Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
Thanks for the note, Jim, I'll ask for advice. 73 David G3UNA > On 15 June 2022 at 16:41 N4ST - Jim wrote: > > > For some reason, your email and a couple others recently are showing up as > [SPAM] > ??? > __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
For some reason, your email and a couple others recently are showing up as [SPAM] ??? __ 73, Jim - N4ST -Original Message- From: elecraft-boun...@mailman.qth.net On Behalf Of CUTTER DAVID via Elecraft Sent: Wednesday, June 15, 2022 05:09 To: Elecraft@mailman.qth.net Subject: [SPAM] [Elecraft] What is a reasonable turnover time to hear from Elecraft support: I answered this today and the response from the reflector came in blank. This happens from time to time: I don't know why or how to fix it. My answer was: I posed a question last week and got a response from Elecraft support within a day. 73 David G3UNA __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
Depends on the issue. In my case it was just some replacement K3S modules. Here is my time line for a recent issue. 4/12 - K3S PA failure reported to Elecraft 4/14 - Email from Elecraft with testing procedures. 4/20 - RMA received and LPA/PA returned to Elecraft 6/13 - Refurbished new style LPA/PA received 6/14 - Configuration assistance from Elecraft - Back on the air. So for me it was about 1 month from reporting initial problem to received "new" parts and that included a 2-week vacation by the guy handling the RMA accounting. FWIW, I never called Elecraft although they did call me to discuss testing procedures/results. 73, Jim - N4ST -Original Message- From: elecraft-boun...@mailman.qth.net On Behalf Of CUTTER DAVID via Elecraft Sent: Wednesday, June 15, 2022 00:03 To: Stephen Dubin ; Stephen Dubin via Elecraft Subject: [SPAM] Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support: __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
[Elecraft] What is a reasonable turnover time to hear from Elecraft support:
I answered this today and the response from the reflector came in blank. This happens from time to time: I don't know why or how to fix it. My answer was: I posed a question last week and got a response from Elecraft support within a day. 73 David G3UNA __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
__ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
As for the Elecraft Support Staff, I am very happy and a very satisfied customer. I emailed them several times and got replies within a reasonable amount of time. I sent my K3S in for repair and got it back in a short time. They made the necessary repairs, and upgrades and it works better than it did new. Evidently when I built it I did not tighten down some parts and did not do some other things properly. They sent it back calibrated and factory updated. I also received several calls from Doug and he explained what happened to the radio. Some of the support techs also called. Happy? Yes! Supportive? YES! I know they were hung up for a while with the K4D production and the issues they had in house. After that cleared they took my RMS and got it done! John Paul // AB4PP On Tue, Jun 14, 2022 at 9:03 PM Bert wrote: > Don't assume the email has been received. Send the email again. > Bert VE3NR > > > > On 2022-06-14 20:46, Dave (NK7Z) wrote: > > I have had very good results with Elecraft Support! Maybe a day or so > > when I email them. > > > > 73, and thanks, > > Dave (NK7Z) > > https://www.nk7z.net > > ARRL Volunteer Examiner > > ARRL Technical Specialist, RFI > > ARRL Asst. Director, NW Division, Technical Resources > > > > On 6/14/22 16:04, John Paul Keon wrote: > >> I get answers in a day or two depending on the holidays and the > >> weekends. > >> > >> No problem here. > >> > >> John Paul // AB4PP > >> > >> On Tue, Jun 14, 2022 at 6:13 PM Stephen Dubin via Elecraft < > >> elecraft@mailman.qth.net> wrote: > >> > >>> I sent an inquiry to Elecraft Support (my plaintiff "What to do > >>> when'When > >>> all else fails' fails:?" message) and * have not hear back. I > >>> wonder what, > >>> under current conditions, is a reasonable time to wait for a > >>> response or, > >>> at least, acknowledgement.. TNX FER HELP! > >>> VY 73 de W3UECSteve Dubindubinse@aol.com39.928995 N, -75.339629 W > >>> __ > >>> Elecraft mailing list > >>> Home: http://mailman.qth.net/mailman/listinfo/elecraft > >>> Help: http://mailman.qth.net/mmfaq.htm > >>> Post: mailto:Elecraft@mailman.qth.net > >>> > >>> This list hosted by: http://www.qsl.net > >>> Please help support this email list: http://www.qsl.net/donate.html > >>> Message delivered to jpkeon...@gmail.com > >> __ > >> Elecraft mailing list > >> Home: http://mailman.qth.net/mailman/listinfo/elecraft > >> Help: http://mailman.qth.net/mmfaq.htm > >> Post: mailto:Elecraft@mailman.qth.net > >> > >> This list hosted by: http://www.qsl.net > >> Please help support this email list: http://www.qsl.net/donate.html > >> Message delivered to d...@nk7z.net > > __ > > Elecraft mailing list > > Home: http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/mmfaq.htm > > Post: mailto:Elecraft@mailman.qth.net > > > > This list hosted by: http://www.qsl.net > > Please help support this email list: http://www.qsl.net/donate.html > > Message delivered to ve...@bell.net > __ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to jpkeon...@gmail.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
Don't assume the email has been received. Send the email again. Bert VE3NR On 2022-06-14 20:46, Dave (NK7Z) wrote: I have had very good results with Elecraft Support! Maybe a day or so when I email them. 73, and thanks, Dave (NK7Z) https://www.nk7z.net ARRL Volunteer Examiner ARRL Technical Specialist, RFI ARRL Asst. Director, NW Division, Technical Resources On 6/14/22 16:04, John Paul Keon wrote: I get answers in a day or two depending on the holidays and the weekends. No problem here. John Paul // AB4PP On Tue, Jun 14, 2022 at 6:13 PM Stephen Dubin via Elecraft < elecraft@mailman.qth.net> wrote: I sent an inquiry to Elecraft Support (my plaintiff "What to do when'When all else fails' fails:?" message) and * have not hear back. I wonder what, under current conditions, is a reasonable time to wait for a response or, at least, acknowledgement.. TNX FER HELP! VY 73 de W3UECSteve Dubindubinse@aol.com39.928995 N, -75.339629 W __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to jpkeon...@gmail.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to d...@nk7z.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to ve...@bell.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
I have had very good results with Elecraft Support! Maybe a day or so when I email them. 73, and thanks, Dave (NK7Z) https://www.nk7z.net ARRL Volunteer Examiner ARRL Technical Specialist, RFI ARRL Asst. Director, NW Division, Technical Resources On 6/14/22 16:04, John Paul Keon wrote: I get answers in a day or two depending on the holidays and the weekends. No problem here. John Paul // AB4PP On Tue, Jun 14, 2022 at 6:13 PM Stephen Dubin via Elecraft < elecraft@mailman.qth.net> wrote: I sent an inquiry to Elecraft Support (my plaintiff "What to do when'When all else fails' fails:?" message) and * have not hear back. I wonder what, under current conditions, is a reasonable time to wait for a response or, at least, acknowledgement.. TNX FER HELP! VY 73 de W3UECSteve Dubindubinse@aol.com39.928995 N, -75.339629 W __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to jpkeon...@gmail.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to d...@nk7z.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
I’ve had replies in two days and I’ve had replies in three weeks. It all depends on how busy they are, who’s in and out of the shop, and how swamped they are with emails. 73 Adrian, KJ7SOY > On Jun 14, 2022, at 4:06 PM, John Paul Keon wrote: > > I get answers in a day or two depending on the holidays and the weekends. > > No problem here. > > John Paul // AB4PP > >> On Tue, Jun 14, 2022 at 6:13 PM Stephen Dubin via Elecraft < >> > wrote: >> >> I sent an inquiry to Elecraft Support (my plaintiff "What to do when'When >> all else fails' fails:?" message) and * have not hear back. I wonder what, >> under current conditions, is a reasonable time to wait for a response or, >> at least, acknowledgement.. TNX FER HELP! >> VY 73 de W3UECSteve Dubindubinse@aol.com39.928995 N, -75.339629 W >> __ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:Elecraft@mailman.qth.net >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> Message delivered to jpkeon...@gmail.com > __ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to kj7...@gmail.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] What is a reasonable turnover time to hear from Elecraft support:
I get answers in a day or two depending on the holidays and the weekends. No problem here. John Paul // AB4PP On Tue, Jun 14, 2022 at 6:13 PM Stephen Dubin via Elecraft < elecraft@mailman.qth.net> wrote: > I sent an inquiry to Elecraft Support (my plaintiff "What to do when'When > all else fails' fails:?" message) and * have not hear back. I wonder what, > under current conditions, is a reasonable time to wait for a response or, > at least, acknowledgement.. TNX FER HELP! > VY 73 de W3UECSteve Dubindubinse@aol.com39.928995 N, -75.339629 W > __ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to jpkeon...@gmail.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
[Elecraft] What is a reasonable turnover time to hear from Elecraft support:
I sent an inquiry to Elecraft Support (my plaintiff "What to do when'When all else fails' fails:?" message) and * have not hear back. I wonder what, under current conditions, is a reasonable time to wait for a response or, at least, acknowledgement.. TNX FER HELP! VY 73 de W3UECSteve Dubindubinse@aol.com39.928995 N, -75.339629 W __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
