Re: [Framers] https://tracker.adobe.com/#/home Not Working

2023-02-07 Thread Priyank Shrivastava . 
Hi All,

We are aware about the issue and we are currently working with the team to 
resolve it. Once it is fixed, I will update this thread. 

Thanks,
Priyank Shrivastava
Manager, ColdFusion & Adobe Learning Manager

> On 07-Feb-2023, at 11:35 PM, Jeff Coatsworth  
> wrote:
> 
> EXTERNAL: Use caution when clicking on links or opening attachments.
> 
> 
> Same - looks like they've got some issues with the Tracker - shoot them an 
> email to tcs...@adobe.com?
> 
> From: Framers 
>  on 
> behalf of Craig, Alison GLI/CA 
> Sent: Tuesday, February 7, 2023 1:00 PM
> To: Framers@lists.frameusers.com 
> Subject: [Framers] 
> https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftracker.adobe.com%2F%23%2Fhome=05%7C01%7Cpriyasha%40adobe.com%7Ca323248ddee7442564da08db0935ea0a%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C638113899406716035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=JG7B02JYVXWvP4b%2F5JigrNTx2kBZfzVT5lIDNsoKtPM%3D=0
>  Not Working
> 
> Does anyone have any idea how to go about reporting problems with 
> https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2F___https%3A%2F%2Ftracker.adobe.com%2F%2523%2Fhome%3F___.YXAzOmpvbmFzY29ycG9yYXRlOmE6bzo5OTI5OTU1MDg2ZGUzNTI2YmVmODRiYjlhNzdhYjcxNDo2OmZhMDg6MWQyZDY5NjVmYTdiMDkzNzk0OTYxMTljOWZmOTQ2MzViMzU3ZjI4YmZmYjJmN2IxNzQ4MDg5MDg2MDc1MGMxOTpwOlQ=05%7C01%7Cpriyasha%40adobe.com%7Ca323248ddee7442564da08db0935ea0a%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C638113899406716035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=U%2FAu450sesZV0G%2Fd90kPXmy5IY2npsW3LFthoFUKK%2Fw%3D=0
> 
> When I log in, it tells me that Issues Created and Issues Commented are both 
> zero-which is just not true.
> 
> And when I go to 
> https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Furl.avanan.click%2Fv2%2F___https%3A%2F%2Ftracker.adobe.com%2F%2523%2Fsearch___.YXAzOmpvbmFzY29ycG9yYXRlOmE6bzo5OTI5OTU1MDg2ZGUzNTI2YmVmODRiYjlhNzdhYjcxNDo2OjAxM2Q6NmY5ZmRmYWVmMmEyMTllYTE3Y2JiMDliYmVmNTlkZTk0OTZhMWMxMDI3M2M0ZDY0NDBhYjQ1ZDk5NjY5MThlMTpwOlQ=05%7C01%7Cpriyasha%40adobe.com%7Ca323248ddee7442564da08db0935ea0a%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C638113899406716035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C=1D%2BUA%2BL%2FT3JegKvp3Dd2pAAmp%2FHd%2F7js8pSkBegC1Ww%3D=0
>  the "Loading form" message never goes away.
> 
> I get the same "Loading form" issue whether I'm logged in or not and it's the 
> same on both my work and home PC.
> 
> This worked fine on Friday (I even got an update from the system when a 
> Comment-from a member of this list-was added to a new issue I'd just created).
> 
> Alison
> 
> 
> Alison Craig
> Technical Writer, Engineering, Greenlight Innovation
> ___
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Re: [Framers] Adobe "support?""

2018-06-05 Thread Priyank Shrivastava . 
Hi Tammy,

I can forward the details to the team and they will get back to yo.

Thanks,
Priyank Shrivastava.

-Original Message-
From: Framers [mailto:framers-bounces+priyasha=adobe@lists.frameusers.com] 
On Behalf Of tamm...@spectrumwritingllc.com
Sent: Wednesday, June 06, 2018 2:19 AM
To: 'An email list for people using Adobe FrameMaker software.' 

Subject: [Framers] Adobe "support?""

More like a leaking life raft in a tsunami. Trying to get help with license 
activation (yes, another licensing issue with Adobe - imagine that!) and after 
25 minutes on hold w/ Chat, no one came to chat, and then evidently someone 
tried to connect and blam. . . got disconnected. Gave up on chat and called the 
support phone number. Minimum of 34 minutes on hold . . .
ridiculous!!!

If anyone from Adobe is monitoring this list, want to try to understand the 
meaning of customer service and actually supporting your customers when help is 
needed

Tammy Van Boening
Principal/Owner
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com=02%7C01%7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538=4a%2BFshjPiur4GCYshaOTTCkgwIfS7dssl5agk2B5jmM%3D=0
303-840-1755



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Re: [Framers] Unable to obtain newest TCS from Adobe under maintenance agreement

2017-05-30 Thread Priyank Shrivastava . 
Hi Dan,

I will forward this to concern team and they will get in touch with you.

Thanks,
Priyank Shrivastava.

-Original Message-
From: Framers [mailto:framers-bounces+priyasha=adobe@lists.frameusers.com] 
On Behalf Of Harding, Dan
Sent: Tuesday, May 30, 2017 10:24 PM
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: [Framers] Unable to obtain newest TCS from Adobe under maintenance 
agreement

Good morning,

My apologies for the somewhat off-topic post, but with Adobe reps participating 
on this list, my hope is that someone here can put me in touch with the 
appropriate party at Adobe that can solve this issue.

In December of 2015 my university department purchased a renewal of software 
"maintenance" for my license of Technical Communication Suite, which is 
supposed to provide all upgrades at no charge through January 1, 2018. When TCS 
2017 was released earlier this year I had the campus software purchasing entity 
put through a request to obtain my copy of TCS 2017 under the agreement. My 
campus rep has been working on this for MONTHS now and keeps getting 
stonewalled and passed around to different groups within Adobe, with no 
resolution in sight.

For whatever reason, Adobe is refusing to honor the software maintenance that 
we paid for.

Whom at Adobe should I be yelling at? I've reached my limit with respect to 
patience.

Thank you.

Dan Harding
University of Illinois at Urbana-Champaign 
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RE: Licensing Another Copy of FrameMaker??

2012-12-05 Thread Priyank Shrivastava. 
Hi Allison,

If you need to purchase Framemaker 9 and Adobe Design standard CS 5, then you 
need to purchase the Volume license copy of Framemaker 11 and Adobe Design 
Standard CS 6 as Adobe is not selling FM 9 and CS 5 anymore,  then any one from 
the customer services team will do the backward license to FM 9 and CS 5. 
Please let me know in case of any doubt.

Thanks
Priyank

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison Craig
Sent: 05 December 2012 05:22
To: framers@lists.frameusers.com
Subject: Licensing Another Copy of FrameMaker??

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7 Ultimate, 64 bit


Does anyone on the list know how (if?) I can license another copy of my 
existing version of FrameMaker? We are looking to bring in another writer at 
least for the short term - and maybe as a part time permanent position. I would 
also likely need to buy an additional license for my copy of Adobe Creative 
Suite 5 Design Standard.

FM9 does everything I need and I'd rather not deal with upgrading to FM 11 
right now as my deadlines can't afford to take a hit if things need to be 
massaged in any way.

Alison



Alison Craig
Technical Documentation Lead

604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
Ultrasonix Medical Corporation | www.ultrasonix.comhttp://www.ultrasonix.com/

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Licensing Another Copy of FrameMaker??

2012-12-05 Thread Priyank Shrivastava. 
Hi Allison,

If you need to purchase Framemaker 9 and Adobe Design standard CS 5, then you 
need to purchase the Volume license copy of Framemaker 11 and Adobe Design 
Standard CS 6 as Adobe is not selling FM 9 and CS 5 anymore,  then any one from 
the customer services team will do the backward license to FM 9 and CS 5. 
Please let me know in case of any doubt.

Thanks
Priyank

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison Craig
Sent: 05 December 2012 05:22
To: framers at lists.frameusers.com
Subject: Licensing Another Copy of FrameMaker??

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7 Ultimate, 64 bit


Does anyone on the list know how (if?) I can license another copy of my 
existing version of FrameMaker? We are looking to bring in another writer at 
least for the short term - and maybe as a part time permanent position. I would 
also likely need to buy an additional license for my copy of Adobe Creative 
Suite 5 Design Standard.

FM9 does everything I need and I'd rather not deal with upgrading to FM 11 
right now as my deadlines can't afford to take a hit if things need to be 
massaged in any way.

Alison



Alison Craig
Technical Documentation Lead

604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
Ultrasonix Medical Corporation | www.ultrasonix.com

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