RE: Frame Postscript Output Problem
One thing I did not see mentioned in this recent thread is the possiblity of file name issues. Over the years I have seen hundreds of frustrated users trying desperately to created postscript or pdf and getting nothing but cryptic (or no) messages and failure. In every case the problem was their file name. Some insist on using special characters and writing novels in their file names, which is against "best practices" but often works in Windows most of the time. Printers and pdf all use Postscript code, which goes back to dos days, and which is therefore is less tolerant of these "bad" names than Windows in general. The first thing you should try is renaming the file to the old 8.3 standard with no special characters. Even in this day I still see this issue a couple of times a year. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
Ok. I do not have any problems with Save as PDF UNTIL you enter color output into the equation. Then all bets are off. We do spot color and tints and this way will not work reliably, nor has it ever. Nor will printing to .ps and distilling with acrobat. We just except that the PDFs will have to be run through pitstop or some other software and all is well. The only time this ever worked for us, is when we had 7.0 running on the mac. This is the reason I still keep my old iMac which can run classic. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 5, 2009, at 12:03 PM, wrote: Hi, Janice. There are lots of people here who have, over the years, experienced problems with the "Save As PDF ..." method. So, it has become the "normal" recommendation over time to avoid that. However, there are some of us who have *not* had problems. In fact, I am one of those who believes that the "Save As" capability works better and more reliably for me ... and I have heard from others in the same vein too! FWIW, here is an old post from me to this list on the issue: To be as clear as possible, the "save as PDF" feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov Folks, I have to ask if this is categorically true for everybody ... because, my experience with "Save as PDF" to Acrobat has been just fine over the years. I have used all versions of FM 6, 7, and 8 (for FM 9, evaluation only for a few weeks) with the various *similar* Acrobat generations available at those times (including FM 7.2 with Acrobat 8) and have not had any major difficulties with the "Save as PDF" from within FM. (Other than the issue with having to change the paragraph tag settings - one time for any given document - for the PDF generation back and forth a few times till I get the sequence right and prevent the now-expected FM crash. But that is a one-time frustration - albeit silly and aggravating and I wish Adobe would fix it - with any given document and any given version change of FM or Acrobat. After making the changes to the settings for a document, when using a new version of FM, the "Save as PDF" works perfectly for me from then on.) In fact, having tried both "Save as PDF" and "Print to PDF" (only a few times though), with "Save as PDF" I'd say I get better results, since it gives me the heading markers and window automatically ... which I was not able to figure out afterwards with "Print to PDF", so I gave up on that fairly quickly. Is this perhaps a case of "YMMV" rather than a clear problem for *everybody*? Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Janice Swanson Sent: Monday, October 05, 2009 8:24 AM To: framers@lists.frameusers.com Subject: FW: Frame Postscript Output Problem Scott: I tried to send this message last week, but it did not seem to get through. I have just joined frameusers.com and have never posted before, but have been lurking and learning. In your original post you indicated that your client could create a pdf successfully by using Save As. Are there any problems with that method? I ask because I went through this issue when I first learned that it is "best practice" to set your default printer and print to Adobe PDF (which I did using the Sundorne utility). As with your client, printing to Adobe PDF, however, would produce no output. I tried all of the things that have been suggested to you on this forum. I've seen nothing new here that I had not tried. Nothing changed - I still could never get any output. I did discover though that using the Save As method produces PDFs quickly with no missing text or similar issues that used to be reported when using Save As, so I have been using the Save As PDF method successfully ever since. (This is me touching wood...) I'm not sure what I'll do if Save As PDF stops working for me, but hopefully I never have to cross that bridge. Janice Swanson, Technical Writer Iders Incorporated ___ You are currently subscribed to Framers as syed.hos...@aeris.net. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/syed.hosain%40aeris . net Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as swh...@alamark.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/swhite%40alamark.com Send administrativ
RE: Frame Postscript Output Problem
Hi, Janice. There are lots of people here who have, over the years, experienced problems with the "Save As PDF ..." method. So, it has become the "normal" recommendation over time to avoid that. However, there are some of us who have *not* had problems. In fact, I am one of those who believes that the "Save As" capability works better and more reliably for me ... and I have heard from others in the same vein too! FWIW, here is an old post from me to this list on the issue: > > To be as clear as possible, the "save as PDF" feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! > > > - Dov > Folks, I have to ask if this is categorically true for everybody ... because, my experience with "Save as PDF" to Acrobat has been just fine over the years. > I have used all versions of FM 6, 7, and 8 (for FM 9, evaluation only for a few weeks) with the various *similar* Acrobat generations available at those times (including FM 7.2 with Acrobat 8) and have not had any major difficulties with the "Save as PDF" from within FM. > (Other than the issue with having to change the paragraph tag settings - one time for any given document - for the PDF generation back and forth a few times till I get the sequence right and prevent the now-expected FM crash. But that is a one-time frustration - albeit silly and aggravating and I wish Adobe would fix it - with any given document and any given version change of FM or Acrobat. After making the changes to the settings for a document, when using a new version of FM, the "Save as PDF" works perfectly for me from then on.) > In fact, having tried both "Save as PDF" and "Print to PDF" (only a few times though), with "Save as PDF" I'd say I get better results, since it gives me the heading markers and window automatically ... which I was not able to figure out afterwards with "Print to PDF", so I gave up on that fairly quickly. > Is this perhaps a case of "YMMV" rather than a clear problem for *everybody*? > Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Janice Swanson Sent: Monday, October 05, 2009 8:24 AM To: framers@lists.frameusers.com Subject: FW: Frame Postscript Output Problem Scott: I tried to send this message last week, but it did not seem to get through. I have just joined frameusers.com and have never posted before, but have been lurking and learning. In your original post you indicated that your client could create a pdf successfully by using Save As. Are there any problems with that method? I ask because I went through this issue when I first learned that it is "best practice" to set your default printer and print to Adobe PDF (which I did using the Sundorne utility). As with your client, printing to Adobe PDF, however, would produce no output. I tried all of the things that have been suggested to you on this forum. I've seen nothing new here that I had not tried. Nothing changed - I still could never get any output. I did discover though that using the Save As method produces PDFs quickly with no missing text or similar issues that used to be reported when using Save As, so I have been using the Save As PDF method successfully ever since. (This is me touching wood...) I'm not sure what I'll do if Save As PDF stops working for me, but hopefully I never have to cross that bridge. Janice Swanson, Technical Writer Iders Incorporated ___ You are currently subscribed to Framers as syed.hos...@aeris.net. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/syed.hosain%40aeris. net Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
That was my game plan Art. Thanks for all the help from everyone. Will let you know what comes of this merry-go-round. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 2, 2009, at 8:40 AM, Art Campbell wrote: That's typical of the error message you'd typically get if the Acrobat printer port is not set to a File port (in the operating system File: with a colon, but not when you're discussing the generic kind of file). You've pretty much established that however her system is set up, the Adobe printer instance is hosed. Time to try the Repair installation, and if that doesn't fix it (don't be too surprised if it doesn't), do a reinstall. Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Fri, Oct 2, 2009 at 9:26 AM, Scott White wrote: Here is the recent error we just got from frame after trying to print to postscript. "Cannot write to specified print file". Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote: Scott White wrote: From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? Does not get created. OK, try this: 1) Select File > Print Setup. 2) In the Print Setup dialog, make sure Printer Name is set to Adobe PDF, and click Properties. 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe PDF Output Folder to Prompt for Adobe PDF filename and check View Adobe PDF results. Set any other defaults you want and click OK. 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click Properties. 6) On the Ports tab of the Properties dialog, see which port Adobe PDF is assigned to. The port seems to vary depending on Acrobat version. I recently installed Acro 9, and now have two new ports, My Documents\*.pdf and Desktop\*.pdf (the former is selected). But as Jacob noted, for your client's installation, Adobe PDF should probably be using the FILE: port. If the FILE: port has disappeared for some reason, click Add Port, select Local Port, and name it "FILE:" (sans quotes). It must be all caps and have the colon. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame Postscript Output Problem
> printer port is not set to a File port (in the operating system File: > with a colon, No -- FILE: -- all caps. Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
That's typical of the error message you'd typically get if the Acrobat printer port is not set to a File port (in the operating system File: with a colon, but not when you're discussing the generic kind of file). You've pretty much established that however her system is set up, the Adobe printer instance is hosed. Time to try the Repair installation, and if that doesn't fix it (don't be too surprised if it doesn't), do a reinstall. Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Fri, Oct 2, 2009 at 9:26 AM, Scott White wrote: > Here is the recent error we just got from frame after trying to print to > postscript. > > "Cannot write to specified print file". > > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swh...@alamark.com > > > > > On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote: > >> Scott White wrote: >> From Frame, if you Print to the Adobe PDF logical printer (which >>> >>> should be set as the system default), and do not have the Print To >> >> File >>> >>> checkbox in the Frame dialog box activated, does a PDF get generated? >>> >>> >>> Does not get created. >> >> OK, try this: >> >> 1) Select File > Print Setup. >> >> 2) In the Print Setup dialog, make sure Printer Name is set to Adobe >> PDF, and click Properties. >> >> 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe PDF >> Output Folder to Prompt for Adobe PDF filename and check View Adobe PDF >> results. Set any other defaults you want and click OK. >> >> 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click >> Properties. >> >> 6) On the Ports tab of the Properties dialog, see which port Adobe PDF >> is assigned to. >> >> The port seems to vary depending on Acrobat version. I recently >> installed Acro 9, and now have two new ports, My Documents\*.pdf and >> Desktop\*.pdf (the former is selected). >> >> But as Jacob noted, for your client's installation, Adobe PDF should >> probably be using the FILE: port. If the FILE: port has disappeared for >> some reason, click Add Port, select Local Port, and name it "FILE:" >> (sans quotes). It must be all caps and have the colon. >> >> HTH! >> Richard >> >> >> Richard G. Combs >> Senior Technical Writer >> Polycom, Inc. >> richardDOTcombs AT polycomDOTcom >> 303-223-5111 >> -- >> rgcombs AT gmailDOTcom >> 303-777-0436 >> -- >> >> >> >> >> >> > > > ___ > > > You are currently subscribed to Framers as art.campb...@gmail.com. > > Send list messages to fram...@lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
Here is the recent error we just got from frame after trying to print to postscript. "Cannot write to specified print file". Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote: Scott White wrote: From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? Does not get created. OK, try this: 1) Select File > Print Setup. 2) In the Print Setup dialog, make sure Printer Name is set to Adobe PDF, and click Properties. 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe PDF Output Folder to Prompt for Adobe PDF filename and check View Adobe PDF results. Set any other defaults you want and click OK. 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click Properties. 6) On the Ports tab of the Properties dialog, see which port Adobe PDF is assigned to. The port seems to vary depending on Acrobat version. I recently installed Acro 9, and now have two new ports, My Documents\*.pdf and Desktop\*.pdf (the former is selected). But as Jacob noted, for your client's installation, Adobe PDF should probably be using the FILE: port. If the FILE: port has disappeared for some reason, click Add Port, select Local Port, and name it "FILE:" (sans quotes). It must be all caps and have the colon. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
TO continue this saga, I checked with my client this morning about the Adobe PDF writer port. Her's is set exactly as mine is -- Port: My documents\.pdf. Just for grins I had her change the port to desktop\.pdf. She is going to run a test. I'll also try setting up a port just for file as had been suggested. I need to check the log that gets generated with this next test as well. And check to see if she has permissions to write to her desktop though she is able to export data from our filemaker solution to the desktop so I doubt that is a problem. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote: Scott White wrote: From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? Does not get created. OK, try this: 1) Select File > Print Setup. 2) In the Print Setup dialog, make sure Printer Name is set to Adobe PDF, and click Properties. 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe PDF Output Folder to Prompt for Adobe PDF filename and check View Adobe PDF results. Set any other defaults you want and click OK. 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click Properties. 6) On the Ports tab of the Properties dialog, see which port Adobe PDF is assigned to. The port seems to vary depending on Acrobat version. I recently installed Acro 9, and now have two new ports, My Documents\*.pdf and Desktop\*.pdf (the former is selected). But as Jacob noted, for your client's installation, Adobe PDF should probably be using the FILE: port. If the FILE: port has disappeared for some reason, click Add Port, select Local Port, and name it "FILE:" (sans quotes). It must be all caps and have the colon. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
I think we are getting some where. Let me check on this. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:48 PM, Fred Ridder wrote: > Also, make sure that there really is a FILE: (all caps, with the > colon) port set up on the system. I recall that there used to be a > problem with one generation of FrameMaker/Distiller installation > where the FILE: port was being deleted, and this broke the ability > to print to file or to create PDF directly by printing to the Adobe > PDF virtual printer. > > -Fred Ridder > > > > From: art.campb...@gmail.com > > Date: Thu, 1 Oct 2009 16:29:22 -0400 > > Subject: Re: Frame Postscript Output Problem > > To: swh...@alamark.com > > CC: framers@lists.frameusers.com > > > > OK, > > > > First, I would check the properties of the Adobe PDF logical printer > > to make sure that it is attached to a File port. You can create a > port > > manually. > > > > Next, I'd pull down the Help menu and select Repair Installation (I > > think that's there in 8). > > > > If that doesn't help, I'd remove Acrobat 8, reboot, and reinstall. > > Then install all the updates. > > > > BTW -- I suspect she's using InDesign's internal PDF printing > > capability to generate the PS file there; it's not the same as using > > the Acrobat printer instance. > > > > Art Campbell > > art.campb...@gmail.com > > "... In my opinion, there's nothing in this world beats a '52 > > Vincent and a redheaded girl." -- Richard Thompson ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame Postscript Output Problem
Scott White wrote: > > From Frame, if you Print to the Adobe PDF logical printer (which > should be set as the system default), and do not have the Print To File > checkbox in the Frame dialog box activated, does a PDF get generated? > > > Does not get created. OK, try this: 1) Select File > Print Setup. 2) In the Print Setup dialog, make sure Printer Name is set to Adobe PDF, and click Properties. 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe PDF Output Folder to Prompt for Adobe PDF filename and check View Adobe PDF results. Set any other defaults you want and click OK. 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click Properties. 6) On the Ports tab of the Properties dialog, see which port Adobe PDF is assigned to. The port seems to vary depending on Acrobat version. I recently installed Acro 9, and now have two new ports, My Documents\*.pdf and Desktop\*.pdf (the former is selected). But as Jacob noted, for your client's installation, Adobe PDF should probably be using the FILE: port. If the FILE: port has disappeared for some reason, click Add Port, select Local Port, and name it "FILE:" (sans quotes). It must be all caps and have the colon. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame Postscript Output Problem
Also, make sure that there really is a FILE: (all caps, with the colon) port set up on the system. I recall that there used to be a problem with one generation of FrameMaker/Distiller installation where the FILE: port was being deleted, and this broke the ability to print to file or to create PDF directly by printing to the Adobe PDF virtual printer. -Fred Ridder > From: art.campb...@gmail.com > Date: Thu, 1 Oct 2009 16:29:22 -0400 > Subject: Re: Frame Postscript Output Problem > To: swh...@alamark.com > CC: framers@lists.frameusers.com > > OK, > > First, I would check the properties of the Adobe PDF logical printer > to make sure that it is attached to a File port. You can create a port > manually. > > Next, I'd pull down the Help menu and select Repair Installation (I > think that's there in 8). > > If that doesn't help, I'd remove Acrobat 8, reboot, and reinstall. > Then install all the updates. > > BTW -- I suspect she's using InDesign's internal PDF printing > capability to generate the PS file there; it's not the same as using > the Acrobat printer instance. > > Art Campbell > art.campb...@gmail.com > "... In my opinion, there's nothing in this world beats a '52 > Vincent and a redheaded girl." -- Richard Thompson ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
Thanks Art. I will look into that. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:29 PM, Art Campbell wrote: OK, First, I would check the properties of the Adobe PDF logical printer to make sure that it is attached to a File port. You can create a port manually. Next, I'd pull down the Help menu and select Repair Installation (I think that's there in 8). If that doesn't help, I'd remove Acrobat 8, reboot, and reinstall. Then install all the updates. BTW -- I suspect she's using InDesign's internal PDF printing capability to generate the PS file there; it's not the same as using the Acrobat printer instance. Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 4:23 PM, Scott White wrote: From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? Does not get created. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:20 PM, Art Campbell wrote: From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
OK, First, I would check the properties of the Adobe PDF logical printer to make sure that it is attached to a File port. You can create a port manually. Next, I'd pull down the Help menu and select Repair Installation (I think that's there in 8). If that doesn't help, I'd remove Acrobat 8, reboot, and reinstall. Then install all the updates. BTW -- I suspect she's using InDesign's internal PDF printing capability to generate the PS file there; it's not the same as using the Acrobat printer instance. Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 4:23 PM, Scott White wrote: >> From Frame, if you Print to the Adobe PDF logical printer (which > > should be set as the system default), and do not have the Print To > File checkbox in the Frame dialog box activated, does a PDF get > generated? > > > Does not get created. > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swh...@alamark.com > > > > > On Oct 1, 2009, at 3:20 PM, Art Campbell wrote: > >>> From Frame, if you Print to the Adobe PDF logical printer (which >> >> should be set as the system default), and do not have the Print To >> File checkbox in the Frame dialog box activated, does a PDF get >> generated? > > > ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
In whch case there is a problem in your file you are trying to print. Possible/probable things to look for are graphics, especially malformed eps graphics, corrupted links and cross references, etc. When the ps process fails it shouild be producing a log file in the same directory as that you are atempting to save the ps file into. That will tell you on what page the ps process is failing and may give some indication of what it is that is causing the failure. Typically the log file stops on the page prior to that on which the failure actually took place. So if the last output was for page 9, then look to page 10 for the error. Alan Scott White wrote: > Yes. She gets good print output on both. > > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swh...@alamark.com > > > > On Oct 1, 2009, at 2:20 PM, Alan T Litchfield wrote: > >> Does FM print other files successfully? >> >> Will it print a newly created trivial file? >> >> Cheers >> Alan >> >> On 2/10/2009, at 8:08 AM, Scott White wrote: >> >>> I have a client running windows XP, Frame 9 and she can't print to >>> postscript file. >>> She is using acrobat 8 professional so we didn't install the pdf >>> creator for Frame 9. She can create a pdf if she chooses save as pdf. >>> I've ensured she has no other versions of acrobat installed. >>> >>> When she tries to print to postscript, after selecting Adobe PDF as >>> her printer, it just sits there and does nothing. I went on to her >>> machine with a web session and verified things were set correctly. >>> She can print to postcript just fine with InDesign. >>> >>> We have uninstalled Frame and reinstalled. >>> >>> Any places to look would help. >>> -- Alan Litchfield MBus (Hons), MNZCS AlphaByte PO Box 1941, 1140, Auckland, New Zealand http://www.alphabyte.co.nz http://www.alphabyte.co.nz/beatrice ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? Does not get created. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 3:20 PM, Art Campbell wrote: From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame Postscript Output Problem
Scott White wrote: > If we use the PDF creator it does not work. I do not have the PDF creator > installed with Distiller 9. If she saves as PDF it does. > She wants to use Acrobat 8 Professional and its distiller. She can distill > a .ps file created with InDesign. There is no such thing as "PDF creator." If she has Distiller 8 installed, then the Adobe PDF printer instance uses that (with its default job options, so you may want to make sure that's set correctly). Don't select Print to File. Just print to the Adobe PDF printer and when prompted, specify the PDF file name and location. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
I'm asking the question to determine if both your manual distilling process and the automatic process are broken, or if one is working. We've already determined that your manual process is broken. >From Frame, if you Print to the Adobe PDF logical printer (which should be set as the system default), and do not have the Print To File checkbox in the Frame dialog box activated, does a PDF get generated? Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 4:03 PM, Scott White wrote: > Correct. the .ps file is not being created. > > If we use the PDF creator it does not work. I do not have the PDF creator > installed with Distiller 9. If she saves as PDF it does. > She wants to use Acrobat 8 Professional and its distiller. She can distill a > .ps file created with InDesign. > > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swh...@alamark.com > > > > > On Oct 1, 2009, at 2:56 PM, Art Campbell wrote: > >> So what's really happening is that the .ps file is not being created >> when you activate the Print To File checkbox, correct? >> >> If you de-activate the Print To File checkbox it so Distiller can >> produce the PDF automatically, does it work? Does Distiller produce a >> PDF? >> >> Art >> >> Art Campbell >> art.campb...@gmail.com >> "... In my opinion, there's nothing in this world beats a '52 >> Vincent and a redheaded girl." -- Richard Thompson >> No disclaimers apply. >> DoD 358 >> >> >> >> On Thu, Oct 1, 2009 at 3:13 PM, Scott White wrote: >>> >>> We are selecting print to file. Yes we want a postscript file so we can >>> use >>> Distiller. >>> >>> >> >> > > > ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame Postscript Output Problem
Checking the "Print to File" switch is not a good idea when you want to create PostScript files. Instead, try to connect the printer instance to the FILE: port, restart Framemaker and then print again. Best regards / Med venlig hilsen Jacob Schäffer | Chief Developer -- Grafikhuset (House of Graphics) Paradis Allé 22, Ramløse DK-3200 Helsinge, Denmark Phone: +45 4439 4400 Email: j...@grafikhuset.dk Web: www.grafikhuset.net -Oprindelig meddelelse- Fra: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] På vegne af Art Campbell Sendt: 1. oktober 2009 21:57 Til: Scott White; FrameUsers List Emne: Re: Frame Postscript Output Problem So what's really happening is that the .ps file is not being created when you activate the Print To File checkbox, correct? If you de-activate the Print To File checkbox it so Distiller can produce the PDF automatically, does it work? Does Distiller produce a PDF? Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 3:13 PM, Scott White wrote: > We are selecting print to file. Yes we want a postscript file so we can use > Distiller. > > ___ You are currently subscribed to Framers as j...@grafikhuset.dk. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/js%40grafikhuset.dk Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
Correct. the .ps file is not being created. If we use the PDF creator it does not work. I do not have the PDF creator installed with Distiller 9. If she saves as PDF it does. She wants to use Acrobat 8 Professional and its distiller. She can distill a .ps file created with InDesign. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 2:56 PM, Art Campbell wrote: So what's really happening is that the .ps file is not being created when you activate the Print To File checkbox, correct? If you de-activate the Print To File checkbox it so Distiller can produce the PDF automatically, does it work? Does Distiller produce a PDF? Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 3:13 PM, Scott White wrote: We are selecting print to file. Yes we want a postscript file so we can use Distiller. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
So what's really happening is that the .ps file is not being created when you activate the Print To File checkbox, correct? If you de-activate the Print To File checkbox it so Distiller can produce the PDF automatically, does it work? Does Distiller produce a PDF? Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 3:13 PM, Scott White wrote: > We are selecting print to file. Yes we want a postscript file so we can use > Distiller. > > ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
Does FM print other files successfully? Will it print a newly created trivial file? Cheers Alan On 2/10/2009, at 8:08 AM, Scott White wrote: > I have a client running windows XP, Frame 9 and she can't print to > postscript file. > She is using acrobat 8 professional so we didn't install the pdf > creator for Frame 9. She can create a pdf if she chooses save as pdf. > I've ensured she has no other versions of acrobat installed. > > When she tries to print to postscript, after selecting Adobe PDF as > her printer, it just sits there and does nothing. I went on to her > machine with a web session and verified things were set correctly. > She can print to postcript just fine with InDesign. > > We have uninstalled Frame and reinstalled. > > Any places to look would help. > -- Alan T Litchfield AlphaByte PO Box 141, Auckland, 1140 New Zealand http://www.alphabyte.co.nz http://www.alphabyte.co.nz/beatrice ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
We are selecting print to file. Yes we want a postscript file so we can use Distiller. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com On Oct 1, 2009, at 2:12 PM, Art Campbell wrote: On the Frame Print dialog box, is Print to File checked or not checked? It should NOT be activated in order to automatically create a PDF. If it is active, a PS file is created but it's not distilled -- you'd have to Distill it manually. Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 3:08 PM, Scott White wrote: I have a client running windows XP, Frame 9 and she can't print to postscript file. She is using acrobat 8 professional so we didn't install the pdf creator for Frame 9. She can create a pdf if she chooses save as pdf. I've ensured she has no other versions of acrobat installed. When she tries to print to postscript, after selecting Adobe PDF as her printer, it just sits there and does nothing. I went on to her machine with a web session and verified things were set correctly. She can print to postcript just fine with InDesign. We have uninstalled Frame and reinstalled. Any places to look would help. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swh...@alamark.com ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame Postscript Output Problem
On the Frame Print dialog box, is Print to File checked or not checked? It should NOT be activated in order to automatically create a PDF. If it is active, a PS file is created but it's not distilled -- you'd have to Distill it manually. Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 1, 2009 at 3:08 PM, Scott White wrote: > I have a client running windows XP, Frame 9 and she can't print to > postscript file. > She is using acrobat 8 professional so we didn't install the pdf creator for > Frame 9. She can create a pdf if she chooses save as pdf. > I've ensured she has no other versions of acrobat installed. > > When she tries to print to postscript, after selecting Adobe PDF as her > printer, it just sits there and does nothing. I went on to her machine with > a web session and verified things were set correctly. She can print to > postcript just fine with InDesign. > > We have uninstalled Frame and reinstalled. > > Any places to look would help. > > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swh...@alamark.com > > > > > > > ___ > > > You are currently subscribed to Framers as art.campb...@gmail.com. > > Send list messages to fram...@lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
