RE: Unable to move items to a PST
I recall when the version of NAVMSE came out that I'm running, there was some sort of MAPI issue where it wouldn't (sometimes?) be able to scan _outgoing_ SMTP messages because of the MAPI API not notifying the scanner in time to do anything about it. This was one reason that the VAPI/MAPI mode was desirable. I looked around on Symantec's knowledgebase for something on this, but I couldn't seem to come up with anything on this. Perhaps I am imaging things? The dilemna that I have is, Is it worth it to change from a scanning mode that seems to be meeting the primary objective (squashing viruses) to change to a different scanning mode that *may* not be able to catch all viruses under certain circumstances, but will prevent a relatively minor client problem. Jim Helfer -Original Message- From: Tom Meunier [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 5:59 PM To: Exchange Discussions Subject: RE: Unable to move items to a PST Sorry, I thought I'd answered this yesterday. We went through this with the earlier NAVMSE 2.1x products, then found out what the deal was. I don't think the problem is with NAVMSE but rather with the antivirus API. (and of course, the fact that NAV uses that as one of its two available scanning modes) Turn NAVMSE to MAPI-mode instead of AVAPI mode, and it should fire. See also Q263949 and Symantec's KB article http://service1.symantec.com/SUPPORT/ent-security.nsf/pfdocs/20001115141 55648. Dunno what product you recommended to your company, that they made you buy NAV, but the only way around this one is to use a pure-MAPI solution or use the ESE product(s). -Original Message- From: Scott Lounder [mailto:[EMAIL PROTECTED]] Posted At: Wednesday, March 06, 2002 4:34 PM Posted To: MSExchange Mailing List Conversation: Unable to move items to a PST Subject: RE: Unable to move items to a PST I think the problem is with NAV, I just spent like an hour going through emails and opening every one (well the ones with attachments). Then I tried to copy them all at once, no problem at all, all of them went, where before only one would go at a time. I also noticed that when I opened a message with an attachment it took a long time (30 seconds) to open. Then if I close it and go on, and come back to that message later, it opens in seconds. Even if I open the message on one machine, and go to a different machine and open the same message there, the same thing happens, the first time you open a message it takes a while, then it's fast. Leading me to believe the delay is caused by NAVMSE needing to scan the attachment. I started digging around yesterday on MS website and found this Q article saying that basically the problem is NAVMSE (Q317953) Sigh...you have to hate when someone buys a product against your recommendation just because they think they know what is best... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Unable to move items to a PST
I've seen this a few times and NAV isn't in our picture - nor any other EXS based scanning. It seems to me to have something to do with the client, and in the cases I've seen it's intermittent. Roger Mackenzie (Glasgow University) -Original Message- From: Blunt, James H (Jim) [mailto:[EMAIL PROTECTED]] Sent: 05 March 2002 19:55 To: Exchange Discussions Subject: RE: Unable to move items to a PST Jim/Art, Actually, this sounds more like a client configuration issue (Outlook), rather than a server issue, based on your statement *Users* trying to move large emails or lots of emails get a Some items could not be moved. They were either already moved or deleted, or access was denied error message. Several of my users, when trying to move large volumes of mail from their mailbox to a .pst file would get errors related to access denied and something to do with frmcache.dat. If this is indeed your situation, then this should fix the problem: 1. Close your Outlook and any open messages. 2. On the Windows taskbar, click Start, point to Programs, and then click Windows Explorer. 3. In Windows Explorer move to the C:\Windows\Forms folder on your hard drive. 4. Under the Forms folder, highlight everything ***EXCEPT THE CONFIGS FOLDER*** and press the DELETE key. When prompted, Are you sure you want to remove the folderfolder name and send all its contents to the Recycle Bin?, click Yes. 5. Restart Outlook and move your e-mails. Jim Blunt Network / E-mail Admin (at least for a little while longer) There are seldom good technological solutions to behavioral problems. - Ed Crowley, Exchange Guru -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 11:42 AM To: Exchange Discussions Subject: RE: Unable to move items to a PST Jim, you are correct that NAV is causing the error. VAPI or MAPI/VAPI mode will cause archiving and synchronization errors of emails with attachments. Both are MAPI functions that expect a cleaned response which VAPI mode cannot deliver so the process fails. The solution for us was to run in MAPI only mode. MAPI is less efficient that VAPI or MAPI/VAPI so server performance could degrade. Additionally, if the server is under load, MAPI can deliver a virus laden attachment to a users inbox that will lie dormant until the user opens, moves or deletes the email. All of our workstations are managed by NAV with defs updated daily to provide the most protection from this. Art -Original Message- From: Jim Helfer [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 2:10 PM To: Exchange Discussions Subject: RE: Unable to move items to a PST I have this exact problem. I think it has something to do with the NAV running on the Exchange server, but it hasen't become a big enough problem here to warrant disabling the scanners for a test. Jim -Original Message- From: Scott Lounder [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 12:23 PM To: Exchange Discussions Subject: Unable to move items to a PST I have several users who when trying to move items from their Mailbox to a PST file they get an error message saying: Some items could not be moved. They were either already moved or deleted, or access was denied. This seems to happen only when attempting to move items with attachments, and only when trying to move more than a single item. For example I can move 20 items from the Inbox(or any folder on the server) to the PST with no problems, as long as none of those messages have attachments. If I attempt to move 20 items from my Inbox(or others) and one or more of those items has an attachment, it will move the items before the message with the attachment, but stop and give me the error on that message with the attachment. I can select that ONE message and move it to a PST file, but I can't move more than one at a time. We have 3 Exchange 5.5 servers with SP4 on them, and the problem is occurring on all servers. Any help would be appreciated. Thanks Scott... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED
RE: Unable to move items to a PST
It also may simply be due to RPC limitations. If the table (folder item list) you try and move/copy results in 32K of RPC data, the transaction will fail. Same problem we have dealing with rules and other things MAPI based. Move/Copy fewer items, and it should work. === Andy Webb[EMAIL PROTECTED] www.swinc.com Simpler-Webb, Inc. Austin, TX512-322-0071 === -Original Message- From: Blunt, James H (Jim) [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 1:55 PM To: Exchange Discussions Subject: RE: Unable to move items to a PST Jim/Art, Actually, this sounds more like a client configuration issue (Outlook), rather than a server issue, based on your statement *Users* trying to move large emails or lots of emails get a Some items could not be moved. They were either already moved or deleted, or access was denied error message. Several of my users, when trying to move large volumes of mail from their mailbox to a .pst file would get errors related to access denied and something to do with frmcache.dat. If this is indeed your situation, then this should fix the problem: 1. Close your Outlook and any open messages. 2. On the Windows taskbar, click Start, point to Programs, and then click Windows Explorer. 3. In Windows Explorer move to the C:\Windows\Forms folder on your hard drive. 4. Under the Forms folder, highlight everything ***EXCEPT THE CONFIGS FOLDER*** and press the DELETE key. When prompted, Are you sure you want to remove the folderfolder name and send all its contents to the Recycle Bin?, click Yes. 5. Restart Outlook and move your e-mails. Jim Blunt Network / E-mail Admin (at least for a little while longer) There are seldom good technological solutions to behavioral problems. - Ed Crowley, Exchange Guru -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 11:42 AM To: Exchange Discussions Subject: RE: Unable to move items to a PST Jim, you are correct that NAV is causing the error. VAPI or MAPI/VAPI mode will cause archiving and synchronization errors of emails with attachments. Both are MAPI functions that expect a cleaned response which VAPI mode cannot deliver so the process fails. The solution for us was to run in MAPI only mode. MAPI is less efficient that VAPI or MAPI/VAPI so server performance could degrade. Additionally, if the server is under load, MAPI can deliver a virus laden attachment to a users inbox that will lie dormant until the user opens, moves or deletes the email. All of our workstations are managed by NAV with defs updated daily to provide the most protection from this. Art -Original Message- From: Jim Helfer [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 2:10 PM To: Exchange Discussions Subject: RE: Unable to move items to a PST I have this exact problem. I think it has something to do with the NAV running on the Exchange server, but it hasen't become a big enough problem here to warrant disabling the scanners for a test. Jim -Original Message- From: Scott Lounder [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 12:23 PM To: Exchange Discussions Subject: Unable to move items to a PST I have several users who when trying to move items from their Mailbox to a PST file they get an error message saying: Some items could not be moved. They were either already moved or deleted, or access was denied. This seems to happen only when attempting to move items with attachments, and only when trying to move more than a single item. For example I can move 20 items from the Inbox(or any folder on the server) to the PST with no problems, as long as none of those messages have attachments. If I attempt to move 20 items from my Inbox(or others) and one or more of those items has an attachment, it will move the items before the message with the attachment, but stop and give me the error on that message with the attachment. I can select that ONE message and move it to a PST file, but I can't move more than one at a time. We have 3 Exchange 5.5 servers with SP4 on them, and the problem is occurring on all servers. Any help would be appreciated. Thanks Scott... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited
RE: Unable to move items to a PST
Title: RE: Unable to move items to a PST I think the problem is with NAV, I just spent like an hour going through emails and opening every one (well the ones with attachments). Then I tried to copy them all at once, no problem at all, all of them went, where before only one would go at a time. I also noticed that when I opened a message with an attachment it took a long time (30 seconds) to open. Then if I close it and go on, and come back to that message later, it opens in seconds. Even if I open the message on one machine, and go to a different machine and open the same message there, the same thing happens, the first time you open a message it takes a while, then it's fast. Leading me to believe the delay is caused by NAVMSE needing to scan the attachment. I started digging around yesterday on MS website and found this Q article saying that basically the problem is NAVMSE (Q317953) Sigh...you have to hate when someone buys a product against your recommendation just because they think they know what is best... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Unable to move items to a PST
Sorry, I thought I'd answered this yesterday. We went through this with the earlier NAVMSE 2.1x products, then found out what the deal was. I don't think the problem is with NAVMSE but rather with the antivirus API. (and of course, the fact that NAV uses that as one of its two available scanning modes) Turn NAVMSE to MAPI-mode instead of AVAPI mode, and it should fire. See also Q263949 and Symantec's KB article http://service1.symantec.com/SUPPORT/ent-security.nsf/pfdocs/20001115141 55648. Dunno what product you recommended to your company, that they made you buy NAV, but the only way around this one is to use a pure-MAPI solution or use the ESE product(s). -Original Message- From: Scott Lounder [mailto:[EMAIL PROTECTED]] Posted At: Wednesday, March 06, 2002 4:34 PM Posted To: MSExchange Mailing List Conversation: Unable to move items to a PST Subject: RE: Unable to move items to a PST I think the problem is with NAV, I just spent like an hour going through emails and opening every one (well the ones with attachments). Then I tried to copy them all at once, no problem at all, all of them went, where before only one would go at a time. I also noticed that when I opened a message with an attachment it took a long time (30 seconds) to open. Then if I close it and go on, and come back to that message later, it opens in seconds. Even if I open the message on one machine, and go to a different machine and open the same message there, the same thing happens, the first time you open a message it takes a while, then it's fast. Leading me to believe the delay is caused by NAVMSE needing to scan the attachment. I started digging around yesterday on MS website and found this Q article saying that basically the problem is NAVMSE (Q317953) Sigh...you have to hate when someone buys a product against your recommendation just because they think they know what is best... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Unable to move items to a PST
I have this exact problem. I think it has something to do with the NAV running on the Exchange server, but it hasen't become a big enough problem here to warrant disabling the scanners for a test. Jim -Original Message- From: Scott Lounder [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 12:23 PM To: Exchange Discussions Subject: Unable to move items to a PST I have several users who when trying to move items from their Mailbox to a PST file they get an error message saying: Some items could not be moved. They were either already moved or deleted, or access was denied. This seems to happen only when attempting to move items with attachments, and only when trying to move more than a single item. For example I can move 20 items from the Inbox(or any folder on the server) to the PST with no problems, as long as none of those messages have attachments. If I attempt to move 20 items from my Inbox(or others) and one or more of those items has an attachment, it will move the items before the message with the attachment, but stop and give me the error on that message with the attachment. I can select that ONE message and move it to a PST file, but I can't move more than one at a time. We have 3 Exchange 5.5 servers with SP4 on them, and the problem is occurring on all servers. Any help would be appreciated. Thanks Scott... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: Unable to move items to a PST
Jim, you are correct that NAV is causing the error. VAPI or MAPI/VAPI mode will cause archiving and synchronization errors of emails with attachments. Both are MAPI functions that expect a cleaned response which VAPI mode cannot deliver so the process fails. The solution for us was to run in MAPI only mode. MAPI is less efficient that VAPI or MAPI/VAPI so server performance could degrade. Additionally, if the server is under load, MAPI can deliver a virus laden attachment to a users inbox that will lie dormant until the user opens, moves or deletes the email. All of our workstations are managed by NAV with defs updated daily to provide the most protection from this. Art -Original Message- From: Jim Helfer [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 2:10 PM To: Exchange Discussions Subject: RE: Unable to move items to a PST I have this exact problem. I think it has something to do with the NAV running on the Exchange server, but it hasen't become a big enough problem here to warrant disabling the scanners for a test. Jim -Original Message- From: Scott Lounder [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 05, 2002 12:23 PM To: Exchange Discussions Subject: Unable to move items to a PST I have several users who when trying to move items from their Mailbox to a PST file they get an error message saying: Some items could not be moved. They were either already moved or deleted, or access was denied. This seems to happen only when attempting to move items with attachments, and only when trying to move more than a single item. For example I can move 20 items from the Inbox(or any folder on the server) to the PST with no problems, as long as none of those messages have attachments. If I attempt to move 20 items from my Inbox(or others) and one or more of those items has an attachment, it will move the items before the message with the attachment, but stop and give me the error on that message with the attachment. I can select that ONE message and move it to a PST file, but I can't move more than one at a time. We have 3 Exchange 5.5 servers with SP4 on them, and the problem is occurring on all servers. Any help would be appreciated. Thanks Scott... CONFIDENTIALITY NOTICE: The information contained in this ELECTRONIC MAIL transmission is confidential. It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution [other than to the addressee(s)], copying or taking of any action because of this information is strictly prohibited. _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
