Re: [expert] Mandrake support!!!
On Sat, 04 Sep 1999, ms wrote: Hello all; Has anyone had any luck in using Mandrake so called 100 days installation support for PowerPack? I have had no luck. I have registered on their web page with my registration number and received the registration confirmation e-mail message. After that I send the [EMAIL PROTECTED] an e-mail with my reg number in the subject as they suggest, but no result. I did however send an e-mail to [EMAIL PROTECTED] with my problems about tech support and got an one-liner answer: "Please register on our website" So I send a reply with the registration confirmation to tell them that I have already have registered. I have yet to see a reply to that one. It looks like the "100 days installation support" is nothing but an advertising gimmick at best or false advertisement at worst. Keep a copy of the messages you sent, as they verify the date that you first notified them. And when the finally reply, save those as well. Even if it takes them 101 days to reply, you are still covered. What I would do is send an email with your *confirmation* message to every mandrake address, and send it once a day until you get a response. Don't attribute to wickedness what can be attributed to an overworked and overwhelmed staff. -- Arandir... ___ http://www.meer.net/~arandir/
Re: [expert] Mandrake support!!!
I'm surprised. Usually MandrakeSoft is prompt to solve problems. Can you send me your support question? If I can answer, I will, if not, I will forward it to the Mandrake Staff Jean-Michel Dault [EMAIL PROTECTED] [EMAIL PROTECTED] On Sat, 4 Sep 1999, ms wrote: Date: Sat, 04 Sep 1999 19:19:06 + From: ms [EMAIL PROTECTED] Reply-To: [EMAIL PROTECTED] To: expert [EMAIL PROTECTED] Subject: [expert] Mandrake support!!! Hello all; Has anyone had any luck in using Mandrake so called 100 days installation support for PowerPack? I have had no luck. I have registered on their web page with my registration number and received the registration confirmation e-mail message. After that I send the [EMAIL PROTECTED] an e-mail with my reg number in the subject as they suggest, but no result. I did however send an e-mail to [EMAIL PROTECTED] with my problems about tech support and got an one-liner answer: "Please register on our website" So I send a reply with the registration confirmation to tell them that I have already have registered. I have yet to see a reply to that one. It looks like the "100 days installation support" is nothing but an advertising gimmick at best or false advertisement at worst. Sorry, for such a long message, but I am just disgusted with this behavior. Regards; M.S.
Re: [expert] Mandrake support!!!
Jean-Michel Dault wrote: I'm surprised. Usually MandrakeSoft is prompt to solve problems. Can you send me your support question? If I can answer, I will, if not, I will forward it to the Mandrake Staff there is no problem in my opinion - if it really the PowerPack Edition (_not_ McMillan edition) we provide installation support for it without restriction. I'm forwarding the problem to our support team. Greets, Gael. Jean-Michel Dault [EMAIL PROTECTED] [EMAIL PROTECTED] On Sat, 4 Sep 1999, ms wrote: Date: Sat, 04 Sep 1999 19:19:06 + From: ms [EMAIL PROTECTED] Reply-To: [EMAIL PROTECTED] To: expert [EMAIL PROTECTED] Subject: [expert] Mandrake support!!! Hello all; Has anyone had any luck in using Mandrake so called 100 days installation support for PowerPack? I have had no luck. I have registered on their web page with my registration number and received the registration confirmation e-mail message. After that I send the [EMAIL PROTECTED] an e-mail with my reg number in the subject as they suggest, but no result. I did however send an e-mail to [EMAIL PROTECTED] with my problems about tech support and got an one-liner answer: "Please register on our website" So I send a reply with the registration confirmation to tell them that I have already have registered. I have yet to see a reply to that one. It looks like the "100 days installation support" is nothing but an advertising gimmick at best or false advertisement at worst. Sorry, for such a long message, but I am just disgusted with this behavior. Regards; M.S. -- Gael DUVAL - [EMAIL PROTECTED] Mandrake 6.1beta on http://www.linux-mandrake.com/cassini
Re: [expert] Mandrake support!!!
ms wrote: It looks like the "100 days installation support" is nothing but an advertising gimmick at best or false advertisement at worst. Sorry, for such a long message, but I am just disgusted with this behavior. I have gotten help on a couple of questions but the responses are slow in coming. I wrote them a week ago about a problem I am having sending zero byte files to my network printer since I installed Mandrake 6.0 instead of Redhat 5.2 and they haven't even sent an acknowledgement. -- Traci Collins, MA Professor of Computer Education Colorado Mountain College http://www.rof.net/wp/tcollins/traci.html
Re: [expert] Mandrake support!!!
On 05-Sep-99 Traci Collins wrote: ms wrote: It looks like the "100 days installation support" is nothing but an advertising gimmick at best or false advertisement at worst. Sorry, for such a long message, but I am just disgusted with this behavior. I have gotten help on a couple of questions but the responses are slow in coming. I wrote them a week ago about a problem I am having sending zero byte files to my network printer since I installed Mandrake 6.0 instead of Redhat 5.2 and they haven't even sent an acknowledgement. -- Traci Collins, MA Professor of Computer Education Colorado Mountain College http://www.rof.net/wp/tcollins/traci.html Why don't you try your question here, if you haven't already. And if you have, try again! Cheers, --- Jonathan Dlouhy Atlanta Symphony Orchestra ...put knot yore trust inn spel chequers.
