Re: [Framers] Final note about Adobe Licensing

[Rick Quatro]

I agree that this is a situation that should have never happened. Because of
some software pirates, Adobe puts its loyal customers through grief with all
of the activation and licensing issues. Tammy is one of the many long-time
Adobe customers that have loudly evangelized for Adobe products over the
years. She shouldn't have to beg to activate a program that she already paid
for and registered.

Adobe has its cash cow CC subscription program but has let its customer
support and quality control degrade over the years. It took me about 45
minutes to downgrade my CC subscription to a single product subscription
(InDesign). This somehow caused my installed CS6 programs to stop working.
Another long chat session and they finally got it working. Then I was double
billed on my final month of the full subscription ($53.99 for full CC and
$22.67 for InDesign). I didn't bother to contact them about that; it wasn't
worth another 45 minutes or more to get a refund.

Years ago, Quark was the company that treated their customers like dirt. Now
it is Adobe. I love FrameMaker for its features and its ability to be
automated, but its quality and workmanship is disappointing. Anyway, I don't
rant very much and don't like to be negative, but I know that Tammy and I
aren't the only ones that are frustrated with Adobe Systems. 

Rick Quatro
Carmen Publishing Inc.
r...@frameexpert.com
585-729-6746 NEW!

-Original Message-
From: Framers  On
Behalf Of tamm...@spectrumwritingllc.com
Sent: Thursday, June 21, 2018 7:04 PM
To: 'An email list for people using Adobe FrameMaker software.'

Subject: [Framers] Final note about Adobe Licensing

So, I had some offlist inquiries about how the licensing issue went with
Adobe, and in a nutshell, it didn't.  Here's a quick summary:

 

1.  Adobe wants proof of purchase or invoice for this extremely old
software. I bought it so long ago (when it first came out), that I simply do
not have that anymore. I do have a registered product, but evidently that is
not good enough.
2.  Adobe provided an email to me that stated that they would be more
than happy to charge me out the wazoo for upgrading to the latest and
greatest subscription version of CS - Basically, pay every year for what I
paid for this one time perpetual license.
3.  They also sent the email below:

 

You might have been using this license for last couple of years. You are
facing this issue now because Adobe is running a new program
 http://www.adobe.com/genuine.html under
this, we are running a validation test to check the software is properly
licensed or not. We introduced this in 2016 and gradually we are going to
cover all our customers those who have unknowingly purchased the non genuine
product.  Earlier Adobe was not aware of this counterfeit issue, so even
those invalid serial keys were able to register and use it without any
interruption, but after Adobe notice this issue all those in valid serial
keys were flagged out.

Uhm, OK, but the whole irony is that Adobe is notorious for licensing
problems with valid licenses, so how on earth could an invalid serial number
even be allowed to be registered? I don't buy that at all. I can even
remember a few times entering a license number wrong for a product and
getting an error message and having to double-check and redo my entry!!! So
an invalid number going through unscathed for multiple installations
throughout the years and then blam, it is dead in the water??

 

Compare this experience to the absolutely incredible one that I had w/
Madcap Flare:

 

1.  Had a license transferred to me (the whole process took less than 30
minutes.)
2.  Called support to activate the transferred license - someone
answered like in 5 seconds  vs. the hour wait on hold with Adobe w/out any
help whatsoever.
3.  Provided my identifying information, CRS replied "one sec," and
voila, license was activated, and now working beautifully in Flare.
4.  Just downloaded the latest and greatest version of Flare and
automatically get one month of PLATINUM support (yes, PLATINUM support) for
free. Have a whole list of questions I want to ask, submitted them to MadCap
and they are setting a specific time for me to use this support to get all
my questions answered.

 

Final result - Flare purchased and is being used for a new client project
with the prospect of another soon. Adobe was absolutely NO longer in the
running. . . .I will have to stick w/ Adobe for my long time clients that
know it and have been using the setup that I established for them - but
going forward, unless a client really balks, it's Flare.

 

TVB

 

 

 

Tammy Van Boening

Principal/Owner

Spectrum Writing, LLC

www.spectrumwritingllc.com  

303-840-1755

 

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Re: [Framers] Final note about Adobe Licensing

[Alan Litchfield]

Thanks for the update Tammy.

It is pretty much as I predicted and as a matter of interest, this week I also 
got confirmation that my licensing issue will remain unaddressed by Adobe.

These days, FM makes a very small proportion of my time and I am thinking about 
cancelling my monthly sub. It will be a shame to do that after more than two 
decades, but hey…

I have not looked at Flare closely but in NZ, Author-It has a larger footprint. 
Most of my work these days is focussed on LaTeX.

Alan
--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

> On 22/06/2018, at 11:04,  
>  wrote:
> 
> So, I had some offlist inquiries about how the licensing issue went with
> Adobe, and in a nutshell, it didn't.  Here's a quick summary:
> 
> 
> 
> 1.Adobe wants proof of purchase or invoice for this extremely old
> software. I bought it so long ago (when it first came out), that I simply do
> not have that anymore. I do have a registered product, but evidently that is
> not good enough.
> 2.Adobe provided an email to me that stated that they would be more
> than happy to charge me out the wazoo for upgrading to the latest and
> greatest subscription version of CS - Basically, pay every year for what I
> paid for this one time perpetual license.
> 3.They also sent the email below:
> 
> 
> 
> You might have been using this license for last couple of years. You are
> facing this issue now because Adobe is running a new program
>  http://www.adobe.com/genuine.html under
> this, we are running a validation test to check the software is properly
> licensed or not. We introduced this in 2016 and gradually we are going to
> cover all our customers those who have unknowingly purchased the non genuine
> product.  Earlier Adobe was not aware of this counterfeit issue, so even
> those invalid serial keys were able to register and use it without any
> interruption, but after Adobe notice this issue all those in valid serial
> keys were flagged out.
> 
> Uhm, OK, but the whole irony is that Adobe is notorious for licensing
> problems with valid licenses, so how on earth could an invalid serial number
> even be allowed to be registered? I don't buy that at all. I can even
> remember a few times entering a license number wrong for a product and
> getting an error message and having to double-check and redo my entry!!! So
> an invalid number going through unscathed for multiple installations
> throughout the years and then blam, it is dead in the water??
> 
> 
> 
> Compare this experience to the absolutely incredible one that I had w/
> Madcap Flare:
> 
> 
> 
> 1.Had a license transferred to me (the whole process took less than 30
> minutes.)
> 2.Called support to activate the transferred license - someone
> answered like in 5 seconds  vs. the hour wait on hold with Adobe w/out any
> help whatsoever.
> 3.Provided my identifying information, CRS replied "one sec," and
> voila, license was activated, and now working beautifully in Flare.
> 4.Just downloaded the latest and greatest version of Flare and
> automatically get one month of PLATINUM support (yes, PLATINUM support) for
> free. Have a whole list of questions I want to ask, submitted them to MadCap
> and they are setting a specific time for me to use this support to get all
> my questions answered.
> 
> 
> 
> Final result - Flare purchased and is being used for a new client project
> with the prospect of another soon. Adobe was absolutely NO longer in the
> running. . . .I will have to stick w/ Adobe for my long time clients that
> know it and have been using the setup that I established for them - but
> going forward, unless a client really balks, it's Flare.
> 
> 
> 
> TVB
> 
> 
> 
> 
> 
> 
> 
> Tammy Van Boening
> 
> Principal/Owner
> 
> Spectrum Writing, LLC
> 
> www.spectrumwritingllc.com  
> 
> 303-840-1755
> 
> 
> 
> ___
> 
> This message is from the Framers mailing list
> 
> Send messages to framers@lists.frameusers.com
> Visit the list's homepage at  http://www.frameusers.com
> Archives located at 
> http://www.mail-archive.com/framers%40lists.frameusers.com/
> Subscribe and unsubscribe at 
> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
> Send administrative questions to listad...@frameusers.com

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[Framers] Final note about Adobe Licensing

[tammyvb]

So, I had some offlist inquiries about how the licensing issue went with
Adobe, and in a nutshell, it didn't.  Here's a quick summary:

 

1.  Adobe wants proof of purchase or invoice for this extremely old
software. I bought it so long ago (when it first came out), that I simply do
not have that anymore. I do have a registered product, but evidently that is
not good enough.
2.  Adobe provided an email to me that stated that they would be more
than happy to charge me out the wazoo for upgrading to the latest and
greatest subscription version of CS - Basically, pay every year for what I
paid for this one time perpetual license.
3.  They also sent the email below:

 

You might have been using this license for last couple of years. You are
facing this issue now because Adobe is running a new program
 http://www.adobe.com/genuine.html under
this, we are running a validation test to check the software is properly
licensed or not. We introduced this in 2016 and gradually we are going to
cover all our customers those who have unknowingly purchased the non genuine
product.  Earlier Adobe was not aware of this counterfeit issue, so even
those invalid serial keys were able to register and use it without any
interruption, but after Adobe notice this issue all those in valid serial
keys were flagged out.

Uhm, OK, but the whole irony is that Adobe is notorious for licensing
problems with valid licenses, so how on earth could an invalid serial number
even be allowed to be registered? I don't buy that at all. I can even
remember a few times entering a license number wrong for a product and
getting an error message and having to double-check and redo my entry!!! So
an invalid number going through unscathed for multiple installations
throughout the years and then blam, it is dead in the water??

 

Compare this experience to the absolutely incredible one that I had w/
Madcap Flare:

 

1.  Had a license transferred to me (the whole process took less than 30
minutes.)
2.  Called support to activate the transferred license - someone
answered like in 5 seconds  vs. the hour wait on hold with Adobe w/out any
help whatsoever.
3.  Provided my identifying information, CRS replied "one sec," and
voila, license was activated, and now working beautifully in Flare.
4.  Just downloaded the latest and greatest version of Flare and
automatically get one month of PLATINUM support (yes, PLATINUM support) for
free. Have a whole list of questions I want to ask, submitted them to MadCap
and they are setting a specific time for me to use this support to get all
my questions answered.

 

Final result - Flare purchased and is being used for a new client project
with the prospect of another soon. Adobe was absolutely NO longer in the
running. . . .I will have to stick w/ Adobe for my long time clients that
know it and have been using the setup that I established for them - but
going forward, unless a client really balks, it's Flare.

 

TVB

 

 

 

Tammy Van Boening

Principal/Owner

Spectrum Writing, LLC

www.spectrumwritingllc.com  

303-840-1755

 

___

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Re: [Framers] Graphic dpi on import from XML

[Yves Barbion]

Hi Rick

Leximation's DITA-FMx plugin can do this. You simply add
@outputclass="fmdpi:96" to the image and FrameMaker will display the image
at the specified resolution.

http://leximation.com/dita-fmx/

Cheers

Yves



On 20 June 2018 at 14:13, Rick Quatro  wrote:

> Hi,
>
>
>
> I have some dita content that has references to some png files. When
> FrameMaker opens the files, the images come in at 72 dpi. Is there a way to
> specify a different value, like 96 dpi? Is there a read/write rule for
> this?
> Thank you very much.
>
>
>
> Rick
>
>
>
> Rick Quatro
>
> Carmen Publishing Inc.
>
> r...@frameexpert.com
>
> 585-729-6746 NEW!
>
>
>
>
>
>
>
>
>
> ___
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
> Visit the list's homepage at  http://www.frameusers.com
> Archives located at http://www.mail-archive.com/
> framers%40lists.frameusers.com/
> Subscribe and unsubscribe at http://lists.frameusers.com/
> listinfo.cgi/framers-frameusers.com
> Send administrative questions to listad...@frameusers.com
>
___

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Re: [Framers] Graphic dpi on import from XML

[Wim Hooghwinkel - idtp]

Hi Rick,

I don’t think there is by default. Normally, when you rescale an image in FM it 
saves the width and height propertys in the XML. So you if you can find out the 
right dimensions you could add those to the image element before opening. 


Vriendelijke groet / Kind regards,
 
Wim Hooghwinkel


FontoXML  | DITAToo  | 
FrameMaker  | edc 
 | AEM 


Phone   +31652036811
Skype   wimhooghwinkel
Twitter @idtp
Web www.idtp.eu

Check my LinkedIn  profile for latest 
updates

-





> Op 20 jun. 2018, om 22:02 heeft framers-requ...@lists.frameusers.com het 
> volgende geschreven:
> 
> Hi,
> 
> 
> 
> I have some dita content that has references to some png files. When
> FrameMaker opens the files, the images come in at 72 dpi. Is there a way to
> specify a different value, like 96 dpi? Is there a read/write rule for this?
> Thank you very much.
> 
> 
> 
> Rick

___

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