This is what he does. Look at his other emails in achieve. He just likes to bad mouth the company.
Bob Serwy - N9RS -----Original Message----- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Robert Naumann Sent: Monday, March 16, 2009 7:10 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse Do you really think that publicly airing this clerical error is the most effective way of getting to a resolution? -----Original Message----- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Julian, G4ILO Sent: Monday, March 16, 2009 6:22 PM To: elecraft@mailman.qth.net Subject: [Elecraft] Elecraft Sales service goes from bad to worse I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.11/1997 - Release Date: 03/16/09 07:04:00 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
