Re: [Freeswitch-users] skill-based ACD

[Paweł Pierścionek]

Michael Collins pisze:
>
>
> On Sun, Sep 13, 2009 at 8:01 AM, mark morreny  > wrote:
>
> Hello
>  
> Has any tried setting up an ACD based on skillset?  The current
> out-of-box version of fifo does not seem to support acd based on
> agent skillset.  Does anyone have any experience in doing it with
> some external scripting using lua or javascript? 
>  
> I am interested in hearing how others may have done it as I am
> trying to implement one myself.
>  
> thx,
>  
> mark
>
>
> I was curious about this myself. Even if someone has built a non-free 
> skills-based ACD using FS I'd like to know about it.
> -MC
>
What is a skills-based ACD ?
My FS based ACD allows agents to log-in to multiple queues at once and 
have different priority setting in each of the queues - does this count 
as skills-based ?
It does not allow to limit the number of calls an agent can answer from 
a queue daily nor does it allow to set distribution of calls to an agent 
from his queues (other the by priority).

Pawel,


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Re: [Freeswitch-users] FreeSWITCH under the Linux 2.6.29 kernel

[Paweł Pierścionek]

boot Your kernel with "divider=10 nohz=off" options :)

Recent kernels are tickless which basically causes all freeswitch  
timers/sleeps to fire at requested microsecond intervals.
With nohz kernels You get hundred times more system calls with  
freeswitch :(


On 2009-04-27, at 03:00, Jason White wrote:

After upgrading to the 2.6.29 kernel (the Debian packaged version),  
FreeSWITCH
takes up more CPU time than usual, e.g., 7% as reported by top, and  
the load
average is high (e.g., 0.87) even when the machine is idle and there  
are no
calls in progress. When top is run, FreeSWITCH appears at the start  
of the

list.

Is anybody else seeing this? The proportion of CPU time devoted to  
system

calls seems higher than it should be.

I would be interested in reports from anyone else who is running  
FreeSWITCH

under Linux 2.6.29.1 or equivalent from a distribution.


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Re: [Freeswitch-users] FreeSWITCH under the Linux 2.6.29 kernel

[Paweł Pierścionek]

Hi,

  With really old kernels (100Hz) if You do sleep(1ms)  You sleep for  
10ms on average.
  With enterprise kernels (250Hz) Your sleep resolution increases by a  
factor of 4.
  With fresh kernels (1000Hz) You get real 1ms timer resolution -  
10fold increase compared to old kernels.

  With tickless You get whatever resolution You want - eg when You  
sleep for 100 microseconds(micro not mili) then You get exactly what  
You wish for.

  Now for reasons I do no try to understand :) there are a lot of  
really short sleeps and fast timers in FreeSwitch - like 100  
micro(1/10th of a ms).
  So with CentOS such a 100 microsecond sleep cannot "fire" faster  
then 250 times a second.
  With tickless kernel same 100 microsecond sleep "fires" 10k times a  
second.

Pawel,

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Re: [Freeswitch-users] Calling card billing for FS

[Paweł Pierścionek]

http://www.dialstation.com is open source and FS based. I must   
contain some form of prepaid.

see:
http://telekommunisten.net/news?path[news]=/mail.cgi/archive/friends/ 
20080502143213/

and some videos on the project:
http://www.asterisk-tag.org/wiki/Hauptseite
(look @ day2, telekomunisten)

Pawel,


On 2008-07-25, at 18:00, Alex Kinch wrote:

> Hi gang,
>
> Are there any calling card billing packages out there that are
> compatible with Freeswitch? Obviously I've heard of a2billing, but a
> recent forum thread suggests that it's going to be a while until it's
> ported to work with FS (if ever).
>
> Thanks,
> Alex
>
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