RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
There are several questions that have been asked and never answered through this entire long thread. Some of these questions are: -Why can't you use the Print Book command to print directly to the Adobe PDF virtual printer, which produces PDF outputs directly from FrameMaker? This might be soewhat more complicated to script than a Save As PDF process, but that should not be an insurmountable problem. -Why can't you use one or more watched folders and use either Print to File or Save As PostScript to put PS files into the watched folder for Distiller to convert to PDF automatically, in the background? This is no more complicated to script than a Save As PDF workflow. -What are the features of Acrobat 9.0 that you simply *must* have? And do you need to have those features on the same machine that initially produces the PDF files from FrameMaker? I believe you mentioned that the prime objective is generating PDFs that are enabled for commenting with Adobe Reader; that operation can only be accomplished in a post-processing step, and there's no obvious reason why that has to be done with the same machine the creates the PDF. -Since the underlying problem is one of compatibility between an old version of FrameMaker and the newest version of Acrobat, what about upgrading FrameMaker to a more current version? Reports are that at least 3 out of the 4 newer versions of FrameMaker do work with Acrobat 9.0. Yes, upgrading the FramMaker license does cost money, but how much time (including that of Adobe and of list members who have tried to provide help) has been wasted already? -Fred Ridder Date: Tue, 7 Jul 2009 08:27:41 +0530 From: garnier_framescr...@yahoo.co.in Subject: RE: Save As not working with Acrobat Pro 9.0- issue still not resolved To: bemr...@phoenixcon.com; syed.hos...@aeris.net CC: framers@lists.frameusers.com Hello All, I too have been using FM 7.0 with distiller 5.0 for 3 years and Save As was working just fine. Other writers are using FM 7.0 and Acrobat Pro 8.0 since the last one year and Save As is working just fine. The issue is with FM 7.0 and Acrobat Pro 9.0. I have tried all suggestions provided on the list including the patch sent by Adobe. NOTHING works. With the patch pdf is generated but fonts in the document changes and the consfile.txt is empty. I tried on a new clean machine. It still did not work. As mentioned Printing to ps and then converting to pdf works fine. I have over 300 manuals and definitely cannot convert them manually to ps and then to pdf. I use script to autogenerate the pdfs and the script does not work with Acrobat 9.0. I also got to know that other writers who are not part of the list too are facing similar problems and in their case too the patch did not work. The patch is fine if one needs to convert to pdf randomly but not for a set of 300-350 manuals with over 700 pages each. B/R Garnier -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs Sent: Monday, July 06, 2009 8:01 AM To: Art Campbell; Garnier Garnier Cc: framers@lists.frameusers.com Subject: RE: Save As not working with Acrobat Pro 9.0- issue still not resolved To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Save As not working with Acrobat Pro 9.0- issue still not resolved
Garnier Garnier wrote: The issue is with FM 7.0 and Acrobat Pro 9.0. I have tried all suggestions provided on the list including the patch sent by Adobe. NOTHING works. You do not seem to have tried simply accepting the extremely clear answer from Dov Isaacs, an official spokesperson for Adobe and the one person on the planet who knows PDF better than anyone: To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov Your software versions are incompatible, Garnier. Look for other solutions, not a fix for the unfixable. Best regards, -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited Toronto, ON, Canada +1 (416) 491-7340 x 325 srogers phoenix-geophysics com It is not enough that I succeed. Others must fail. -- Oscar Wilde ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Save As not working with Acrobat Pro 9.0- issue still not resolved
Garnier Garnier wrote: Hello Listers, Wanted to mention that: As suggested by one of the listeres, I removed all Adobe products from my machine including the registries. Installed FM 7.0 with distiller 5.0 Then I attempted to install Acrobat Editor and Reader but failed because Acrobat keeps prompting to remove distiller 5.0. It does not allow me to proceed with the installation. How do I resolve this? Garnier, Dov Isaacs of Adobe has frequently and adamantly advised that only ONE installation of Acrobat OR Reader OR Distiller should ever be put on a single PC. Here's a quotation from the archives: Although (very unfortunately), it is PHYSICALLY possible to have multiple versions of Adobe Acrobat concurrently installed, concurrent versions of Adobe Reader concurrently installed, or some combination of versions of both Acrobat and Reader installed, the truth is that the architecture of these programs and the underlying operating system services used by same really only fully supports installation of only one version of EITHER Adobe Acrobat or Adobe Reader on one system at one time [T]here are a tremendous number of problems reported to Adobe that are suddenly cleared up when the user's systems are scraped of all concurrent versions of Acrobat and Reader, replaced by a single version of one or another. (Note that by Acrobat I mean any and all pieces of it including the Distiller, the AdobePDF PostScript printer driver instance, and the viewing program!) I suggest that you uninstall everything again, then reinstall Framemaker but do NOT allow it to install Distiller. Then install Acrobat (I assume you mean Acrobat Standard or Pro -- I don't know of a program called Acrobat Editor) and do NOT install Reader. HTH, -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited Toronto, ON, Canada +1 (416) 491-7340 x 325 srogers phoenix-geophysics com It is not enough that I succeed. Others must fail. -- Oscar Wilde ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Save As not working with Acrobat Pro 9.0- issue still not resolved
In addition to Stuart's accurate assessment, you're really unlikely to get SaveAs in FM 7 working with a current version of Acrobat because the name and location of the PDF printer has changed over the years since FM 7 shipped. So if you install Acrobat 9 properly, FM 7 has no way of knowing the new location because it didn't exist when 7 shipped. The easiest fix is to install FM 7, install Acrobat 9, and use File Print to produce your PDFs. Art Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 On Mon, Jul 6, 2009 at 10:49 AM, Stuart Rogerssrog...@phoenix-geophysics.com wrote: Garnier Garnier wrote: Hello Listers, Wanted to mention that: As suggested by one of the listeres, I removed all Adobe products from my machine including the registries. Installed FM 7.0 with distiller 5.0 Then I attempted to install Acrobat Editor and Reader but failed because Acrobat keeps prompting to remove distiller 5.0. It does not allow me to proceed with the installation. How do I resolve this? Garnier, Dov Isaacs of Adobe has frequently and adamantly advised that only ONE installation of Acrobat OR Reader OR Distiller should ever be put on a single PC. Here's a quotation from the archives: Although (very unfortunately), it is PHYSICALLY possible to have multiple versions of Adobe Acrobat concurrently installed, concurrent versions of Adobe Reader concurrently installed, or some combination of versions of both Acrobat and Reader installed, the truth is that the architecture of these programs and the underlying operating system services used by same really only fully supports installation of only one version of EITHER Adobe Acrobat or Adobe Reader on one system at one time [T]here are a tremendous number of problems reported to Adobe that are suddenly cleared up when the user's systems are scraped of all concurrent versions of Acrobat and Reader, replaced by a single version of one or another. (Note that by Acrobat I mean any and all pieces of it including the Distiller, the AdobePDF PostScript printer driver instance, and the viewing program!) I suggest that you uninstall everything again, then reinstall Framemaker but do NOT allow it to install Distiller. Then install Acrobat (I assume you mean Acrobat Standard or Pro -- I don't know of a program called Acrobat Editor) and do NOT install Reader. HTH, -- Stuart Rogers Technical Communicator Phoenix Geophysics Limited Toronto, ON, Canada +1 (416) 491-7340 x 325 srogers phoenix-geophysics com It is not enough that I succeed. Others must fail. -- Oscar Wilde ___ You are currently subscribed to Framers as art.campb...@gmail.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov Folks, I have to ask if this is categorically true for everybody ... because, my experience with Save as PDF to Acrobat has been just fine over the years. I have used all versions of FM 6, 7, and 8 (for FM 9, evaluation only for a few weeks) with the various *similar* Acrobat generations available at those times (including FM 7.2 with Acrobat 8) and have not had any major difficulties with the Save as PDF from within FM. (Other than the issue with having to change the paragraph tag settings - one time for any given document - for the PDF generation back and forth a few times till I get the sequence right and prevent the now-expected FM crash. But that is a one-time frustration - albeit silly and aggravating and I wish Adobe would fix it - with any given document and any given version change of FM or Acrobat. After making the changes to the settings for a document, when using a new version of FM, the Save as PDF works perfectly for me from then on.) In fact, having tried both Save as PDF and Print to PDF (only a few times though), with Save as PDF I'd say I get better results, since it gives me the heading markers and window automatically ... which I was not able to figure out afterwards with Print to PDF, so I gave up on that fairly quickly. Is this perhaps a case of YMMV rather than a clear problem for *everybody*? Z ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
Garnier Garnier wrote: Installed FM 7.0 with distiller 5.0 Then I attempted to install Acrobat Editor and Reader but failed because Acrobat keeps prompting to remove distiller 5.0. It does not allow me to proceed with the installation. How do I resolve this? By removing Distiller 5.0, as the Acrobat 9 installation program asked! (Actually, it should offer to remove it for you. I'm surprised that it didn't.) When you installed FM 7, installing Distiller 5 was _optional_. It's an option that should _only_ be exercised by people who don't intend to install the full version (Standard or Pro) of Acrobat. Since you apparently have Acrobat Pro, you should ABSOLUTELY NOT install the Distiller that came with FM 7. As a number of us have tried to make clear, multiple versions of Acrobat do _not_ coexist nicely. As Stuart pointed out, there is no such thing as Acrobat Editor. If you meant Acrobat Pro, it _includes_ Distiller. If you want to install and use Acrobat Pro (any version), you absolutely should _not_ have separate Distiller or Reader installations on your PC. That said, I'd take Dov Isaac's word for it that FM 7.0's Save As PDF won't work with the newer versions of Acrobat; FM 7.0 is pretty old. (FM 7.2, OTOH, works fine with Acrobat 7, which is when the printer instance changed, and thus may work with Acro 8 or 9). But that brings up another question. IIRC, you originally said you were switching from Distiller 5 to Acrobat Pro 9 in order to get the Enable Commenting feature. But in your response to the Adobe engineer, you said you'd been using Acro 8 for a year and did not encounter any problems. Acro 8 fully supports commenting (as does Acro 7). So I'm completely confused as to why you're upgrading from Acro 8 to Acro 9 and why the ancient Distiller 5 that was bundled with FM keeps re-entering the picture. Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
Syd, I also continue to use Save As PDF with no problems for the exact reason you state (FM 7.2, Acrobat 8). When I went to Acrobat 8 (came with CS3), the View Generated PDF function didn't work, but I simply click the file in the Distiller window that pops up, and the pdf file opens with bookmarks, hyperlinks and security settings intact. For me, it's so simple that's its been a bit irritating that the process gets hammered so quickly by the list. But, since I've never had any problems, I can't offer any suggestions for why it doesn't work for others. It works for me, even with my IT dept. doing the installs, so I'm sure they didn't do anything special. Brian syed.hos...@aeris.net Sent by: framers-boun...@lists.frameusers.com 07/06/2009 11:27 AM To Dov Isaacs isa...@adobe.com, Art Campbell art.campb...@gmail.com, Garnier Garnier garnier_framescr...@yahoo.co.in cc framers@lists.frameusers.com Subject RE: Save As not working with Acrobat Pro 9.0- issue still not resolved To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov Folks, I have to ask if this is categorically true for everybody ... because, my experience with Save as PDF to Acrobat has been just fine over the years. I have used all versions of FM 6, 7, and 8 (for FM 9, evaluation only for a few weeks) with the various *similar* Acrobat generations available at those times (including FM 7.2 with Acrobat 8) and have not had any major difficulties with the Save as PDF from within FM. (Other than the issue with having to change the paragraph tag settings - one time for any given document - for the PDF generation back and forth a few times till I get the sequence right and prevent the now-expected FM crash. But that is a one-time frustration - albeit silly and aggravating and I wish Adobe would fix it - with any given document and any given version change of FM or Acrobat. After making the changes to the settings for a document, when using a new version of FM, the Save as PDF works perfectly for me from then on.) In fact, having tried both Save as PDF and Print to PDF (only a few times though), with Save as PDF I'd say I get better results, since it gives me the heading markers and window automatically ... which I was not able to figure out afterwards with Print to PDF, so I gave up on that fairly quickly. Is this perhaps a case of YMMV rather than a clear problem for *everybody*? Z ___ You are currently subscribed to Framers as bemr...@phoenixcon.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bemrich%40phoenixcon.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
-Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs Sent: Monday, July 06, 2009 8:01 AM To: Art Campbell; Garnier Garnier Cc: framers@lists.frameusers.com Subject: RE: Save As not working with Acrobat Pro 9.0- issue still not resolved To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov I feel like I shouldn't even say this out loud now--I've been using Frame 7.0 and Acrobat Pro 7 together for a couple of years, and Save as PDF works like a charm for me. Where's some wood to knock on? Bob Let what comes, come, Let what goes, go, Find out what remains. Sri Ramana Maharshi ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
Hello All, I too have been using FM 7.0 with distiller 5.0 for 3 years and Save As was working just fine. Other writers are using FM 7.0 and Acrobat Pro 8.0 since the last one year and Save As is working just fine. The issue is with FM 7.0 and Acrobat Pro 9.0. I have tried all suggestions provided on the list including the patch sent by Adobe. NOTHING works. With the patch pdf is generated but fonts in the document changes and the consfile.txt is empty. I tried on a new clean machine. It still did not work. As mentioned Printing to ps and then converting to pdf works fine. I have over 300 manuals and definitely cannot convert them manually to ps and then to pdf. I use script to autogenerate the pdfs and the script does not work with Acrobat 9.0. I also got to know that other writers who are not part of the list too are facing similar problems and in their case too the patch did not work. The patch is fine if one needs to convert to pdf randomly but not for a set of 300-350 manuals with over 700 pages each. B/R Garnier -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Dov Isaacs Sent: Monday, July 06, 2009 8:01 AM To: Art Campbell; Garnier Garnier Cc: framers@lists.frameusers.com Subject: RE: Save As not working with Acrobat Pro 9.0- issue still not resolved To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov I feel like I shouldn't even say this out loud now--I've been using Frame 7..0 and Acrobat Pro 7 together for a couple of years, and Save as PDF works like a charm for me. Where's some wood to knock on? Bob Let what comes, come, Let what goes, go, Find out what remains. Sri Ramana Maharshi ___ -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Brian Emrich Sent: Monday, July 06, 2009 9:23 PM To: syed.hos...@aeris.net Cc: framers@lists.frameusers.com Subject: RE: Save As not working with Acrobat Pro 9.0- issue still not resolved Syd, I also continue to use Save As PDF with no problems for the exact reason you state (FM 7.2, Acrobat 8). When I went to Acrobat 8 (came with CS3), the View Generated PDF function didn't work, but I simply click the file in the Distiller window that pops up, and the pdf file opens with bookmarks, hyperlinks and security settings intact. For me, it's so simple that's its been a bit irritating that the process gets hammered so quickly by the list. But, since I've never had any problems, I can't offer any suggestions for why it doesn't work for others. It works for me, even with my IT dept. doing the installs, so I'm sure they didn't do anything special. Brian syed.hos...@aeris.net Sent by: framers-boun...@lists.frameusers.com 07/06/2009 11:27 AM To Dov Isaacs isa...@adobe.com, Art Campbell art.campb...@gmail.com, Garnier Garnier garnier_framescr...@yahoo.co.in cc framers@lists.frameusers.com Subject RE: Save As not working with Acrobat Pro 9.0- issue still not resolved To be as clear as possible, the save as PDF feature of FrameMaker 7 is not at all compatible with Acrobat 7, 8, or 9! - Dov Folks, I have to ask if this is categorically true for everybody ... because, my experience with Save as PDF to Acrobat has been just fine over the years. I have used all versions of FM 6, 7, and 8 (for FM 9, evaluation only for a few weeks) with the various *similar* Acrobat generations available at those times (including FM 7.2 with Acrobat 8) and have not had any major difficulties with the Save as PDF from within FM. (Other than the issue with having to change the paragraph tag settings - one time for any given document - for the PDF generation back and forth a few times till I get the sequence right and prevent the now-expected FM crash. But that is a one-time frustration - albeit silly and aggravating and I wish Adobe would fix it - with any given document and any given version change of FM or Acrobat. After making the changes to the settings for a document, when using a new version of FM, the Save as PDF works perfectly for me from then on.) In fact, having tried both Save as PDF and Print to PDF (only a few times though), with Save as PDF I'd say I get better results, since it gives me the heading markers and window automatically ... which I was not able to figure out afterwards with Print to PDF, so I gave up on that fairly quickly. Is this perhaps a case of YMMV rather than a clear problem for *everybody*? Z ___ You are currently subscribed to Framers as bemr...@phoenixcon.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http
Re: Save As not working with Acrobat Pro 9.0- issue still not resolved
As mentioned Printing to ps and then converting to pdf works fine. I have over 300 manuals and definitely cannot convert them manually to ps and then to pdf. I use script to autogenerate the pdfs and the script does not work with Acrobat 9.0. You're working too hard. Just print straight to the AdobePDF virtual printer instance, instead. It does the same thing as printing to a PS file and then distilling the PS into a PDF-- all in one step. Alternately, look up watched folders in help, and print to a PS file in a watched folder. Acrobat automatically distills any PS file placed into a watched folder. Even cooler, you can set up different watched subfolders, each tied to a different .joboptions file. So you might have a watched folder tied to a .joboptions that distills with lo-res 72dpi graphics for use on the Web. Or a watched folder that distills files with hi-res 300dpi graphics for use on printing press. Etc. Mike Wickham ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0- issue still not resolved
Hello Listers, Wanted to mention that: As suggested by one of the listeres, I removed all Adobe products from my machine including the registries. Installed FM 7.0 with distiller 5.0 Then I attempted to install Acrobat Editor and Reader but failed because Acrobat keeps prompting to remove distiller 5.0. It does not allow me to proceed with the installation. How do I resolve this? From Adobe I received the attached mail and as instructed I also installed the patch. Please see my response to Adobe engr. Any idea if I could return Acrobat 9.0 and ask for 8.0 instead? I cannot afford to continue to debug the issue as I have strict deadlines to meet. B/R Garnier My response to Adobe Engr. Thanks. You are right we are using FM 7.0 p576. I have installed the patch. I would like to inform that we are also using Acrobat 8.0 since the last one year with the same build of FM and did not encounter any problems. We did not have to install the patch so not sure about the actual issue with Acrobat 9.0 distiller. After installing the patch the Save As option first throws an alert the selected joboptions not found Clicking OK starts the distiller for a fraction of second and the pdf is generated. If the joboptions is not found how is it converting to PDF? In the generated pdf the fonts change. The consfile.txt is empty and this is not acceptable. I am using Framescripts to autogenerate the pdfs. The scripts are running fine with Acrobat 8.0 but with 9.0 it is throwing system error. I never faced any of the above mentioned issues with distiller 5.0 and recently installed Acrobat Professional 9.0. so that I could annotate the pdfs for review feedback. I now intend to 1. uninstall all the Adobe products on my machine and manually cleaning up the registry entries because the uninstallers do not do it. 2. Reinstall Framemaker 7.0 p576 with distiller 5.0 3. Reinstall Acrobat Reader/Viewer 9.0, Editor 9.0 I have been told that Adobe Editor can annotate any version of pdf for commenting. Is the above the right approach? I will wait for your response. Why does Adobe products not clean the registries during Uninstall? Why does one need to do so manually? B/R Garnier -Original Message- From: Megha Chaitanya [mailto:me...@adobe.com] Sent: Friday, July 03, 2009 10:09 AM To: Garnier Garnier Cc: Megha Chaitanya Subject: RE: Save As not working with Acrobat Pro 9.0 Hi Garnier, Which build no of FM7 are you using? (You can get this info from Help-AboutFrameMaker) .The Patch p578 (framemaker 7 is p576) was released to make framemaker7 work with acrobat version 6 and higher. Pls. see if installing p578 solves the problem. Regards, Megha FrameMaker Engg. Team -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Garnier Garnier Sent: Tuesday, June 30, 2009 8:59 AM To: framers@lists.frameusers.com Subject: RE: Save As not working with Acrobat Pro 9.0 Hi Listers, Thanks to each one of you who responded to my query. Am using FM 7.0 and was using Acrobat distiller 5.0. All was working fine including the scripts that I use for various processes before the docs go into the build. The requirement shifted to having editable pdfs so opted for Acrobat Pro 9.0. Uninstalled distiller 5.0 and installed 9.0. For Manual conversion Save As does not work as the tool is unable to locate the job options and the distiller instance. On checking noticed that distiller 5.0 registry exists. I will remove all instances of 5.0 and re-install 9.0. Making Save As work is important else I may have to modify the scripts that I am using as none are working with 9.0. Once again thanks for the responses. Once the issue is resolved will share with the listers. Meanwhile more suggestions/workarounds/solutions welcome. Best Regards, Garnier Looking for local information? Find it on Yahoo! Local http://in.local.yahoo.com/ ___ You are currently subscribed to Framers as me...@adobe.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/megha%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. Yahoo! recommends that you upgrade to the new and safer Internet Explorer 8. http://downloads.yahoo.com/in/internetexplorer/ ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send
RE: Save As not working with Acrobat Pro 9.0
Garnier Garnier wrote: Am using FM 7.0 and was using Acrobat distiller 5.0. All was working fine including the scripts that I use for various processes before the docs go into the build. The requirement shifted to having editable pdfs so opted for Acrobat Pro 9.0. I don't know how much more editable PDFs from Acrobat 9 are -- or should be. PDF is an output medium, and the occasional touching up is really all one should do with the content of a PDF. Oh, wait -- you're coming from 5. You're probably talking about the commenting functionality. Uninstalled distiller 5.0 and installed 9.0. For Manual conversion “Save As” does not work as the tool is unable to locate the job options and the distiller instance. Adobe moved the location of the job options files (with v7, I believe) from somewhere in the Acrobat installation directory tree to somewhere in C:\Documents and Settings\All Users. Just search your C: drive for *.joboptions and then copy the ones you're missing from the old location to the new. I don't know exactly what you mean when you say the tool is unable to locate ... the distiller instance. As someone else noted, the name of the printer instance has changed to Adobe PDF, but if you've successfully installed Acrobat Pro 9, you should have that printer instance and it should be using a port named FILE:. Check Control Panel Printers and Faxes to be sure. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0
Hi Richard, Thanks for the mail. Please see my response below B/R Garnier -Original Message- From: Combs, Richard [mailto:richard.co...@polycom.com] Sent: Tuesday, June 30, 2009 8:12 PM To: Garnier Garnier; framers@lists.frameusers.com Subject: RE: Save As not working with Acrobat Pro 9.0 Garnier Garnier wrote: Am using FM 7.0 and was using Acrobat distiller 5.0. All was working fine including the scripts that I use for various processes before the docs go into the build. The requirement shifted to having editable pdfs so opted for Acrobat Pro 9.0. I don't know how much more editable PDFs from Acrobat 9 are -- or should be. PDF is an output medium, and the occasional touching up is really all one should do with the content of a PDF. Oh, wait -- you're coming from 5. You're probably talking about the commenting functionality. (Garnier) That's right. The docs are circulated internally for review during the various phases of the product development. Since the manuals are very technical we get lots of written input during the review process. The Field Engineers try out the different versions of the product and at the same they also have access to the pdfs wherein they can provide their feedback and additional contents. The final versions of the docs are always secured. Uninstalled distiller 5.0 and installed 9.0. For Manual conversion “Save As” does not work as the tool is unable to locate the job options and the distiller instance. Adobe moved the location of the job options files (with v7, I believe) from somewhere in the Acrobat installation directory tree to somewhere in C:\Documents and Settings\All Users. Just search your C: drive for *.joboptions and then copy the ones you're missing from the old location to the new. (Garnier) The job options are very much in the installation directory- C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Settings. I don't know exactly what you mean when you say the tool is unable to locate ... the distiller instance. As someone else noted, the name of the printer instance has changed to Adobe PDF, but if you've successfully installed Acrobat Pro 9, you should have that printer instance and it should be using a port named FILE:. Check Control Panel Printers and Faxes to be sure.. (Garnier) What I meant was that the Adobe PDF is set as the default printer. Still when I select Save as and select the doc details and proceed to create the PDF, Framemaker throws the above errors. Adobe PDF is very much there and so are the joboptions in the install location. I uninstalled FM and Acrobat 9.0, cleaned up the registries as suggested by others in the list and re-installed FM and Acrobat but still I continue to get the same errors as mentioned above. In short Save As does not work with FM 7.0 after installing Acrobat Pro 9.0. But I can distill to ps and then convert to PDF without any problems. The generated pdf too is perfect. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- Looking for local information? Find it on Yahoo! Local http://in.local.yahoo.com/ ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Save As not working with Acrobat Pro 9.0
For a long time, people here have recommended that you do not use the Save as PDF option, but rather use the File Print option and set the printer to Adobe PDF. If you do that, do you still get the same error message? Nadine Garnier Garnier wrote: Hello listers, After installing Acrobat Pro 9.0 the “Save As” option has ceased to work and throws an error “the selected job option does not exist in the current installation. Create a job option or select an existing job option” Selecting OK throws another error “Framemaker could not find Acrobat Distiller instance. The distiller instance must be installed to execute the Save As command”. So am compelled to distill to .ps and then to pdf. From some of the earlier posts this seems to be a known error. Is it so? How do I fix this issue? B/R Garnier Love Cricket? Check out live scores, photos, video highlights and more. Click here http://cricket.yahoo.com ___ You are currently subscribed to Framers as generic...@yahoo.ca. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0
Yes I am aware of the same and hence I was trying to clarify the same,that is a known error. File Print option Adobe PDF throws Font information on your system has changed error and changes the fonts (used in headings. I have uninstalled the Acrobat 5.0 before installing Acrobat Pro 9.0. B/R Garnier Regards, Jaya Ghosh -Original Message- From: Writer [mailto:generic...@yahoo.ca] Sent: Monday, June 29, 2009 4:22 PM To: Garnier Garnier Cc: framers@lists.frameusers.com Subject: Re: Save As not working with Acrobat Pro 9.0 For a long time, people here have recommended that you do not use the Save as PDF option, but rather use the File Print option and set the printer to Adobe PDF. If you do that, do you still get the same error message? Nadine Garnier Garnier wrote: Hello listers, After installing Acrobat Pro 9.0 the “Save As” option has ceased to work and throws an error “the selected job option does not exist in the current installation. Create a job option or select an existing job option” Selecting OK throws another error “Framemaker could not find Acrobat Distiller instance. The distiller instance must be installed to execute the Save As command”. So am compelled to distill to .ps and then to pdf. From some of the earlier posts this seems to be a known error. Is it so? How do I fix this issue? B/R Garnier Love Cricket? Check out live scores, photos, video highlights and more. Click here http://cricket.yahoo.com ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0
Please excuse the contents of another mail(direct offline response) that was attached accidently in the earlier mail. Yes I am aware of the same and hence I was trying to clarify the same,that is a known error. File Print option Adobe PDF throws Font information on your system has changed error and changes the fonts (used in headings. I have uninstalled the Acrobat 5.0 before installing Acrobat Pro 9.0. B/R Garnier Cricket on your mind? Visit the ultimate cricket website. Enter http://cricket.yahoo.com ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Save As not working with Acrobat Pro 9.0
I believe that means that the Adobe PDF printer does not support the font that you used for your headers. Nadine Garnier Garnier wrote: Please excuse the contents of another mail(direct offline response) that was attached accidently in the earlier mail. Yes I am aware of the same and hence I was trying to clarify the same,that is a known error. File Print option Adobe PDF throws Font information on your system has changed error and changes the fonts (used in headings. I have uninstalled the Acrobat 5.0 before installing Acrobat Pro 9.0. B/R Garnier Cricket on your mind? Visit the ultimate cricket website. Enter http://cricket.yahoo.com ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0
Not exactly correct, Nadine. The message that Garnier refers to occurs whenever you change the printer you have selected--for example when you change from your system's default printer to the Adobe PDF printer. The reason for the message is that on a Windows system the information on font metrics (the dimensions of individual glyphs) come from the printer driver; when you change to a different printer, you change to a differen driver and a different database of font metrics, hence the warning. One solution is to set the Adobe PDF virtual printer as your system default, so that there is no change in the printer selection when you make a PDF. Another approach is to downoal and install the SetPrint plug-in from sundorne.com, which allows you to set the default printer _for_FrameMaker_ independently from the system printer selection. But if the fonts that appear in the document itself change, it is an indication that Garnier has not correctly configured the font locations in Distiller after installing the Acrobat suite, and/or that Garnier's document uses a font that is resident in some phyiscal printer but not installed in soft form on the local system. Fonts have to be accessible to the Distiller (located on local or network drives in locations that are set up in the Distiller Font Locations configuration) for the Adobe PDF printer to be able to use them. -Fred Ridder Date: Mon, 29 Jun 2009 07:17:44 -0400 From: generic...@yahoo.ca To: garnier_framescr...@yahoo.co.in Subject: Re: Save As not working with Acrobat Pro 9.0 CC: framers@lists.frameusers.com I believe that means that the Adobe PDF printer does not support the font that you used for your headers. Nadine Garnier Garnier wrote: Please excuse the contents of another mail(direct offline response) that was attached accidently in the earlier mail. Yes I am aware of the same and hence I was trying to clarify the same,that is a known error. File Print option Adobe PDF throws Font information on your system has changed error and changes the fonts (used in headings. I have uninstalled the Acrobat 5.0 before installing Acrobat Pro 9.0. B/R Garnier ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0
Thanks for the correction and clarification, Fred. I try to stick to common
fonts whenever possible (eg, Times New Roman and Arial) to avoid these issues.
I get the warning, but I haven't had a problem with font change in quite some
time.
Nadine
--- On Mon, 6/29/09, Fred Ridder docu...@hotmail.com wrote:
From: Fred Ridder docu...@hotmail.com
Subject: RE: Save As not working with Acrobat Pro 9.0
To: generic...@yahoo.ca, garnier_framescr...@yahoo.co.in
Cc: framers@lists.frameusers.com
Received: Monday, June 29, 2009, 9:15 AM
#yiv308176585 .hmmessage P
{
margin:0px;padding:0px;}
#yiv308176585 {
font-size:10pt;font-family:Verdana;}
Not exactly correct, Nadine. The message that Garnier
refers to occurs whenever you change the printer you have
selected--for example when you change from your system's
default printer to the Adobe PDF printer. The reason for the
message is that on a Windows system the information on font
metrics (the dimensions of individual glyphs) come from the
printer driver; when you change to a different printer, you
change to a differen driver and a different database of font
metrics, hence the warning.
One solution is to set the Adobe PDF virtual printer as
your system default, so that there is no change in the
printer selection when you make a PDF. Another approach is
to downoal and install the SetPrint plug-in from
sundorne.com, which allows you to set the default printer
_for_FrameMaker_ independently from the system printer
selection.
But if the fonts that appear in the document itself change,
it is an indication that Garnier has not correctly
configured the font locations in Distiller after installing
the Acrobat suite, and/or that Garnier's document uses a
font that is resident in some phyiscal printer but
not installed in soft form on the local
system. Fonts have to be accessible to the Distiller
(located on local or network drives in locations
that are set up in the Distiller Font Locations
configuration) for the Adobe PDF printer to be able to
use them.
-Fred Ridder
Date: Mon, 29 Jun 2009 07:17:44 -0400
From: generic...@yahoo.ca
To: garnier_framescr...@yahoo.co.in
Subject: Re: Save As not working with Acrobat Pro 9.0
CC: framers@lists.frameusers.com
I believe that means that the Adobe PDF printer does
not support the
font that you used for your headers.
Nadine
Garnier Garnier wrote:
Please excuse the contents of another mail(direct
offline response) that was attached accidently in the
earlier mail.
Yes I am aware of the same and hence I was trying
to clarify the same,that is a known error.
File Print option Adobe PDF throws
Font information on your system has changed
error and changes the fonts (used in headings.
I have uninstalled the Acrobat 5.0 before
installing Acrobat Pro 9.0.
B/R
Garnier
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RE: Save As not working with Acrobat Pro 9.0
Exactly what version of FrameMaker are you using with Acrobat 9? If you are using versions of FrameMaker earlier than 7.2, what you are experiencing would naturally be expected. Why? Acrobat 7 changed the name of the PostScript printer driver instance from Acrobat Distiller (or some name similar to that) to Adobe PDF. I believe that FrameMaker 7.2 was the first version of FrameMaker to coordinate with that name change. - Dov -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Garnier Garnier Sent: Monday, June 29, 2009 12:06 AM To: framers@lists.frameusers.com Subject: Save As not working with Acrobat Pro 9.0 Hello listers, After installing Acrobat Pro 9.0 the “Save As” option has ceased to work and throws an error “the selected job option does not exist in the current installation. Create a job option or select an existing job option” Selecting OK throws another error “Framemaker could not find Acrobat Distiller instance. The distiller instance must be installed to execute the Save As command”. So am compelled to distill to .ps and then to pdf. From some of the earlier posts this seems to be a known error. Is it so? How do I fix this issue? B/R Garnier ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Save As not working with Acrobat Pro 9.0
Hi Listers, Thanks to each one of you who responded to my query. Am using FM 7.0 and was using Acrobat distiller 5.0. All was working fine including the scripts that I use for various processes before the docs go into the build. The requirement shifted to having editable pdfs so opted for Acrobat Pro 9.0. Uninstalled distiller 5.0 and installed 9.0. For Manual conversion “Save As” does not work as the tool is unable to locate the job options and the distiller instance. On checking noticed that distiller 5.0 registry exists. I will remove all instances of 5.0 and re-install 9.0. Making “Save As” work is important else I may have to modify the scripts that I am using as none are working with 9.0. Once again thanks for the responses. Once the issue is resolved will share with the listers. Meanwhile more suggestions/workarounds/solutions welcome. Best Regards, Garnier Looking for local information? Find it on Yahoo! Local http://in.local.yahoo.com/ ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
