Corrupted files attached to emails
Hi folks, Got a weird problem that's been going on all month. I've talked to my ISP about this, and I'm not sure they're going to come through with anything, so I wanted to bounce it off you guys as well. My company works with a lot of art files... AI files (Adobe Illustrator) and TIFF files are the main ones. The problem is that a high percentage of them lately seem to be unopenable when they arrive. The companies that are sending them are saying they can open them on their end, but they seem corrupted when we go to open them here. Over the weekend, I did an offline defrag, just to clear out any gunk (that's a technical term, I know) that might be causing it. Anyone know how to go about troubleshooting something like this? Exchange 2003 SP2, clients are Outlook 2003 and 2007. Thanks very much J Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Corrupted files attached to emails
Evan, What do you have in front of the Exchange server? Any kind of AV or antispam gateways? AV running on the Exchange server? Exchange actually corrupting attachments itself is rare if ever. Other components in route are more often the culprit. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 1:54 PM To: MS-Exchange Admin Issues Subject: Corrupted files attached to emails Hi folks, Got a weird problem that's been going on all month. I've talked to my ISP about this, and I'm not sure they're going to come through with anything, so I wanted to bounce it off you guys as well. My company works with a lot of art files. AI files (Adobe Illustrator) and TIFF files are the main ones. The problem is that a high percentage of them lately seem to be unopenable when they arrive. The companies that are sending them are saying they can open them on their end, but they seem corrupted when we go to open them here. Over the weekend, I did an offline defrag, just to clear out any gunk (that's a technical term, I know) that might be causing it. Anyone know how to go about troubleshooting something like this? Exchange 2003 SP2, clients are Outlook 2003 and 2007. Thanks very much J Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Corrupted files attached to emails
Different versions of the Adobe software, perhaps? If the same files are sent to a Gmail account, can they be opened then? Roger Wright Network Administrator 727.572.7076 x388 _ From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 4:54 PM To: MS-Exchange Admin Issues Subject: Corrupted files attached to emails Hi folks, Got a weird problem that's been going on all month. I've talked to my ISP about this, and I'm not sure they're going to come through with anything, so I wanted to bounce it off you guys as well. My company works with a lot of art files... AI files (Adobe Illustrator) and TIFF files are the main ones. The problem is that a high percentage of them lately seem to be unopenable when they arrive. The companies that are sending them are saying they can open them on their end, but they seem corrupted when we go to open them here. Over the weekend, I did an offline defrag, just to clear out any gunk (that's a technical term, I know) that might be causing it. Anyone know how to go about troubleshooting something like this? Exchange 2003 SP2, clients are Outlook 2003 and 2007. Thanks very much J Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Corrupted files attached to emails
Hi Martin, Good point. We do have a Barracuda in front of the email server, We also have Trend Micro ScanMail on the server, as well as Ninja. I suppose there could be some issues there... Thank you, Evan From: Martin Blackstone [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 5:01 PM To: MS-Exchange Admin Issues Subject: RE: Corrupted files attached to emails Evan, What do you have in front of the Exchange server? Any kind of AV or antispam gateways? AV running on the Exchange server? Exchange actually corrupting attachments itself is rare if ever. Other components in route are more often the culprit. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 1:54 PM To: MS-Exchange Admin Issues Subject: Corrupted files attached to emails Hi folks, Got a weird problem that's been going on all month. I've talked to my ISP about this, and I'm not sure they're going to come through with anything, so I wanted to bounce it off you guys as well. My company works with a lot of art files... AI files (Adobe Illustrator) and TIFF files are the main ones. The problem is that a high percentage of them lately seem to be unopenable when they arrive. The companies that are sending them are saying they can open them on their end, but they seem corrupted when we go to open them here. Over the weekend, I did an offline defrag, just to clear out any gunk (that's a technical term, I know) that might be causing it. Anyone know how to go about troubleshooting something like this? Exchange 2003 SP2, clients are Outlook 2003 and 2007. Thanks very much J Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Corrupted files attached to emails
Also having your router drop packets in high use conditions can ruin your day. From: Martin Blackstone [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 2:01 PM To: MS-Exchange Admin Issues Subject: RE: Corrupted files attached to emails Evan, What do you have in front of the Exchange server? Any kind of AV or antispam gateways? AV running on the Exchange server? Exchange actually corrupting attachments itself is rare if ever. Other components in route are more often the culprit. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 1:54 PM To: MS-Exchange Admin Issues Subject: Corrupted files attached to emails Hi folks, Got a weird problem that's been going on all month. I've talked to my ISP about this, and I'm not sure they're going to come through with anything, so I wanted to bounce it off you guys as well. My company works with a lot of art files... AI files (Adobe Illustrator) and TIFF files are the main ones. The problem is that a high percentage of them lately seem to be unopenable when they arrive. The companies that are sending them are saying they can open them on their end, but they seem corrupted when we go to open them here. Over the weekend, I did an offline defrag, just to clear out any gunk (that's a technical term, I know) that might be causing it. Anyone know how to go about troubleshooting something like this? Exchange 2003 SP2, clients are Outlook 2003 and 2007. Thanks very much :-) Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
R: Corrupted files attached to emails
Not a bit much filtering ? GuidoElia HELPPC _ Da: Evan Brastow [mailto:[EMAIL PROTECTED] Inviato: lunedì 28 luglio 2008 23.22 A: MS-Exchange Admin Issues Oggetto: RE: Corrupted files attached to emails Hi Martin, Good point. We do have a Barracuda in front of the email server, We also have Trend Micro ScanMail on the server, as well as Ninja. I suppose there could be some issues there... Thank you, Evan From: Martin Blackstone [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 5:01 PM To: MS-Exchange Admin Issues Subject: RE: Corrupted files attached to emails Evan, What do you have in front of the Exchange server? Any kind of AV or antispam gateways? AV running on the Exchange server? Exchange actually corrupting attachments itself is rare if ever. Other components in route are more often the culprit. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, July 28, 2008 1:54 PM To: MS-Exchange Admin Issues Subject: Corrupted files attached to emails Hi folks, Got a weird problem that's been going on all month. I've talked to my ISP about this, and I'm not sure they're going to come through with anything, so I wanted to bounce it off you guys as well. My company works with a lot of art files... AI files (Adobe Illustrator) and TIFF files are the main ones. The problem is that a high percentage of them lately seem to be unopenable when they arrive. The companies that are sending them are saying they can open them on their end, but they seem corrupted when we go to open them here. Over the weekend, I did an offline defrag, just to clear out any gunk (that's a technical term, I know) that might be causing it. Anyone know how to go about troubleshooting something like this? Exchange 2003 SP2, clients are Outlook 2003 and 2007. Thanks very much J Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
