RE: Office 365 Historical Uptime/Outages
Here's a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact - for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. Direct line +44 (0)20 7000 | Email t...@london.edumailto:t...@london.edu www.london.eduhttp://www.london.edu | London experience. World impact. Connect with us: [Description: Description: twitter.jpg] https://twitter.com/LondonBSchool Follow us on Twitterhttps://twitter.com/LondonBSchool [Description: Description: facebook.jpg] http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 From: Kat Aylward Langan [mailto:messagel...@gmail.com] Sent: 23 July 2012 23:33 To: MS-Exchange Admin Issues Subject: Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. * Downtime for a server might have Zero impact on end users due to failover capabilities. * Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. * Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.commailto:seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistinline: image001.jpginline: image002.jpg
Re: Office 365 Historical Uptime/Outages
This is the response from my TAM: Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. Hope that helps. On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edu wrote: Here’s a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. ** ** http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ ** ** http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ ** ** There can be geographical significance in outages and impact – for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. ** ** _ *Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. *Direct line +44 (0)20 7000 | Email t...@london.edu www.london.edu | London experience. World impact. Connect with us: [image: Description: Description: twitter.jpg]https://twitter.com/LondonBSchool Follow us on Twitter https://twitter.com/LondonBSchool [image: Description: Description: facebook.jpg]http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 ** ** *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* 23 July 2012 23:33 *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages ** ** Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. - Downtime for a server might have Zero impact on end users due to failover capabilities. - Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. - Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat ** ** On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistimage002.jpgimage001.jpg
RE: Office 365 Historical Uptime/Outages
A tenant has the capability of doing normal pings, rpcpings, and HTTP probes to test office365 uptimes as well as track performance. I recommend it. From: Kat Aylward Langan [mailto:messagel...@gmail.com] Sent: Tuesday, July 24, 2012 11:35 AM To: MS-Exchange Admin Issues Subject: Re: Office 365 Historical Uptime/Outages This is the response from my TAM: Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. Hope that helps. On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edumailto:t...@london.edu wrote: Here's a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact - for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. Direct line +44 (0)20 7000 tel:%2B44%20%280%2920%207000%20 | Email t...@london.edumailto:t...@london.edu www.london.eduhttp://www.london.edu | London experience. World impact. Connect with us: [Description: Description: twitter.jpg] https://twitter.com/LondonBSchool Follow us on Twitterhttps://twitter.com/LondonBSchool [Description: Description: facebook.jpg] http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 From: Kat Aylward Langan [mailto:messagel...@gmail.commailto:messagel...@gmail.com] Sent: 23 July 2012 23:33 To: MS-Exchange Admin Issues Subject: Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. * Downtime for a server might have Zero impact on end users due to failover capabilities. * Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. * Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.commailto:seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistinline: image001.jpginline: image002.jpg
Re: Office 365 Historical Uptime/Outages
Yes but that is not a report from your vendor, which would I would normally require from them as part of the SLA. Since I worked for Hotmail for 3 years, I already knew that much of it stays behind the curtain, but I wanted to get it from the horse's mouth for the list. I already do many of those things, but they should be able to correlate to a report from the service provider as well... just sayin! On Tue, Jul 24, 2012 at 8:45 AM, Michael B. Smith mich...@smithcons.comwrote: A tenant has the capability of doing normal pings, rpcpings, and HTTP probes to test office365 uptimes as well as track performance. ** ** I recommend it. ** ** *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* Tuesday, July 24, 2012 11:35 AM *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages ** ** This is the response from my TAM: ** ** Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. ** ** So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. ** ** Hope that helps. ** ** On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edu wrote: Here’s a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact – for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ *Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. *Direct line +44 (0)20 7000 | Email t...@london.edu www.london.edu | London experience. World impact. Connect with us: [image: Description: Description: twitter.jpg]https://twitter.com/LondonBSchool Follow us on Twitter https://twitter.com/LondonBSchool [image: Description: Description: facebook.jpg]http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* 23 July 2012 23:33 *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. - Downtime for a server might have Zero impact on end users due to failover capabilities. - Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. - Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** ** -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe
RE: Office 365 Historical Uptime/Outages
Yeah...but! Their SLA is measured from the edge of their network. Your SLA is measured from the edge of your network, and if you are generous, up to the edge of their network. Ne'er the twain shall meet. :) From: Kat Aylward Langan [mailto:messagel...@gmail.com] Sent: Tuesday, July 24, 2012 12:01 PM To: MS-Exchange Admin Issues Subject: Re: Office 365 Historical Uptime/Outages Yes but that is not a report from your vendor, which would I would normally require from them as part of the SLA. Since I worked for Hotmail for 3 years, I already knew that much of it stays behind the curtain, but I wanted to get it from the horse's mouth for the list. I already do many of those things, but they should be able to correlate to a report from the service provider as well... just sayin! On Tue, Jul 24, 2012 at 8:45 AM, Michael B. Smith mich...@smithcons.commailto:mich...@smithcons.com wrote: A tenant has the capability of doing normal pings, rpcpings, and HTTP probes to test office365 uptimes as well as track performance. I recommend it. From: Kat Aylward Langan [mailto:messagel...@gmail.commailto:messagel...@gmail.com] Sent: Tuesday, July 24, 2012 11:35 AM To: MS-Exchange Admin Issues Subject: Re: Office 365 Historical Uptime/Outages This is the response from my TAM: Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. Hope that helps. On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edumailto:t...@london.edu wrote: Here's a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact - for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. Direct line +44 (0)20 7000 tel:%2B44%20%280%2920%207000%20 | Email t...@london.edumailto:t...@london.edu www.london.eduhttp://www.london.edu | London experience. World impact. Connect with us: [Description: Description: twitter.jpg] https://twitter.com/LondonBSchool Follow us on Twitterhttps://twitter.com/LondonBSchool [Description: Description: facebook.jpg] http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 From: Kat Aylward Langan [mailto:messagel...@gmail.commailto:messagel...@gmail.com] Sent: 23 July 2012 23:33 To: MS-Exchange Admin Issues Subject: Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. * Downtime for a server might have Zero impact on end users due to failover capabilities. * Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. * Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.commailto:seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
Re: Office 365 Historical Uptime/Outages
Thanks for all the suggestions. At this point we'll have to go with our best guess unfortunately. Thanks, Eric On Tue, Jul 24, 2012 at 8:45 AM, Michael B. Smith mich...@smithcons.comwrote: A tenant has the capability of doing normal pings, rpcpings, and HTTP probes to test office365 uptimes as well as track performance. ** ** I recommend it. ** ** *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* Tuesday, July 24, 2012 11:35 AM *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages ** ** This is the response from my TAM: ** ** Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. ** ** So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. ** ** Hope that helps. ** ** On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edu wrote: Here’s a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact – for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ *Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. *Direct line +44 (0)20 7000 | Email t...@london.edu www.london.edu | London experience. World impact. Connect with us: [image: Description: Description: twitter.jpg]https://twitter.com/LondonBSchool Follow us on Twitter https://twitter.com/LondonBSchool [image: Description: Description: facebook.jpg]http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* 23 July 2012 23:33 *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. - Downtime for a server might have Zero impact on end users due to failover capabilities. - Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. - Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** ** -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelistimage001.jpgimage002.jpg
Re: Office 365 Historical Uptime/Outages
+1 On Tue, Jul 24, 2012 at 12:00 PM, Kat Aylward Langan messagel...@gmail.comwrote: Yes but that is not a report from your vendor, which would I would normally require from them as part of the SLA. Since I worked for Hotmail for 3 years, I already knew that much of it stays behind the curtain, but I wanted to get it from the horse's mouth for the list. I already do many of those things, but they should be able to correlate to a report from the service provider as well... just sayin! On Tue, Jul 24, 2012 at 8:45 AM, Michael B. Smith mich...@smithcons.comwrote: A tenant has the capability of doing normal pings, rpcpings, and HTTP probes to test office365 uptimes as well as track performance. ** ** I recommend it. ** ** *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* Tuesday, July 24, 2012 11:35 AM *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages ** ** This is the response from my TAM: ** ** Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. ** ** So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. ** ** Hope that helps. ** ** On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edu wrote: Here’s a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact – for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ *Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. *Direct line +44 (0)20 7000 | Email t...@london.edu www.london.edu | London experience. World impact. Connect with us: [image: Description: Description: twitter.jpg]https://twitter.com/LondonBSchool Follow us on Twitter https://twitter.com/LondonBSchool [image: Description: Description: facebook.jpg]http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* 23 July 2012 23:33 *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. - Downtime for a server might have Zero impact on end users due to failover capabilities. - Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. - Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ** ** -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read
Re: Office 365 Historical Uptime/Outages
So, unless you get your cloud vendor to also be your internet connection, you can't get a real SLA. Sounds like finger-pointing heaven to me... Kurt On Tue, Jul 24, 2012 at 9:14 AM, Michael B. Smith mich...@smithcons.comwrote: Yeah…but! ** ** Their SLA is measured from the edge of their network. Your SLA is measured from the edge of your network, and if you are generous, up to the edge of their network. ** ** Ne’er the twain shall meet. J ** ** *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* Tuesday, July 24, 2012 12:01 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages ** ** Yes but that is not a report from your vendor, which would I would normally require from them as part of the SLA. Since I worked for Hotmail for 3 years, I already knew that much of it stays behind the curtain, but I wanted to get it from the horse's mouth for the list. I already do many of those things, but they should be able to correlate to a report from the service provider as well... just sayin! On Tue, Jul 24, 2012 at 8:45 AM, Michael B. Smith mich...@smithcons.com wrote: A tenant has the capability of doing normal pings, rpcpings, and HTTP probes to test office365 uptimes as well as track performance. I recommend it. *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* Tuesday, July 24, 2012 11:35 AM *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages This is the response from my TAM: Unfortunately there is no specific site for users to view the historical uptime but you can contact me and I can share the general Office 365 Uptime Report with you if under NDA and could use manual calculations to try and determine your uptime. So in general, they can provide general statements, but for specifics, you have to be under NDA and then they can drill down for the General Office 365 Uptime report. Hope that helps. On Tue, Jul 24, 2012 at 1:05 AM, Tomo t...@london.edu wrote: Here’s a couple of articles from TheRegister relating to outages that have affected EU live@edu/BPOS/O365 services that I can remember. http://www.theregister.co.uk/2011/08/10/microsoft_bpos_credit_note/ http://www.channelregister.co.uk/2011/09/09/microsoft_cloud_outage/ There can be geographical significance in outages and impact – for example customers in Europe typically sign O365 contracts that determine that their data is physically stored in Europe for Data Protection reasons. _ *Tomo | Senior Infrastructure Engineer - Networks, Telecoms Security. *Direct line +44 (0)20 7000 | Email t...@london.edu www.london.edu | London experience. World impact. Connect with us: [image: Description: Description: twitter.jpg]https://twitter.com/LondonBSchool Follow us on Twitter https://twitter.com/LondonBSchool [image: Description: Description: facebook.jpg]http://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 Become a fan on Facebookhttp://www.facebook.com/pages/London-United-Kingdom/London-Business-School/14027365105 *From:* Kat Aylward Langan [mailto:messagel...@gmail.com] *Sent:* 23 July 2012 23:33 *To:* MS-Exchange Admin Issues *Subject:* Re: Office 365 Historical Uptime/Outages Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. - Downtime for a server might have Zero impact on end users due to failover capabilities. - Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. - Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana
Re: Office 365 Historical Uptime/Outages
Most likely, you cannot. The only guarantee you receive is the SLA of 99.9% uptime (http://www.microsoft.com/en-us/office365/mstore-uptime.aspx) but since the cloud is distributed, the concept of downtime has many different faces. - Downtime for a server might have Zero impact on end users due to failover capabilities. - Downtime for a service might impact MANY customers but would be considered a % of the total hours that customer has service for that month/year. - Downtime for a Customer is where you might have some leverage to get numbers, and I have requested my O365 TAM to help me figure that out, but as of now, I don't have the answer... Kat On Mon, Jul 23, 2012 at 3:22 PM, Eric seag...@gmail.com wrote: Where can I find the historical uptime and outages for Office 365? Thank You, Eric --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- Kat Aylward Langan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
