Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[Dave B via Elecraft]

On 13/03/17 02:55, Jeff Hughes wrote:
> Thanks, gentlemen.
>
> Well, the good news is I got my KX3 updated with the latest MCU and DSP 
> firmware.  In the ~10 minutes or so it took me to compose my message 
> yesterday, the (different) computer I had connected to the radio just sat 
> there.  I guess it needed the rest? after sending off my plea for help, I 
> turned back to it and tried again.  Success!
>
> Since that computer (that successfully made the comm with my KX3) was the one 
> I updated to Apple?s latest OS (10.12 - Sierra), today I updated the OS on 
> one of the other Macs that had failed.  Upon plugging in the KX3 and lighting 
> up the KX3 Utility, it immediately connected to it.  I don?t recall seeing 
> anything in the Elecraft literature suggesting that 10.12 is required? but it 
> definitely seems to help.  I?ve now talked to the KX3 with two different 
> computers.  How reliable that connection might be, I suppose time will tell.
>
> FYI, Rich? Aye, my KX3 is new, fresh from the mothership.  If I encounter 
> this problem again I?ll try dropping the baud rate.
>
> And, yeah, guys? MacLoggerDX has most definitely not been up while I was 
> trying to use KX3 Utility.
>
> Thanks again!
>
> 73, Jeff K4YWZ

Hi.

This sounds more like the USB<>KX3 cable driver firing up as a Serial
port that the updater was not defaulting to.That can happen if there
is something else already connected to the computer that provides a
"Serial" port for some other reason, before you plug in the KX3 cable.

I've never seen the KX3 utility run on an Apple box, but on Windows and
Linux, you get a chance to find and specify the serial port to use.

73

Dave G0WBX.
(Also just recently updated a KX3 to the latest releases with no issues,
using Linux Lite on an Acer One Netbook.)
~~~

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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[Don Wilhelm]

Jeff,

Dropping the baud rate is not likely to solve the problem.
For the firmware download, KX3 Utility sets the KX3 baud rate to 38400 
automatically.


I suspect you had a driver issue in your computer that was corrected by 
the update.


73,
Don W3FPR

On 3/12/2017 4:41 PM, Jeff Hughes wrote:

FYI, Rich… Aye, my KX3 is new, fresh from the mothership.  If I encounter this 
problem again I’ll try dropping the baud rate.

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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[rich hurd WC3T]

Jeff, if it's brand new, then I wouldn't fret about the baud rate.  I
bought a used station (KX3/PX3/KXPA100) and discovered that the
communication baud rate with the amp in the station was 9600; and the baud
rate standalone was 38400.   It took a couple macro commands from the
helpful folks here on the reflector to fix it but it sounds like your
problem, transient though it is, lies elsewhere.

On Sun, Mar 12, 2017 at 4:41 PM, Jeff Hughes 
wrote:

> Thanks, gentlemen.
>
> Well, the good news is I got my KX3 updated with the latest MCU and DSP
> firmware.  In the ~10 minutes or so it took me to compose my message
> yesterday, the (different) computer I had connected to the radio just sat
> there.  I guess it needed the rest… after sending off my plea for help, I
> turned back to it and tried again.  Success!
>
> Since that computer (that successfully made the comm with my KX3) was the
> one I updated to Apple’s latest OS (10.12 - Sierra), today I updated the OS
> on one of the other Macs that had failed.  Upon plugging in the KX3 and
> lighting up the KX3 Utility, it immediately connected to it.  I don’t
> recall seeing anything in the Elecraft literature suggesting that 10.12 is
> required… but it definitely seems to help.  I’ve now talked to the KX3 with
> two different computers.  How reliable that connection might be, I suppose
> time will tell.
>
> FYI, Rich… Aye, my KX3 is new, fresh from the mothership.  If I encounter
> this problem again I’ll try dropping the baud rate.
>
> And, yeah, guys… MacLoggerDX has most definitely not been up while I was
> trying to use KX3 Utility.
>
> Thanks again!
>
> 73, Jeff K4YWZ
>
>
>
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-- 
73 (or 72 for the QRP folks),
Rich Hurd / WC3T
Northampton County RACES
EPA-ARRL Public Information Officer for Scouting
Latitude: 40.761621 Longitude: -75.288988  Grid: *FN20is*
40°45.68' N 75°17.33' W
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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[Jeff Hughes]

Thanks, gentlemen.

Well, the good news is I got my KX3 updated with the latest MCU and DSP 
firmware.  In the ~10 minutes or so it took me to compose my message yesterday, 
the (different) computer I had connected to the radio just sat there.  I guess 
it needed the rest… after sending off my plea for help, I turned back to it and 
tried again.  Success!

Since that computer (that successfully made the comm with my KX3) was the one I 
updated to Apple’s latest OS (10.12 - Sierra), today I updated the OS on one of 
the other Macs that had failed.  Upon plugging in the KX3 and lighting up the 
KX3 Utility, it immediately connected to it.  I don’t recall seeing anything in 
the Elecraft literature suggesting that 10.12 is required… but it definitely 
seems to help.  I’ve now talked to the KX3 with two different computers.  How 
reliable that connection might be, I suppose time will tell.

FYI, Rich… Aye, my KX3 is new, fresh from the mothership.  If I encounter this 
problem again I’ll try dropping the baud rate.

And, yeah, guys… MacLoggerDX has most definitely not been up while I was trying 
to use KX3 Utility.

Thanks again!

73, Jeff K4YWZ



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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[John Strandberg]

Exactly 

Sent from my iPhone

> On Mar 12, 2017, at 1:50 PM, Phil Hystad  wrote:
> 
> That would only be true of MacLoggerDX were connected to the KX3.
> 
> 
>> On Mar 11, 2017, at 3:29 PM, John Strandberg  wrote:
>> 
>> Jeff,
>> 
>> Make sure you have quit MacLoggerDX when using the KX3 Utility.  If it is 
>> active, it will cause a communications conflict with the KX3 Utility.  Hope 
>> this helps.
>> 
>> 73 John W4DX
>> 
>> Sent from my iPad
>> 
>>> On Mar 11, 2017, at 5:22 PM, Jeff Hughes  
>>> wrote:
>>> 
>>> New KX3 owner here (crazy nice radio and I’m utterly smitten!).
>>> 
>>> Have just downloaded the KX3 Utility program and can’t get it to work.  It 
>>> consistently refuses to talk to the radio.  “KX3 is not responding” is what 
>>> I get.
>>> 
>>> I’m (mostly) on a Mac.  I’ve downloaded and installed the correct 
>>> USB-to-serial driver.  That shows up properly (as "usbserial-AL030VX”) 
>>> under the Port tab.  Interestingly, when I click the “Test Communications” 
>>> button I usually get “KX3 is not responding.”  Consistent with that, going 
>>> to the Firmware tab the MCU and DSP entries under “Installed in KX3” 
>>> usually show as “—“ because the program is not able to determine what 
>>> versions are currently in the radio.  But occasionally that “Test 
>>> Communications” button will return “KX3 MCU revision 02.38.  RS-232 speed 
>>> 38400 bps.”  And then going to the Firmware tab will show “02.38” as the 
>>> MCU version.  In those instances, at least briefly, the radio has 
>>> communicated with the program.
>>> 
>>> Alas, every attempt to update firmware has resulted in a “KX3 is not 
>>> responding” message under the Activity Log.  
>>> 
>>> I’m using the KXUSB cable that shipped with the radio.
>>> 
>>> I originally tried using the KX3 Utility on a Mac running 10.9.  Didn’t 
>>> work.
>>> 
>>> I then tried it on a Mac running 10.10.  Didn’t work.
>>> 
>>> I then tried it on a Windows machine, running Windows 7 (with the 
>>> appropriate Windows USB-to-serial driver).  Didn’t work.
>>> 
>>> Thinking maybe it was because of my slightly dated OS versions, I updated 
>>> one of my machines to Mac 10.12 - the most current version.  Still no joy.
>>> 
>>> I’ve tried different baud rates on the radio side (noting that there’s no 
>>> place I see within the KX3 Utility to set that rate).  No difference.
>>> 
>>> I’m fairly sure the KXUSB cable is okay, as I am running MacLoggerDX as my 
>>> logging program.  That program is talking to my KX3, using that very same 
>>> KXUSB cable (and the same “usbserial-AL030VX” usb-to-serial driver).
>>> 
>>> I’m pretty computer literate.  I don’t think it’s me.  I’ve turned on 
>>> “Advanced Mode” and “Verbose Logging” - not a lot of extra illumination.  
>>> And I’ll give the good folks at Elecraft a ring on Monday if I don’t have 
>>> an answer by then.  But in the event I’ve missed something (meaning, it is 
>>> me!) thought I’d first throw this out to you good folks.
>>> 
>>> Any thoughts?
>>> 
>>> 73, Jeff K4YWZ
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[Phil Hystad]

That would only be true of MacLoggerDX were connected to the KX3.


> On Mar 11, 2017, at 3:29 PM, John Strandberg  wrote:
> 
> Jeff,
> 
> Make sure you have quit MacLoggerDX when using the KX3 Utility.  If it is 
> active, it will cause a communications conflict with the KX3 Utility.  Hope 
> this helps.
> 
> 73 John W4DX
> 
> Sent from my iPad
> 
>> On Mar 11, 2017, at 5:22 PM, Jeff Hughes  wrote:
>> 
>> New KX3 owner here (crazy nice radio and I’m utterly smitten!).
>> 
>> Have just downloaded the KX3 Utility program and can’t get it to work.  It 
>> consistently refuses to talk to the radio.  “KX3 is not responding” is what 
>> I get.
>> 
>> I’m (mostly) on a Mac.  I’ve downloaded and installed the correct 
>> USB-to-serial driver.  That shows up properly (as "usbserial-AL030VX”) under 
>> the Port tab.  Interestingly, when I click the “Test Communications” button 
>> I usually get “KX3 is not responding.”  Consistent with that, going to the 
>> Firmware tab the MCU and DSP entries under “Installed in KX3” usually show 
>> as “—“ because the program is not able to determine what versions are 
>> currently in the radio.  But occasionally that “Test Communications” button 
>> will return “KX3 MCU revision 02.38.  RS-232 speed 38400 bps.”  And then 
>> going to the Firmware tab will show “02.38” as the MCU version.  In those 
>> instances, at least briefly, the radio has communicated with the program.
>> 
>> Alas, every attempt to update firmware has resulted in a “KX3 is not 
>> responding” message under the Activity Log.  
>> 
>> I’m using the KXUSB cable that shipped with the radio.
>> 
>> I originally tried using the KX3 Utility on a Mac running 10.9.  Didn’t work.
>> 
>> I then tried it on a Mac running 10.10.  Didn’t work.
>> 
>> I then tried it on a Windows machine, running Windows 7 (with the 
>> appropriate Windows USB-to-serial driver).  Didn’t work.
>> 
>> Thinking maybe it was because of my slightly dated OS versions, I updated 
>> one of my machines to Mac 10.12 - the most current version.  Still no joy.
>> 
>> I’ve tried different baud rates on the radio side (noting that there’s no 
>> place I see within the KX3 Utility to set that rate).  No difference.
>> 
>> I’m fairly sure the KXUSB cable is okay, as I am running MacLoggerDX as my 
>> logging program.  That program is talking to my KX3, using that very same 
>> KXUSB cable (and the same “usbserial-AL030VX” usb-to-serial driver).
>> 
>> I’m pretty computer literate.  I don’t think it’s me.  I’ve turned on 
>> “Advanced Mode” and “Verbose Logging” - not a lot of extra illumination.  
>> And I’ll give the good folks at Elecraft a ring on Monday if I don’t have an 
>> answer by then.  But in the event I’ve missed something (meaning, it is me!) 
>> thought I’d first throw this out to you good folks.
>> 
>> Any thoughts?
>> 
>> 73, Jeff K4YWZ
>> 
>> 
>> 
>> 
>> 
>> 
>> __
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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[John Strandberg]

Jeff,

Make sure you have quit MacLoggerDX when using the KX3 Utility.  If it is 
active, it will cause a communications conflict with the KX3 Utility.  Hope 
this helps.

73 John W4DX

Sent from my iPad

> On Mar 11, 2017, at 5:22 PM, Jeff Hughes  wrote:
> 
> New KX3 owner here (crazy nice radio and I’m utterly smitten!).
> 
> Have just downloaded the KX3 Utility program and can’t get it to work.  It 
> consistently refuses to talk to the radio.  “KX3 is not responding” is what I 
> get.
> 
> I’m (mostly) on a Mac.  I’ve downloaded and installed the correct 
> USB-to-serial driver.  That shows up properly (as "usbserial-AL030VX”) under 
> the Port tab.  Interestingly, when I click the “Test Communications” button I 
> usually get “KX3 is not responding.”  Consistent with that, going to the 
> Firmware tab the MCU and DSP entries under “Installed in KX3” usually show as 
> “—“ because the program is not able to determine what versions are currently 
> in the radio.  But occasionally that “Test Communications” button will return 
> “KX3 MCU revision 02.38.  RS-232 speed 38400 bps.”  And then going to the 
> Firmware tab will show “02.38” as the MCU version.  In those instances, at 
> least briefly, the radio has communicated with the program.
> 
> Alas, every attempt to update firmware has resulted in a “KX3 is not 
> responding” message under the Activity Log.  
> 
> I’m using the KXUSB cable that shipped with the radio.
> 
> I originally tried using the KX3 Utility on a Mac running 10.9.  Didn’t work.
> 
> I then tried it on a Mac running 10.10.  Didn’t work.
> 
> I then tried it on a Windows machine, running Windows 7 (with the appropriate 
> Windows USB-to-serial driver).  Didn’t work.
> 
> Thinking maybe it was because of my slightly dated OS versions, I updated one 
> of my machines to Mac 10.12 - the most current version.  Still no joy.
> 
> I’ve tried different baud rates on the radio side (noting that there’s no 
> place I see within the KX3 Utility to set that rate).  No difference.
> 
> I’m fairly sure the KXUSB cable is okay, as I am running MacLoggerDX as my 
> logging program.  That program is talking to my KX3, using that very same 
> KXUSB cable (and the same “usbserial-AL030VX” usb-to-serial driver).
> 
> I’m pretty computer literate.  I don’t think it’s me.  I’ve turned on 
> “Advanced Mode” and “Verbose Logging” - not a lot of extra illumination.  And 
> I’ll give the good folks at Elecraft a ring on Monday if I don’t have an 
> answer by then.  But in the event I’ve missed something (meaning, it is me!) 
> thought I’d first throw this out to you good folks.
> 
> Any thoughts?
> 
> 73, Jeff K4YWZ
> 
> 
> 
> 
> 
> 
> __
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Re: [Elecraft] KX3 Utility - "KX3 is not responding"

[rich hurd WC3T]

You're a new KX3 owner. Are you the owner of a new KX3?Try dropping the
baud rate.

On Sat, Mar 11, 2017 at 5:22 PM, Jeff Hughes 
wrote:

> New KX3 owner here (crazy nice radio and I’m utterly smitten!).
>
> Have just downloaded the KX3 Utility program and can’t get it to work.  It
> consistently refuses to talk to the radio.  “KX3 is not responding” is what
> I get.
>
> I’m (mostly) on a Mac.  I’ve downloaded and installed the correct
> USB-to-serial driver.  That shows up properly (as "usbserial-AL030VX”)
> under the Port tab.  Interestingly, when I click the “Test Communications”
> button I usually get “KX3 is not responding.”  Consistent with that, going
> to the Firmware tab the MCU and DSP entries under “Installed in KX3”
> usually show as “—“ because the program is not able to determine what
> versions are currently in the radio.  But occasionally that “Test
> Communications” button will return “KX3 MCU revision 02.38.  RS-232 speed
> 38400 bps.”  And then going to the Firmware tab will show “02.38” as the
> MCU version.  In those instances, at least briefly, the radio has
> communicated with the program.
>
> Alas, every attempt to update firmware has resulted in a “KX3 is not
> responding” message under the Activity Log.
>
> I’m using the KXUSB cable that shipped with the radio.
>
> I originally tried using the KX3 Utility on a Mac running 10.9.  Didn’t
> work.
>
> I then tried it on a Mac running 10.10.  Didn’t work.
>
> I then tried it on a Windows machine, running Windows 7 (with the
> appropriate Windows USB-to-serial driver).  Didn’t work.
>
> Thinking maybe it was because of my slightly dated OS versions, I updated
> one of my machines to Mac 10.12 - the most current version.  Still no joy.
>
> I’ve tried different baud rates on the radio side (noting that there’s no
> place I see within the KX3 Utility to set that rate).  No difference.
>
> I’m fairly sure the KXUSB cable is okay, as I am running MacLoggerDX as my
> logging program.  That program is talking to my KX3, using that very same
> KXUSB cable (and the same “usbserial-AL030VX” usb-to-serial driver).
>
> I’m pretty computer literate.  I don’t think it’s me.  I’ve turned on
> “Advanced Mode” and “Verbose Logging” - not a lot of extra illumination.
> And I’ll give the good folks at Elecraft a ring on Monday if I don’t have
> an answer by then.  But in the event I’ve missed something (meaning, it is
> me!) thought I’d first throw this out to you good folks.
>
> Any thoughts?
>
> 73, Jeff K4YWZ
>
>
>
>
>
>
> __
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> Message delivered to r...@wc3t.us




-- 
73 (or 72 for the QRP folks),
Rich Hurd / WC3T
Northampton County RACES
EPA-ARRL Public Information Officer for Scouting
Latitude: 40.761621 Longitude: -75.288988  Grid: *FN20is*
40°45.68' N 75°17.33' W
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[Elecraft] KX3 Utility - "KX3 is not responding"

[Jeff Hughes]

New KX3 owner here (crazy nice radio and I’m utterly smitten!).

Have just downloaded the KX3 Utility program and can’t get it to work.  It 
consistently refuses to talk to the radio.  “KX3 is not responding” is what I 
get.

I’m (mostly) on a Mac.  I’ve downloaded and installed the correct USB-to-serial 
driver.  That shows up properly (as "usbserial-AL030VX”) under the Port tab.  
Interestingly, when I click the “Test Communications” button I usually get “KX3 
is not responding.”  Consistent with that, going to the Firmware tab the MCU 
and DSP entries under “Installed in KX3” usually show as “—“ because the 
program is not able to determine what versions are currently in the radio.  But 
occasionally that “Test Communications” button will return “KX3 MCU revision 
02.38.  RS-232 speed 38400 bps.”  And then going to the Firmware tab will show 
“02.38” as the MCU version.  In those instances, at least briefly, the radio 
has communicated with the program.

Alas, every attempt to update firmware has resulted in a “KX3 is not 
responding” message under the Activity Log.  

I’m using the KXUSB cable that shipped with the radio.

I originally tried using the KX3 Utility on a Mac running 10.9.  Didn’t work.

I then tried it on a Mac running 10.10.  Didn’t work.

I then tried it on a Windows machine, running Windows 7 (with the appropriate 
Windows USB-to-serial driver).  Didn’t work.

Thinking maybe it was because of my slightly dated OS versions, I updated one 
of my machines to Mac 10.12 - the most current version.  Still no joy.

I’ve tried different baud rates on the radio side (noting that there’s no place 
I see within the KX3 Utility to set that rate).  No difference.

I’m fairly sure the KXUSB cable is okay, as I am running MacLoggerDX as my 
logging program.  That program is talking to my KX3, using that very same KXUSB 
cable (and the same “usbserial-AL030VX” usb-to-serial driver).

I’m pretty computer literate.  I don’t think it’s me.  I’ve turned on “Advanced 
Mode” and “Verbose Logging” - not a lot of extra illumination.  And I’ll give 
the good folks at Elecraft a ring on Monday if I don’t have an answer by then.  
But in the event I’ve missed something (meaning, it is me!) thought I’d first 
throw this out to you good folks.

Any thoughts?

73, Jeff K4YWZ






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