Re: [Finale] Deauthorize via Customer Support
No joke. I was only surmising that they may have had serial number security issues with some users that prompted their new policy. On 8/10/11 10:00 AM, finale-requ...@shsu.edu wrote: I think it was a joke, Darcy. Hi Brian, MM has a database with the name and contact information of each registered owner and their associated serial. Cheers, DJA On 9 Aug 2011, at 7:13 PM, Brian Williams wrote: Maybe MM is just trying to make sure that unscrupulous people who have surreptitiously obtained serial numbers aren't trying to illegitimately deauthorize them. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
I didn't think it was a joke -- your suggestion made good sense to me. It certainly sounded to me as if MakeMusic is taking extra steps to ensure something stops happening. David H. Bailey On 8/10/2011 1:38 PM, Brian Williams wrote: No joke. I was only surmising that they may have had serial number security issues with some users that prompted their new policy. On 8/10/11 10:00 AM, finale-requ...@shsu.edu wrote: I think it was a joke, Darcy. Hi Brian, MM has a database with the name and contact information of each registered owner and their associated serial. Cheers, DJA On 9 Aug 2011, at 7:13 PM, Brian Williams wrote: Maybe MM is just trying to make sure that unscrupulous people who have surreptitiously obtained serial numbers aren't trying to illegitimately deauthorize them. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale -- David H. Bailey dhbai...@davidbaileymusicstudio.com ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
On Aug 9, 2011, at 11:51 AM, Darcy James Argue wrote: Hi all, I thought that some might be interested to have a heads-up that apparently MakeMusic customer support have been instructed to be more... inquisitive, I'll say... when you call up and ask to deauthorize all versions of Finale associated with your serial number. Jeez, Darcy, and you've even done work for them before! Imagine if any of us more common-folk end up having an issue ... ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
Hi Michael, To be fair, it did not get to the point where I felt I needed to mention that. But it's obviously frustrating when you have defend yourself to customer support as legitimate user who just wants access to your own software. Cheers, - DJA - WEB: http://www.secretsocietymusic.org On 9 Aug 2011, at 12:02 PM, Michael L Meyer wrote: On Aug 9, 2011, at 11:51 AM, Darcy James Argue wrote: Hi all, I thought that some might be interested to have a heads-up that apparently MakeMusic customer support have been instructed to be more... inquisitive, I'll say... when you call up and ask to deauthorize all versions of Finale associated with your serial number. Jeez, Darcy, and you've even done work for them before! Imagine if any of us more common-folk end up having an issue ... ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
On 8/9/2011 12:11 PM, Darcy James Argue wrote: But it's obviously frustrating when you have defend yourself to customer support as legitimate user who just wants access to your own software. Agreed. If you can sufficiently identify yourself to them, their job should be just to do as you ask with your authorizations. I had a similar experience recently -- laptop died, had to install and authorize on a new laptop. I wouldn't say I was hassled about it, but the rep did ask some questions about why I hadn't deauthorized on the old computer. I feel like it's not really their business; maybe I just don't feel like deauthorizing myself, but I should be able to call up and do it via phone. Aaron. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
On 9 Aug 2011 at 12:11, Darcy James Argue wrote: But it's obviously frustrating when you have defend yourself to customer support as legitimate user who just wants access to your own software. Darcy, you've surely read the EULAs for all commercial software -- you don't own any of it. You've only got a license to use it. Now, arguably, the whole point is that this kind of thing interferes with your rights under the EULA's license to use it appropriately, so this is just a quibble about semantics. But it's an important one -- with most software, you don't OWN it at all. -- David W. Fentonhttp://dfenton.com David Fenton Associates http://dfenton.com/DFA/ ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
Maybe MM is just trying to make sure that unscrupulous people who have surreptitiously obtained serial numbers aren't trying to illegitimately deauthorize them. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
Hi David, Yes, of course we don't really own software, but it's tiresome to have to deploy the phrase own a license to use -- I take it as a given that everyone knows when I talk about owning software, I'm talking about owning a user license. Cheers, - DJA - WEB: http://www.secretsocietymusic.org On 9 Aug 2011, at 7:02 PM, David W. Fenton wrote: On 9 Aug 2011 at 12:11, Darcy James Argue wrote: But it's obviously frustrating when you have defend yourself to customer support as legitimate user who just wants access to your own software. Darcy, you've surely read the EULAs for all commercial software -- you don't own any of it. You've only got a license to use it. Now, arguably, the whole point is that this kind of thing interferes with your rights under the EULA's license to use it appropriately, so this is just a quibble about semantics. But it's an important one -- with most software, you don't OWN it at all. -- David W. Fentonhttp://dfenton.com David Fenton Associates http://dfenton.com/DFA/ ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
Hi Brian, MM has a database with the name and contact information of each registered owner and their associated serial. Cheers, - DJA - WEB: http://www.secretsocietymusic.org On 9 Aug 2011, at 7:13 PM, Brian Williams wrote: Maybe MM is just trying to make sure that unscrupulous people who have surreptitiously obtained serial numbers aren't trying to illegitimately deauthorize them. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Deauthorize via Customer Support
I think it was a joke, Darcy. Hi Brian, MM has a database with the name and contact information of each registered owner and their associated serial. Cheers, DJA On 9 Aug 2011, at 7:13 PM, Brian Williams wrote: Maybe MM is just trying to make sure that unscrupulous people who have surreptitiously obtained serial numbers aren't trying to illegitimately deauthorize them. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
