Maybe that function is controlled by your IT department.NadineFrom: Alison Craig alison.cr...@ultrasonix.com To: "framers@lists.frameusers.com" framers@lists.frameusers.com Sent: Wednesday, May 30, 2012 2:32:07 PM Subject: Reinstalling FM9 (WAS: Problems with PDF creation since Windows update) How do I “Deactivate” FM9 before uninstalling and reinstalling, if “Deactivate” is grayed out on the Help Menu? Alison Alison CraigTechnical Documentation Lead604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508Ultrasonix Medical Corporation | www.ultrasonix.com
From: Magnus, Thomas C [mailto:thomas.mag...@teradata.com] Sent: Wednesday, May 30, 2012 10:55 AMTo: Alison CraigSubject: REinstalling FM9 (WAS Problems with PDF creation since Windows update) Alison, When installing
FrameMaker, be sure to clear (deselect) the option to install the PDF Add-On that is included with FrameMaker. I’ve heard that the PDF Add-on causes problems if you subsequently install Acrobat (the full product). Tom From: Alison Craig [mailto:alison.cr...@ultrasonix.com] Sent: Wednesday, May 30, 2012 10:47 AMTo: framers@lists.frameusers.com; Laura Fergusson (l.fergus...@codestuff.net); Magnus, Thomas CSubject: RE: Problems with PDF creation since Windows update One other piece of information… When I try Save as PDF I get the following message: To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed. When I open Distiller and look, the About Box says I’m using Distiller version 9.5.1283.
Alison From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison CraigSent: Wednesday, May 30, 2012 10:42 AMTo: Magnus, Thomas C; Laura Fergusson; framers@lists.frameusers.comSubject: RE: Problems with PDF creation since Windows update Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won’t recognize any joboption files. Does anyone know where FrameMaker looks for joboptions? I’ll copy them in manually if I have to – although I can’t figure out why they would go missing. Alison From: Magnus, Thomas C [mailto:thomas.mag...@teradata.com] Sent: Wednesday, May 30, 2012 10:34 AMTo: Alison Craig; Laura Fergusson; framers@lists.frameusers.comSubject: RE: Problems with PDF creation since Windows update Alison and Laura, I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine. Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults. http://forums.adobe.com/thread/617432 . On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me: 1. Click the Start menu, and then click Devices and Printers2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts3. Click OK4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.6. On the Adobe PDF Properties dialog, click OK Hope this helps,Tom From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alison CraigSent: Wednesday, May 30, 2012 10:22
AMTo: Laura Fergusson; framers@lists.frameusers.comSubject: RE: Problems with PDF creation since Windows update I may have stumbled on this problem as well, although I am now completely confused. On Monday, I tried to install the Acrobat 10 trial and had
issues as I didn’t uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn’t seem to recognize Distiller, although Distiller is really still there and opens just fine. Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?). Given Laura’s issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates – or not! Does anyone have any thoughts? FM 9
Version: 9.0p255UnstructuredOS: Windows 7, 64 bit Alison Alison CraigTechnical Documentation Lead604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508Ultrasonix Medical Corporation | www.ultrasonix.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of
Laura FergussonSent: Tuesday, May 29, 2012 5:34 AMTo: framers@lists.frameusers.comSubject: Problems with PDF creation since Windows update Has anyone else had problems with creating PDFs from Framemaker since the weekend?There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF. I’m using Frame 8 on Windows 7. I
