Disappearing graphics in Framemaker files

[Spectrum Writing]

All,



Now that I can catch my breath after a major panic, hopefully, I can
accurately describe a problem that I just had in a large Framemaker book -
one that I had NEVER seen before and one that took some weird fixes.
Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with FM
9.0 all patched and current. I have a Framemaker book file with 14 files in
it, two of which are some standard generated files, a TOC and an Index. I
have been working on this book for over a month now without any issues.
Today, I opened all the files in the book and all, and I do mean >ALL<
graphics were just apparently "gone" from each and every file. Every single
solitary anchored frame that had an imported graphic (by reference) file was
blank, but yet when the files opened, I did not get the message about "FM
cannot find a graphic file." I also have graphics on my Reference pages that
are pulled into some paragraph tags that I had and these too were gone -
poof! I couldn't really fathom what I was seeing. In fact, when I opened and
viewed the Reference page for each of these files, the graphics on the
Reference pages were "gone" as well. Only the name of the graphic above its
anchored frame was displayed. 



I first opened a file in a completely different book in a completely
different directory that uses the same Reference page layout and reference
page graphics and all was OK, so I tried MULTIPLE times to import this
reference page into the files with the apparently missing graphics to no
avail. I would select File > Import > Formats, confirm that Reference
Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
file open, import from this good file. Nothing, nada, zip, zilch. Nothing in
the affected file was being changed  - the Reference page stayed blank, etc.
In desperation,  in an affected file, I selected an anchored frame and
imported the apparently missing graphic into an anchored frame and VOILA!
>>ALL<< and I do mean all the graphics "reappeared" in all their glory in
all their anchored frames - no error messages, nothing. This included the
graphics that were pulled in by reference pages.  



I repeated this process for all the affected files - reimporting a single
graphic into a single anchored frame to update all the missing graphics.
Here's the real kicker - in some cases in which I reimported the missing
graphic, it was displayed on top of the same graphic - like I was importing
over an already existing graphic, even tho' the existing graphic wasn't
displayed until I reimported it. It was like FM lost its memory and simply
forgot the path to the graphics folder, and nope, I hadn't moved any
folders, renamed files, etc. It was the same old book in the same old place
with the same old file structure that I have had for a month now.



Has anyone ever seen this before and if so, do you have any insight as to
what would be the cause of this? I can't imagine that with 12GB RAM, memory
would be an issue. I had standard applications open on my desktop that I
always have when working - Outlook, MS Internet Explorer, Skype, PowerGramo
(a recording app. for Skype), and the application to which I am writing.
This has been my MO since the cows came home, and I have never seen it
before, and I hope to never see it again.



TIA,



TVB











Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

Disappearing graphics in Framemaker files

[Combs, Richard]

Spectrum Writing wrote: 

> Today, I opened all the files in the book and all, and I do mean >ALL<
> graphics were just apparently "gone" from each and every file. Every single
> solitary anchored frame that had an imported graphic (by reference) file
> was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file."  

> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
> >>ALL<< and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.

Somehow, in View > Options, Display Graphics got turned off in all your files 
(probably turned off in one file, and then doc properties from it were imported 
to the others). When you import a graphic into a file, FM very wisely assumes 
you want graphics visible so you can see what you're importing, and it turns 
Display Graphics back on. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

Disappearing graphics in Framemaker files

[Spectrum Writing]

All I did was go to the book in Internet Explorer, double-click to open it
and then I was opening one file at a time in the book. I was mouse-driven
the whole time - I promise I never touched the keyboard at all during the
opening of the book or files. What on earth is the keyboard shortcut for
View > Options > Display all Graphics? I didn't even know that it existed.

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com

-Original Message-
From: Stuart Rogers [mailto:srog...@phoenix-geophysics.com] 
Sent: Friday, January 21, 2011 10:40 AM
To: info at spectrumwritingllc.com
Cc: framers at lists.frameusers.com
Subject: Re: Disappearing graphics in Framemaker files

I suspect that you had accidently hit the keyboard shortcut equivalent 
to View > Options > Display Graphics, thereby hiding all the images. 
(Or somehow FM decided to turn that option off for you ;-)

Importing a new image always turns that setting back on, revealing all 
the images.

sr


On 21/01/2011 11:56 AM, Spectrum Writing wrote:
> All,
>
>
>
> Now that I can catch my breath after a major panic, hopefully, I can
> accurately describe a problem that I just had in a large Framemaker book -
> one that I had NEVER seen before and one that took some weird fixes.
> Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with
FM
> 9.0 all patched and current. I have a Framemaker book file with 14 files
in
> it, two of which are some standard generated files, a TOC and an Index. I
> have been working on this book for over a month now without any issues.
> Today, I opened all the files in the book and all, and I do mean>ALL<
> graphics were just apparently "gone" from each and every file. Every
single
> solitary anchored frame that had an imported graphic (by reference) file
was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file." I also have graphics on my Reference pages
that
> are pulled into some paragraph tags that I had and these too were gone -
> poof! I couldn't really fathom what I was seeing. In fact, when I opened
and
> viewed the Reference page for each of these files, the graphics on the
> Reference pages were "gone" as well. Only the name of the graphic above
its
> anchored frame was displayed.
>
>
>
> I first opened a file in a completely different book in a completely
> different directory that uses the same Reference page layout and reference
> page graphics and all was OK, so I tried MULTIPLE times to import this
> reference page into the files with the apparently missing graphics to no
> avail. I would select File>  Import>  Formats, confirm that Reference
> Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
> file open, import from this good file. Nothing, nada, zip, zilch. Nothing
in
> the affected file was being changed  - the Reference page stayed blank,
etc.
> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
>>> ALL<<  and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.
>
>
>
> I repeated this process for all the affected files - reimporting a single
> graphic into a single anchored frame to update all the missing graphics.
> Here's the real kicker - in some cases in which I reimported the missing
> graphic, it was displayed on top of the same graphic - like I was
importing
> over an already existing graphic, even tho' the existing graphic wasn't
> displayed until I reimported it. It was like FM lost its memory and simply
> forgot the path to the graphics folder, and nope, I hadn't moved any
> folders, renamed files, etc. It was the same old book in the same old
place
> with the same old file structure that I have had for a month now.
>
>
>
> Has anyone ever seen this before and if so, do you have any insight as to
> what would be the cause of this? I can't imagine that with 12GB RAM,
memory
> would be an issue. I had standard applications open on my desktop that I
> always have when working - Outlook, MS Internet Explorer, Skype,
PowerGramo
> (a recording app. for Skype), and the application to which I am writing.
> This has been my MO since the cows came home, and I have never seen it
> before, and I hope to never see it again.
>
>
>
> TIA,
>
>
>
> TVB



-- 
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com

Disappearing graphics in Framemaker files

[Stuart Rogers]

I suspect that you had accidently hit the keyboard shortcut equivalent 
to View > Options > Display Graphics, thereby hiding all the images. 
(Or somehow FM decided to turn that option off for you ;-)

Importing a new image always turns that setting back on, revealing all 
the images.

sr


On 21/01/2011 11:56 AM, Spectrum Writing wrote:
> All,
>
>
>
> Now that I can catch my breath after a major panic, hopefully, I can
> accurately describe a problem that I just had in a large Framemaker book -
> one that I had NEVER seen before and one that took some weird fixes.
> Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with FM
> 9.0 all patched and current. I have a Framemaker book file with 14 files in
> it, two of which are some standard generated files, a TOC and an Index. I
> have been working on this book for over a month now without any issues.
> Today, I opened all the files in the book and all, and I do mean>ALL<
> graphics were just apparently "gone" from each and every file. Every single
> solitary anchored frame that had an imported graphic (by reference) file was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file." I also have graphics on my Reference pages that
> are pulled into some paragraph tags that I had and these too were gone -
> poof! I couldn't really fathom what I was seeing. In fact, when I opened and
> viewed the Reference page for each of these files, the graphics on the
> Reference pages were "gone" as well. Only the name of the graphic above its
> anchored frame was displayed.
>
>
>
> I first opened a file in a completely different book in a completely
> different directory that uses the same Reference page layout and reference
> page graphics and all was OK, so I tried MULTIPLE times to import this
> reference page into the files with the apparently missing graphics to no
> avail. I would select File>  Import>  Formats, confirm that Reference
> Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
> file open, import from this good file. Nothing, nada, zip, zilch. Nothing in
> the affected file was being changed  - the Reference page stayed blank, etc.
> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
>>> ALL<<  and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.
>
>
>
> I repeated this process for all the affected files - reimporting a single
> graphic into a single anchored frame to update all the missing graphics.
> Here's the real kicker - in some cases in which I reimported the missing
> graphic, it was displayed on top of the same graphic - like I was importing
> over an already existing graphic, even tho' the existing graphic wasn't
> displayed until I reimported it. It was like FM lost its memory and simply
> forgot the path to the graphics folder, and nope, I hadn't moved any
> folders, renamed files, etc. It was the same old book in the same old place
> with the same old file structure that I have had for a month now.
>
>
>
> Has anyone ever seen this before and if so, do you have any insight as to
> what would be the cause of this? I can't imagine that with 12GB RAM, memory
> would be an issue. I had standard applications open on my desktop that I
> always have when working - Outlook, MS Internet Explorer, Skype, PowerGramo
> (a recording app. for Skype), and the application to which I am writing.
> This has been my MO since the cows came home, and I have never seen it
> before, and I hope to never see it again.
>
>
>
> TIA,
>
>
>
> TVB



-- 
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com

Disappearing graphics in Framemaker files

[Combs, Richard]

Spectrum Writing wrote:

> All I did was go to the book in Internet Explorer, double-click to open it
> and then I was opening one file at a time in the book. I was mouse-driven
> the whole time - I promise I never touched the keyboard at all during the
> opening of the book or files. What on earth is the keyboard shortcut for
> View > Options > Display all Graphics? I didn't even know that it existed.

Esc v o opens the View Options dialog, and then Alt-i toggles Display Graphics. 
Not a key combination you're likely to enter by accident, and certainly not 
multiple times. :-) As I said, I suspect it was an Import > Formats operation 
that propagated that setting throughout the book, so there's probably a single 
file that's the original source of that setting. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

On-Demand Watermarks in PDF

[Carol J. Elkins]

One of my clients would like the PDFs that I generate from Frame to 
NOT display a watermark when viewed but to PRINT with a watermark 
intact. Does anyone know of an application or whatever that can 
provide this functionality? I already use ARTS PDF Stamper to apply 
watermarks, but that is not what this question is about. I think this 
would have to be an add-on of some kind to Acrobat or a server-based 
program. I've also posted this question to Planet PDF; if you can 
recommend a better resource, please let me know.

Carol

**
Carol J. Elkins---A Written Word LLC
Making Information Understandable
Phone: 719-948-3773
mailto:celkins at awrittenword.com
http://www.awrittenword.com
***

FM9 and Windows 7 64 bit - SOLUTION

[Alison Craig]

Dov:

I didn't really expect uninstall/reinstall to work but it was late and my IT 
guy had left for the day, so you try what you know even if you have no reason 
to suspect it will work. (Sometimes, if you're *very* lucky, life - or more 
specifically, computers - can surprise you in a good way! Unfortunately, it 
wasn't my day.)

Before calling Adobe support I followed some other advice that came in the form 
of a KB link: http://kb2.adobe.com/cps/406/kb406891.html.

After a few tries, I found a solution that worked (installing from the desktop 
as opposed to the DVD).

Alison

FYI: IT has disabled UAC for me!

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.craig at ultrasonix.com


-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, January 20, 2011 6:18 PM
To: framers at lists.frameusers.com
Subject: RE: FM9 and Windows 7 64 bit - Help!

Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the "Program Files (x86)" directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
"decrapification" (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of
> Alison Craig
> Sent: Thursday, January 20, 2011 6:00 PM
> To: framers at lists.frameusers.com
> Subject: FM9 and Windows 7 64 bit - Help!
> 
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
> 
> 
> Before I try Adobe support tomorrow, I thought I'd present my problem to the 
> List.
> 
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
> system specs would help I
> can provide those.)
> 
> The install seems to work fine and when I open it for the first time, it asks 
> for structured or
> unstructured (unstructured) and presents the Registration screen (which I'm 
> ignoring for the time
> being). When it tries to access the actual FM9 program I get a "serious 
> error" along with the file
> name and location to report the error. I've uninstalled and reinstalled but 
> it didn't help.
> 
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
> 
> Before we completed the specs for my new system I checked that you could run 
> FM9 on Windows 7 and the
> answer was yes - but of course those specs have now disappeared as FM10 is 
> now available.
> 
> I really hate new hardware (and Windows 7).
> 
> Any suggestions?
> 
> Alison
> 
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com
> 
> 
> ___
> 
> 
> You are currently subscribed to framers as isaacs at adobe.com.
> 
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> 
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FM9 and Windows 7 64 bit - SOLUTION

[Dov Isaacs]

Glad to know you are up and going.

I've heard and personally experienced some installation problems associated 
with inability to properly read/access a CD or DVD. There are a number of 
underlying issues including (1) marginal CD/DVD drive, (2) marginal CD/DVD, and 
(3) the failure of the various layers of installation programs to properly 
report problems. Much of the installation is actually done via the operating 
system's "Microsoft Installer" software based on scripts setup by the Adobe 
installation software. Errors that occur in reading the CD/DVD are generally 
not propagated back to the Adobe installer such that an error can be reasonably 
reported and sometimes the errors are not reported back to the Adobe installer 
at all.

I'll try to suggest to the "powers that be" that perhaps a better strategy for 
Adobe's installation software would be to fully copy the contents of the CD/DVD 
to a temporary area, reporting any problems in reading the CD/DVD at that 
point, and then doing the actual installation from the files temporarily 
residing on the system's hard drive, in other words, automating the process 
that many of us find more successful that directly installing from the 
installation CD/DVD media.

- Dov

> -Original Message-
> From: Alison Craig [mailto:Alison.Craig at ultrasonix.com]
> Sent: Friday, January 21, 2011 11:18 AM
> To: Dov Isaacs; framers at lists.frameusers.com
> Subject: RE: FM9 and Windows 7 64 bit - SOLUTION
> 
> 
> Dov:
> 
> I didn't really expect uninstall/reinstall to work but it was late and my IT 
> guy had left for the day,
> so you try what you know even if you have no reason to suspect it will work. 
> (Sometimes, if you're
> *very* lucky, life - or more specifically, computers - can surprise you in a 
> good way! Unfortunately,
> it wasn't my day.)
> 
> Before calling Adobe support I followed some other advice that came in the 
> form of a KB link:
> http://kb2.adobe.com/cps/406/kb406891.html.
> 
> After a few tries, I found a solution that worked (installing from the 
> desktop as opposed to the DVD).
> 
> Alison
> 
> FYI: IT has disabled UAC for me!
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com
> 

Disappearing graphics in Framemaker files

[Spectrum Writing]

I promise guys - View > Options would have been an overt series of clicks to
get there and I would have remembered that and I didn't do that, but here's
another thing - just opened one of the files in this lovely book and again,
apparently "no" graphics, so I go to View > Options  and Graphics is indeed
selected. I clear it, close the Options dialog box, the open the dialog box
and select again, and boom, graphics reappear, no joke. and, I didn't even
really know about the dialog box that opens after you select View > Options
until y'all mentioned it here. The only View option that I use in FM  9 is
View and then right there on the dropdown menu, I select Text Symbols or
Borders as needed. 

TIA,
TVB



Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Friday, January 21, 2011 11:04 AM
To: 'Stuart Rogers'
Cc: framers at lists.frameusers.com
Subject: RE: Disappearing graphics in Framemaker files

All I did was go to the book in Internet Explorer, double-click to open it
and then I was opening one file at a time in the book. I was mouse-driven
the whole time - I promise I never touched the keyboard at all during the
opening of the book or files. What on earth is the keyboard shortcut for
View > Options > Display all Graphics? I didn't even know that it existed.

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com

-Original Message-
From: Stuart Rogers [mailto:srog...@phoenix-geophysics.com] 
Sent: Friday, January 21, 2011 10:40 AM
To: info at spectrumwritingllc.com
Cc: framers at lists.frameusers.com
Subject: Re: Disappearing graphics in Framemaker files

I suspect that you had accidently hit the keyboard shortcut equivalent 
to View > Options > Display Graphics, thereby hiding all the images. 
(Or somehow FM decided to turn that option off for you ;-)

Importing a new image always turns that setting back on, revealing all 
the images.

sr


On 21/01/2011 11:56 AM, Spectrum Writing wrote:
> All,
>
>
>
> Now that I can catch my breath after a major panic, hopefully, I can
> accurately describe a problem that I just had in a large Framemaker book -
> one that I had NEVER seen before and one that took some weird fixes.
> Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with
FM
> 9.0 all patched and current. I have a Framemaker book file with 14 files
in
> it, two of which are some standard generated files, a TOC and an Index. I
> have been working on this book for over a month now without any issues.
> Today, I opened all the files in the book and all, and I do mean>ALL<
> graphics were just apparently "gone" from each and every file. Every
single
> solitary anchored frame that had an imported graphic (by reference) file
was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file." I also have graphics on my Reference pages
that
> are pulled into some paragraph tags that I had and these too were gone -
> poof! I couldn't really fathom what I was seeing. In fact, when I opened
and
> viewed the Reference page for each of these files, the graphics on the
> Reference pages were "gone" as well. Only the name of the graphic above
its
> anchored frame was displayed.
>
>
>
> I first opened a file in a completely different book in a completely
> different directory that uses the same Reference page layout and reference
> page graphics and all was OK, so I tried MULTIPLE times to import this
> reference page into the files with the apparently missing graphics to no
> avail. I would select File>  Import>  Formats, confirm that Reference
> Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
> file open, import from this good file. Nothing, nada, zip, zilch. Nothing
in
> the affected file was being changed  - the Reference page stayed blank,
etc.
> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
>>> ALL<<  and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.
>
>
>
> I repeated this process for all the affected files - reimporting a single
> graphic into a single anchored frame to update all the missing graphics.
> Here's the real kicker - in some cases in which I reimported the missing
> graphic, it was displayed on top of the same graphic - like I was
importing
> over an already existing graphic, even tho' the existing graphic wasn't
> displayed until I reimported it. It was like FM lost its memory and simply
> forgot the path to the graphics folder, and nope, I hadn't moved any
> folders, renamed files, etc.

Moving FM9 to New Computer - Deciding on OS

[reed.dom...@flukenetworks.com]

Alison,

Adobe TCS2 works fine on my Dell M6500 Windows 7 laptop. FrameMaker 9 is part 
of TCS2.

I agree, it seems you need to make the dreaded call to Adobe Tech Support. Good 
luck!

Reed

Reed Domnik
Technical Writer
Fluke Networks
2075 Research Parkway, Suite A
Colorado Springs, CO 80920
719.272.8629
reed.domnik at flukenetworks.com

Disappearing graphics in Framemaker files

[Spectrum Writing]

All,

 

Now that I can catch my breath after a major panic, hopefully, I can
accurately describe a problem that I just had in a large Framemaker book -
one that I had NEVER seen before and one that took some weird fixes.
Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with FM
9.0 all patched and current. I have a Framemaker book file with 14 files in
it, two of which are some standard generated files, a TOC and an Index. I
have been working on this book for over a month now without any issues.
Today, I opened all the files in the book and all, and I do mean >ALL<
graphics were just apparently "gone" from each and every file. Every single
solitary anchored frame that had an imported graphic (by reference) file was
blank, but yet when the files opened, I did not get the message about "FM
cannot find a graphic file." I also have graphics on my Reference pages that
are pulled into some paragraph tags that I had and these too were gone -
poof! I couldn't really fathom what I was seeing. In fact, when I opened and
viewed the Reference page for each of these files, the graphics on the
Reference pages were "gone" as well. Only the name of the graphic above its
anchored frame was displayed. 

 

I first opened a file in a completely different book in a completely
different directory that uses the same Reference page layout and reference
page graphics and all was OK, so I tried MULTIPLE times to import this
reference page into the files with the apparently missing graphics to no
avail. I would select File > Import > Formats, confirm that Reference
Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
file open, import from this good file. Nothing, nada, zip, zilch. Nothing in
the affected file was being changed  - the Reference page stayed blank, etc.
In desperation,  in an affected file, I selected an anchored frame and
imported the apparently missing graphic into an anchored frame and VOILA!
>>ALL<< and I do mean all the graphics "reappeared" in all their glory in
all their anchored frames - no error messages, nothing. This included the
graphics that were pulled in by reference pages.  

 

I repeated this process for all the affected files - reimporting a single
graphic into a single anchored frame to update all the missing graphics.
Here's the real kicker - in some cases in which I reimported the missing
graphic, it was displayed on top of the same graphic - like I was importing
over an already existing graphic, even tho' the existing graphic wasn't
displayed until I reimported it. It was like FM lost its memory and simply
forgot the path to the graphics folder, and nope, I hadn't moved any
folders, renamed files, etc. It was the same old book in the same old place
with the same old file structure that I have had for a month now.

 

Has anyone ever seen this before and if so, do you have any insight as to
what would be the cause of this? I can't imagine that with 12GB RAM, memory
would be an issue. I had standard applications open on my desktop that I
always have when working - Outlook, MS Internet Explorer, Skype, PowerGramo
(a recording app. for Skype), and the application to which I am writing.
This has been my MO since the cows came home, and I have never seen it
before, and I hope to never see it again.

 

TIA,

 

TVB

 

 

 

 

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

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RE: Disappearing graphics in Framemaker files

[Combs, Richard]

Spectrum Writing wrote: 

> Today, I opened all the files in the book and all, and I do mean >ALL<
> graphics were just apparently "gone" from each and every file. Every single
> solitary anchored frame that had an imported graphic (by reference) file
> was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file."  

> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
> >>ALL<< and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.

Somehow, in View > Options, Display Graphics got turned off in all your files 
(probably turned off in one file, and then doc properties from it were imported 
to the others). When you import a graphic into a file, FM very wisely assumes 
you want graphics visible so you can see what you're importing, and it turns 
Display Graphics back on. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--





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RE: Disappearing graphics in Framemaker files

[Spectrum Writing]

All I did was go to the book in Internet Explorer, double-click to open it
and then I was opening one file at a time in the book. I was mouse-driven
the whole time - I promise I never touched the keyboard at all during the
opening of the book or files. What on earth is the keyboard shortcut for
View > Options > Display all Graphics? I didn't even know that it existed.

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com

-Original Message-
From: Stuart Rogers [mailto:srog...@phoenix-geophysics.com] 
Sent: Friday, January 21, 2011 10:40 AM
To: i...@spectrumwritingllc.com
Cc: framers@lists.frameusers.com
Subject: Re: Disappearing graphics in Framemaker files

I suspect that you had accidently hit the keyboard shortcut equivalent 
to View > Options > Display Graphics, thereby hiding all the images. 
(Or somehow FM decided to turn that option off for you ;-)

Importing a new image always turns that setting back on, revealing all 
the images.

sr


On 21/01/2011 11:56 AM, Spectrum Writing wrote:
> All,
>
>
>
> Now that I can catch my breath after a major panic, hopefully, I can
> accurately describe a problem that I just had in a large Framemaker book -
> one that I had NEVER seen before and one that took some weird fixes.
> Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with
FM
> 9.0 all patched and current. I have a Framemaker book file with 14 files
in
> it, two of which are some standard generated files, a TOC and an Index. I
> have been working on this book for over a month now without any issues.
> Today, I opened all the files in the book and all, and I do mean>ALL<
> graphics were just apparently "gone" from each and every file. Every
single
> solitary anchored frame that had an imported graphic (by reference) file
was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file." I also have graphics on my Reference pages
that
> are pulled into some paragraph tags that I had and these too were gone -
> poof! I couldn't really fathom what I was seeing. In fact, when I opened
and
> viewed the Reference page for each of these files, the graphics on the
> Reference pages were "gone" as well. Only the name of the graphic above
its
> anchored frame was displayed.
>
>
>
> I first opened a file in a completely different book in a completely
> different directory that uses the same Reference page layout and reference
> page graphics and all was OK, so I tried MULTIPLE times to import this
> reference page into the files with the apparently missing graphics to no
> avail. I would select File>  Import>  Formats, confirm that Reference
> Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
> file open, import from this good file. Nothing, nada, zip, zilch. Nothing
in
> the affected file was being changed  - the Reference page stayed blank,
etc.
> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
>>> ALL<<  and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.
>
>
>
> I repeated this process for all the affected files - reimporting a single
> graphic into a single anchored frame to update all the missing graphics.
> Here's the real kicker - in some cases in which I reimported the missing
> graphic, it was displayed on top of the same graphic - like I was
importing
> over an already existing graphic, even tho' the existing graphic wasn't
> displayed until I reimported it. It was like FM lost its memory and simply
> forgot the path to the graphics folder, and nope, I hadn't moved any
> folders, renamed files, etc. It was the same old book in the same old
place
> with the same old file structure that I have had for a month now.
>
>
>
> Has anyone ever seen this before and if so, do you have any insight as to
> what would be the cause of this? I can't imagine that with 12GB RAM,
memory
> would be an issue. I had standard applications open on my desktop that I
> always have when working - Outlook, MS Internet Explorer, Skype,
PowerGramo
> (a recording app. for Skype), and the application to which I am writing.
> This has been my MO since the cows came home, and I have never seen it
> before, and I hope to never see it again.
>
>
>
> TIA,
>
>
>
> TVB



-- 
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com

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Re: Disappearing graphics in Framemaker files

[Stuart Rogers]

I suspect that you had accidently hit the keyboard shortcut equivalent 
to View > Options > Display Graphics, thereby hiding all the images. 
(Or somehow FM decided to turn that option off for you ;-)


Importing a new image always turns that setting back on, revealing all 
the images.


sr


On 21/01/2011 11:56 AM, Spectrum Writing wrote:

All,



Now that I can catch my breath after a major panic, hopefully, I can
accurately describe a problem that I just had in a large Framemaker book -
one that I had NEVER seen before and one that took some weird fixes.
Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with FM
9.0 all patched and current. I have a Framemaker book file with 14 files in
it, two of which are some standard generated files, a TOC and an Index. I
have been working on this book for over a month now without any issues.
Today, I opened all the files in the book and all, and I do mean>ALL<
graphics were just apparently "gone" from each and every file. Every single
solitary anchored frame that had an imported graphic (by reference) file was
blank, but yet when the files opened, I did not get the message about "FM
cannot find a graphic file." I also have graphics on my Reference pages that
are pulled into some paragraph tags that I had and these too were gone -
poof! I couldn't really fathom what I was seeing. In fact, when I opened and
viewed the Reference page for each of these files, the graphics on the
Reference pages were "gone" as well. Only the name of the graphic above its
anchored frame was displayed.



I first opened a file in a completely different book in a completely
different directory that uses the same Reference page layout and reference
page graphics and all was OK, so I tried MULTIPLE times to import this
reference page into the files with the apparently missing graphics to no
avail. I would select File>  Import>  Formats, confirm that Reference
Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
file open, import from this good file. Nothing, nada, zip, zilch. Nothing in
the affected file was being changed  - the Reference page stayed blank, etc.
In desperation,  in an affected file, I selected an anchored frame and
imported the apparently missing graphic into an anchored frame and VOILA!

ALL<<  and I do mean all the graphics "reappeared" in all their glory in

all their anchored frames - no error messages, nothing. This included the
graphics that were pulled in by reference pages.



I repeated this process for all the affected files - reimporting a single
graphic into a single anchored frame to update all the missing graphics.
Here's the real kicker - in some cases in which I reimported the missing
graphic, it was displayed on top of the same graphic - like I was importing
over an already existing graphic, even tho' the existing graphic wasn't
displayed until I reimported it. It was like FM lost its memory and simply
forgot the path to the graphics folder, and nope, I hadn't moved any
folders, renamed files, etc. It was the same old book in the same old place
with the same old file structure that I have had for a month now.



Has anyone ever seen this before and if so, do you have any insight as to
what would be the cause of this? I can't imagine that with 12GB RAM, memory
would be an issue. I had standard applications open on my desktop that I
always have when working - Outlook, MS Internet Explorer, Skype, PowerGramo
(a recording app. for Skype), and the application to which I am writing.
This has been my MO since the cows came home, and I have never seen it
before, and I hope to never see it again.



TIA,



TVB




--
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com
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RE: Disappearing graphics in Framemaker files

[Combs, Richard]

Spectrum Writing wrote:
 
> All I did was go to the book in Internet Explorer, double-click to open it
> and then I was opening one file at a time in the book. I was mouse-driven
> the whole time - I promise I never touched the keyboard at all during the
> opening of the book or files. What on earth is the keyboard shortcut for
> View > Options > Display all Graphics? I didn't even know that it existed.

Esc v o opens the View Options dialog, and then Alt-i toggles Display Graphics. 
Not a key combination you're likely to enter by accident, and certainly not 
multiple times. :-) As I said, I suspect it was an Import > Formats operation 
that propagated that setting throughout the book, so there's probably a single 
file that's the original source of that setting. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--






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On-Demand Watermarks in PDF

[Carol J. Elkins]

One of my clients would like the PDFs that I generate from Frame to 
NOT display a watermark when viewed but to PRINT with a watermark 
intact. Does anyone know of an application or whatever that can 
provide this functionality? I already use ARTS PDF Stamper to apply 
watermarks, but that is not what this question is about. I think this 
would have to be an add-on of some kind to Acrobat or a server-based 
program. I've also posted this question to Planet PDF; if you can 
recommend a better resource, please let me know.


Carol

**
Carol J. Elkins---A Written Word LLC
Making Information Understandable
Phone: 719-948-3773
mailto:celk...@awrittenword.com
http://www.awrittenword.com
***

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RE: FM9 and Windows 7 64 bit - SOLUTION

[Alison Craig]

Dov:

I didn't really expect uninstall/reinstall to work but it was late and my IT 
guy had left for the day, so you try what you know even if you have no reason 
to suspect it will work. (Sometimes, if you're *very* lucky, life - or more 
specifically, computers - can surprise you in a good way! Unfortunately, it 
wasn't my day.)

Before calling Adobe support I followed some other advice that came in the form 
of a KB link: http://kb2.adobe.com/cps/406/kb406891.html.

After a few tries, I found a solution that worked (installing from the desktop 
as opposed to the DVD).

Alison

FYI: IT has disabled UAC for me!

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.cr...@ultrasonix.com


-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, January 20, 2011 6:18 PM
To: framers@lists.frameusers.com
Subject: RE: FM9 and Windows 7 64 bit - Help!

Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by 
Adobe, but it does normally work. And it works on four systems I use with 
Windows 7 64-bit.

The fact that it is installed in the "Program Files (x86)" directory is not a 
problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the 
information about the error message available for the Adobe Tech Support 
technician.

Sorry that you hate new hardware. On the other hand it often takes me several 
days to bring up a new system including full OS configuration, system 
"decrapification" (getting rid of all the shovelware - mostly eval software - 
that the computer manufacturer loads on the system), loading applications, and 
setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 
and especially 64-bit Windows 7 is much more reliable and better performing, 
especially on multicore and/or multiple CPUs than Windows XP. One of the 
secrets is to totally disable UAC (User Account Control).

- Dov



> -Original Message-
> From: framers-boun...@lists.frameusers.com 
> [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
> Alison Craig
> Sent: Thursday, January 20, 2011 6:00 PM
> To: framers@lists.frameusers.com
> Subject: FM9 and Windows 7 64 bit - Help!
> 
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
> 
> 
> Before I try Adobe support tomorrow, I thought I'd present my problem to the 
> List.
> 
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if 
> system specs would help I
> can provide those.)
> 
> The install seems to work fine and when I open it for the first time, it asks 
> for structured or
> unstructured (unstructured) and presents the Registration screen (which I'm 
> ignoring for the time
> being). When it tries to access the actual FM9 program I get a "serious 
> error" along with the file
> name and location to report the error. I've uninstalled and reinstalled but 
> it didn't help.
> 
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
> 
> Before we completed the specs for my new system I checked that you could run 
> FM9 on Windows 7 and the
> answer was yes - but of course those specs have now disappeared as FM10 is 
> now available.
> 
> I really hate new hardware (and Windows 7).
> 
> Any suggestions?
> 
> Alison
> 
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.cr...@ultrasonix.com
> 
> 
> ___
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RE: FM9 and Windows 7 64 bit - SOLUTION

[Dov Isaacs]

Glad to know you are up and going.

I've heard and personally experienced some installation problems associated 
with inability to properly read/access a CD or DVD. There are a number of 
underlying issues including (1) marginal CD/DVD drive, (2) marginal CD/DVD, and 
(3) the failure of the various layers of installation programs to properly 
report problems. Much of the installation is actually done via the operating 
system's "Microsoft Installer" software based on scripts setup by the Adobe 
installation software. Errors that occur in reading the CD/DVD are generally 
not propagated back to the Adobe installer such that an error can be reasonably 
reported and sometimes the errors are not reported back to the Adobe installer 
at all.

I'll try to suggest to the "powers that be" that perhaps a better strategy for 
Adobe's installation software would be to fully copy the contents of the CD/DVD 
to a temporary area, reporting any problems in reading the CD/DVD at that 
point, and then doing the actual installation from the files temporarily 
residing on the system's hard drive, in other words, automating the process 
that many of us find more successful that directly installing from the 
installation CD/DVD media.

- Dov

> -Original Message-
> From: Alison Craig [mailto:alison.cr...@ultrasonix.com]
> Sent: Friday, January 21, 2011 11:18 AM
> To: Dov Isaacs; framers@lists.frameusers.com
> Subject: RE: FM9 and Windows 7 64 bit - SOLUTION
> 
> 
> Dov:
> 
> I didn't really expect uninstall/reinstall to work but it was late and my IT 
> guy had left for the day,
> so you try what you know even if you have no reason to suspect it will work. 
> (Sometimes, if you're
> *very* lucky, life - or more specifically, computers - can surprise you in a 
> good way! Unfortunately,
> it wasn't my day.)
> 
> Before calling Adobe support I followed some other advice that came in the 
> form of a KB link:
> http://kb2.adobe.com/cps/406/kb406891.html.
> 
> After a few tries, I found a solution that worked (installing from the 
> desktop as opposed to the DVD).
> 
> Alison
> 
> FYI: IT has disabled UAC for me!
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> Tel: (604) 279-8550, ext 127
> E-mail: alison.cr...@ultrasonix.com
> 
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RE: Disappearing graphics in Framemaker files

[Spectrum Writing]

I promise guys - View > Options would have been an overt series of clicks to
get there and I would have remembered that and I didn't do that, but here's
another thing - just opened one of the files in this lovely book and again,
apparently "no" graphics, so I go to View > Options  and Graphics is indeed
selected. I clear it, close the Options dialog box, the open the dialog box
and select again, and boom, graphics reappear, no joke. and, I didn't even
really know about the dialog box that opens after you select View > Options
until y'all mentioned it here. The only View option that I use in FM  9 is
View and then right there on the dropdown menu, I select Text Symbols or
Borders as needed. 

TIA,
TVB



Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Friday, January 21, 2011 11:04 AM
To: 'Stuart Rogers'
Cc: framers@lists.frameusers.com
Subject: RE: Disappearing graphics in Framemaker files

All I did was go to the book in Internet Explorer, double-click to open it
and then I was opening one file at a time in the book. I was mouse-driven
the whole time - I promise I never touched the keyboard at all during the
opening of the book or files. What on earth is the keyboard shortcut for
View > Options > Display all Graphics? I didn't even know that it existed.

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
i...@spectrumwritingllc.com

-Original Message-
From: Stuart Rogers [mailto:srog...@phoenix-geophysics.com] 
Sent: Friday, January 21, 2011 10:40 AM
To: i...@spectrumwritingllc.com
Cc: framers@lists.frameusers.com
Subject: Re: Disappearing graphics in Framemaker files

I suspect that you had accidently hit the keyboard shortcut equivalent 
to View > Options > Display Graphics, thereby hiding all the images. 
(Or somehow FM decided to turn that option off for you ;-)

Importing a new image always turns that setting back on, revealing all 
the images.

sr


On 21/01/2011 11:56 AM, Spectrum Writing wrote:
> All,
>
>
>
> Now that I can catch my breath after a major panic, hopefully, I can
> accurately describe a problem that I just had in a large Framemaker book -
> one that I had NEVER seen before and one that took some weird fixes.
> Working on a Win 7, 64-bit system, 12GB memory, dual quad processors with
FM
> 9.0 all patched and current. I have a Framemaker book file with 14 files
in
> it, two of which are some standard generated files, a TOC and an Index. I
> have been working on this book for over a month now without any issues.
> Today, I opened all the files in the book and all, and I do mean>ALL<
> graphics were just apparently "gone" from each and every file. Every
single
> solitary anchored frame that had an imported graphic (by reference) file
was
> blank, but yet when the files opened, I did not get the message about "FM
> cannot find a graphic file." I also have graphics on my Reference pages
that
> are pulled into some paragraph tags that I had and these too were gone -
> poof! I couldn't really fathom what I was seeing. In fact, when I opened
and
> viewed the Reference page for each of these files, the graphics on the
> Reference pages were "gone" as well. Only the name of the graphic above
its
> anchored frame was displayed.
>
>
>
> I first opened a file in a completely different book in a completely
> different directory that uses the same Reference page layout and reference
> page graphics and all was OK, so I tried MULTIPLE times to import this
> reference page into the files with the apparently missing graphics to no
> avail. I would select File>  Import>  Formats, confirm that Reference
> Page/Page Layouts/Paragraph Tags, etc. was selected and with an affected
> file open, import from this good file. Nothing, nada, zip, zilch. Nothing
in
> the affected file was being changed  - the Reference page stayed blank,
etc.
> In desperation,  in an affected file, I selected an anchored frame and
> imported the apparently missing graphic into an anchored frame and VOILA!
>>> ALL<<  and I do mean all the graphics "reappeared" in all their glory in
> all their anchored frames - no error messages, nothing. This included the
> graphics that were pulled in by reference pages.
>
>
>
> I repeated this process for all the affected files - reimporting a single
> graphic into a single anchored frame to update all the missing graphics.
> Here's the real kicker - in some cases in which I reimported the missing
> graphic, it was displayed on top of the same graphic - like I was
importing
> over an already existing graphic, even tho' the existing graphic wasn't
> displayed until I reimported it. It was like FM lost its memory and simply
> forgot the path to the graphics folder, and nope, I hadn't moved any
> folders, renamed files, etc. It was the same o