RE: FM8 crashes
Hi Charlie, We had a similar problem directly related to Microsoft Office software. The longer we worked with FM8 in a single session, the higher the likelihood that opening an e-mail through Outlook, opening/creating a Word document, or opening/creating an Excel document would cause FM8 to crash. According to Adobe technical support, FM8 creates a series of temporary files in your Temp folder and then deletes them once you close your session. If you don't have a lot of RAM or have a slow processor, doing anything with Microsoft Office like what I've described will cause it to crash because there isn't enough space in the Temp folder. You can either make sure your Temp folder is completely empty before every time you start FrameMaker (won't stop the crashes completely), only use FM8 when all Microsoft Office applications are closed, or upgrade your PC. I recently upgraded to a dual core 3.0 GHz processor with 2.0 GB of RAM and haven't experienced a crash since. My co-workers however are still suffering and see maybe 14 crashes a day. Hope this helps. Regards, Morgan _ Morgan Hayward Technical Writer Husky Injection Molding Systems Ltd. Please consider your environmental responsibility before printing this email. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charlie Kyle Sent: Tuesday, September 16, 2008 2:19 PM To: framers@lists.frameusers.com Subject: FM8 crashes XP SP2, Pentium 1.5 GHz, 2 GB RAM Tech Com Suite 1.3, FM 8.0p277 With Outlook and FM open, FM seems to crash for no reason and I often get very sluggish performance in Outlook. Users around me report no slow down in their Outlook. Has anyone else had problems running FM8 concurrently with MS Office or other programs? Would a faster processor make a significant difference? Thanks, Charlie Kyle ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/mhayward%40husky.ca Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: FM8 crashes
If you find FM crashes often feel free to email me offlist and I can send you a little batch file I have that deletes the font cache (often found here C:\WINDOWS\system32\fntcache.dat) and reboots. The font cache has caused FM crashes on PDF builds time and again on my system. I've also given this to a few clients who have reported general success. It's not a promise that this fixes anything, and it's also no promise that if things go wrong I'm to blame. It comes with the usual "if this works, great, and if not then it's not my fault and you can't sue me" side of things :) Bernard Bernard Aschwanden President Publishing Smarter www.publishingsmarter.com ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: FM8 crashes
I had to add my two-cents. We had three systems running FM8 on XP SP2. Two had 1 GB of RAM, one had 2 GB. We had all the updates to Frame 8. We found FM8 would crash several times a day, and always whenever we used an MS Office app. The most frequent culprit was trying to open a mail attachment. Recently, one of us got a new system with a Core2Duo processor and 2 GB or RAM. No more crashes. We're currently lobbying for the other two systems to be upgraded. Berny Gagne Lead Writer Husky Injection molding Systems Bolton, Ontario, Canada -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lea Rush Sent: Tuesday, September 16, 2008 2:31 PM To: framers@lists.frameusers.com Subject: RE: FM8 crashes I haven't run FM 8 (same version, standalone unstructured) very much since I upgraded, but I will say that I have Outlook open constantly and haven't seen any FM or Outlook issues. I'm running on Vista, Core2 Duo 2.20 GHz, 3 GB RAM. Just a datum, Lea _ Lea Rush Software and Documentation Specialist Astoria-Pacific International PO Box 830 Clackamas OR 97015 PH: 800-657-3010 FAX: 503-655-7367 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charlie Kyle Sent: Tuesday, September 16, 2008 11:19 AM To: framers@lists.frameusers.com Subject: FM8 crashes XP SP2, Pentium 1.5 GHz, 2 GB RAM Tech Com Suite 1.3, FM 8.0p277 With Outlook and FM open, FM seems to crash for no reason and I often get very sluggish performance in Outlook. Users around me report no slow down in their Outlook. Has anyone else had problems running FM8 concurrently with MS Office or other programs? Would a faster processor make a significant difference? Thanks, Charlie Kyle ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: FM8 crashes
I haven't run FM 8 (same version, standalone unstructured) very much since I upgraded, but I will say that I have Outlook open constantly and haven't seen any FM or Outlook issues. I'm running on Vista, Core2 Duo 2.20 GHz, 3 GB RAM. Just a datum, Lea _ Lea Rush Software and Documentation Specialist Astoria-Pacific International PO Box 830 Clackamas OR 97015 PH: 800-657-3010 FAX: 503-655-7367 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charlie Kyle Sent: Tuesday, September 16, 2008 11:19 AM To: framers@lists.frameusers.com Subject: FM8 crashes XP SP2, Pentium 1.5 GHz, 2 GB RAM Tech Com Suite 1.3, FM 8.0p277 With Outlook and FM open, FM seems to crash for no reason and I often get very sluggish performance in Outlook. Users around me report no slow down in their Outlook. Has anyone else had problems running FM8 concurrently with MS Office or other programs? Would a faster processor make a significant difference? Thanks, Charlie Kyle ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/lea%40astoria-pacific.co m Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
