RE: Email receipt mystery
Tammy,
Richard is correct; the tracking log is absolute
I tracked your message on our server
Get-MessageTrackingLog -Recipients salf...@rockefeller.edu -Start 3-4-2013
10:50 am -End 3-4-2013 10:51 am -Server hub1 -EventId DELIVER -Sender
tammy.geo...@acadiau.ca | Select-Object Timestamp, Sender, Recipients,
RecipientStatus | fl
Timestamp : 3/4/2013 10:50:09 AM
Sender : tammy.geo...@acadiau.ca
Recipients : {salf...@rockefeller.edu}
RecipientStatus : {ExchangeListServ}
In the above results it indicates that the message was delivered (EventId =
DELIVER) the time, the sender who it came to and the all important
RecipientStatus (it was redirected to a mailbox folder called ExchangeListServ)
If you cannot find the message in the tracking log then it never was seen as
received by the Transport. In your case I would try and determine what is
different from you and User A as the unix hosted email list is commonly
shared by both of you.
If the tracking log indicates message delivery you need to investigate this
from his client as said before Junk-Email etc
Steven Alfano
salf...@rockefeller.edu
From: Sobey, Richard A [mailto:r.so...@imperial.ac.uk]
Sent: Tuesday, March 05, 2013 11:07 AM
To: MS-Exchange Admin Issues
Subject: RE: Email receipt mystery
In the tracking logs, look at the RecipientStatus column. This shows where the
emails are being delivered.
The [deliver] event also proves that the email was delivered. If he won't
accept that, you're fighting a losing battle already :)
From:
bounce-9586819-8066...@lyris.sunbelt-software.commailto:bounce-9586819-8066...@lyris.sunbelt-software.com
[mailto:bounce-9586819-8066...@lyris.sunbelt-software.com] On Behalf Of Tammy
George
Sent: 04 March 2013 15:47
To: MS-Exchange Admin Issues
Subject: Email receipt mystery
Hello.
A user who reports he's not receiving some emails sent to him from a few
specific users (possibly more).Our environment is Exchange 2010.
After much testing, we've determined the following (from the user's
perspective):
- all emails sent to him from User A using Outlook are received (including Unix
hosted mailing lists not)
- all emails sent to him specifically from User A using OWA are received.
- emails sent to him via a Unix hosted email list from User A using OWA are NOT
received.
- I sent a message from OWA to the same Unix hosted email list which he's a
member of and he received them ok.
From the Exchange server's point of view:
Tracking Log Explorer shows that all messages are being received by the User.
He's searched his mailbox, checked his filtering/rules and is confident they
were not received.
I have message IDs of the 'unreceived' messages as well as subject, etc.
Is there any additional way I can prove these messages were delivered to the
user's mailbox and where they may be?
Thank you.
- Tammy
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RE: Email receipt mystery
In the tracking logs, look at the RecipientStatus column. This shows where the emails are being delivered. The [deliver] event also proves that the email was delivered. If he won't accept that, you're fighting a losing battle already :) From: bounce-9586819-8066...@lyris.sunbelt-software.com [mailto:bounce-9586819-8066...@lyris.sunbelt-software.com] On Behalf Of Tammy George Sent: 04 March 2013 15:47 To: MS-Exchange Admin Issues Subject: Email receipt mystery Hello. A user who reports he's not receiving some emails sent to him from a few specific users (possibly more).Our environment is Exchange 2010. After much testing, we've determined the following (from the user's perspective): - all emails sent to him from User A using Outlook are received (including Unix hosted mailing lists not) - all emails sent to him specifically from User A using OWA are received. - emails sent to him via a Unix hosted email list from User A using OWA are NOT received. - I sent a message from OWA to the same Unix hosted email list which he's a member of and he received them ok. From the Exchange server's point of view: Tracking Log Explorer shows that all messages are being received by the User. He's searched his mailbox, checked his filtering/rules and is confident they were not received. I have message IDs of the 'unreceived' messages as well as subject, etc. Is there any additional way I can prove these messages were delivered to the user's mailbox and where they may be? Thank you. - Tammy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Email receipt mystery
He's searched his mailbox, checked his filtering/rules and is confident they were not received. Check his rules for him. From: Tammy George [mailto:tammy.geo...@acadiau.ca] Sent: Monday, March 04, 2013 10:47 AM To: MS-Exchange Admin Issues Subject: Email receipt mystery Hello. A user who reports he's not receiving some emails sent to him from a few specific users (possibly more).Our environment is Exchange 2010. After much testing, we've determined the following (from the user's perspective): - all emails sent to him from User A using Outlook are received (including Unix hosted mailing lists not) - all emails sent to him specifically from User A using OWA are received. - emails sent to him via a Unix hosted email list from User A using OWA are NOT received. - I sent a message from OWA to the same Unix hosted email list which he's a member of and he received them ok. From the Exchange server's point of view: Tracking Log Explorer shows that all messages are being received by the User. He's searched his mailbox, checked his filtering/rules and is confident they were not received. I have message IDs of the 'unreceived' messages as well as subject, etc. Is there any additional way I can prove these messages were delivered to the user's mailbox and where they may be? Thank you. - Tammy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
Re: Email receipt mystery
Is he running in cached mode? Maybe turn that off and see what you get? On Mon, Mar 4, 2013 at 5:57 PM, Kennedy, Jim kennedy...@elyriaschools.orgwrote: “He’s searched his mailbox, checked his filtering/rules and is confident they were not received.” ** ** Check his rules for him. ** ** *From:* Tammy George [mailto:tammy.geo...@acadiau.ca] *Sent:* Monday, March 04, 2013 10:47 AM *To:* MS-Exchange Admin Issues *Subject:* Email receipt mystery ** ** Hello. ** ** A user who reports he’s not receiving some emails sent to him from a few specific users (possibly more).Our environment is Exchange 2010. ** ** After much testing, we’ve determined the following (from the user’s perspective): ** ** - all emails sent to him from User A using Outlook are received (including Unix hosted mailing lists not) - all emails sent to him specifically from User A using OWA are received.* *** - emails sent to him via a Unix hosted email list from User A using OWA are NOT received. - I sent a message from OWA to the same Unix hosted email list which he’s a member of and he received them ok. ** ** From the Exchange server’s point of view: ** ** Tracking Log Explorer shows that all messages are being received by the User. ** ** He’s searched his mailbox, checked his filtering/rules and is confident they were not received. ** ** I have message IDs of the ‘unreceived’ messages as well as subject, etc.** ** ** ** Is there any additional way I can prove these messages were delivered to the user’s mailbox and where they may be? ** ** Thank you. - Tammy ** ** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
RE: Email receipt mystery
Do they have forged from addresses and so have they ended up in his Junk E-mail folder? When questions like this are raised, if the messages are still in the tracking logs, I usually use the Explore Tracking Logs tool to in the EMC to check the messages have arrived. If you notice though it shows you the Powershell command its running under the covers. I then copy that command and run it from the Powershell command line but I pipe the output into export-csv so it outputs to a CSV file and then I send that to the user. As you say disappearing messages can be hard to find Dave Wade From: Peter Johnson [mailto:johnson.pet...@gmail.com] Sent: 04 March 2013 16:01 To: MS-Exchange Admin Issues Subject: Re: Email receipt mystery Is he running in cached mode? Maybe turn that off and see what you get? On Mon, Mar 4, 2013 at 5:57 PM, Kennedy, Jim kennedy...@elyriaschools.orgmailto:kennedy...@elyriaschools.org wrote: He's searched his mailbox, checked his filtering/rules and is confident they were not received. Check his rules for him. From: Tammy George [mailto:tammy.geo...@acadiau.camailto:tammy.geo...@acadiau.ca] Sent: Monday, March 04, 2013 10:47 AM To: MS-Exchange Admin Issues Subject: Email receipt mystery Hello. A user who reports he's not receiving some emails sent to him from a few specific users (possibly more).Our environment is Exchange 2010. After much testing, we've determined the following (from the user's perspective): - all emails sent to him from User A using Outlook are received (including Unix hosted mailing lists not) - all emails sent to him specifically from User A using OWA are received. - emails sent to him via a Unix hosted email list from User A using OWA are NOT received. - I sent a message from OWA to the same Unix hosted email list which he's a member of and he received them ok. From the Exchange server's point of view: Tracking Log Explorer shows that all messages are being received by the User. He's searched his mailbox, checked his filtering/rules and is confident they were not received. I have message IDs of the 'unreceived' messages as well as subject, etc. Is there any additional way I can prove these messages were delivered to the user's mailbox and where they may be? Thank you. - Tammy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist Confidentiality:- This email, its contents and any attachments are intended only for the above named. As the email may contain confidential or legally privileged information, if you are not, or suspect that you are not, the above named or the person responsible for delivery of the message to the above named, please delete or destroy the email and any attachments immediately and inform the sender of the error. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
