on the Thursday, yes 2 days from ordering to receiving the parcel by UPS at my works address. I was amazed and the order was all correct. My second order has just arrived for some additional filters, 2 weeks from order but this was due to one part being out of stock and I was ask if I wanted the order part shipped within 24hrs of raising the order, I declined and the parts again arrived within 2 days of being shipped Via UPS, Again the order was all correct and because of the delay the shipping cost was waived. Thanks Elecraft! Well done Elecraft from a very satisfied customer. Jim M0CKE Bob Serwy wrote: This is what he does. Look at his other emails in achieve. He just likes to bad mouth the company. Bob Serwy - N9RS -Original Message- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Robert Naumann Sent: Monday, March 16, 2009 7:10 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse Do you really think that publicly airing this clerical error is the most effective way of getting to a resolution? -Original Message- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Julian, G4ILO Sent: Monday, March 16, 2009 6:22 PM To: elecraft@mailman.qth.net Subject: [Elecraft] Elecraft Sales service goes from bad to worse I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. - Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shackhttp://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.11/1997 - Release Date: 03/16/09 07:04:00 __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http
Re: [Elecraft] Elecraft Sales service goes from bad to worse
In the contrary, Service is: SUPER .!. 73's, Evert PA2KW __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
Just received this morning 03/17/2009 at 10:00 local French time a parcel from Aptos shipped on the13th of March ! Who can do better ? Sorry for Julian... must be a dirty trick from Murphy ! 73 to all Jacques de F9OJ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
Julian, G4ILO wrote: . When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. Interestingly I had the same experience while waiting for my KRX3 to be delivered at the end of last year. Parcelforce said it would be delivered on day X and I waited around all day but nothing. When I checked the tracking on their web site it said 'Attempted Delivery at hrs, returned to depot (90 miles away!). They were clearly telling porkies, and it had nothing to do with Elecraft. Stewart Rolfe, GW0ETF .or maybe the lady from 'Little Britain' was on duty in their office at the time - Computer tells lies? -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2490601.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
All 100% here. K3 received in Spain 7 days after i ordered it. Great atention from them. 2009/3/17, GW0ETF gw0...@btinternet.com: Julian, G4ILO wrote: . When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. Interestingly I had the same experience while waiting for my KRX3 to be delivered at the end of last year. Parcelforce said it would be delivered on day X and I waited around all day but nothing. When I checked the tracking on their web site it said 'Attempted Delivery at hrs, returned to depot (90 miles away!). They were clearly telling porkies, and it had nothing to do with Elecraft. Stewart Rolfe, GW0ETF .or maybe the lady from 'Little Britain' was on duty in their office at the time - Computer tells lies? -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2490601.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html -- Rubén Navarro Huedo http://www.palotes.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
I think it would behoove someone to attend some anger management courses. Or, get some therapy to find the root cause of all the anger. Lee - K0WA The New Kansas QSO Party - August 29, Sat 9am-9pm and August 30 Sun 9am-3pm CDT In our day and age it seems that Common Sense is in short supply. If you don't have any Common Sense - get some Common Sense and use it. If you can't find any Common Sense, ask for help from somebody who has some Common Sense. Is Common Sense divine? __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
The last 6 messages in my inbox was about this subject. I am sorry Julian had delivery issues but this should be taken up with Elecraft or the local delivery folks DIRECTLY. It adds NOTHING to a technical discussion group. PLEASE stop posting about this!!! My delete key is starting to smoke... __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
G4ILO wrote: I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. - Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shackhttp://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air _ I ordered the K3IO remote upgrade board via the Elecraft website on Sunday, March 8. On Monday, March 9th, I received an email informing me that the order had shipped via USPS and it included a tracking number. Shipping charge was $2.30. Two days later on Wednesday, March 11, the board was in my mailbox. I must say that this is pretty typical of the delivery of items that I've ordered from Elecraft. I think Julian may have experienced a shipping fluke. Or, Murphy got ya! 73 de Terry, W0FM __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse [END of Thread]
Guys - Time to END this thread. There was a minor email mis-communication between Julian and Katie and the package was actually addressed and shipped properly. I believe he has now received it. 73, Eric WA6HHQ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
[Elecraft] Elecraft Sales service goes from bad to worse
I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. - Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shackhttp://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
Do you really think that publicly airing this clerical error is the most effective way of getting to a resolution? -Original Message- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Julian, G4ILO Sent: Monday, March 16, 2009 6:22 PM To: elecraft@mailman.qth.net Subject: [Elecraft] Elecraft Sales service goes from bad to worse I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. - Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shackhttp://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] Elecraft Sales service goes from bad to worse
This is what he does. Look at his other emails in achieve. He just likes to bad mouth the company. Bob Serwy - N9RS -Original Message- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Robert Naumann Sent: Monday, March 16, 2009 7:10 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse Do you really think that publicly airing this clerical error is the most effective way of getting to a resolution? -Original Message- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Julian, G4ILO Sent: Monday, March 16, 2009 6:22 PM To: elecraft@mailman.qth.net Subject: [Elecraft] Elecraft Sales service goes from bad to worse I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. - Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shackhttp://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.11/1997 - Release Date: 03/16/09 07:04:00 __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
