tcs 2 STATUS

[Spectrum Writing]

I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH,
and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing
subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB -
flex manager services restart, license recovery download, deleting the
cache, and nothing -and many of you emailed many, many helpful solutions and
links and I so appreciate that - Thank you



RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET
XFERRED AND DISCONNECTED DURING THE XFER  AND SINCE IT'S AFTER ADOBE SUPPORT
HOURS, NEED I SAY MORE?



I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., all
of the techs (save one - the one who was helping right as I got
disconnected) were barely understandable and one was downright rude. And
after long, interminable holds, all they could do was parrot back my problem
to me and suggest everything that I had already tried. How's that for help?
NOT!!!



Now, after wasting damn near a whole day on this, I get to start all
friggin' over again - on hold, getting transferred.  God help me, if I had
another choice that was economically feasible for me at this point, I would
so go there but OLH like NOW was a must for several clients and WWP is not
feasible and RH8 was the version available for me now - I had no other older
versions of RH in my stash!



And FWIW, if you google this problem, it's all over the boards - and the
problem starts for no apparently consistent reason.



Back to square one tomorrow.



TVB







Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

Re: tcs 2 STATUS

[Jeremy H. Griffith]

On Wed, 11 Nov 2009 20:25:10 -0700, "Spectrum Writing" 
 
wrote:

>Now, after wasting damn near a whole day on this, I get to start all
>friggin' over again - on hold, getting transferred.  God help me, if I had
>another choice that was economically feasible for me at this point, I would
>so go there but OLH like NOW was a must for several clients and WWP is not
>feasible and RH8 was the version available for me now - I had no other older
>versions of RH in my stash!

Um, Tammy?  Would a *free* copy of Mif2Go be economically feasible?
I can guarantee no waits on hold for support...  ;-)  Also there 
are no license server issues; we use the Honor System instead.
It works for us, and doesn't cripple our customers.  Ever.

Mif2Go doesn't do PDF, but there are plenty of non-Adobe apps
that do.  We've heard good things about NitroPDF, for example:
  http://www.nitropdf.com/index.asp
Not free, the Pro version is $99.  Also look at Tracker:
  http://www.docu-track.com/downloads/
We use their free viewer in preference to Adobe's.  Not as much
of a memory hog.

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
http://www.omsys.com/
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tcs 2 STATUS

[Jeremy H. Griffith]

On Wed, 11 Nov 2009 20:25:10 -0700, "Spectrum Writing" 
 
wrote:

>Now, after wasting damn near a whole day on this, I get to start all
>friggin' over again - on hold, getting transferred.  God help me, if I had
>another choice that was economically feasible for me at this point, I would
>so go there but OLH like NOW was a must for several clients and WWP is not
>feasible and RH8 was the version available for me now - I had no other older
>versions of RH in my stash!

Um, Tammy?  Would a *free* copy of Mif2Go be economically feasible?
I can guarantee no waits on hold for support...  ;-)  Also there 
are no license server issues; we use the Honor System instead.
It works for us, and doesn't cripple our customers.  Ever.

Mif2Go doesn't do PDF, but there are plenty of non-Adobe apps
that do.  We've heard good things about NitroPDF, for example:
  http://www.nitropdf.com/index.asp
Not free, the Pro version is $99.  Also look at Tracker:
  http://www.docu-track.com/downloads/
We use their free viewer in preference to Adobe's.  Not as much
of a memory hog.

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
http://www.omsys.com/

tcs 2 STATUS

[Spectrum Writing]

I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH,
and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing
subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB -
flex manager services restart, license recovery download, deleting the
cache, and nothing -and many of you emailed many, many helpful solutions and
links and I so appreciate that - Thank you

 

RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET
XFERRED AND DISCONNECTED DURING THE XFER  AND SINCE IT'S AFTER ADOBE SUPPORT
HOURS, NEED I SAY MORE?



I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., all
of the techs (save one - the one who was helping right as I got
disconnected) were barely understandable and one was downright rude. And
after long, interminable holds, all they could do was parrot back my problem
to me and suggest everything that I had already tried. How's that for help?
NOT!!!

 

Now, after wasting damn near a whole day on this, I get to start all
friggin' over again - on hold, getting transferred.  God help me, if I had
another choice that was economically feasible for me at this point, I would
so go there but OLH like NOW was a must for several clients and WWP is not
feasible and RH8 was the version available for me now - I had no other older
versions of RH in my stash!

 

And FWIW, if you google this problem, it's all over the boards - and the
problem starts for no apparently consistent reason.

 

Back to square one tomorrow.

 

TVB

 

 

 

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

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Upgrades to Acrobat 8 not working

[Brabson, Michelle]

Framers,

When we install Acrobat on new or refurbished machines we do not have the 
ability to install Acrobat 8.1 through 8.1.7 without serious ramifications to 
Acrobat functionality. When this occurs, Acrobat does not allow us to enter 
values on the Initial View window on the File > Properties menu in Acrobat. It 
also does not allow us to save via the Advanced > PDF Optimizer window.

Note that we are able to install up to version 8.0 with these Acrobat functions 
work properly, but we are concerned about the messages from Adobe describing 
security issues that require the additional upgrades. Any help understanding 
this problem would be appreciated.

Please copy us when you respond since I am on the Digest.
 
FrameMaker 7.2
Some versions have Acrobat 8.0 and 
Some versions have Acrobat 8.1.7
Windows XP Version 2002 Professional Service Pack 3

Michelle

__

Michelle Brabson * Technical Production Manager * SunGard Higher Education * 4 
Country View Road, Malvern, PA 19355 * Tel 610-578-5040 * Fax 610-578-5400 * 
michelle.brab...@sungardhe.com * www.sungardhe.com

 Please consider the environment before printing this message.

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RE: FM crashing upon attempt to create PDF - 3Qs

[Orly Zimmerman]

HI Art,
Why would moving the files eliminate the network delays?
The folder I placed the files on are on my C drive, but they are still 
automatically backed up by the network - the other drive (with the longer name) 
was also backed up automatically.

And, I always work with my book files open - I want to see what's happening, 
and if I goof, this way I can just not save. Also, each time I made a change to 
the book files (changed conditions or updated the book) I would save the files 
at that step - perhaps this guzzled the  precious free virtual memory.

Lastly, how would I know if my memories are marginal? I work on a laptop and 
the IT people told me that I could not get more than 2G RAM on the laptop -  I 
would need to move to a PC.

Thanks,
Orly.


From: Art Campbell [mailto:art.campb...@gmail.com]
Sent: Wednesday, November 11, 2009 3:24 PM
To: Orly Zimmerman
Cc: framers@lists.frameusers.com
Subject: Re: FM crashing upon attempt to create PDF - 3Qs

The other thing the move may have accomplished is eliminating any network 
delays that could cause FM to time out waiting for the files to open

One other thing you may try is opening all files in the book before you do the 
PDF, which should also eliminate any network issues.

The 2G RAM and kinda limited free space may be marginal if it's "an incredibly 
large book" ... There's a lot of file swapping and temp file creation involved 
in the process.

Art

Art Campbell
  art.campb...@gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a 
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358

On Wed, Nov 11, 2009 at 3:16 AM, Orly Zimmerman 
mailto:or...@marvell.com>> wrote:
HI Art,
I print directly to the postscript printer called "Adobe PDF" which I think is 
supplied with FM. I do not use the SAVE AS feature, just from habit (using FM 
from version 5) although I understand that the feature currently works in FM8 
and is actually needed when I use a third party app on FM.

As for my computer's guts...
I have 1.99GB of RAM, running at 1.83 GHz

My C drive also has 20 GB of free space - don't know if that makes a difference.

**A very interesting point and solution**, ===my IT fellow suggested moving 
my files to a folder directly under my C drive, so that Adobe doesn't have to 
deal with long folder names under a number of other folders.
This seems to have solved the problem, at least for the day.

Thanks for all your help!!
Orly Z.

From: Art Campbell 
[mailto:art.campb...@gmail.com]
Sent: Tuesday, November 10, 2009 9:44 PM
To: Orly Zimmerman
Cc: framers@lists.frameusers.com
Subject: Re: FM crashing upon attempt to create PDF - 3Qs

How much RAM and free disk space do you have? Creating the PDF eats up a lot 
and can trigger a crash if it runs out.

Also, you don't mention how you're doing it -- printing to the PDF logical 
printer or trying to use SaveAs... which I think isn't as good as printing to 
the Acrobat printer.

Yes, the hotfix works and doesn't seem to break anything, so it certainly 
wouldn't hurt to roll it on.

Art

Art Campbell
  art.campb...@gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a 
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358
On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman 
mailto:or...@marvell.com>> wrote:
HI All,

I'm working in FM8 - TCS, unstructured, on Windows XP Pro

I have a few questions:
1. Does anyone know of a way to get FM to stop creating the recovery files for 
when FM crashes?

Lately, I'm working on an incredibly large book and whenever I change my 
conditional text settings, update the book and then try to create my PDF, FM 
crashes. I don't need those recovery files, and would like to disable their 
creation if possible.

Question 2 is whether anyone knows how to get FM to stop crashing altogether 
when attempting to create the PDF -

I seached the archives and came across a suggestion for a Windows Hotfix -
Question 3:  Have any of you used the hotfix? Does it cause any other problems 
or does it actually fix the problem?

Thanks,
Orly Z.
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RE: FM crashing upon attempt to create PDF - 3Qs

[Orly Zimmerman]

HI Art,
I print directly to the postscript printer called "Adobe PDF" which I think is 
supplied with FM. I do not use the SAVE AS feature, just from habit (using FM 
from version 5) although I understand that the feature currently works in FM8 
and is actually needed when I use a third party app on FM.

As for my computer's guts...
I have 1.99GB of RAM, running at 1.83 GHz

My C drive also has 20 GB of free space - don't know if that makes a difference.

**A very interesting point and solution**, ===my IT fellow suggested moving 
my files to a folder directly under my C drive, so that Adobe doesn't have to 
deal with long folder names under a number of other folders.
This seems to have solved the problem, at least for the day.

Thanks for all your help!!
Orly Z.

From: Art Campbell [mailto:art.campb...@gmail.com]
Sent: Tuesday, November 10, 2009 9:44 PM
To: Orly Zimmerman
Cc: framers@lists.frameusers.com
Subject: Re: FM crashing upon attempt to create PDF - 3Qs

How much RAM and free disk space do you have? Creating the PDF eats up a lot 
and can trigger a crash if it runs out.

Also, you don't mention how you're doing it -- printing to the PDF logical 
printer or trying to use SaveAs... which I think isn't as good as printing to 
the Acrobat printer.

Yes, the hotfix works and doesn't seem to break anything, so it certainly 
wouldn't hurt to roll it on.

Art

Art Campbell
  art.campb...@gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a 
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358

On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman 
mailto:or...@marvell.com>> wrote:
HI All,

I'm working in FM8 - TCS, unstructured, on Windows XP Pro

I have a few questions:
1. Does anyone know of a way to get FM to stop creating the recovery files for 
when FM crashes?

Lately, I'm working on an incredibly large book and whenever I change my 
conditional text settings, update the book and then try to create my PDF, FM 
crashes. I don't need those recovery files, and would like to disable their 
creation if possible.

Question 2 is whether anyone knows how to get FM to stop crashing altogether 
when attempting to create the PDF -

I seached the archives and came across a suggestion for a Windows Hotfix -
Question 3:  Have any of you used the hotfix? Does it cause any other problems 
or does it actually fix the problem?

Thanks,
Orly Z.
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FM 7.2 and Windows 7 64-bit

[Art Campbell]

Without testing it... the requirements were basically the same as for FM8,
so I'd expect it to run fine, provided you do the W7 compatibility dance and
dial it back to Windows XP 32 mode.


Art Campbell
 art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Nov 11, 2009 at 4:04 PM, Susan Modlin  wrote:

> Hi Framers,
>
> Call me old fashioned, but I'm happy with FM 7.2 and have no reason to
> upgrade. I am, however, migrating to a new machine running Windows 7 64-bit
> and need to install my trusty old FM. I can find a bit of info on running
> Frame 8 on Win 7, but nothing for older versions. Anyone have any insights?
>
> Thanks,
>
> Susan (Old Fashioned) Modlin
>
>
> "When you find a big kettle of crazy, it's best not to stir it."
>   Scott Adams
>
>
>
> ___
>
>
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FM crashing upon attempt to create PDF - 3Qs

[Baruch Brodersen]

Orly,

This Microsoft hot fix might solve your problems.
http://support.microsoft.com/?id=952909

Best,

Baruch

On Wed, Nov 11, 2009 at 3:24 PM, Art Campbell  wrote:
> The other thing the move may have accomplished is eliminating any network
> delays that could cause FM to time out waiting for the files to open
>
> One other thing you may try is opening all files in the book before you do
> the PDF, which should also eliminate any network issues.
>
> The 2G RAM and kinda limited free space may be marginal if it's "an
> incredibly large book" ... There's a lot of file swapping and temp file
> creation involved in the process.
>
> Art
>
> Art Campbell
> ? ? ? ? art.campbell at gmail.com
> ?"... In my opinion, there's nothing in this world beats a '52 Vincent and a
> redheaded girl." -- Richard Thompson
> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply.
> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?DoD 358
>
>
> On Wed, Nov 11, 2009 at 3:16 AM, Orly Zimmerman  wrote:
>
>> ?HI Art,
>>
>> I print directly to the postscript printer called ?Adobe PDF? which I think
>> is supplied with FM. I do not use the SAVE AS feature, just from habit
>> (using FM from version 5) although I understand that the feature currently
>> works in FM8 and is actually needed when I use a third party app on FM.
>>
>>
>>
>> As for my computer?s guts?
>>
>> I have 1.99GB of RAM, running at 1.83 GHz
>>
>>
>>
>> My C drive also has 20 GB of free space ? don?t know if that makes a
>> difference.
>>
>>
>>
>> **A very interesting point and solution**, =?>>>my IT fellow suggested
>> moving my files to a folder directly under my C drive, so that Adobe doesn?t
>> have to deal with long folder names under a number of other folders.
>>
>> This seems to have solved the problem, at least for the day.
>>
>>
>>
>> Thanks for all your help!!
>> Orly Z.
>> ?--
>>
>> *From:* Art Campbell [mailto:art.campbell at gmail.com]
>> *Sent:* Tuesday, November 10, 2009 9:44 PM
>> *To:* Orly Zimmerman
>> *Cc:* framers at lists.frameusers.com
>> *Subject:* Re: FM crashing upon attempt to create PDF - 3Qs
>>
>>
>>
>> How much RAM and free disk space do you have? Creating the PDF eats up a
>> lot and can trigger a crash if it runs out.
>>
>> Also, you don't mention how you're doing it -- printing to the PDF logical
>> printer or trying to use SaveAs... which I think isn't as good as printing
>> to the Acrobat printer.
>>
>> Yes, the hotfix works and doesn't seem to break anything, so it certainly
>> wouldn't hurt to roll it on.
>>
>> Art
>>
>> Art Campbell
>> ? ? ? ? ? ?art.campbell at gmail.com
>> ?"... In my opinion, there's nothing in this world beats a '52 Vincent and
>> a redheaded girl." -- Richard Thompson
>> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?No disclaimers apply.
>> ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? DoD 358
>>
>> ?On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman 
>> wrote:
>>
>> HI All,
>>
>> I'm working in FM8 - TCS, unstructured, on Windows XP Pro
>>
>> I have a few questions:
>> 1. Does anyone know of a way to get FM to stop creating the recovery files
>> for when FM crashes?
>>
>> Lately, I'm working on an incredibly large book and whenever I change my
>> conditional text settings, update the book and then try to create my PDF, FM
>> crashes. I don't need those recovery files, and would like to disable their
>> creation if possible.
>>
>> Question 2 is whether anyone knows how to get FM to stop crashing
>> altogether when attempting to create the PDF -
>>
>> I seached the archives and came across a suggestion for a Windows Hotfix -
>> Question 3: ?Have any of you used the hotfix? Does it cause any other
>> problems or does it actually fix the problem?
>>
>> Thanks,
>> Orly Z.
>> ___
>>
>>
>> You are currently subscribed to Framers as art.campbell at gmail.com.
>>
>> Send list messages to framers at lists.frameusers.com.
>>
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>> framers-unsubscribe at lists.frameusers.com
>> or visit
>> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>>
>> Send administrative questions to listadmin at frameusers.com. Visit
>> http://www.frameusers.com/ for more resources and info.
>>
>>
>>
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HUGE Problem with Adobe TCS2 and Distiller - Final Update

[Spectrum Writing]

Using TCS2 install disks, Adobe FM 9 and Robohelp will install BUT when I
try to find the Adobe PDF printer in FM it's not there and Adobe Acrobat
Extended Pro won't install at all and craps out the installation.

done with emails to the list. 

I will figure out what to over the next few days and go from there.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, November 11, 2009 3:24 PM
To: 'Combs, Richard'
Cc: framers at lists.frameusers.com; 'Free Framers'
Subject: RE: HUGE Problem with Adobe TCS2 and Distiller

Okay,

Status to date - 

I have apparently removed now all folders/files related to TCS2 - Nothing
appears at all under the program files directory (long story there - but I
got them deleted) and nothing appears In Revos uninstaller and windows clean
install; HOWEVER, i thought I would play it safe and install FM 7.2 first as
I was successfully using this and creating PDFs before installing Adobe
TCS2, but when I install this, at the prompt to install distiller, I get the
message that setup has detected I have a more current version (Ha!) and
won't install distiller, so now I am hosed completely for FM 7.2. Where in
the hell do I go look now? I even went to the registry and couldn't find
entries to distiller, so. . .

TCS2 has managed to take me down all the way now - I can't even use FM 7.2
as distiller won't install.

Again, any and all advice is appreciated.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com

-Original Message-
From: Combs, Richard [mailto:richard.co...@polycom.com] 
Sent: Wednesday, November 11, 2009 2:39 PM
To: Spectrum Writing
Cc: framers at lists.frameusers.com; Free Framers
Subject: RE: HUGE Problem with Adobe TCS2 and Distiller

Spectrum Writing wrote:

> the program folders for Adobe Acrobat Pro 9 C:\Program Files
> (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will
not
> delete - under no circumstances can I get these deleted -

That part is SOP for most software uninstalls. If there are any locally
modified files -- e.g., settings/config files, user or system data of
any kind -- the uninstall program generally leaves those (and the
directory structure that contains them) behind. That way, you can
uninstall/reinstall without losing your settings, templates,
preferences, etc. 

(Yeah, I know -- all that stuff is supposed to be somewhere in Documents
and Settings, not Program Files. But go uninstall any 5 or 6 randomly
selected applications, and I bet half of them will leave a Program Files
directory or three containing some kind of data.)

I'm guessing that if you explore the directories that remain, you'll see
that the application files (.exe, .dll, etc.) are gone and only data
files remain. 

>From the rest of what you say, it sure sounds like there is a real
problem (not the least with Adobe support). But be aware that the mere
existence of those folders is probably not part of that problem.

> 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it
says
> that Adobe Acrobat Pro 9 is NOT installed on my system.
> 
> 2.) when I go to the control panel, nothing is showing for TCS2 or
Adobe
> Acrobat Pro 9
> 
> 3.) when I open Windows Install clean and even Revo uninstaller,
NOTHING
> shows for adobe Acrobat Pro 9.

If the Add or Remove Programs list doesn't include "Adobe Technical
Communication Suite 2," then presumably you've uninstalled the entire
suite. Explore the Program Files directories that remain and you should
be able to confirm that. 

> so, when I try to install using my TCS2 installation disks, FM9 and
RH8
> install, then the system craps out on Adobe Acrobat Pro Extended and I
> can't
> get past this and as  result, I can't install Captivate and Photoshop.

So it completed the FM and RH installs? At that point, go to Control
Panel > Add or Remove Programs and see if Adobe Technical Communication
Suite 2 is listed. If so, click Change/Remove to open the TCS 2
Installer (the one on your hard disk, not on the DVD). 

Make a note of what the status of the products is -- which are shown as
installable and which are listed as reinstallable -- that information
may be useful to you or to support (I know, I'm an optimist) later. 

Then, I'd suggest selecting all the products that can be installed or
reinstalled and trying to run this installer (not the one on the DVD).
If necessary, fire up Task Manager and end any processes that the
installer says are running, like RSO3Server.exe. 

You do have admin rights, right? 

Sorry, I can't think of anything else right now -- other than raising
more hell with Adobe support. Good luck!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-

FM crashing upon attempt to create PDF - 3Qs

[Orly Zimmerman]

HI Art,
Why would moving the files eliminate the network delays?
The folder I placed the files on are on my C drive, but they are still 
automatically backed up by the network - the other drive (with the longer name) 
was also backed up automatically.

And, I always work with my book files open - I want to see what's happening, 
and if I goof, this way I can just not save. Also, each time I made a change to 
the book files (changed conditions or updated the book) I would save the files 
at that step - perhaps this guzzled the  precious free virtual memory.

Lastly, how would I know if my memories are marginal? I work on a laptop and 
the IT people told me that I could not get more than 2G RAM on the laptop -  I 
would need to move to a PC.

Thanks,
Orly.


From: Art Campbell [mailto:art.campb...@gmail.com]
Sent: Wednesday, November 11, 2009 3:24 PM
To: Orly Zimmerman
Cc: framers at lists.frameusers.com
Subject: Re: FM crashing upon attempt to create PDF - 3Qs

The other thing the move may have accomplished is eliminating any network 
delays that could cause FM to time out waiting for the files to open

One other thing you may try is opening all files in the book before you do the 
PDF, which should also eliminate any network issues.

The 2G RAM and kinda limited free space may be marginal if it's "an incredibly 
large book" ... There's a lot of file swapping and temp file creation involved 
in the process.

Art

Art Campbell
  art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a 
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358

On Wed, Nov 11, 2009 at 3:16 AM, Orly Zimmerman mailto:orlyz at marvell.com>> wrote:
HI Art,
I print directly to the postscript printer called "Adobe PDF" which I think is 
supplied with FM. I do not use the SAVE AS feature, just from habit (using FM 
from version 5) although I understand that the feature currently works in FM8 
and is actually needed when I use a third party app on FM.

As for my computer's guts...
I have 1.99GB of RAM, running at 1.83 GHz

My C drive also has 20 GB of free space - don't know if that makes a difference.

**A very interesting point and solution**, ===my IT fellow suggested moving 
my files to a folder directly under my C drive, so that Adobe doesn't have to 
deal with long folder names under a number of other folders.
This seems to have solved the problem, at least for the day.

Thanks for all your help!!
Orly Z.

From: Art Campbell [mailto:art.campbell at 
gmail.com]
Sent: Tuesday, November 10, 2009 9:44 PM
To: Orly Zimmerman
Cc: framers at lists.frameusers.com
Subject: Re: FM crashing upon attempt to create PDF - 3Qs

How much RAM and free disk space do you have? Creating the PDF eats up a lot 
and can trigger a crash if it runs out.

Also, you don't mention how you're doing it -- printing to the PDF logical 
printer or trying to use SaveAs... which I think isn't as good as printing to 
the Acrobat printer.

Yes, the hotfix works and doesn't seem to break anything, so it certainly 
wouldn't hurt to roll it on.

Art

Art Campbell
  art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a 
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358
On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman mailto:orlyz at marvell.com>> wrote:
HI All,

I'm working in FM8 - TCS, unstructured, on Windows XP Pro

I have a few questions:
1. Does anyone know of a way to get FM to stop creating the recovery files for 
when FM crashes?

Lately, I'm working on an incredibly large book and whenever I change my 
conditional text settings, update the book and then try to create my PDF, FM 
crashes. I don't need those recovery files, and would like to disable their 
creation if possible.

Question 2 is whether anyone knows how to get FM to stop crashing altogether 
when attempting to create the PDF -

I seached the archives and came across a suggestion for a Windows Hotfix -
Question 3:  Have any of you used the hotfix? Does it cause any other problems 
or does it actually fix the problem?

Thanks,
Orly Z.
___


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HUGE Problem with Adobe TCS2 and Distiller

[Art Campbell]

Sorry to lead with questions, but, assuming you haven't uninstalled:
* Are you fully patched for Acrobat and FM (a bunch of updates seem to have
just been released the last week or so)?
* Was the Adobe printer set as the system default?
* Given that it's a PDF problem... were you actually printing to the Adobe
PDF printer, or were you using SaveAs?

Have you run through the compatibility trouble shooter in W7?

Did the system ever work properly? Maybe with a different set of job
options?

If it was me, I probably wouldn't uninstall Adobe Tech Support is
supposed to provide free help for installation issues.

Do you have another system you can fall back on? I'm running pretty much
problem free on W7, but I have two 32-bit installs.

Art

Art Campbell
 art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Nov 11, 2009 at 12:03 PM, Spectrum Writing <
info at spectrumwritingllc.com> wrote:

> all,
>
>
>
> I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to
> a
> single file or a book to a postscript file with Adobe Acrobat distiller
> open, I get this message inside of distiller:
>
>
>
>
>
> Adobe PostScript software version: 3018.101
>
> Adobe PDF Settings file read error in PDFX4 2008.joboptions:
>
> /CheckCompliance out of range
>
>
>
>
>
> And FM  locks on me and that's the end of the story.  After many attempts
> to
> correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
> thinking that would solve the issue. When I put in disk1 of my TCS2 install
> disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
> Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
> simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
> message:
>
>
>
> RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
> WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
> open during the uninstall - I have closed everything including outlook,
> snagit, etc. and for the life of me, I can't uninstall.
>
>
>
> I finally gave that up and went to a RevoUninstaller and even that won't
> uninstall  the rest of TCS2. I get the same message about the .exe files
> being open.
>
>
>
> I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
> system and do a clean reinstall.
>
>
>
> This TCS has been the biggest clusterf--k since day one and I am absolutely
> frozen to be able to work.
>
>
>
> Help!!
>
>
>
> Tammy  Van Boening
>
> Owner/Principal
>
> Spectrum Writing, LLC
>
> www.spectrumwritingllc.com
>
> info at spectrumwritingllc.com
>
>
>
> ___
>
>
> You are currently subscribed to Framers as art.campbell at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>

HUGE Problem with Adobe TCS2 and Distiller

[Spectrum Writing]

Okay,

Status to date - 

I have apparently removed now all folders/files related to TCS2 - Nothing
appears at all under the program files directory (long story there - but I
got them deleted) and nothing appears In Revos uninstaller and windows clean
install; HOWEVER, i thought I would play it safe and install FM 7.2 first as
I was successfully using this and creating PDFs before installing Adobe
TCS2, but when I install this, at the prompt to install distiller, I get the
message that setup has detected I have a more current version (Ha!) and
won't install distiller, so now I am hosed completely for FM 7.2. Where in
the hell do I go look now? I even went to the registry and couldn't find
entries to distiller, so. . .

TCS2 has managed to take me down all the way now - I can't even use FM 7.2
as distiller won't install.

Again, any and all advice is appreciated.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com

-Original Message-
From: Combs, Richard [mailto:richard.co...@polycom.com] 
Sent: Wednesday, November 11, 2009 2:39 PM
To: Spectrum Writing
Cc: framers at lists.frameusers.com; Free Framers
Subject: RE: HUGE Problem with Adobe TCS2 and Distiller

Spectrum Writing wrote:

> the program folders for Adobe Acrobat Pro 9 C:\Program Files
> (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will
not
> delete - under no circumstances can I get these deleted -

That part is SOP for most software uninstalls. If there are any locally
modified files -- e.g., settings/config files, user or system data of
any kind -- the uninstall program generally leaves those (and the
directory structure that contains them) behind. That way, you can
uninstall/reinstall without losing your settings, templates,
preferences, etc. 

(Yeah, I know -- all that stuff is supposed to be somewhere in Documents
and Settings, not Program Files. But go uninstall any 5 or 6 randomly
selected applications, and I bet half of them will leave a Program Files
directory or three containing some kind of data.)

I'm guessing that if you explore the directories that remain, you'll see
that the application files (.exe, .dll, etc.) are gone and only data
files remain. 

>From the rest of what you say, it sure sounds like there is a real
problem (not the least with Adobe support). But be aware that the mere
existence of those folders is probably not part of that problem.

> 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it
says
> that Adobe Acrobat Pro 9 is NOT installed on my system.
> 
> 2.) when I go to the control panel, nothing is showing for TCS2 or
Adobe
> Acrobat Pro 9
> 
> 3.) when I open Windows Install clean and even Revo uninstaller,
NOTHING
> shows for adobe Acrobat Pro 9.

If the Add or Remove Programs list doesn't include "Adobe Technical
Communication Suite 2," then presumably you've uninstalled the entire
suite. Explore the Program Files directories that remain and you should
be able to confirm that. 

> so, when I try to install using my TCS2 installation disks, FM9 and
RH8
> install, then the system craps out on Adobe Acrobat Pro Extended and I
> can't
> get past this and as  result, I can't install Captivate and Photoshop.

So it completed the FM and RH installs? At that point, go to Control
Panel > Add or Remove Programs and see if Adobe Technical Communication
Suite 2 is listed. If so, click Change/Remove to open the TCS 2
Installer (the one on your hard disk, not on the DVD). 

Make a note of what the status of the products is -- which are shown as
installable and which are listed as reinstallable -- that information
may be useful to you or to support (I know, I'm an optimist) later. 

Then, I'd suggest selecting all the products that can be installed or
reinstalled and trying to run this installer (not the one on the DVD).
If necessary, fire up Task Manager and end any processes that the
installer says are running, like RSO3Server.exe. 

You do have admin rights, right? 

Sorry, I can't think of anything else right now -- other than raising
more hell with Adobe support. Good luck!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--

Upgrades to Acrobat 8 not working

[Brabson, Michelle]

Framers,

When we install Acrobat on new or refurbished machines we do not have the 
ability to install Acrobat 8.1 through 8.1.7 without serious ramifications to 
Acrobat functionality. When this occurs, Acrobat does not allow us to enter 
values on the Initial View window on the File > Properties menu in Acrobat. It 
also does not allow us to save via the Advanced > PDF Optimizer window.

Note that we are able to install up to version 8.0 with these Acrobat functions 
work properly, but we are concerned about the messages from Adobe describing 
security issues that require the additional upgrades. Any help understanding 
this problem would be appreciated.

Please copy us when you respond since I am on the Digest.

FrameMaker 7.2
Some versions have Acrobat 8.0 and 
Some versions have Acrobat 8.1.7
Windows XP Version 2002 Professional Service Pack 3

Michelle

__

Michelle Brabson * Technical Production Manager * SunGard Higher Education * 4 
Country View Road, Malvern, PA 19355 * Tel 610-578-5040 * Fax 610-578-5400 * 
Michelle.Brabson at sungardhe.com * www.sungardhe.com

 Please consider the environment before printing this message.

RE: HUGE Problem with Adobe TCS2 and Distiller - Final Update

[Spectrum Writing]

Using TCS2 install disks, Adobe FM 9 and Robohelp will install BUT when I
try to find the Adobe PDF printer in FM it's not there and Adobe Acrobat
Extended Pro won't install at all and craps out the installation.

done with emails to the list. 

I will figure out what to over the next few days and go from there.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com

-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, November 11, 2009 3:24 PM
To: 'Combs, Richard'
Cc: framers@lists.frameusers.com; 'Free Framers'
Subject: RE: HUGE Problem with Adobe TCS2 and Distiller

Okay,

Status to date - 

I have apparently removed now all folders/files related to TCS2 - Nothing
appears at all under the program files directory (long story there - but I
got them deleted) and nothing appears In Revos uninstaller and windows clean
install; HOWEVER, i thought I would play it safe and install FM 7.2 first as
I was successfully using this and creating PDFs before installing Adobe
TCS2, but when I install this, at the prompt to install distiller, I get the
message that setup has detected I have a more current version (Ha!) and
won't install distiller, so now I am hosed completely for FM 7.2. Where in
the hell do I go look now? I even went to the registry and couldn't find
entries to distiller, so. . .

TCS2 has managed to take me down all the way now - I can't even use FM 7.2
as distiller won't install.

Again, any and all advice is appreciated.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com

-Original Message-
From: Combs, Richard [mailto:richard.co...@polycom.com] 
Sent: Wednesday, November 11, 2009 2:39 PM
To: Spectrum Writing
Cc: framers@lists.frameusers.com; Free Framers
Subject: RE: HUGE Problem with Adobe TCS2 and Distiller

Spectrum Writing wrote:
 
> the program folders for Adobe Acrobat Pro 9 C:\Program Files
> (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will
not
> delete - under no circumstances can I get these deleted -

That part is SOP for most software uninstalls. If there are any locally
modified files -- e.g., settings/config files, user or system data of
any kind -- the uninstall program generally leaves those (and the
directory structure that contains them) behind. That way, you can
uninstall/reinstall without losing your settings, templates,
preferences, etc. 

(Yeah, I know -- all that stuff is supposed to be somewhere in Documents
and Settings, not Program Files. But go uninstall any 5 or 6 randomly
selected applications, and I bet half of them will leave a Program Files
directory or three containing some kind of data.)

I'm guessing that if you explore the directories that remain, you'll see
that the application files (.exe, .dll, etc.) are gone and only data
files remain. 

>From the rest of what you say, it sure sounds like there is a real
problem (not the least with Adobe support). But be aware that the mere
existence of those folders is probably not part of that problem.

> 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it
says
> that Adobe Acrobat Pro 9 is NOT installed on my system.
> 
> 2.) when I go to the control panel, nothing is showing for TCS2 or
Adobe
> Acrobat Pro 9
> 
> 3.) when I open Windows Install clean and even Revo uninstaller,
NOTHING
> shows for adobe Acrobat Pro 9.

If the Add or Remove Programs list doesn't include "Adobe Technical
Communication Suite 2," then presumably you've uninstalled the entire
suite. Explore the Program Files directories that remain and you should
be able to confirm that. 
  
> so, when I try to install using my TCS2 installation disks, FM9 and
RH8
> install, then the system craps out on Adobe Acrobat Pro Extended and I
> can't
> get past this and as  result, I can't install Captivate and Photoshop.

So it completed the FM and RH installs? At that point, go to Control
Panel > Add or Remove Programs and see if Adobe Technical Communication
Suite 2 is listed. If so, click Change/Remove to open the TCS 2
Installer (the one on your hard disk, not on the DVD). 

Make a note of what the status of the products is -- which are shown as
installable and which are listed as reinstallable -- that information
may be useful to you or to support (I know, I'm an optimist) later. 

Then, I'd suggest selecting all the products that can be installed or
reinstalled and trying to run this installer (not the one on the DVD).
If necessary, fire up Task Manager and end any processes that the
installer says are running, like RSO3Server.exe. 

You do have admin rights, right? 

Sorry, I can't think of anything else right now -- other than raising
more hell with Adobe support. Good luck!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
---

HUGE Problem with Adobe TCS2 and Distiller

[Combs, Richard]

Spectrum Writing wrote:

> the program folders for Adobe Acrobat Pro 9 C:\Program Files
> (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will
not
> delete - under no circumstances can I get these deleted -

That part is SOP for most software uninstalls. If there are any locally
modified files -- e.g., settings/config files, user or system data of
any kind -- the uninstall program generally leaves those (and the
directory structure that contains them) behind. That way, you can
uninstall/reinstall without losing your settings, templates,
preferences, etc. 

(Yeah, I know -- all that stuff is supposed to be somewhere in Documents
and Settings, not Program Files. But go uninstall any 5 or 6 randomly
selected applications, and I bet half of them will leave a Program Files
directory or three containing some kind of data.)

I'm guessing that if you explore the directories that remain, you'll see
that the application files (.exe, .dll, etc.) are gone and only data
files remain. 

>From the rest of what you say, it sure sounds like there is a real
problem (not the least with Adobe support). But be aware that the mere
existence of those folders is probably not part of that problem.

> 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it
says
> that Adobe Acrobat Pro 9 is NOT installed on my system.
> 
> 2.) when I go to the control panel, nothing is showing for TCS2 or
Adobe
> Acrobat Pro 9
> 
> 3.) when I open Windows Install clean and even Revo uninstaller,
NOTHING
> shows for adobe Acrobat Pro 9.

If the Add or Remove Programs list doesn't include "Adobe Technical
Communication Suite 2," then presumably you've uninstalled the entire
suite. Explore the Program Files directories that remain and you should
be able to confirm that. 

> so, when I try to install using my TCS2 installation disks, FM9 and
RH8
> install, then the system craps out on Adobe Acrobat Pro Extended and I
> can't
> get past this and as  result, I can't install Captivate and Photoshop.

So it completed the FM and RH installs? At that point, go to Control
Panel > Add or Remove Programs and see if Adobe Technical Communication
Suite 2 is listed. If so, click Change/Remove to open the TCS 2
Installer (the one on your hard disk, not on the DVD). 

Make a note of what the status of the products is -- which are shown as
installable and which are listed as reinstallable -- that information
may be useful to you or to support (I know, I'm an optimist) later. 

Then, I'd suggest selecting all the products that can be installed or
reinstalled and trying to run this installer (not the one on the DVD).
If necessary, fire up Task Manager and end any processes that the
installer says are running, like RSO3Server.exe. 

You do have admin rights, right? 

Sorry, I can't think of anything else right now -- other than raising
more hell with Adobe support. Good luck!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--

RE: HUGE Problem with Adobe TCS2 and Distiller

[Spectrum Writing]

Okay,

Status to date - 

I have apparently removed now all folders/files related to TCS2 - Nothing
appears at all under the program files directory (long story there - but I
got them deleted) and nothing appears In Revos uninstaller and windows clean
install; HOWEVER, i thought I would play it safe and install FM 7.2 first as
I was successfully using this and creating PDFs before installing Adobe
TCS2, but when I install this, at the prompt to install distiller, I get the
message that setup has detected I have a more current version (Ha!) and
won't install distiller, so now I am hosed completely for FM 7.2. Where in
the hell do I go look now? I even went to the registry and couldn't find
entries to distiller, so. . .

TCS2 has managed to take me down all the way now - I can't even use FM 7.2
as distiller won't install.

Again, any and all advice is appreciated.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com

-Original Message-
From: Combs, Richard [mailto:richard.co...@polycom.com] 
Sent: Wednesday, November 11, 2009 2:39 PM
To: Spectrum Writing
Cc: framers@lists.frameusers.com; Free Framers
Subject: RE: HUGE Problem with Adobe TCS2 and Distiller

Spectrum Writing wrote:
 
> the program folders for Adobe Acrobat Pro 9 C:\Program Files
> (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will
not
> delete - under no circumstances can I get these deleted -

That part is SOP for most software uninstalls. If there are any locally
modified files -- e.g., settings/config files, user or system data of
any kind -- the uninstall program generally leaves those (and the
directory structure that contains them) behind. That way, you can
uninstall/reinstall without losing your settings, templates,
preferences, etc. 

(Yeah, I know -- all that stuff is supposed to be somewhere in Documents
and Settings, not Program Files. But go uninstall any 5 or 6 randomly
selected applications, and I bet half of them will leave a Program Files
directory or three containing some kind of data.)

I'm guessing that if you explore the directories that remain, you'll see
that the application files (.exe, .dll, etc.) are gone and only data
files remain. 

>From the rest of what you say, it sure sounds like there is a real
problem (not the least with Adobe support). But be aware that the mere
existence of those folders is probably not part of that problem.

> 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it
says
> that Adobe Acrobat Pro 9 is NOT installed on my system.
> 
> 2.) when I go to the control panel, nothing is showing for TCS2 or
Adobe
> Acrobat Pro 9
> 
> 3.) when I open Windows Install clean and even Revo uninstaller,
NOTHING
> shows for adobe Acrobat Pro 9.

If the Add or Remove Programs list doesn't include "Adobe Technical
Communication Suite 2," then presumably you've uninstalled the entire
suite. Explore the Program Files directories that remain and you should
be able to confirm that. 
  
> so, when I try to install using my TCS2 installation disks, FM9 and
RH8
> install, then the system craps out on Adobe Acrobat Pro Extended and I
> can't
> get past this and as  result, I can't install Captivate and Photoshop.

So it completed the FM and RH installs? At that point, go to Control
Panel > Add or Remove Programs and see if Adobe Technical Communication
Suite 2 is listed. If so, click Change/Remove to open the TCS 2
Installer (the one on your hard disk, not on the DVD). 

Make a note of what the status of the products is -- which are shown as
installable and which are listed as reinstallable -- that information
may be useful to you or to support (I know, I'm an optimist) later. 

Then, I'd suggest selecting all the products that can be installed or
reinstalled and trying to run this installer (not the one on the DVD).
If necessary, fire up Task Manager and end any processes that the
installer says are running, like RSO3Server.exe. 

You do have admin rights, right? 

Sorry, I can't think of anything else right now -- other than raising
more hell with Adobe support. Good luck!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--







___


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RE: HUGE Problem with Adobe TCS2 and Distiller

[Combs, Richard]

Spectrum Writing wrote:
 
> the program folders for Adobe Acrobat Pro 9 C:\Program Files
> (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will
not
> delete - under no circumstances can I get these deleted -

That part is SOP for most software uninstalls. If there are any locally
modified files -- e.g., settings/config files, user or system data of
any kind -- the uninstall program generally leaves those (and the
directory structure that contains them) behind. That way, you can
uninstall/reinstall without losing your settings, templates,
preferences, etc. 

(Yeah, I know -- all that stuff is supposed to be somewhere in Documents
and Settings, not Program Files. But go uninstall any 5 or 6 randomly
selected applications, and I bet half of them will leave a Program Files
directory or three containing some kind of data.)

I'm guessing that if you explore the directories that remain, you'll see
that the application files (.exe, .dll, etc.) are gone and only data
files remain. 

>From the rest of what you say, it sure sounds like there is a real
problem (not the least with Adobe support). But be aware that the mere
existence of those folders is probably not part of that problem.

> 1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it
says
> that Adobe Acrobat Pro 9 is NOT installed on my system.
> 
> 2.) when I go to the control panel, nothing is showing for TCS2 or
Adobe
> Acrobat Pro 9
> 
> 3.) when I open Windows Install clean and even Revo uninstaller,
NOTHING
> shows for adobe Acrobat Pro 9.

If the Add or Remove Programs list doesn't include "Adobe Technical
Communication Suite 2," then presumably you've uninstalled the entire
suite. Explore the Program Files directories that remain and you should
be able to confirm that. 
  
> so, when I try to install using my TCS2 installation disks, FM9 and
RH8
> install, then the system craps out on Adobe Acrobat Pro Extended and I
> can't
> get past this and as  result, I can't install Captivate and Photoshop.

So it completed the FM and RH installs? At that point, go to Control
Panel > Add or Remove Programs and see if Adobe Technical Communication
Suite 2 is listed. If so, click Change/Remove to open the TCS 2
Installer (the one on your hard disk, not on the DVD). 

Make a note of what the status of the products is -- which are shown as
installable and which are listed as reinstallable -- that information
may be useful to you or to support (I know, I'm an optimist) later. 

Then, I'd suggest selecting all the products that can be installed or
reinstalled and trying to run this installer (not the one on the DVD).
If necessary, fire up Task Manager and end any processes that the
installer says are running, like RSO3Server.exe. 

You do have admin rights, right? 

Sorry, I can't think of anything else right now -- other than raising
more hell with Adobe support. Good luck!


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--






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Re: FM 7.2 and Windows 7 64-bit

[Art Campbell]

Without testing it... the requirements were basically the same as for FM8,
so I'd expect it to run fine, provided you do the W7 compatibility dance and
dial it back to Windows XP 32 mode.


Art Campbell
 art.campb...@gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Nov 11, 2009 at 4:04 PM, Susan Modlin  wrote:

> Hi Framers,
>
> Call me old fashioned, but I'm happy with FM 7.2 and have no reason to
> upgrade. I am, however, migrating to a new machine running Windows 7 64-bit
> and need to install my trusty old FM. I can find a bit of info on running
> Frame 8 on Win 7, but nothing for older versions. Anyone have any insights?
>
> Thanks,
>
> Susan (Old Fashioned) Modlin
>
>
> "When you find a big kettle of crazy, it's best not to stir it."
>   Scott Adams
>
>
>
> ___
>
>
> You are currently subscribed to Framers as art.campb...@gmail.com.
>
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>
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FM 7.2 and Windows 7 64-bit

[Susan Modlin]

Hi Framers,

Call me old fashioned, but I'm happy with FM 7.2 and have no reason to upgrade. 
I am, however, migrating to a new machine running Windows 7 64-bit and need to 
install my trusty old FM. I can find a bit of info on running Frame 8 on Win 7, 
but nothing for older versions. Anyone have any insights?

Thanks,

Susan (Old Fashioned) Modlin 

 
"When you find a big kettle of crazy, it's best not to stir it."
   Scott Adams


  
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FM 7.2 and Windows 7 64-bit

[Susan Modlin]

Hi Framers,

Call me old fashioned, but I'm happy with FM 7.2 and have no reason to upgrade. 
I am, however, migrating to a new machine running Windows 7 64-bit and need to 
install my trusty old FM. I can find a bit of info on running Frame 8 on Win 7, 
but nothing for older versions. Anyone have any insights?

Thanks,

Susan (Old Fashioned) Modlin 


"When you find a big kettle of crazy, it's best not to stir it."
   Scott Adams

HUGE Problem with Adobe TCS2 and Distiller

[Spectrum Writing]

All,



Summary of issues;



1.) When I tried to create a PDF using Adobe FM 9 and Adobe Acrobat Pro
Extended 9, here is the message that got immediately in Distiller:



Adobe PostScript software version: 3018.101



Adobe PDF Settings file read error in PDFX4 2008.joboptions:



/CheckCompliance out of range



After trying every known resolution to solve this (it locked my system so
badly that I had to do a reboot), I took the advice from Adobe's KB and
attempted to run the uninstall/reinstall features using my TCS2 installation
disk, uninstall through control panel, and a Windows uninstaller, here is
what I have encountered:





the program folders for Adobe Acrobat Pro 9 C:\Program Files
(x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will not
delete - under no circumstances can I get these deleted - 



1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it says
that Adobe Acrobat Pro 9 is NOT installed on my system.

2.) when I go to the control panel, nothing is showing for TCS2 or Adobe
Acrobat Pro 9

3.) when I open Windows Install clean and even Revo uninstaller, NOTHING
shows for adobe Acrobat Pro 9.



so, when I try to install using my TCS2 installation disks, FM9 and RH8
install, then the system craps out on Adobe Acrobat Pro Extended and I can't
get past this and as  result, I can't install Captivate and Photoshop.



when I try to manually delete these folders C:\Program Files
(x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat these are
the messages that I get:



You require permission from SYSTEM to make changes to this folder

or

The action cannot be completed because the folder or a file in it is open in
another program and I have absolutely NOTHING else open.



I called Adobe support and quite frankly, it was useless. The tech. that did
answer the phone could only parrot back my problem and offer no help and she
took my information and said that I would get a call back within 24-48 hours
and that DOES ME NO GOOD as I have client deadlines  or I could pay through
the nose and get immediate support.



WITF should I pay for this? I can't even go there right now.



any and all advice is appreciated. 



Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: Corinne Kenney [mailto:skiken...@yahoo.com] 
Sent: Wednesday, November 11, 2009 10:59 AM
To: Spectrum Writing
Subject: Re: HUGE Problem with Adobe TCS2 and Distiller




Tammy,

This sounds god-awful. The TCS sucks, if you ask me. We migrated to it, and
no one likes it.

Corinne

--- On Wed, 11/11/09, Spectrum Writing  wrote:


From: Spectrum Writing 
Subject: HUGE Problem with Adobe TCS2 and Distiller
To: framers at lists.frameusers.com, "Free Framers" 
Date: Wednesday, November 11, 2009, 10:03 AM

all,



I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to a
single file or a book to a postscript file with Adobe Acrobat distiller
open, I get this message inside of distiller:





Adobe PostScript software version: 3018.101

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

/CheckCompliance out of range





And FM  locks on me and that's the end of the story.  After many attempts to
correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
thinking that would solve the issue. When I put in disk1 of my TCS2 install
disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
message:



RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
open during the uninstall - I have closed everything including outlook,
snagit, etc. and for the life of me, I can't uninstall. 



I finally gave that up and went to a RevoUninstaller and even that won't
uninstall  the rest of TCS2. I get the same message about the .exe files
being open. 



I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
system and do a clean reinstall.



This TCS has been the biggest clusterf--k since day one and I am absolutely
frozen to be able to work.



Help!!



Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



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Re: HUGE Problem with Adobe TCS2 and Distiller

[Art Campbell]

Sorry to lead with questions, but, assuming you haven't uninstalled:
* Are you fully patched for Acrobat and FM (a bunch of updates seem to have
just been released the last week or so)?
* Was the Adobe printer set as the system default?
* Given that it's a PDF problem... were you actually printing to the Adobe
PDF printer, or were you using SaveAs?

Have you run through the compatibility trouble shooter in W7?

Did the system ever work properly? Maybe with a different set of job
options?

If it was me, I probably wouldn't uninstall Adobe Tech Support is
supposed to provide free help for installation issues.

Do you have another system you can fall back on? I'm running pretty much
problem free on W7, but I have two 32-bit installs.

Art

Art Campbell
 art.campb...@gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Nov 11, 2009 at 12:03 PM, Spectrum Writing <
i...@spectrumwritingllc.com> wrote:

> all,
>
>
>
> I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to
> a
> single file or a book to a postscript file with Adobe Acrobat distiller
> open, I get this message inside of distiller:
>
>
>
>
>
> Adobe PostScript software version: 3018.101
>
> Adobe PDF Settings file read error in PDFX4 2008.joboptions:
>
> /CheckCompliance out of range
>
>
>
>
>
> And FM  locks on me and that's the end of the story.  After many attempts
> to
> correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
> thinking that would solve the issue. When I put in disk1 of my TCS2 install
> disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
> Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
> simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
> message:
>
>
>
> RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
> WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
> open during the uninstall - I have closed everything including outlook,
> snagit, etc. and for the life of me, I can't uninstall.
>
>
>
> I finally gave that up and went to a RevoUninstaller and even that won't
> uninstall  the rest of TCS2. I get the same message about the .exe files
> being open.
>
>
>
> I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
> system and do a clean reinstall.
>
>
>
> This TCS has been the biggest clusterf--k since day one and I am absolutely
> frozen to be able to work.
>
>
>
> Help!!
>
>
>
> Tammy  Van Boening
>
> Owner/Principal
>
> Spectrum Writing, LLC
>
> www.spectrumwritingllc.com
>
> i...@spectrumwritingllc.com
>
>
>
> ___
>
>
> You are currently subscribed to Framers as art.campb...@gmail.com.
>
> Send list messages to fram...@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscr...@lists.frameusers.com
> or visit
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>
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> http://www.frameusers.com/ for more resources and info.
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RE: HUGE Problem with Adobe TCS2 and Distiller

[Spectrum Writing]

All,

 

Summary of issues;

 

1.) When I tried to create a PDF using Adobe FM 9 and Adobe Acrobat Pro
Extended 9, here is the message that got immediately in Distiller:

 

Adobe PostScript software version: 3018.101

 

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

 

/CheckCompliance out of range

 

After trying every known resolution to solve this (it locked my system so
badly that I had to do a reboot), I took the advice from Adobe's KB and
attempted to run the uninstall/reinstall features using my TCS2 installation
disk, uninstall through control panel, and a Windows uninstaller, here is
what I have encountered:

 

 

the program folders for Adobe Acrobat Pro 9 C:\Program Files
(x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat) will not
delete - under no circumstances can I get these deleted - 

 

1.) when I say uninstall Adobe Acrobat pro 9 using TCS2 uninstall, it says
that Adobe Acrobat Pro 9 is NOT installed on my system.

2.) when I go to the control panel, nothing is showing for TCS2 or Adobe
Acrobat Pro 9

3.) when I open Windows Install clean and even Revo uninstaller, NOTHING
shows for adobe Acrobat Pro 9.

 

so, when I try to install using my TCS2 installation disks, FM9 and RH8
install, then the system craps out on Adobe Acrobat Pro Extended and I can't
get past this and as  result, I can't install Captivate and Photoshop.

 

when I try to manually delete these folders C:\Program Files
(x86)\Adobe\Adobe Technical Communication Suite 2\Adobe Acrobat these are
the messages that I get:

 

You require permission from SYSTEM to make changes to this folder

or

The action cannot be completed because the folder or a file in it is open in
another program and I have absolutely NOTHING else open.

 

I called Adobe support and quite frankly, it was useless. The tech. that did
answer the phone could only parrot back my problem and offer no help and she
took my information and said that I would get a call back within 24-48 hours
and that DOES ME NO GOOD as I have client deadlines  or I could pay through
the nose and get immediate support.

 

WITF should I pay for this? I can't even go there right now.

 

any and all advice is appreciated. 

 

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: Corinne Kenney [mailto:skiken...@yahoo.com] 
Sent: Wednesday, November 11, 2009 10:59 AM
To: Spectrum Writing
Subject: Re: HUGE Problem with Adobe TCS2 and Distiller

 


Tammy,

This sounds god-awful. The TCS sucks, if you ask me. We migrated to it, and
no one likes it.

Corinne

--- On Wed, 11/11/09, Spectrum Writing  wrote:


From: Spectrum Writing 
Subject: HUGE Problem with Adobe TCS2 and Distiller
To: framers@lists.frameusers.com, "Free Framers" 
Date: Wednesday, November 11, 2009, 10:03 AM

all,



I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to a
single file or a book to a postscript file with Adobe Acrobat distiller
open, I get this message inside of distiller:





Adobe PostScript software version: 3018.101

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

/CheckCompliance out of range





And FM  locks on me and that's the end of the story.  After many attempts to
correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
thinking that would solve the issue. When I put in disk1 of my TCS2 install
disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
message:



RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
open during the uninstall - I have closed everything including outlook,
snagit, etc. and for the life of me, I can't uninstall. 



I finally gave that up and went to a RevoUninstaller and even that won't
uninstall  the rest of TCS2. I get the same message about the .exe files
being open. 



I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
system and do a clean reinstall.



This TCS has been the biggest clusterf--k since day one and I am absolutely
frozen to be able to work.



Help!!



Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com



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HUGE Problem with Adobe TCS2 and Distiller

[Combs, Richard]

Spectrum Writing wrote:

> And FM  locks on me and that's the end of the story.  After many
attempts
> to
> correct this, I simply gave up and decided to uninstall/reinstall FM
9.0
> thinking that would solve the issue. When I put in disk1 of my TCS2
install
> disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9
and
> Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
> simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get
this
> message:

Tammy, have you tried doing it via Control Panel > Add or Remove
Programs? It may just fire up the same Technical Communication Suite 2
Installer program that you're running from the DVD, but OTOH, the
installed version may be more aware of / in control of what's happening
at the OS level. 

> RSo3Middletierservice. exe and MiddleTierservice.exe are running and
it
> WON'T let me uninstall anything else. WTF? I have absolutely NOTHING
else
> open during the uninstall - I have closed everything including
outlook,
> snagit, etc. and for the life of me, I can't uninstall.

Have you tried ending those processes in Task Manager's Processes tab? 

FWIW, I just shut down Acrobat, and in Task Manager, I see
RSo3Middletierservice.exe and RSO3Server.exe (which sounds related)
listed as running processes, but not MiddleTierservice.exe.

> I finally gave that up and went to a RevoUninstaller and even that
won't
> uninstall  the rest of TCS2. I get the same message about the .exe
files
> being open.
> 
> 
> 
> I am LOCKED in uninstall hell with TCS2 and I need to be able to clean
my
> system and do a clean reinstall.

IMO, Adobe has a long history of handling installs, upgrades, and
uninstalls poorly, and I'm sorry to learn that that's still the case. My
sympathies. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--

FM crashing upon attempt to create PDF - 3Qs

[Orly Zimmerman]

HI Art,
I print directly to the postscript printer called "Adobe PDF" which I think is 
supplied with FM. I do not use the SAVE AS feature, just from habit (using FM 
from version 5) although I understand that the feature currently works in FM8 
and is actually needed when I use a third party app on FM.

As for my computer's guts...
I have 1.99GB of RAM, running at 1.83 GHz

My C drive also has 20 GB of free space - don't know if that makes a difference.

**A very interesting point and solution**, ===my IT fellow suggested moving 
my files to a folder directly under my C drive, so that Adobe doesn't have to 
deal with long folder names under a number of other folders.
This seems to have solved the problem, at least for the day.

Thanks for all your help!!
Orly Z.

From: Art Campbell [mailto:art.campb...@gmail.com]
Sent: Tuesday, November 10, 2009 9:44 PM
To: Orly Zimmerman
Cc: framers at lists.frameusers.com
Subject: Re: FM crashing upon attempt to create PDF - 3Qs

How much RAM and free disk space do you have? Creating the PDF eats up a lot 
and can trigger a crash if it runs out.

Also, you don't mention how you're doing it -- printing to the PDF logical 
printer or trying to use SaveAs... which I think isn't as good as printing to 
the Acrobat printer.

Yes, the hotfix works and doesn't seem to break anything, so it certainly 
wouldn't hurt to roll it on.

Art

Art Campbell
  art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a 
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358

On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman mailto:orlyz at marvell.com>> wrote:
HI All,

I'm working in FM8 - TCS, unstructured, on Windows XP Pro

I have a few questions:
1. Does anyone know of a way to get FM to stop creating the recovery files for 
when FM crashes?

Lately, I'm working on an incredibly large book and whenever I change my 
conditional text settings, update the book and then try to create my PDF, FM 
crashes. I don't need those recovery files, and would like to disable their 
creation if possible.

Question 2 is whether anyone knows how to get FM to stop crashing altogether 
when attempting to create the PDF -

I seached the archives and came across a suggestion for a Windows Hotfix -
Question 3:  Have any of you used the hotfix? Does it cause any other problems 
or does it actually fix the problem?

Thanks,
Orly Z.
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HUGE Problem with Adobe TCS2 and Distiller

[Spectrum Writing]

all,



I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to a
single file or a book to a postscript file with Adobe Acrobat distiller
open, I get this message inside of distiller:





Adobe PostScript software version: 3018.101

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

/CheckCompliance out of range





And FM  locks on me and that's the end of the story.  After many attempts to
correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
thinking that would solve the issue. When I put in disk1 of my TCS2 install
disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
message:



RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
open during the uninstall - I have closed everything including outlook,
snagit, etc. and for the life of me, I can't uninstall. 



I finally gave that up and went to a RevoUninstaller and even that won't
uninstall  the rest of TCS2. I get the same message about the .exe files
being open. 



I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
system and do a clean reinstall.



This TCS has been the biggest clusterf--k since day one and I am absolutely
frozen to be able to work.



Help!!



Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

RE: HUGE Problem with Adobe TCS2 and Distiller

[Combs, Richard]

Spectrum Writing wrote:
 
> And FM  locks on me and that's the end of the story.  After many
attempts
> to
> correct this, I simply gave up and decided to uninstall/reinstall FM
9.0
> thinking that would solve the issue. When I put in disk1 of my TCS2
install
> disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9
and
> Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
> simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get
this
> message:

Tammy, have you tried doing it via Control Panel > Add or Remove
Programs? It may just fire up the same Technical Communication Suite 2
Installer program that you're running from the DVD, but OTOH, the
installed version may be more aware of / in control of what's happening
at the OS level. 
 
> RSo3Middletierservice. exe and MiddleTierservice.exe are running and
it
> WON'T let me uninstall anything else. WTF? I have absolutely NOTHING
else
> open during the uninstall - I have closed everything including
outlook,
> snagit, etc. and for the life of me, I can't uninstall.

Have you tried ending those processes in Task Manager's Processes tab? 

FWIW, I just shut down Acrobat, and in Task Manager, I see
RSo3Middletierservice.exe and RSO3Server.exe (which sounds related)
listed as running processes, but not MiddleTierservice.exe.
 
> I finally gave that up and went to a RevoUninstaller and even that
won't
> uninstall  the rest of TCS2. I get the same message about the .exe
files
> being open.
> 
> 
> 
> I am LOCKED in uninstall hell with TCS2 and I need to be able to clean
my
> system and do a clean reinstall.

IMO, Adobe has a long history of handling installs, upgrades, and
uninstalls poorly, and I'm sorry to learn that that's still the case. My
sympathies. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--





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FrameMaker User Network Meeting

[Fei Min Lorente]

If anyone is in the area of Waterloo, Ontario, Canada, Front Runner Training is 
hosting a F.U.N. night. Here's the message I got:

Tuesday November 17th, 2009

University of Waterloo
J.R. Coutts Eng. Lecture Hall
Room 212 (RCH 212) 
6:00pm-8:00pm

Map of the university: http://www.uwaterloo.ca/map/index.php 
 

Tim Grantham will discuss DITA and FrameMaker 9.

Mark James from Adobe Systems Canada will provide a high level overview of 
Adobe Acrobat 9 3-D to show its cool capabilities!

Help us give a kid a Christmas this holiday...At all our events we are 
accepting new, unwrapped toy donations for the CP24/CHUM Christmas Wish. 
Here is a link to register to the event...
http://www.front-runner.com/Events.php?eid=1 
 

Thanks, hope to see you there,

Sincerely,

Veronica K?tt
President
Front Runner Training, a Div. of Front Runner Publishing Solutions Inc.
416-515-0155
Call Toll free: 1-877-999-0155
veronica at front-runner.com

"Learn what you wish you'd known yesterday!"? 


---
Fei Min Lorente
Senior Technical Communicator
Medical Division
ON Semiconductor
feimin.lorente at onsemi.com
+1 519 884 9696 ext 2297 | office
+1 519 831 4931 | mobile
+1 519 884 0228 | fax
http://www.onsemi.com  
---

HUGE Problem with Adobe TCS2 and Distiller

[Spectrum Writing]

all,

 

I have Adobe TCS installed on Win7, 64-bit system.  When I try to print to a
single file or a book to a postscript file with Adobe Acrobat distiller
open, I get this message inside of distiller:

 

 

Adobe PostScript software version: 3018.101

Adobe PDF Settings file read error in PDFX4 2008.joboptions:

/CheckCompliance out of range

 

 

And FM  locks on me and that's the end of the story.  After many attempts to
correct this, I simply gave up and decided to uninstall/reinstall FM 9.0
thinking that would solve the issue. When I put in disk1 of my TCS2 install
disk, and request to uninstall (NOT reinstall/uninstall) Adobe FM 9 and
Adobe Acrobat Extended Pro, I can only uninstall FM 9.0! when I try to
simply uninstall and reinstall Adobe Acrobat Extended Pro 9, I get this
message:

 

RSo3Middletierservice. exe and MiddleTierservice.exe are running and it
WON'T let me uninstall anything else. WTF? I have absolutely NOTHING else
open during the uninstall - I have closed everything including outlook,
snagit, etc. and for the life of me, I can't uninstall. 

 

I finally gave that up and went to a RevoUninstaller and even that won't
uninstall  the rest of TCS2. I get the same message about the .exe files
being open. 

 

I am LOCKED in uninstall hell with TCS2 and I need to be able to clean my
system and do a clean reinstall.

 

This TCS has been the biggest clusterf--k since day one and I am absolutely
frozen to be able to work.

 

Help!!

 

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

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FrameMaker User Network Meeting

[Fei Min Lorente]

If anyone is in the area of Waterloo, Ontario, Canada, Front Runner Training is 
hosting a F.U.N. night. Here's the message I got:
 
Tuesday November 17th, 2009

University of Waterloo
J.R. Coutts Eng. Lecture Hall
Room 212 (RCH 212) 
6:00pm-8:00pm

Map of the university: http://www.uwaterloo.ca/map/index.php 
 

Tim Grantham will discuss DITA and FrameMaker 9.

Mark James from Adobe Systems Canada will provide a high level overview of 
Adobe Acrobat 9 3-D to show its cool capabilities!

Help us give a kid a Christmas this holiday...At all our events we are 
accepting new, unwrapped toy donations for the CP24/CHUM Christmas Wish. 
Here is a link to register to the event...
http://www.front-runner.com/Events.php?eid=1 
 
 
Thanks, hope to see you there,
 
Sincerely,
 
Veronica Kütt
President
Front Runner Training, a Div. of Front Runner Publishing Solutions Inc.
416-515-0155
Call Toll free: 1-877-999-0155
veron...@front-runner.com
 
"Learn what you wish you'd known yesterday!"® 
 

---
Fei Min Lorente
Senior Technical Communicator
Medical Division
ON Semiconductor
feimin.lore...@onsemi.com
+1 519 884 9696 ext 2297 | office
+1 519 831 4931 | mobile
+1 519 884 0228 | fax
http://www.onsemi.com  
---

 
___


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FM crashing upon attempt to create PDF - 3Qs

[Art Campbell]

The other thing the move may have accomplished is eliminating any network
delays that could cause FM to time out waiting for the files to open

One other thing you may try is opening all files in the book before you do
the PDF, which should also eliminate any network issues.

The 2G RAM and kinda limited free space may be marginal if it's "an
incredibly large book" ... There's a lot of file swapping and temp file
creation involved in the process.

Art

Art Campbell
 art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Nov 11, 2009 at 3:16 AM, Orly Zimmerman  wrote:

>  HI Art,
>
> I print directly to the postscript printer called ?Adobe PDF? which I think
> is supplied with FM. I do not use the SAVE AS feature, just from habit
> (using FM from version 5) although I understand that the feature currently
> works in FM8 and is actually needed when I use a third party app on FM.
>
>
>
> As for my computer?s guts?
>
> I have 1.99GB of RAM, running at 1.83 GHz
>
>
>
> My C drive also has 20 GB of free space ? don?t know if that makes a
> difference.
>
>
>
> **A very interesting point and solution**, =?>>>my IT fellow suggested
> moving my files to a folder directly under my C drive, so that Adobe doesn?t
> have to deal with long folder names under a number of other folders.
>
> This seems to have solved the problem, at least for the day.
>
>
>
> Thanks for all your help!!
> Orly Z.
>  --
>
> *From:* Art Campbell [mailto:art.campbell at gmail.com]
> *Sent:* Tuesday, November 10, 2009 9:44 PM
> *To:* Orly Zimmerman
> *Cc:* framers at lists.frameusers.com
> *Subject:* Re: FM crashing upon attempt to create PDF - 3Qs
>
>
>
> How much RAM and free disk space do you have? Creating the PDF eats up a
> lot and can trigger a crash if it runs out.
>
> Also, you don't mention how you're doing it -- printing to the PDF logical
> printer or trying to use SaveAs... which I think isn't as good as printing
> to the Acrobat printer.
>
> Yes, the hotfix works and doesn't seem to break anything, so it certainly
> wouldn't hurt to roll it on.
>
> Art
>
> Art Campbell
>art.campbell at gmail.com
>  "... In my opinion, there's nothing in this world beats a '52 Vincent and
> a redheaded girl." -- Richard Thompson
>  No disclaimers apply.
>   DoD 358
>
>  On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman 
> wrote:
>
> HI All,
>
> I'm working in FM8 - TCS, unstructured, on Windows XP Pro
>
> I have a few questions:
> 1. Does anyone know of a way to get FM to stop creating the recovery files
> for when FM crashes?
>
> Lately, I'm working on an incredibly large book and whenever I change my
> conditional text settings, update the book and then try to create my PDF, FM
> crashes. I don't need those recovery files, and would like to disable their
> creation if possible.
>
> Question 2 is whether anyone knows how to get FM to stop crashing
> altogether when attempting to create the PDF -
>
> I seached the archives and came across a suggestion for a Windows Hotfix -
> Question 3:  Have any of you used the hotfix? Does it cause any other
> problems or does it actually fix the problem?
>
> Thanks,
> Orly Z.
> ___
>
>
> You are currently subscribed to Framers as art.campbell at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
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>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
>
>

Upgrading to FM 9.0 and Word filters

[Alan Litchfield]

OK. That is something that I too am interested in before committing  
cash.

Historically it has been a problem ably sorted by mif2go, but does the  
problem remain?

Sorry Scott, just trying to clarify the tense in your answer.

Cheers
Alan

On 11/11/2009, at 5:34 AM, quills at airmail.net wrote:

> To be truthful, the best ways to import a Word doc or export a word  
> doc
> has been through the Japanese RTF filter, and by using MIF2Go.
>
> Scott
>
> Gay Alson wrote:
>> I've been monitoring various threads during FM 9.0's maturation  
>> process.
>> Before upgrading, would appreciate advice or comments from the list.
>>
>> In addition to (1) general curiosity as to any compelling reasons to
>> upgrade to 9.0, I am specifically interested in (2) improvements to
>> filters.   In 7.2, I wasn't particularly impressed either with  
>> saving a
>> .FM file as a Word .doc or with opening a Word .doc in FM.   Does 9.0
>> have improved filters?
>>
>> TIA,
>>
>> Gay

-- 
Alan Litchfield MBus (Hons), MNZCS
AlphaByte
PO Box 1941, Auckland
http://www.alphabyte.co.nz

Re: FM crashing upon attempt to create PDF - 3Qs

[Baruch Brodersen]

Orly,

This Microsoft hot fix might solve your problems.
http://support.microsoft.com/?id=952909

Best,

Baruch

On Wed, Nov 11, 2009 at 3:24 PM, Art Campbell  wrote:
> The other thing the move may have accomplished is eliminating any network
> delays that could cause FM to time out waiting for the files to open
>
> One other thing you may try is opening all files in the book before you do
> the PDF, which should also eliminate any network issues.
>
> The 2G RAM and kinda limited free space may be marginal if it's "an
> incredibly large book" ... There's a lot of file swapping and temp file
> creation involved in the process.
>
> Art
>
> Art Campbell
>         art.campb...@gmail.com
>  "... In my opinion, there's nothing in this world beats a '52 Vincent and a
> redheaded girl." -- Richard Thompson
>                                                     No disclaimers apply.
>                                                              DoD 358
>
>
> On Wed, Nov 11, 2009 at 3:16 AM, Orly Zimmerman  wrote:
>
>>  HI Art,
>>
>> I print directly to the postscript printer called “Adobe PDF” which I think
>> is supplied with FM. I do not use the SAVE AS feature, just from habit
>> (using FM from version 5) although I understand that the feature currently
>> works in FM8 and is actually needed when I use a third party app on FM.
>>
>>
>>
>> As for my computer’s guts…
>>
>> I have 1.99GB of RAM, running at 1.83 GHz
>>
>>
>>
>> My C drive also has 20 GB of free space – don’t know if that makes a
>> difference.
>>
>>
>>
>> **A very interesting point and solution**, =è>>>my IT fellow suggested
>> moving my files to a folder directly under my C drive, so that Adobe doesn’t
>> have to deal with long folder names under a number of other folders.
>>
>> This seems to have solved the problem, at least for the day.
>>
>>
>>
>> Thanks for all your help!!
>> Orly Z.
>>  --
>>
>> *From:* Art Campbell [mailto:art.campb...@gmail.com]
>> *Sent:* Tuesday, November 10, 2009 9:44 PM
>> *To:* Orly Zimmerman
>> *Cc:* framers@lists.frameusers.com
>> *Subject:* Re: FM crashing upon attempt to create PDF - 3Qs
>>
>>
>>
>> How much RAM and free disk space do you have? Creating the PDF eats up a
>> lot and can trigger a crash if it runs out.
>>
>> Also, you don't mention how you're doing it -- printing to the PDF logical
>> printer or trying to use SaveAs... which I think isn't as good as printing
>> to the Acrobat printer.
>>
>> Yes, the hotfix works and doesn't seem to break anything, so it certainly
>> wouldn't hurt to roll it on.
>>
>> Art
>>
>> Art Campbell
>>            art.campb...@gmail.com
>>  "... In my opinion, there's nothing in this world beats a '52 Vincent and
>> a redheaded girl." -- Richard Thompson
>>                                                      No disclaimers apply.
>>                                                               DoD 358
>>
>>  On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman 
>> wrote:
>>
>> HI All,
>>
>> I'm working in FM8 - TCS, unstructured, on Windows XP Pro
>>
>> I have a few questions:
>> 1. Does anyone know of a way to get FM to stop creating the recovery files
>> for when FM crashes?
>>
>> Lately, I'm working on an incredibly large book and whenever I change my
>> conditional text settings, update the book and then try to create my PDF, FM
>> crashes. I don't need those recovery files, and would like to disable their
>> creation if possible.
>>
>> Question 2 is whether anyone knows how to get FM to stop crashing
>> altogether when attempting to create the PDF -
>>
>> I seached the archives and came across a suggestion for a Windows Hotfix -
>> Question 3:  Have any of you used the hotfix? Does it cause any other
>> problems or does it actually fix the problem?
>>
>> Thanks,
>> Orly Z.
>> ___
>>
>>
>> You are currently subscribed to Framers as art.campb...@gmail.com.
>>
>> Send list messages to fram...@lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscr...@lists.frameusers.com
>> or visit
>> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>>
>> Send administrative questions to listad...@frameusers.com. Visit
>> http://www.frameusers.com/ for more resources and info.
>>
>>
>>
> ___
>
>
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Re: FM crashing upon attempt to create PDF - 3Qs

[Art Campbell]

The other thing the move may have accomplished is eliminating any network
delays that could cause FM to time out waiting for the files to open

One other thing you may try is opening all files in the book before you do
the PDF, which should also eliminate any network issues.

The 2G RAM and kinda limited free space may be marginal if it's "an
incredibly large book" ... There's a lot of file swapping and temp file
creation involved in the process.

Art

Art Campbell
 art.campb...@gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
 No disclaimers apply.
  DoD 358


On Wed, Nov 11, 2009 at 3:16 AM, Orly Zimmerman  wrote:

>  HI Art,
>
> I print directly to the postscript printer called “Adobe PDF” which I think
> is supplied with FM. I do not use the SAVE AS feature, just from habit
> (using FM from version 5) although I understand that the feature currently
> works in FM8 and is actually needed when I use a third party app on FM.
>
>
>
> As for my computer’s guts…
>
> I have 1.99GB of RAM, running at 1.83 GHz
>
>
>
> My C drive also has 20 GB of free space – don’t know if that makes a
> difference.
>
>
>
> **A very interesting point and solution**, =è>>>my IT fellow suggested
> moving my files to a folder directly under my C drive, so that Adobe doesn’t
> have to deal with long folder names under a number of other folders.
>
> This seems to have solved the problem, at least for the day.
>
>
>
> Thanks for all your help!!
> Orly Z.
>  --
>
> *From:* Art Campbell [mailto:art.campb...@gmail.com]
> *Sent:* Tuesday, November 10, 2009 9:44 PM
> *To:* Orly Zimmerman
> *Cc:* framers@lists.frameusers.com
> *Subject:* Re: FM crashing upon attempt to create PDF - 3Qs
>
>
>
> How much RAM and free disk space do you have? Creating the PDF eats up a
> lot and can trigger a crash if it runs out.
>
> Also, you don't mention how you're doing it -- printing to the PDF logical
> printer or trying to use SaveAs... which I think isn't as good as printing
> to the Acrobat printer.
>
> Yes, the hotfix works and doesn't seem to break anything, so it certainly
> wouldn't hurt to roll it on.
>
> Art
>
> Art Campbell
>art.campb...@gmail.com
>  "... In my opinion, there's nothing in this world beats a '52 Vincent and
> a redheaded girl." -- Richard Thompson
>  No disclaimers apply.
>   DoD 358
>
>  On Tue, Nov 10, 2009 at 7:09 AM, Orly Zimmerman 
> wrote:
>
> HI All,
>
> I'm working in FM8 - TCS, unstructured, on Windows XP Pro
>
> I have a few questions:
> 1. Does anyone know of a way to get FM to stop creating the recovery files
> for when FM crashes?
>
> Lately, I'm working on an incredibly large book and whenever I change my
> conditional text settings, update the book and then try to create my PDF, FM
> crashes. I don't need those recovery files, and would like to disable their
> creation if possible.
>
> Question 2 is whether anyone knows how to get FM to stop crashing
> altogether when attempting to create the PDF -
>
> I seached the archives and came across a suggestion for a Windows Hotfix -
> Question 3:  Have any of you used the hotfix? Does it cause any other
> problems or does it actually fix the problem?
>
> Thanks,
> Orly Z.
> ___
>
>
> You are currently subscribed to Framers as art.campb...@gmail.com.
>
> Send list messages to fram...@lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscr...@lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com
>
> Send administrative questions to listad...@frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
>
>
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