AVAPI virus-scan preventing Brick-level backups

2001-12-12 Thread Ludwig, Mark 

Hi all,

I am having a problem that includes several  apps and I hope someone has
seen a similar issue. The list of products involved:

NT Server 4.0 Cluster Server
SP 6a
Exchange Server 5.5 
SP 4
ArcServeIT 6.61 SP 2a
Trend ScanMail for Exchange 3.52

Problem: Since switching ScanMail to run in AVAPI mode from MAPI mode we are
unable to perform Brick-Level backups on our Exchange Server. (Regular
backups are fine) In the ArcServe Log I see error E8601 Failed to connect
agent (AGENT = dbaxchg2, EC = 402). When I go to Arcserve and try and
manually do a brick backup as soon as I tickle the icon for the brick an
error pops up: EC = EXCH Exchange Agent - - (402) "Exchange system error."
Now I've called ArcServe and I've done research and found that 402 normally
means the mailbox you are trying to restore is either not there or hidden. I
have verified that that's not the case, and their support doesn't seem to
know of a problem with AVAPI virus & brick backups. I found one KB article
Q264731
()bu
t my Registry already had the suggested settings.
I'm hoping someone has been able to resolve a similar issue because
management is talking about going back to MAPI mode in order to continue
bricklevel backups which I am trying to fight against.

Thanks,

Mark





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RE: AVAPI virus-scan preventing Brick-level backups

2001-12-12 Thread Ludwig, Mark 

I absolutely agree with you and I've suggested the Ed Crowley Never Restore
method. However I work for a small company and the owners name is on the
building and he wants to be able to get back one piece of mail that someone
deleted six months ago if they decide they want it back. We are talking
about replacing Arcserve now and I will look into ScanMail 3.6.

Thanks for the suggestions.

-M

-Original Message-
From: Soysal, Serdar [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, December 12, 2001 10:22 AM
To: Exchange Discussions
Subject: RE: AVAPI virus-scan preventing Brick-level backups


Well, the real solution to your problem is

1. Stop doing brick level backups
2. Get rid of ArghServe
3. Buy CommVault Galaxy to do backups.  Their product provides real item
level recovery and also supports restores
4. Upgrade ScanMail to 3.6 and use ESE scanning.

If this is too much to do right away, go ahead and do #4 and it'll be a
workaround.  When you have some time though, you really should

1. Stop doing brick level backups
2. Get rid of ArghServe
3. Buy CommVault Galaxy to do backups.  Their product provides real item
level recovery and also supports restores

S.

-Original Message-----
From: Ludwig, Mark [mailto:[EMAIL PROTECTED]] 
Sent: Wednesday, December 12, 2001 10:15 AM
To: Exchange Discussions
Subject: AVAPI virus-scan preventing Brick-level backups


Hi all,

I am having a problem that includes several  apps and I hope someone has
seen a similar issue. The list of products involved:

NT Server 4.0 Cluster Server
SP 6a
Exchange Server 5.5 
SP 4
ArcServeIT 6.61 SP 2a
Trend ScanMail for Exchange 3.52

Problem: Since switching ScanMail to run in AVAPI mode from MAPI mode we are
unable to perform Brick-Level backups on our Exchange Server. (Regular
backups are fine) In the ArcServe Log I see error E8601 Failed to connect
agent (AGENT = dbaxchg2, EC = 402). When I go to Arcserve and try and
manually do a brick backup as soon as I tickle the icon for the brick an
error pops up: EC = EXCH Exchange Agent - - (402) "Exchange system error."
Now I've called ArcServe and I've done research and found that 402 normally
means the mailbox you are trying to restore is either not there or hidden. I
have verified that that's not the case, and their support doesn't seem to
know of a problem with AVAPI virus & brick backups. I found one KB article
Q264731
(<http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q264731>)bu
t my Registry already had the suggested settings.
I'm hoping someone has been able to resolve a similar issue because
management is talking about going back to MAPI mode in order to continue
bricklevel backups which I am trying to fight against.

Thanks,

Mark





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Relay Restrictions

2002-01-10 Thread Ludwig, Mark 

I have a problem that, hopefully, someone could help me out with. I have a
app that provides customers with an online store that includes a form that
they can fill out to order product. This form fires off 2 emails, one to our
internal people to let them know a new order as been placed and the other
email is a confirmation sent to the user to acknowledge receipt of their
order. The app uses Miva script (similar to XML) to create the email and it
runs on a server in our network.  
The problem is our mail server (Exchange 5.5 SP4) is not allowing the
acknowledgment to be delivered because relaying is prohibited. So the
original mail (internal) gets delivered fine but the mail that gets sent
externally (to the users email) never gets sent. When I review the logs I
see:
RCPT TO: <[EMAIL PROTECTED]>
550 Relaying is prohibited
I have gone to the routing restrictions & enabled the "hosts and clients w/
these ip addresses" and entered the IP address and mask of the system
generating the emails as outlined in KB q196626 but the error is the same.
I've reviewed q259531 on how to configure smtp relay for domains but I don't
believe it is applicable to my case. Is there someway around this? If anyone
has any suggestions I'd appreciate it.

Thanks,

Mark



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RE: Relay Restrictions

2002-01-10 Thread Ludwig, Mark 

The IP address is the address of the internal server that is running the
app:
IP 192.206.170.200
SM 255.255.255.0

It IS a multihomed server
I did restart the IMC service (several times by now...)

Thanks


-Original Message-
From: Steve Johnston [mailto:[EMAIL PROTECTED]]
Sent: Thursday, January 10, 2002 2:28 PM
To: Ludwig, Mark; [EMAIL PROTECTED]
Subject: Re: Relay Restrictions


Mark,

What IP address and subnet mask are you specifying under Routing
Restrictions?

Steve

>>> [EMAIL PROTECTED] 01/10/02 01:59PM >>>
I have a problem that, hopefully, someone could help me out with. I have a
app that provides customers with an online store that includes a form that
they can fill out to order product. This form fires off 2 emails, one to our
internal people to let them know a new order as been placed and the other
email is a confirmation sent to the user to acknowledge receipt of their
order. The app uses Miva script (similar to XML) to create the email and it
runs on a server in our network.  
The problem is our mail server (Exchange 5.5 SP4) is not allowing the
acknowledgment to be delivered because relaying is prohibited. So the
original mail (internal) gets delivered fine but the mail that gets sent
externally (to the users email) never gets sent. When I review the logs I
see:
RCPT TO: <[EMAIL PROTECTED]>
550 Relaying is prohibited
I have gone to the routing restrictions & enabled the "hosts and clients w/
these ip addresses" and entered the IP address and mask of the system
generating the emails as outlined in KB q196626 but the error is the same.
I've reviewed q259531 on how to configure smtp relay for domains but I don't
believe it is applicable to my case. Is there someway around this? If anyone
has any suggestions I'd appreciate it.

Thanks,

Mark



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RE: Relay Restrictions

2002-01-10 Thread Ludwig, Mark 

The Exch Server & Webserver are separate
The Webserver is a W2000 Server\IIS 5.0
IP settings are set to "all unassigned"

Thanks for the suggestions I will look into trying the scenario's you've
suggested.

-Mark

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Thursday, January 10, 2002 3:25 PM
To: Exchange Discussions
Subject: RE: Relay Restrictions


I'm assuming (I do this alot) that the Exch 5.5 server is seperate from the
webserver attempting to send mail.  You probably have some type of SMTP
component running on this box that relay's mail to the Exchange Server.  If
this component is SMTP service that comes with IIS 5.0 (or 4.0) then you
probably have the IP settings set to "All unassigned".  Or, you could be
sending all requests to your internal mail server?

In the first scenario I would suggest this:  Is there anyway to configure
your app to use different "mail relays" depending on the domain name.  For
example, you could modify your app to use the local relay (127.0.0.1) to
send non-internal mail.  Setup the local relay to use DNS for resolution
type.  Send all internal (your domain) to the internal address.

If your sending all requests to the internal mail server you might try
adding both IP addresses to the ACL list for routing then restart the IMC
service.

Murphy

-Original Message-
From: Ludwig, Mark [mailto:[EMAIL PROTECTED]]
Sent: Thursday, January 10, 2002 2:09 PM
To: Exchange Discussions
Subject: RE: Relay Restrictions


The IP address is the address of the internal server that is running the
app:
IP 192.206.170.200
SM 255.255.255.0

It IS a multihomed server
I did restart the IMC service (several times by now...)

Thanks


-Original Message-
From: Steve Johnston [mailto:[EMAIL PROTECTED]]
Sent: Thursday, January 10, 2002 2:28 PM
To: Ludwig, Mark; [EMAIL PROTECTED]
Subject: Re: Relay Restrictions


Mark,

What IP address and subnet mask are you specifying under Routing
Restrictions?

Steve

>>> [EMAIL PROTECTED] 01/10/02 01:59PM >>>
I have a problem that, hopefully, someone could help me out with. I have a
app that provides customers with an online store that includes a form that
they can fill out to order product. This form fires off 2 emails, one to our
internal people to let them know a new order as been placed and the other
email is a confirmation sent to the user to acknowledge receipt of their
order. The app uses Miva script (similar to XML) to create the email and it
runs on a server in our network.  
The problem is our mail server (Exchange 5.5 SP4) is not allowing the
acknowledgment to be delivered because relaying is prohibited. So the
original mail (internal) gets delivered fine but the mail that gets sent
externally (to the users email) never gets sent. When I review the logs I
see:
RCPT TO: <[EMAIL PROTECTED]>
550 Relaying is prohibited
I have gone to the routing restrictions & enabled the "hosts and clients w/
these ip addresses" and entered the IP address and mask of the system
generating the emails as outlined in KB q196626 but the error is the same.
I've reviewed q259531 on how to configure smtp relay for domains but I don't
believe it is applicable to my case. Is there someway around this? If anyone
has any suggestions I'd appreciate it.

Thanks,

Mark



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RE: Relay Restrictions

2002-01-10 Thread Ludwig, Mark 

Thanks to all that replied. This looks like the fix as it is working now for
me when I test it. My customer I've been working with is gone until tomorrow
but I feel pretty confidant that it's fixed.

Thanks again,

Mark

-Original Message-
From: Steve Johnston [mailto:[EMAIL PROTECTED]]
Sent: Thursday, January 10, 2002 3:53 PM
To: Ludwig, Mark; [EMAIL PROTECTED]
Subject: RE: Relay Restrictions


Mark,

Don't over-complicate this.  You almost had it before.  Just change the mask
to 255.255.255.255 and you'll be OK.

Steve

>>> [EMAIL PROTECTED] 01/10/02 03:40PM >>>
The Exch Server & Webserver are separate
The Webserver is a W2000 Server\IIS 5.0
IP settings are set to "all unassigned"

Thanks for the suggestions I will look into trying the scenario's you've
suggested.

-Mark

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, January 10, 2002 3:25 PM
To: Exchange Discussions
Subject: RE: Relay Restrictions


I'm assuming (I do this alot) that the Exch 5.5 server is seperate from the
webserver attempting to send mail.  You probably have some type of SMTP
component running on this box that relay's mail to the Exchange Server.  If
this component is SMTP service that comes with IIS 5.0 (or 4.0) then you
probably have the IP settings set to "All unassigned".  Or, you could be
sending all requests to your internal mail server?

In the first scenario I would suggest this:  Is there anyway to configure
your app to use different "mail relays" depending on the domain name.  For
example, you could modify your app to use the local relay (127.0.0.1) to
send non-internal mail.  Setup the local relay to use DNS for resolution
type.  Send all internal (your domain) to the internal address.

If your sending all requests to the internal mail server you might try
adding both IP addresses to the ACL list for routing then restart the IMC
service.

Murphy

-Original Message-
From: Ludwig, Mark [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, January 10, 2002 2:09 PM
To: Exchange Discussions
Subject: RE: Relay Restrictions


The IP address is the address of the internal server that is running the
app:
IP 192.206.170.200
SM 255.255.255.0

It IS a multihomed server
I did restart the IMC service (several times by now...)

Thanks


-Original Message-
From: Steve Johnston [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, January 10, 2002 2:28 PM
To: Ludwig, Mark; [EMAIL PROTECTED] 
Subject: Re: Relay Restrictions


Mark,

What IP address and subnet mask are you specifying under Routing
Restrictions?

Steve

>>> [EMAIL PROTECTED] 01/10/02 01:59PM >>>
I have a problem that, hopefully, someone could help me out with. I have a
app that provides customers with an online store that includes a form that
they can fill out to order product. This form fires off 2 emails, one to our
internal people to let them know a new order as been placed and the other
email is a confirmation sent to the user to acknowledge receipt of their
order. The app uses Miva script (similar to XML) to create the email and it
runs on a server in our network.  
The problem is our mail server (Exchange 5.5 SP4) is not allowing the
acknowledgment to be delivered because relaying is prohibited. So the
original mail (internal) gets delivered fine but the mail that gets sent
externally (to the users email) never gets sent. When I review the logs I
see:
RCPT TO: <[EMAIL PROTECTED]>
550 Relaying is prohibited
I have gone to the routing restrictions & enabled the "hosts and clients w/
these ip addresses" and entered the IP address and mask of the system
generating the emails as outlined in KB q196626 but the error is the same.
I've reviewed q259531 on how to configure smtp relay for domains but I don't
believe it is applicable to my case. Is there someway around this? If anyone
has any suggestions I'd appreciate it.

Thanks,

Mark



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