[Elecraft] email response from Elecraft
As a suggestion perhaps Elecraft could set up their email server to automatically generate a response to every email that it has been received (and maybe a thank you) and a reply will be forth coming. Then the sender would know their email had been received. Just a thought, Bob (KD1CT) __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
[Elecraft] email response from Elecraft
A reflector should also be for constructive suggestions to make things better. Having had some emails that seemed to have become lost in cyberspace as I recently had, makes me appreciate Bob's, suggestion. I don't know what it would take to do that, but I think it would removed the doubt factor. The response could be simple. Reflectors should not only be used by sycophants. Rich, n0ce OK, so you have an automated response from some computer that such and such email was received. It still hasn't gotten to the person it needs to go to, so maybe if you send your email with a request for a "Read Receipt", you'd at least know that a PERSON had looked at it, and checked the "BOX". I personnaly don't think this is the forum for complaints about the company or it's policies. If you have a problem with customer service, orders, or support, you need to email Wayne, Eric or Lisa. They will help you solve your problem. Sharing their/your "dirty laundry" with current, past and potential customers is not in good taste. It there were a systemic problem with support or service, the company would not be doing business this long with the vast array of products available that Elecraft offers. ...bilkl nr4c On Tue, 7 Aug 2012 07:17:41 -0400, Robert Emory wrote: > As a suggestion perhaps Elecraft could set up their email server > to automatically generate a response to every email that it has > been received (and maybe a thank you) and a reply will be > forth coming. > Then the sender would know their email had been received. > Just a thought, > Bob (KD1CT) Richard Fjeld, N0CE __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] email response from Elecraft
Excellent idea - takes the guess work out of emails. -- IN GOD I TRUST (but, NOT a single politician) __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] email response from Elecraft
OK, so you have an automated response from some computer that such and such email was received. It still hasn't gotten to the person it needs to go to, so maybe if you send your email with a request for a "Read Receipt", you'd at least know that a PERSON had looked at it, and checked the "BOX". I personnaly don't think this is the forum for complaints about the company or it's policies. If you have a problem with customer service, orders, or support, you need to email Wayne, Eric or Lisa. They will help you solve your problem. Sharing their/your "dirty laundry" with current, past and potential customers is not in good taste. It there were a systemic problem with support or service, the company would not be doing business this long with the vast array of products available that Elecraft offers. ...bilkl nr4c On Tue, 7 Aug 2012 07:17:41 -0400, Robert Emory wrote: > As a suggestion perhaps Elecraft could set up their email server > to automatically generate a response to every email that it has > been received (and maybe a thank you) and a reply will be > forth coming. > Then the sender would know their email had been received. > Just a thought, > Bob (KD1CT) > __ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] email response from Elecraft
An automated response to an initial email should be standard practice in business. This lets the sender know they at least have the correct email address, and should list the times the business is open, etc. Not all email applications have the read receipt function. I disagree with you. This should be an avenue for both positive and negative comments. I don't want to read only about the positive, and Elecraft would lose out on constructive criticism and ideas to continue to enhance the company. 73 de Sebastian, W4AS On Aug 7, 2012, at 10:14 AM, nr4c wrote: > OK, so you have an automated response from some computer that such and > such email was received. It still hasn't gotten to the person it needs > to go to, so maybe if you send your email with a request for a "Read > Receipt", you'd at least know that a PERSON had looked at it, and > checked the "BOX". > > I personnaly don't think this is the forum for complaints about the > company or it's policies. If you have a problem with customer service, > orders, or support, you need to email Wayne, Eric or Lisa. They will > help you solve your problem. Sharing their/your "dirty laundry" with > current, past and potential customers is not in good taste. It there > were a systemic problem with support or service, the company would not > be doing business this long with the vast array of products available > that Elecraft offers. > > ...bilkl nr4c > > On Tue, 7 Aug 2012 07:17:41 -0400, Robert Emory wrote: >> As a suggestion perhaps Elecraft could set up their email server >> to automatically generate a response to every email that it has >> been received (and maybe a thank you) and a reply will be >> forth coming. >> Then the sender would know their email had been received. >> Just a thought, >> Bob (KD1CT) __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] email response from Elecraft
If this isn't the proper forum for open discussion on the pros and cons of Elecraft products and service, what is? eHam.net??? Just because one recent post was petulant doesn't mean that negative issues should be buried under the misguided guise of "good taste". I've bought several Elecraft products and I've been more than happy with each one of them, but the day that this reflector turns into nothing but a bunch of glad handing endorsements is the day I go elsewhere. Besides, if you think staying in business with a broad product base is a guarantee of good customer service you've lived a pretty sheltered existence. Dave AB7E On 8/7/2012 7:14 AM, nr4c wrote: > I personnaly don't think this is the forum for complaints about the > company or it's policies. If you have a problem with customer service, > orders, or support, you need to email Wayne, Eric or Lisa. They will > help you solve your problem. Sharing their/your "dirty laundry" with > current, past and potential customers is not in good taste. It there > were a systemic problem with support or service, the company would not > be doing business this long with the vast array of products available > that Elecraft offers. > > ...bilkl nr4c __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] email response from Elecraft
Gentlemen - This -is- the proper forum for pro/con on our products, support etc. Its one of the primary ways we learn about issues and then can quickly react to them. We want to hear it all. That said, its also incumbent on everyone not to overly prolong threads with arguments back and forth. Its not necessary to win an argument on the reflector. If you feel the urge to prolong a difference of opinion past a couple of postings, please take it off list. . Its also outside of the list guidelines to complain about a posting or criticize a posting as inappropriate. Let's the list moderator handle that role. (Feel free to send me complaints about postings etc.) Let's close this thread at this time, as I think we've covered it pretty thoroughly. 73, Eric Elecraft Lost Moderator, List Modulator and sometimes List Moderator.. --- www.elecraft.com On 8/7/2012 1:03 PM, David Gilbert wrote: > If this isn't the proper forum for open discussion on the pros and cons > of Elecraft products and service, what is? __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
Re: [Elecraft] email response from Elecraft
I think Sebastian may be on to something here! Elecraft is growing -- great news in many ways. OTOH, a widely distributed "virtual" company can't help but have communication issues. I think an automated response, which can seem unfriendly in many cases, can be used to advantage. It could say, for example: "Your e-mail has been received by Elecraft Customer Service and we pride ourselves on great customer service. If you are inquiring about a product returned for service, and you didn't include your RMA number and amateur callsign in your e-mail request, it may take a while to route you message to the appropriate service group. If that's the case, please just copy your sent message and resend it with the RMA number and callsign in the Subject line. We will then be able to serve you even better" That will help those customers who don't watch the e-mail list! BTW, I've always received very prompt response to my e-mail -- but when Elecraft gets to be the size of GM (perhaps not great example ) we will no longer be able to expect Wayne and Eric to get involved in every service question! Regards, Joel Hallas, W1ZR Westport, CT *** An automated response to an initial email should be standard practice in business. This lets the sender know they at least have the correct email address, and should list the times the business is open, etc. ... 73 de Sebastian, W4AS *** __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
