Re: small dog on the ball?
on 25/5/02 13:07, (G-Books) at [EMAIL PROTECTED] wrote: Subject: Re: small dog on the ball Well then, That deserves an apology on my part to the people at SmallDog. I apologize for any hurt feelings that I may have caused. It's amazing the people you meet on this forum. It's also reassuring. With respect. John McKee Sorry, but I can't pass up the chance to post re. Smalldog, especially given that a Smalldog employee reads and responds to the list. I've had a mixed bag of good and bad service from Smalldog over the last couple years. For the most part they're pretty solid people to deal with. My last couple of dealings with them, though, have left a bad taste in my mouth. First, the problem with overselling items online. Other people on this and other Mac lists have mentioned this, too. It's obviously pretty annoying. And it was confirmed to me by a Smalldog customer service person that it was, in effect, their company policy to oversell their online items. I had it happen to me 3 times in the recent past, though on 1 occasion their customer service came thru very nicely and sold me a similar product at the same price (which they said was at cost). The other two times didn't work out so well. My online order, after being accepted at checkout and then confirmed by email, was subsequently cancelled a couple days later because the items were sold out. Pretty annoying in general, and in one case it really caused some problems at my end, in that when my order for a G4 processor upgrade had been accepted and confirmed, I subsequently went thru with a pending deal to sell my G3 processor to a customer (who I'd swayed away from PC's); so when my order was cancelled by Smalldog a couple days later, I was in a pretty awkward position with the customer and ended up selling him my G3 processor anyway - which obviously left me without a processor, so I had to fill my order thru OWC. More seriously, I bought 5 clamshell iBook batteries from Smalldog, all of which were DOA. All of them. Pretty shocking stuff. I contacted Smalldog, and they informed me that they knew about the problem, that they had received a bad batch from Apple, but that Apple wouldn't recognize the problem, so there was nothing Smalldog could do about it until Apple decided to take the batteries back. It seemed, and still does seem, a bit like passing the buck. I doubt Smalldog knew the batteries were bad, but some sort of quality control might be in order. Especially when my order was an international one, meaning that I would have had to pay (a lot) to send the defective merchandise back to Smalldog. The price was good, at $29, which is why I bought five; I see that Smalldog is now selling these batteries for $79. I assume these are from a good batch. Unfortunately I got stuck with the 5 from the bad batch. (No jokes re. funky paper weights, please). Chris Houston -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ Using a Mac? Free email more at Applelinks! http://www.applelinks.com
small dog on the ball
Dear Ms. Nancy B. I think that you have a case for getting another 'book. Tears in the screen are Not acceptable, it will cause endless irritation every time you look at it. Please, contact SmallDog and explain the situation. I am sure the will offer to replace the machine. What your story tells me... is there may be an unhappy employee there trying to cause the company problems. I have run into this before in a firm that I was consulting for, they were able to pinpoint the perpetrator and convict the Sod of purposely damaging the product before shipping it out (military contract). I am almost certain that sending out a portable computer with a tear in the screen does not reflect SmallDog's QA policy. If they do not support you, then we on the list need to know this about them, because if they will not stand behind their products new or refurbished, they will not get my money in the future. Granted the above is only a hypothesis that may not be true. But... Thank you for your consideration. With respect John McKee Nancy purchased her computer from us in January and never contacted us for assistance, nor notified us of any problems. Certainly, this wasn't done by an employee, I can assure you that. Dawn D'Angelillo Small Dog Electronics 1673 Main Street Waitsfield, VT 05673 USA 802-496-7171 802-496-6257 fax email: [EMAIL PROTECTED] -_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_- Register to win a G4 iMac at: http://www.smalldog.com _-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_-_- -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ Using a Mac? Free email more at Applelinks! http://www.applelinks.com
Re: small dog on the ball
On Friday, May 24, 2002 5:57 PM, Gary D. Adams [EMAIL PROTECTED] wrote: I appreciate Dawn's response and I appreciate the post on the list. Too many times things like this happen. Smalldog has always bent over backwards to help me and I've never had problems -- even with garage sale products. Gary Yes, ditto for me. I really like Smalldog, they're good folks. Easy to deal with. I look forward to their Friday emails. Gene -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ Using a Mac? Free email more at Applelinks! http://www.applelinks.com
Re: small dog on the ball
Well then, That deserves an apology on my part to the people at SmallDog. I apologize for any hurt feelings that I may have caused. It's amazing the people you meet on this forum. It's also reassuring. With respect. John McKee ben wrote: Nancy purchased her computer from us in January and never contacted us for assistance, nor notified us of any problems. Certainly, this wasn't done by an employee, I can assure you that. Dawn D'Angelillo Small Dog Electronics 1673 Main Street Waitsfield, VT 05673 USA 802-496-7171 802-496-6257 fax email: [EMAIL PROTECTED] -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ Using a Mac? Free email more at Applelinks! http://www.applelinks.com
