Hi Tammy, I can forward the details to the team and they will get back to yo.
Thanks, Priyank Shrivastava. -----Original Message----- From: Framers [mailto:framers-bounces+priyasha=adobe....@lists.frameusers.com] On Behalf Of tamm...@spectrumwritingllc.com Sent: Wednesday, June 06, 2018 2:19 AM To: 'An email list for people using Adobe FrameMaker software.' <framers@lists.frameusers.com> Subject: [Framers] Adobe "support?"" More like a leaking life raft in a tsunami. Trying to get help with license activation (yes, another licensing issue with Adobe - imagine that!) and after 25 minutes on hold w/ Chat, no one came to chat, and then evidently someone tried to connect and blam. . . got disconnected. Gave up on chat and called the support phone number. Minimum of 34 minutes on hold . . . ridiculous!!! If anyone from Adobe is monitoring this list, want to try to understand the meaning of customer service and actually supporting your customers when help is needed???? Tammy Van Boening Principal/Owner Spectrum Writing, LLC https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com&data=02%7C01%7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538&sdata=4a%2BFshjPiur4GCYshaOTTCkgwIfS7dssl5agk2B5jmM%3D&reserved=0 303-840-1755 _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.frameusers.com&data=02%7C01%7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538&sdata=fiyX7MCcvQYYLxrB6Tonx8lDGLQWXnpODYxCdZpha2I%3D&reserved=0 Archives located at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fframers%2540lists.frameusers.com%2F&data=02%7C01%7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538&sdata=LQ2r53x1UWrPDpD7rtysOExjwiKtyMCbGpkfomCVEuk%3D&reserved=0 Subscribe and unsubscribe at https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.frameusers.com%2Flistinfo.cgi%2Fframers-frameusers.com&data=02%7C01%7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538&sdata=U9h%2BNBDiJZ4xABUok9ZF9J0z0L8ZCQMeuHsopvjuaGg%3D&reserved=0 Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com