RE: E2K: OUTLOOK Can't open this item SP3 bug?
Hello, Scanmail does appear to be involved/effected. When the Scanmail services are stopped, these problem messages can then be deleted in OUTLOOK. It STILL can not be opened and read in OUTLOOK, but it can be deleted and moved between folders, which isn't possible with the Services running. We're running the latest versions of Scanmail for E2K, and Scan engine. Strange. I've certainly had a couple instances in the last few years where Scanmail will stop allowing access to Email attachments for a majority of users ... but this is just a few users of over 1,100 on this box, and just a handful of messages out of a ~million. When I have another maintenance window I'll see what happens after a reboot and the Scanmail services set to disabled (Come up clean without Scanmail having run at all). If full access in OUTLOOK is available to these message, I'll send off a bug report to Trend. Thank you, Brent -Original Message- From: Ali Wilkes (IT) [mailto:[EMAIL PROTECTED]] Posted At: Monday, September 09, 2002 11:26 AM Posted To: MS Exchange List Conversation: E2K: OUTLOOK Can't open this item SP3 bug? Subject: RE: E2K: OUTLOOK Can't open this item SP3 bug? This is the exact same error I see with many versions of exchange when NAI Groupshield has taken a dump. Stopping and starting groupshield helps, but usually the sender has to resend the e-mail after. I would suggest this is a problem with Scanmail, not sp3. Did you check with TM to see if they updated their software for SP3? -Original Message- From: Young, Phil [mailto:[EMAIL PROTECTED]] Posted At: Monday, September 09, 2002 12:19 PM Posted To: List - Exchange Server List Conversation: E2K: OUTLOOK Can't open this item SP3 bug? Subject: RE: E2K: OUTLOOK Can't open this item SP3 bug? Brent, If you stop Scanmail can you read the mails then or do you still have the problem? Apologies if you've already tried this. regards Phil _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: E2K: OUTLOOK Can't open this item SP3 bug?
Brent, If you stop Scanmail can you read the mails then or do you still have the problem? Apologies if you've already tried this. regards Phil _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: E2K: OUTLOOK Can't open this item SP3 bug?
This is the exact same error I see with many versions of exchange when NAI Groupshield has taken a dump. Stopping and starting groupshield helps, but usually the sender has to resend the e-mail after. I would suggest this is a problem with Scanmail, not sp3. Did you check with TM to see if they updated their software for SP3? -Original Message- From: Young, Phil [mailto:[EMAIL PROTECTED]] Posted At: Monday, September 09, 2002 12:19 PM Posted To: List - Exchange Server List Conversation: E2K: OUTLOOK Can't open this item SP3 bug? Subject: RE: E2K: OUTLOOK Can't open this item SP3 bug? Brent, If you stop Scanmail can you read the mails then or do you still have the problem? Apologies if you've already tried this. regards Phil _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: E2K: OUTLOOK Can't open this item SP3 bug?
try to jiggle it by moving the user's mailbox from one information store to another or from one server to another also try exporting the mailbox to a PST file with Outlook, deleting the mailbox, then importing back try same with ExMerge Andrey Fyodorov founder of the Scientific Jiggle Method :) Applied Jiggle Technologies :) -Original Message- From: MS Exchange List [mailto:[EMAIL PROTECTED]] Sent: Wednesday, September 04, 2002 6:49 PM To: Exchange Discussions Subject: E2K: OUTLOOK Can't open this item SP3 bug? OS: Win2K, SP2, IIS Roll-up, (+most Critical Windows Update published hotfixes) E2K: Native, SP3, Trend 6.0 Scanmail Single Native Domain, Single Exchange Server, 1 SG, 4 Mailbox DBs, 1 PF DB Hello, Not sure if this is a new bug introduced with E2K SP3, or just my bad luck with E2K. Some users are unable to open/delete/move/reply/forward... some Messages with OUTLOOK (various versions) or E2K OWA. The error they get in OUTLOOK is: Can't open this item On the Server side an error is logged in the App log: === Event Type: Error Event Source: MSExchangeIS Event Category: Content Engine Event ID: 12002 Date: 9/4/2002 Time: 1:38:05 PM User: N/A Computer: EXCHANGE Description: Error 8004011B-8000 occurred while processing message from 'SearchStorage.com'. === Combing through the App log it looks like we've got at least 9 different Messages with this problem. I CAN access them with an IMAP client, view it, and delete it. It is then deleted on the Server side mailbox. Since this problem started I have run ISINTEG against all databases, and even compacted the databases (ya, ya, I know, but it is documented a compact will get rid of various DB problems Q314917, Q195856, and I had an Open maintenance window). This did not get rid of the problem, and a user has gotten a new message since then with this problem. The problem messages I have looked at are of type Content-Type: multipart/alternative and contain both a text/plain and text/html versions of the email. Guessing a content conversion problem with MAPI and SP3 ... but haven't heard anyone else complain of something similar. I have looked at Q232323 and Q296598, but they didn't seem to apply. Anyone else seeing this with SP3? Thanks, Brent _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
E2K: OUTLOOK Can't open this item SP3 bug?
OS: Win2K, SP2, IIS Roll-up, (+most Critical Windows Update published hotfixes) E2K: Native, SP3, Trend 6.0 Scanmail Single Native Domain, Single Exchange Server, 1 SG, 4 Mailbox DBs, 1 PF DB Hello, Not sure if this is a new bug introduced with E2K SP3, or just my bad luck with E2K. Some users are unable to open/delete/move/reply/forward... some Messages with OUTLOOK (various versions) or E2K OWA. The error they get in OUTLOOK is: Can't open this item On the Server side an error is logged in the App log: === Event Type: Error Event Source: MSExchangeIS Event Category: Content Engine Event ID: 12002 Date: 9/4/2002 Time: 1:38:05 PM User: N/A Computer: EXCHANGE Description: Error 8004011B-8000 occurred while processing message from 'SearchStorage.com'. === Combing through the App log it looks like we've got at least 9 different Messages with this problem. I CAN access them with an IMAP client, view it, and delete it. It is then deleted on the Server side mailbox. Since this problem started I have run ISINTEG against all databases, and even compacted the databases (ya, ya, I know, but it is documented a compact will get rid of various DB problems Q314917, Q195856, and I had an Open maintenance window). This did not get rid of the problem, and a user has gotten a new message since then with this problem. The problem messages I have looked at are of type Content-Type: multipart/alternative and contain both a text/plain and text/html versions of the email. Guessing a content conversion problem with MAPI and SP3 ... but haven't heard anyone else complain of something similar. I have looked at Q232323 and Q296598, but they didn't seem to apply. Anyone else seeing this with SP3? Thanks, Brent _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: E2K: OUTLOOK Can't open this item SP3 bug?
One other guy on this list saw that and there's very little information on that error message. Do you have any other error messages in conjunction with those? No matter what, call Microsoft. This may be an emerging issue with that SP. (:= -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of MS Exchange List Sent: Wednesday, September 04, 2002 5:49 PM To: Exchange Discussions Subject: E2K: OUTLOOK Can't open this item SP3 bug? OS: Win2K, SP2, IIS Roll-up, (+most Critical Windows Update published hotfixes) E2K: Native, SP3, Trend 6.0 Scanmail Single Native Domain, Single Exchange Server, 1 SG, 4 Mailbox DBs, 1 PF DB Hello, Not sure if this is a new bug introduced with E2K SP3, or just my bad luck with E2K. Some users are unable to open/delete/move/reply/forward... some Messages with OUTLOOK (various versions) or E2K OWA. The error they get in OUTLOOK is: Can't open this item On the Server side an error is logged in the App log: === Event Type: Error Event Source: MSExchangeIS Event Category: Content Engine Event ID: 12002 Date: 9/4/2002 Time: 1:38:05 PM User: N/A Computer: EXCHANGE Description: Error 8004011B-8000 occurred while processing message from 'SearchStorage.com'. === Combing through the App log it looks like we've got at least 9 different Messages with this problem. I CAN access them with an IMAP client, view it, and delete it. It is then deleted on the Server side mailbox. Since this problem started I have run ISINTEG against all databases, and even compacted the databases (ya, ya, I know, but it is documented a compact will get rid of various DB problems Q314917, Q195856, and I had an Open maintenance window). This did not get rid of the problem, and a user has gotten a new message since then with this problem. The problem messages I have looked at are of type Content-Type: multipart/alternative and contain both a text/plain and text/html versions of the email. Guessing a content conversion problem with MAPI and SP3 ... but haven't heard anyone else complain of something similar. I have looked at Q232323 and Q296598, but they didn't seem to apply. Anyone else seeing this with SP3? Thanks, Brent _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
